Providing Quality In The Public Sector Год выпуска: 2011Издательство: Страниц: 304ISBN: 9780335209552Описание This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted an
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Алексей, 22.01 Марина! Спасибо Вам большое! Работа мне понравилась, изложена простым языком и присутствует анализ основных моментов темы. Защитился на отлично, используя в докладе Ваш материал. Буду рекомендовать Вас студентам и коллегам.
