Год выпуска: 2012 Автор: Al Jamal Mustafa Shindaini and Tanmoy Debnath Издательство: LAP Lambert Academic Publishing Страниц: 76 ISBN: 9783848430345
Описание
Contemporary business world is very much competitive and the success in the competition is achieved mainly through giving satisfaction to the ultimate consumer. In service oriented industry, it is very difficult to set a standard rule to satisfy customers. Several factors influence customer’s decision making to take the service from an organization. The banking industry is a service industry; it provides the customer various financial services. So a banking organization must be keen in identifying the factors which influence their decision in taking the financial service. Thus the bank also needs to know the perception and satisfaction level of the customers about their performance. The present study is about an analysis of the customers’ satisfaction on Debit Card of Standard Bank Limited, Khulna, Bangladesh.
