After the Sale: How to Manage Product Service for Customer Satisfaction and Profit Год выпуска: 0Автор: Joseph D. Patton, William H. BleuelИздательство: Страниц: 0ISBN: 0934623635Описание After The Sale follows on three successful editions of Service Management: Principles and Practices. After the Sale is significantly updated, and amplifies state-of-the art strategies and tactics for effective management of product service for customer satisfaction and profit. Among the books' features are a standardized vocabulary of service terms, 48 specific metrics and sample specifications, ten discussion questions at the end of each chapter, and extensive coverage across the full spectrum of modern maintenance for durable equipment including software and professional support services.
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Наталья Спасибо огромное Марине!!! Я защитилась на \"хорошо\", не ответила на один вопрос (по поводу закона). Более трети человек из группы гос.аттестационная комиссия завернула из-за плохого содержания работы. Содержание моего диплома им очень понравилось! Всем рекомендую студенточку :)
