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Лучшие результаты

  1. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
  2. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
  3. George Anthony Selgin. Good Money: Birmingham Button Makers, the Royal Mint, and the Beginnings of Modern Coinage, 1775-1821. – М.: , 2008. – 390 с.
  4. Pete Blackshaw. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. – М.: Crown Business Publications, 2008. – 208 с.
  5. R.M. Clarke. Chrysler Imperial 1951-1975 Gold Portfolio. – М.: Brooklands Books, 2004. – 176 с.
  6. Ibrahim Gul. Holy Treatise By Ismet GARIBULLAH. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
  7. Chandrashekar Sajjan,Giridhar Kamath and Suhas Rao. K. Evaluation of retention of complete metal copings. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  8. Nicholas Langshaw. Realigning Human Resources. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
  9. Kristina McGowan. More Modern Top-Down Knitting: 24 Garments Based on Barbara G. Walker's 12 Top-Down Templates. – М.: A Melanie Falick Book, 2013. – 160 с.

Дополнительные результаты

  1. Charles D. Schewe, Alexander Hiam. The Portable MBA in Marketing. – М.: Wiley, 1998. – 498 с.
  2. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
  3. Chang B Ko. The Strong Firms Need SCM: Global Company's Key Competitiveness Lie in Logistics Solution (Volume 1). – М.: , 2012. – 396 с.
  4. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с.
  5. Michael Hinshaw, Bruce Kasanoff. Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them. – М.: , 2012. – 200 с.
  6. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
  7. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
  8. Key Account Management: Learning Form Supplier & Customer Perspectives. – М.: , 0. – 0 с.
  9. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
  10. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
  11. Francois Dupuy, Franois Dupuy. The Chemistry of Change: Problems, Phases, and Strategy. – М.: , 0. – 0 с.
  12. Edwin T., Jr. Crego, Peter D. Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. – М.: , 0. – 0 с.
  13. Adrian J. Slywotzky. Value Migration: How to Think Several Moves Ahead of the Competition. – М.: Harvard Business School Press, 1996. – 326 с.
  14. John McKean. Information Masters: Secrets of the Customer Race. – М.: , 0. – 0 с.
  15. Horst Bergmann, Kathleen Hurson, Darlene Russ-Eft. Everyone a Leader : A Grassroots Model for the New Workplace. – М.: , 0. – 0 с.
  16. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
  17. Robert Spector. Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers. – М.: Perseus Books Group, 2003. – 304 с.
  18. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
  19. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
  20. Jeffrey Peel. CRM: Redefining Customer Relationship Management (Enterprise Computing). – М.: Digital Press, 2002. – 320 с.
  21. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
  22. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с.
  23. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
  24. Louise Whetter. Live & Work in Saudi & the Gulf. – М.: , 0. – 0 с.
  25. Paul J. Krupin. Magic Search Words-Jobs: Strategies and Search Tactics to Discover the Best Information on the Internet (Magic Search Words). – М.: , 0. – 0 с.
  26. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
  27. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
  28. Spencer Johnson. The One Minute Manager Sales Person. – М.: HarperCollins Publishers, 2004. – 112 с.
  29. Rebecca L., Csp, Cmc Morgan. Calming Upset Customer: Staying Effective During Unpleasant Situations (Fifty-Minute Series.). – М.: , 0. – 0 с.
  30. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
  31. Claudia Imhoff, Lisa Loftis, Jonathan G. Geiger. Building the Customer-Centric Enterprise: Data Warehousing Techniques for Supporting Customer Relationship Management. – М.: , 0. – 0 с.
  32. Lloyd Baird, John C. Henderson. The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge. – М.: , 0. – 0 с.
  33. Feargal Quinn. Crowning the Customer. – М.: Raphel Marketing, 2001. – 160 с.
  34. Ian H. Gordon. Competitor Targeting: Winning the Battle for Market and Customer Share. – М.: , 0. – 0 с.
  35. Michael W. Lowenstein. The Customer Loyalty Pyramid. – М.: , 0. – 0 с.
  36. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
  37. Carol Smith. Customer Relations Handbook for Builders: Volumes I & II. – М.: , 0. – 0 с.
  38. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с.
  39. Roger Cartwright. Customer Relationships (Express Exec). – М.: , 0. – 0 с.
  40. C. F. Walden, Joseph?L.?? Colonel. The Forklifts Have Nothing to Do: Lessons in Supply Chain Leadership. – М.: , 0. – 0 с.
  41. Anthony W. Ulwick. Business Strategy Formulation : Theory, Process, and the Intellectual Revolution. – М.: , 0. – 0 с.
  42. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
  43. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
  44. Elliot Ettenberg, Elliott Ettenberg. The Next Economy : Will You Know Where Your Customers Are?. – М.: , 0. – 0 с.
  45. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
  46. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
  47. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
  48. Uly Meixner, Erich Mock. The "OH Norman" Diary: The Moment of Truth - Selling to Your Customer's Needs. – М.: , 0. – 0 с.
  49. Doug Peterson, Walter G. Meyer. Going for the Green: Selling in the 21st Century. – М.: , 0. – 0 с.
  50. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
  51. Garry Mitchell. The Heart of the Sale: Making the Customer's Need to Buy the Key to Successful Selling. – М.: , 0. – 0 с.
  52. Shaun Belding. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell). – М.: , 0. – 0 с.
  53. Margo Chevers. Stop the Bad Service. – М.: , 0. – 0 с.
  54. George Colombo. Capturing Customers.com. – М.: , 0. – 0 с.
  55. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
  56. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
  57. Raymond Teo, Sharon Fong. Maximising Profits: The Customer Centric Approach. – М.: , 0. – 0 с.
  58. Ken G. Dawson, Ken Dawson. A Paradigm of Customer Recovery: Customer Care from a Practical Approach. – М.: , 0. – 0 с.
  59. Mary Naylor, Susan Greco. Customer Chemistry: How to Keep the Customers You Want-And Say "Good-Bye" to the Ones You Don't. – М.: , 0. – 0 с.
  60. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
  61. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
  62. John DeVincentis. Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value. – М.: , 0. – 0 с.
  63. Kevin R. Daley. Socratic Selling: How to Ask the Questions That Get the Sale. – М.: , 0. – 0 с.
  64. Alan R. Andreasen. Marketing Social Change: Changing Behavior to Promote Health, Social Development, and the Environment. – М.: Jossey-Bass, 1995. – 368 с.
  65. Don E Schultz, Heidi Schultz. IMC, The Next Generation : Five Steps For Delivering Value and Measuring Financial Returns. – М.: , 0. – 0 с.
  66. Brian Tracy. Advanced Selling Strategies: The Proven System of Sales Ideas, Methods, and Techniques Used by Top Salespeople Everywhere. – М.: Simon & Schuster, 1995. – 432 с.
  67. Harry Washburn, Kim Wallace. Why People Don't Buy Things: Five Proven Steps to Connect with Your Customers and Dramatically Increase Your Sales. – М.: , 0. – 0 с.
  68. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с.
  69. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
  70. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
  71. Gary Hawkins. Building the Customer Specific Retail Enterprise. – М.: , 0. – 0 с.
  72. Victor H. Prushan. No-Nonsense Marketing : 101 Practical Ways to Win and Keep Customers. – М.: , 0. – 0 с.
  73. John J. Paul, Sheryl R. Paul. Achieving Customer Delight in Your Organization: Positioning Your Organization to Stand Out, Field Book. – М.: , 0. – 0 с.
  74. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с.
  75. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
  76. CIM Coursebook 02/03 Customer Communications in Marketing. – М.: , 0. – 0 с.
  77. James W. Pickens. The Art of Closing Any Deal : How to Be a Master Closer in Everything You Do. – М.: , 0. – 0 с.
  78. Terry Beck. High Performance Selling: Advice, Tatics, and Tools : The Complete Guide to Sales Success. – М.: , 0. – 0 с.
  79. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
  80. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
  81. Ralph Grabowski, Frank Zander. Learn Microsoft Visio 2002 for the Advanced User. – М.: , 0. – 0 с.
  82. Ralph Grabowski. Learn Visio 2000 for the Advanced User. – М.: , 0. – 0 с.
  83. Dennis Kundisch. New Strategies for Financial Services Firms: The Life-Cycle-Solution Approach (Information Age Economy). – М.: , 0. – 0 с.
  84. Anthony Simon, Ronald Vogel. The COT Planning Guide: Tips, Tactics and Strategies for Successful IC Outsourcing. – М.: , 0. – 0 с.
  85. Mortimer Levitt. Ninety-Six and Too Busy to Die: A Life Beyond the Age of Dying. – М.: , 2003. – 0 с.
  86. Raj Karamchedu. It's Not About the Technology. – М.: , 2004. – 0 с.
  87. The Customer Centric Enterprise : Advances in Mass Customization and Personalization. – М.: , 2003. – 0 с.
  88. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
  89. Sandra Vandermerwe. Customer Capitalism. – М.: , 2005. – 0 с.
  90. Sue Barlow. Sense and Respond : The Journey to Customer Purpose. – М.: , 2005. – 0 с.
  91. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с.
  92. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
  93. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
  94. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
  95. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с.
  96. Greg Stielstra. PyroMarketing: The Four-Step Strategy to Ignite Customer Evangelists and Keep Them for Life. – М.: , 2005. – 256 с.
  97. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
  98. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
  99. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
  100. Fatima Alinvi. Customers??? Preferences of Insurance Services: How Could Insurance Companies Enhance their Ability of Meeting the Constant Changes in Customers??? Preferences?. – М.: , 2008. – 98 с.
  101. Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.
  102. Chin Kok Kwon, Shankar Chelliah. Marketing Mix and Customer Retention of Herb Coffee in Malaysia: The Impact of Marketing Mix on the Customer Retention. – М.: , 2010. – 112 с.
  103. Tankut Pacac?. The Philosophy of Advanced-Level Marketing: The significance of CRM- Customer Relations Management in terms of marketing, consumer behaviors. – М.: , 2011. – 80 с.
  104. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
  105. Jay R. Galbraith. Designing the Customer–Centric Organization. – М.: , 2005. – 208 с.
  106. Joan Blades. The Custom–Fit Workplace. – М.: , 2010. – 240 с.
  107. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
  108. Claudia Imhoff. Building the Customer–Centric Enterprise. – М.: , 2001. – 512 с.
  109. Milind M. Lele. The Customer is Key. – М.: , 1987. – 260 с.
  110. Richard Kagan. Clio and the Crown – The Politics of History in Medieval and Early Modern Spain. – М.: , 2009. – 384 с.
  111. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
  112. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
  113. Shep Hyken. The Cult of the Customer. – М.: , 2009. – 256 с.
  114. Halil Inalick. Sources & Studies on the Ottoman Black Sea V 1 – The Customs Register of Caffa 1487–1490. – М.: , 1997. – 232 с.
  115. Rowe. Through the Custom–House. – М.: , 1982. – 0 с.
  116. Robert Bacal. If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. – М.: , 2011. – 188 с.
  117. KW WHEELER. Wheeler: To Wear A ?citys Crown?: The Beginnings O F Urban Growth In Texas. – М.: , 1974. – 236 с.
  118. Gary Heil. Leadership and the Customer Revolution. – М.: , 1994. – 320 с.
  119. The Mind Of The Customer. – М.: , 2011. – 304 с.
  120. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
  121. Voice Of The Customer. – М.: , 2011. – 416 с.
  122. Gary Burchill, Christina Hepner Brodie. Voices into Choices: Acting on the Voice of the Customer. – М.: Joiner/Oriel Inc, 2005. – 430 с.
  123. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
  124. Eucabeth Adoyo Kwasu. Factors affecting Customers in the Retail Industry. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  125. Florin Tudor. The Customs Impact of the Trade Policy in the Fight Against Fraud. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  126. Ikram Ullah. Customer driven innovation is the backbone of your company. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  127. Dzianis Tauhen. Gravity of the Customs Union. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
  128. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
  129. Jean Wanjiku Munyaka. The Influence of Relationship Marketing on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  130. Faustino Taderera and Zebert Mahachi. The Ultimate Guide to Shipping, Forwarding and Customs Clearing. – М.: LAP Lambert Academic Publishing, 2010. – 692 с.
  131. Bilal Afsar,Asim Rehman and . Rehmat. Customer Loyalty in the banking sector of Pakistan. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
  132. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с.
  133. Malarkodi M.,Mahendran K. and Bharathi K. Customer Retention Strategies For Promoting The Ioc Xtra Card. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
  134. Muhammad Siddique. Investigating the Customer Acceptance of eBanking in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
  135. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
  136. Carine Kiala. The politics of trade in the Southern African Customs Union (SACU). – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
  137. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  138. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  140. Mochamad Nizar Palefi Ma'ady,Arif Djunaidy and Renny Pradina Kusumawardani. Mapping Twitter Data of Customers' Sentiment in The Shape of Heat Map. – М.: , 2015. – 84 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
  2. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
  3. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
  4. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
  5. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
  6. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.

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Юлия, добрый день. Спасибо большое за корректировку. Вроде как приняли работы после вашего сопровождения. В случае, если на предзащите возникнет необходимость корректировки, то мы Вам напишем, а нет, то еще лучше. Спасибо Вам большое. Я знала, что на Вас можно положиться.