Quality Management Demystified (Demystified) Год выпуска: 2005Автор: Sid KempИздательство: Страниц: 320ISBN: 0071449086Описание Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
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