Mastering Your Organization's Processes: A Plain Guide to BPM Год выпуска: 2006Автор: John O'Connell, Jon Pyke, Roger WhiteheadИздательство: Страниц: 290ISBN: 0521839750Описание Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.
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Светлана, 21.04 В теории все здорово - преподаватель делал круглые глаза и говорил, что все бы так писали, да с первого раза ;)
