Creating Customer Delight: The How and Why of Customer Relationship Management Год выпуска: 2005Автор: Rakesh SethИздательство: Страниц: 0ISBN: 0761932968Описание Book Description`A truly insightful book laced with numerous examples... The host of practical insights, meticulously documented, will resonate very well and should push one to soul search on the way on is handling one's customers' - Lloyd Mathias,Executive Vice President - Marketing, Pepsi Cola India `Began browsing... and felt like a CRM guru by the end of the day! Unputdownable!' - Amrit Kiran Singh, VP and Area Director, Brown Forman Eurasia and Africa Written in an accessible and user-friendly style this book discusses the beginnings of customer relationship management (CRM) using India as an example of an expanding `customer care' service provider and analyzes the growing need for better customer understanding to build successful enterprises. It focuses on an integrated approach to CRM and the tools required for practising it, including: database management; call...
Похожие книги
Richard Lepsinger, Anntoinette D. Lucia. The Art and Science of 360 Degree Feedback. – М.: , 0. – 0 с. National Research Council and Institute of Medicine, Committee on the Health and Safety Implications of Child Labor. Protecting Youth at Work: Health, Safety, and Development of Working Children and Adolescents in the United States. – М.: , 0. – 0 с. Energy Policy Forum, Paul Runci Rapporteur, Roger W. Sant, John A. Riggs, the Environment and the Economy Program on Energy, Paul Runci. After Kyoto : Are There Rational Pathways to a Sustainable Global Energy System?. – М.: , 0. – 0 с. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с. The United States Department of Labor. Occupational Outlook Handbook, 2006-2007 edition (Occupational Outlook Handbook (Mcgraw)). – М.: , 2006. – 696 с. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с. Environmental, and Other External Costs and Benefits of Energy Production and Consumption Committee. Hidden Costs of Energy: Unpriced Consequences of Energy Production and Use. – М.: , 2010. – 506 с. William Jones. Keeping Found Things Found: The Study and Practice of Personal Information Management. – М.: , 2010. – 448 с. The Legal Advisory Panel of the Aviation Working Group. Advanced Contract and Opinion Practices under the Cape Town Convention. – М.: , 2011. – 76 с. The Faculty of Thunderbird, The American Graduate School of International Management. Thunderbird on Global Business Strategy. – М.: , 2000. – 362 с. The Food and Beverage Institute. Cooking Essentials for the New Professional Chef®. – М.: , 1996. – 816 с. Alexey Moisseyev and . University of Nebraska. Effect of Social Media on Crowd Funding Project Results. – М.: LAP Lambert Academic Publishing, 2014. – 52 с. Md. Rabiul Islam,Md. Fayzur Rahman and Faculty of Electrical-Computer Engineering RUET Rajshahi Bang. IMPROVEMENT OF NOISE ROBUST SPEAKER IDENTIFICATION. – М.: LAP Lambert Academic Publishing, 2010. – 88 с. Mary Kilonzo and . School of Business, Kenyatta University. How firms compete. – М.: LAP Lambert Academic Publishing, 2014. – 80 с. Jayaraman Munusamy,Puvaneswary Silvarajoo and Shankar Chelliah. THE EFFECTIVENESS OF ONLINE CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES. – М.: LAP Lambert Academic Publishing, 2010. – 68 с. Ethel Rompilla and The New York School of Interior Design. Color for Interior Design. – М.: , 2005. – 224 с. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Саша еще раз спасибо))Вы как никто с большим терпением и пониманием отнеслись ко мне и требованиям со стороны преподавателя))
