Написать рефераты, курсовые и дипломы самостоятельно. Антиплагиат.
Студенточка.ru: на главную страницу. Написать самостоятельно рефераты, курсовые, дипломы в кратчайшие сроки
Рефераты, курсовые, дипломные работы студентов: научиться писать самостоятельно.
Контакты Образцы работ Бесплатные материалы
Консультации Специальности Банк рефератов
Карта сайта Статьи Подбор литературы
Научим писать рефераты, курсовые и дипломы.


подбор литературы периодические источники литература по предмету

What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service


Похожие книги   Готовые работы

Год выпуска: 2008
Автор: Richard S. Gallagher
Издательство:
Страниц: 128
ISBN: 0814410553
Описание
 What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including: By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service. Bear wiMe: One grizzly bear’s honey shop undergoes an amazing transformation when he discovers a better way to greet his customers. What to Say to a Porcupine: When a newly arrived colony of demanding porcupines wreaks havoc on local businesses, readers get a son on handling difficult customers in a positive, constructive manner. Each story is followed by a short discussion, illuminating topics from customer relationships to how to motivate a service team. Fun, quick, and constructive,...

Похожие книги

  1. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
  2. David A. Nadler, Janet L. Spencer, Janet L. Spencer, the Delta Consulting Group Inc. Executive Teams (Jossey-Bass Business and Management Series). – М.: , 0. – 0 с.
  3. Susan A. Resetar, Frank A. Camm, Jeffrey A. Drezner, Rand Corporation, United States Dept. of Defense Office of the Secretary of Defense, National Defense Research Institute. Environmental Management in Design: Designs from Volvo and Hewlett-Packard for the Department of Defense. – М.: , 0. – 0 с.
  4. Albert A. Robbert, National Defense Research Institute, United States Dept. of Defense Office of the Secretary of Defense. Differentiation in Military Human Resource Management. – М.: , 0. – 0 с.
  5. Denison Hatch. Method Marketing: How to Make a Fortune by Getting Inside the Heads of Your Customers. – М.: , 0. – 0 с.
  6. Michele A. Hernandez. Acing the College Application: How to Maximize Your Chances for Admission to the College of Your Choice. – М.: , 0. – 0 с.
  7. Michael J. A. Howe. A Teacher's Guide to the Psychology of Learning. – М.: , 0. – 0 с.
  8. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с.
  9. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
  10. Nancy A. Winter. Symbols of Wealth and Power: Architectural Terracotta Decoration in Etruria and Central Italy, 640-510 B.C. (Supplements to the Memoirs of the American Academy in Rome). – М.: , 2009. – 728 с.
  11. L.A. Pars. An Introduction to the Calculus of Variations (Dover Books on Mathematics). – М.: , 2010. – 368 с.
  12. Robert A. Segal. The Blackwell Companion to the Study of Religion. – М.: , 2008. – 496 с.
  13. Michael Olesker. Journeys to the Heart of Baltimore. – М.: , 2001. – 352 с.
  14. Will Eisner. To the Heart of the Storm. – М.: , 2008. – 208 с.
  15. Michael J. A. Howe. A Teachers? Guide to the Psychology of Learning. – М.: , 1984. – 176 с.
  16. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
  17. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.

Посмотреть другие результаты поиска

Образцы работ

Тема и предметТип и объем работы
Многостороннее регулирование внешней торговли
Международные экономические отношения 		Диплом
154 стр.
Порядок разработки, проектирования системы стратегического менеджмента
Менеджмент 		Диплом
100 стр.
Проблемы стратегического менеджмента в организации
Менеджмент 		Диплом
80 стр.
Процессуальные особенности рассмотрения дел судами о компенсации морального вреда
Гражданский процесс 		Диплом
70 стр.

Искать другие темы


Задайте свой вопрос по вашей теме

Гладышева Марина Михайловна

marina@studentochka.ru
+7 911 822-56-12
с 9 до 21 ч. по Москве.
Контакты
marina@studentochka.ru
+7 911 822-56-12
с 9 до 21 ч. по Москве.
Поделиться
Мы в социальных сетях
Реклама



Отзывы
Вероника, 03.06
Спасибо большое)