Quality Management Demystified Год выпуска: 2006Издательство: Страниц: 320ISBN: 9780071449083Описание Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts
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Ирина Здравствуйте, Юля! я защитилась на "5" Огромное ВАМ спасибо!!!
