Breakthrough Customer Service Год выпуска: 1998Автор: Stanley A. BrownИздательство: Страниц: 452ISBN: 9780471642329Описание Praise for Mike Russill, Vice–President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&P Data Philip C. Brown, Senior Vice–President, Telebanking and Alternate Channels, Bank of Montreal Brenda Anderson, Executive Director, International Customer Service Association J.A.
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Владислав Хочу сказать большое спасибо за написанную Вами работу, которая понравилась преподавателю и мне лично. Надеюсь на дальнейшее сотрудничество.
