Research on Service and Customer Satisfaction of China Everbright Bank Год выпуска: 2011Автор: Huimin ZhuИздательство: Страниц: 334ISBN: 1456576305Описание Customers are the most important resource for banks. The competition between commercial banks, centered on the scrambling for customers, mainly includes the competition in personnel and service; the competition in channel construction, product development, service price, and marketing strategy, and other operation environment related to service; the competition in such support systems as operation system, HR management, financial management, and risk management related to service output; and the competition in investment for enterprise culture construction integrating the value concepts of customers and employees and for bank brand construction and etc. All of these competitive strategies and policies are for satisfying the increasingly market-oriented competition demand, satisfying the customers’ demands, improving the customer satisfaction and establishing an intensive customer relationship with the customers, so as to realize profits and increase the core competence for the banks....
Похожие книги
John Haltiwanger, Haltiwanger, Marilyn Manser, Robert H. Topel, Conference on Research in Income and Wealth. Labor Statistics Measurement Issues (Studies in Income and Wealth, Vol 60). – М.: , 0. – 0 с. Anne O. Krueger, Stanford University Center for Research on Economic Development and Po. Economic Policy Reforms and the Indian Economy. – М.: , 0. – 0 с. Dahlem Workshop on Genetic and Cultural Evolution of Cooperation 2002, Peter Hammerstein. Genetic and Cultural Evolution of Cooperation (Dahlem Workshop Reports.). – М.: , 0. – 0 с. Charles R. Hulten, Edwin Dean, Michael J. Harper, Conference on Research in Income and Wealth. New Developments in Productivity Analysis (Studies in Income and Wealth, Vol 63). – М.: , 0. – 0 с. National Academy of Engineering and Commission on Behavioral and Socia. People and Technology in the Workplace. – М.: , 0. – 0 с. Ifip Tc8, Wg8.2 Working Conference on Global and Organizational Discour, Edgar A. Whitley, Micheal D. Myers, Janice I. Degross. Global and Organizational Discourse About Information Technology: Ifip Tc8/Wg8.2 Working Conference on Global and Organizational Discourse About Infor ... on for Information Processing (Series), 110,). – М.: , 0. – 0 с. Dag Harald Claes, Dag Harald Claes ARENA: Advanced Research on the Europeanisation of the Nation-State. The Politics of Oil-Producer Cooperation. – М.: , 0. – 0 с. National Research Council and Institute of Medicine, Committee on the Health and Safety Implications of Child Labor. Protecting Youth at Work: Health, Safety, and Development of Working Children and Adolescents in the United States. – М.: , 0. – 0 с. International Conference on Risk and Uncertainty in Environmental and, Hans-Peter Weikard, Robert D. Weaver, Justus Wesseler. Risk and Uncertainty in Environmental and Natural Resource Economics. – М.: , 0. – 0 с. Tim Forsyth, Energy and Environmental Programme, Royal Institute of International Affairs, United Nations Commission on Trade and Development, World Wide Fund for Nature. Positive Measures for Technology Transfer Under the Climate Change Convention. – М.: , 0. – 0 с. Commission on Development and Environmen. Amazonia Without Myths. – М.: , 0. – 0 с. Study Week on "Resources and Population, Paul George Demeny, Max F. Perutz, Bernardo Colombo. Resources and Population: Natural, Institutional, and Demographic Dimensions of Development (Pontificiae Academiae Scientiarum Scripta Varia ; 20). – М.: , 0. – 0 с. Committee on Prospects and Opportunities for Sustainable Management Of, National Research Council. Forested Landscapes in Perspective: Prospects and Opportunities for Sustainable Management of America's Nonfederal Forests (Agriculture). – М.: , 0. – 0 с. Ifip Tc11 Wg11.5 Working Conference on Integrity and Internal Control, Michael Gertz. Integrity and Internal Control in Information Systems V: Ifip Tc11/Wg11.5 Fifth Working Conference on Integrity and Internal Control in Information Systems (Iicis), November 11-12, 2002, Bonn, Germany (International Federation for Information Processing. – М.: , 0. – 0 с. Arch G. Woodside, G. I. Crouch, J. A. Mazanec, M. Oppermann, M. Y. Sakai, A. G. Woodside, Hospitality, and Leisure Society of Consumer Psychology of Tourism. Consumer Psychology of Tourism, Hospitality and Leisure. – М.: , 2000. – 387 с. Ifip Tc6, Tc11 Joint Working Conference on Communications and Multimedi, Tomaz Klobucar. Advanced Communications and Multimedia Security: Ifip Tc6/Tc11 Sixth Joint Working Conference on Communications and Multimedia Security, September 26-27, 2002, Portoroz, Slovenia (International Federation for Information Processing, 100). – М.: , 0. – 0 с. Ifip Tc11 Wg11.5 Working Conference on Integrity and Internal Control, Sushil Jajodia, Leon Strous, Leon A. M. Strous. Integrity And Internal Control In Information Systems Vi: Ifip Tc11/Wg11.5 Sixth Working Conference on Integrity and Internal Control in Information S ... tional Federation for Information Processing). – М.: , 0. – 0 с. Образцы работ
Задайте свой вопрос по вашей теме
Контакты
Поделиться
Мы в социальных сетях
Реклама
Отзывы
Екатерина, 10.05 Я все посмотрела,большое спасибо! Именно так и просил преподаватель.
