Результаты поиска

Лучшие результаты

1. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
   
2. Deepak Mishra and Mohamed Foda. Cobranding: A Study on the Perception of Customers. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
   
3. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
   

Дополнительные результаты

1. Catherine Hardwicke. Twilight: Director's Notebook: The Story of How We Made the Movie Based on the Novel by Stephenie Meyer. – М.: Little, Brown Young Readers, 2009. – 176 с.
   
2. Amrit Rao. The Best Book on Credit Suisse Investment Banking Jobs. – М.: , 2012. – 80 с.
   
3. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
4. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
5. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
   
6. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
   
7. Stuart Gordon White, Stuart White. The Civic Minimum: On the Rights and Obligations of Economic Citizenship (Oxford Political Theory). – М.: , 0. – 0 с.
   
8. R. Alec MacKenzie, Alec MacKenzie. The Time Trap: The Classic Book on Time Management. – М.: , 0. – 0 с.
   
9. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
10. Ted Baker. Doing Well by Doing Good: The Bottom Line on Workplace Practices. – М.: , 0. – 0 с.
    
11. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
    
12. Project Management, Getting the job done on time and in budget. – М.: , 0. – 0 с.
    
13. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
14. Paul J. Krupin. Magic Search Words-Jobs: Strategies and Search Tactics to Discover the Best Information on the Internet (Magic Search Words). – М.: , 0. – 0 с.
    
15. Jael Miriam Silliman, Ynestra King, Population, and the Environment Committee on Women. Dangerous Intersections: Feminist Perspectives on Population, Environment, and Development. – М.: , 0. – 0 с.
    
16. Kevin Gallagher, Jacob Werksman, Earthscan. The Earthscan Reader on International Trade and Sustainable Development. – М.: , 0. – 0 с.
    
17. Energy Policy Forum, Paul Runci Rapporteur, Roger W. Sant, John A. Riggs, the Environment and the Economy Program on Energy, Paul Runci. After Kyoto : Are There Rational Pathways to a Sustainable Global Energy System?. – М.: , 0. – 0 с.
    
18. Kevin Gallagher, Jacob Werksman, Earthscan. The Earthscan Reader on International Trade and Sustainable Development. – М.: , 0. – 0 с.
    
19. Mark D. Wolfinger. The Short Book on Options: A Conservative Strategy for the Buy and Hold Investor. – М.: , 0. – 0 с.
    
20. Michael Edwards, Alan Fowler, Alan F. Fowler. The Earthscan Reader on Ngo Management. – М.: , 0. – 0 с.
    
21. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
    
22. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с.
    
23. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
24. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
25. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
26. Shaun Belding. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell). – М.: , 0. – 0 с.
    
27. Edited by Thorsten Hennig-Thurau, Ursula Hansen. Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention. – М.: Springer, 2000. – 0 с.
    
28. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
29. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
30. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
31. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
    
32. Sonya D. Swinton. Star Power: Internet Celebrity : Successful Advertising, Marketing and Promoting to the Entertainment Industry on the Internet. – М.: , 0. – 0 с.
    
33. Judy Lawrence. The Budget Kit : The Common Cents Money Management Workbook. – М.: , 0. – 0 с.
    
34. Tony Evans. Manufactured Home Financing: How to Get the Best Deal on the Planet for Financing Your Manufactured Home. – М.: Cycle Publishing, 2004. – 128 с.
    
35. United Nations. Johannesburg Summit: Regional Follow-Up to the World Summit on Sustainable Development in Asia and the Pacific. – М.: , 2004. – 0 с.
    
36. Staff of the Joint Committee on Taxation. Review of the Present-law Tax And Immigration Treatment of Relinquishment of Citizenship And Termination of Long-term Residency. – М.: , 2005. – 0 с.
    
37. Joseph Antos. Private Discounts, Public Subsidies: How the Medicare Prescription Drug Discount Card Really Works. – М.: , 2004. – 0 с.
    
38. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
39. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
    
40. David E. Carter. The Little Book of Business Cards : Successful Designs and How to Create Them. – М.: , 2005. – 272 с.
    
41. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с.
    
42. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с.
    
43. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
44. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
45. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
    
46. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
47. Jim Randel. The Skinny On Credit Cards: How to Win the Credit Card Game. – М.: , 2009. – 176 с.
    
48. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
49. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
50. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
51. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
    
52. Managing Customer Relationships on the Internet (International Business and Management). – М.: , 2005. – 318 с.
    
53. Jay R. Galbraith. Designing the Customer–Centric Organization. – М.: , 2005. – 208 с.
    
54. Halil Inalick. Sources & Studies on the Ottoman Black Sea V 1 – The Customs Register of Caffa 1487–1490. – М.: , 1997. – 232 с.
    
55. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
56. Robert Bacal. If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber. – М.: , 2011. – 188 с.
    
57. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
    
58. Voice Of The Customer. – М.: , 2011. – 416 с.
    
59. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
60. Maheshbabu Pratihasta. Impact of Job Satisfaction on Mental Health. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
    
61. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
62. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
63. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
64. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
65. Kalimullah Khan. UX in mobile phones to ensure customer satisfaction and loyalty. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
66. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
67. Paul van Wingerden. Impact of Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
68. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
69. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
70. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
71. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
72. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
73. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
74. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
75. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
76. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
77. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
78. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
79. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
80. Johney Johnson. Shopping Behaviour of Indians in the Deregulated Market. – М.: LAP Lambert Academic Publishing, 2012. – 348 с.
    
81. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
82. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
83. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
84. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
85. Abdul Rehman Shaikh. Employee Recognition & Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
86. Mesfin Abebe. Customer satisfaction on sisa card service:dashen bank (Ethiopia). – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
87. K. Senthil Kumar. Debit Card Users and State Bank of India. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
88. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
89. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
90. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
91. Fadi Fathi Zidan. The Effect of Employee Satisfaction on Employee Attitude And Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
    
92. Alireza Miremadi and Pardis Mohajerani. Customer Satisfaction & Brand Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
    
93. Juhani Kuokkanen. Customer Satisfaction and Word-of-Mouth Behavior. – М.: LAP Lambert Academic Publishing, 2010. – 192 с.
    
94. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
95. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
96. Xhensila Abazi. Customer Loyalty on Commercial Banks in Albania. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
97. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
98. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
99. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
100. Lauri Vuorensola. Collecting customer satisfaction data with web surveys. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
101. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
102. Aygul Isayeva. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
103. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
104. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
     
105. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
106. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
107. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
108. Faheem Shahzad. Impact of Direct Marketing on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
109. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
110. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
111. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
112. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
113. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
114. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
115. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
116. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
117. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
118. Aliya Bushra. Impact Of Job Satisfaction On Turnover Intentions. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
119. Tarisai Chikungwa. Job Satisfaction on Organisational Commitment among Academics. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
120. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
121. Festus Aleruchi Nmegbu. Holistic Marketing Strategy and Customers' Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 324 с.
     
122. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
123. Priyanka Mane and Alpesh Leua. Assessment of performance & satisfaction of customers:Warana Bank. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
124. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
125. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
126. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
128. Muhammad Siddique. Investigating the Customer Acceptance of eBanking in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
129. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
130. Manoj Kumar. Measuring Customer Satisfaction -Text and Cases. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
131. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
132. Mohammed Bharmal and Bhoomi Parmar. An Study on Post Service Satisfaction amongst the Toyota Customers. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
133. Gagandeep Kaur. Employee Perception and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
134. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
135. Komal Singh. E-banking in India-Progress & Prospects. – М.: LAP Lambert Academic Publishing, 2012. – 272 с.
     
136. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
137. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
138. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
140. Samson Mutsagondo. Customer Care and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
4. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
5. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
6. Критика on-line. интервью с О. Киселевой, руководителем компании World Gym Consulting. С. Сипатов, "Управление персоналом", N 14, июль 2010 г.
7. On-line коммуникации: от классики до web 2.0-технологий. И. Широкова, "Ремедиум", № 7, июль 2010.
8. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
9. Когда бизнес и власть встретятся on-line?. И. Пискун, "Московский бухгалтер", № 8, апрель 2009.
10. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
11. Сдача отчетности on-line: прогресс налицо. М. Дудко, "Консультант", № 13, июль 2008.
12. On-line рекрутмент. интервью с О. Бруковской, директором по маркетингу и PR группы компаний HeadHunter, А. Куракиным, заместителем генерального директора ООО "РДВ-медиа-групп", Я. Топорковым, директором по связям с общественностью ООО "СуперДжоб", С. Сторожевым, руководителем проектов Joblist и 100 Работ. "Управление персоналом", № 7, апрель 2008.