Up Your Service Insights Год выпуска: 0Автор: Ron KaufmanИздательство: Страниц: 0ISBN: 9810459394Описание Amazing stories of spectacular service ? and how you can do it, too. Real drama and trauma of service disasters ? and what you must avoid. Key lessons and learning points to motivate your staff, build your service culture, and keep your customers coming back for more. Come on! Join Ron Kaufman on an incredible trip around the world in the quest for superior service.
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Марина, 20.06 Марина, большое спасибо, диплом защитила на \отлично\. Без Вас ничего бы не получилось. Еще раз спасибо!
