Crowning the Customer Год выпуска: 2001Автор: Feargal QuinnИздательство: Raphel MarketingСтраниц: 160ISBN: 0-96248-083-5, 978-0962480836Описание What can the owner of an Irish supermarket chain teach anyone about customer service? Is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.
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Марина Большое спасибо!)) Надеюсь, ему все понравится)) Ну, а нет так нет.. согласна, что за такой срок, большего материала, увы, не найти.
