Год выпуска: 1994 Автор: T J Larkin, Sandar Larkin Издательство: McGraw-Hill Страниц: 272 ISBN: 0-07-036452-4
Описание
Any time your company decides to make a major organizational change - whether it's a new emphasis on customer service, quality management, restructuring, or downsizing - your job is to get the message through to your employees, and enlist their support and cooperation. If you don't, the changes you're trying to implement will inevitably create more turmoil than progress. The challenge is how to deliver your message all the way through the ranks. A task made especially difficult when changes you are trying to communicate are unpopular. Now, here's a book that reveals to all managers how to implement important changes and make them work. How you communicate can make or break your change!
