e-Governance, Service Delivery and Customer Satisfaction Год выпуска: 2010Автор: Rafia Naz,GURMEET SINGH and Pathak Raghuvar DuttИздательство: LAP Lambert Academic PublishingСтраниц: 428ISBN: 9783843355209Описание Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen''s satisfaction level.
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Света Я защитилась на 4!Вам огромное спасибо!!! Все очень хорошо было сделано!!! Я была в отпуске с июня и только в понедельник вышла на работу, поэтому извините, что не сообщила раньше. Спасибо!!! Вы мне очень помогли.
