Результаты поиска

Лучшие результаты

1. Gaurav Joshi. CRM: Emerging Practices in Agrochemical Industry. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
   

Дополнительные результаты

1. Yadavally Jagannadha Rao, D.V. Giri. Human Resource Management and Industrial Relations in APSRTC: Human Resource and Industrial Relations Practices in Andhra Pradesh State Road Transport Corporation. – М.: , 2012. – 324 с.
   
2. Ekaterina Geta. Online relationship marketing development in hospitality industry: Case of 4 and 5-star hotels in Russia and Austria. – М.: , 2012. – 68 с.
   
3. Encyclopedia of Human Resource Management, Critical and Emerging Issues in Human Resources (Volume 3). – М.: , 2012. – 352 с.
   
4. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
5. J.M. Franklin. HR Policies and Practices in Software Companies. – М.: , 2012. – 320 с.
   
6. Patricia OrdoA±ez de Pablos. Knowledge Management and Drivers of Innovation in Services Industries. – М.: , 2012. – 383 с.
   
7. Graeme Wheeler, Frederick Jensen. Sound Practice in Government Debt Management. – М.: , 0. – 0 с.
   
8. William T. Bernhard. Banking on Reform: Political Parties and Central Bank Independence in the Industrial Democracies (Michigan Studies in International Political Economy). – М.: , 0. – 0 с.
   
9. Michael A. Crew. Expanding Competition in Regulated Industries (Topics In Regulatory Economics And Policy Volume 37). – М.: , 0. – 0 с.
   
10. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с.
    
11. Roger B. Winston, Don G. Creamer. Improving Staffing Practices in Student Affairs (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
12. Rudra Sil. Managing "Modernity": Work, Community, and Authority in Late-Industrializing Japan and Russia. – М.: , 0. – 0 с.
    
13. Eun Young Kim. A Cross-Cultural Reference of Business Practices in a New Korea. – М.: , 0. – 0 с.
    
14. Erica Drazen, Jane Metzger. Strategies for Integrated Health Care : Emerging Practices in Information Management and Cross-Continuum Care. – М.: , 0. – 0 с.
    
15. Stephen Page. Best Practices in Policies and Procedures. – М.: , 0. – 0 с.
    
16. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
    
17. Patricia Keehley, Steven Medlin, Sue MacBride, Laura Longmire. Benchmarking for Best Practices in the Public Sector : Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey-Bass Public Administration Series). – М.: , 0. – 0 с.
    
18. Gregory S. Blimling, Elizabeth J. Whitt. Good Practice in Student Affairs : Principles to Foster Student Learning (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
19. Janet Soler, Anna Craft, Hilary Burgess, Open University. Teacher Development: Exploring Our Own Practice (Developing Practice in Primary Education). – М.: , 0. – 0 с.
    
20. Richard G. Milter, John E. Stinson, Wim H. Gijselaers, Fla.) Edineb Conference 1996 Orlando, W. Gijselaers. Educational Innovation in Economics and Business III: Innovative Practices in Business Education (Educational Innovation in Economics and Business, Vol 3). – М.: , 0. – 0 с.
    
21. Charles Cresson Wood. Best Practices In Internet Commerce Security. – М.: , 0. – 0 с.
    
22. Bank Loan Classification and Provisioning Practices in Selected Developed and Emerging Countries (World Bank Working Papers). – М.: , 2003. – 0 с.
    
23. Emerging Trends in Real Estate, Europe 2006. – М.: Urban Land Institute, 2006. – 64 с.
    
24. Just Business Practices in a Diverse & Developing World: Essays On International Business And Global Responsibilities. – М.: , 2006. – 301 с.
    
25. Lucio Cassia, Michael Fattore, Stefano Paleari. Entrepreneurial Strategy: Emerging Businesses in Declining Industries. – М.: , 2006. – 295 с.
    
26. Aspatore Books Staff. Public Relations Best Practices 2008-2009: Industry Leaders on Understanding Client Needs, Staying on Top of Trends, and Utilizing New PR Approaches (Inside the Minds). – М.: , 2008. – 188 с.
    
27. Pablo Gottret, George Schieber, Hugh R. Waters. Good Practices in Health Financing. – М.: , 2008. – 473 с.
    
28. Stephen J. Andriole. Best Practices in Business Technology Management. – М.: , 2008. – 368 с.
    
29. F. Curtis Barry. Best Practices in Multichannel Operations & Fulfillment. – М.: , 2008. – 372 с.
    
30. Gerald Guan Gan Goh. Knowledge Management Practices in Knowledge-intensive Firms. – М.: , 2008. – 160 с.
    
31. Victor Cheng. Extreme Revenue Growth: Startup Secrets to Growing Your Sales from $1 Million to $25 Million in Any Industry. – М.: , 2010. – 202 с.
    
32. Sanjay Mohapatra. Benchmarking Productivity in IT Projects: An Assessment of practices in development projects. – М.: , 2010. – 348 с.
    
33. Eric C. Schwarz. Advanced Theory and Practice in Sport Marketing. – М.: , 2010. – 480 с.
    
34. Tony Wild. Best Practice in Inventory Management. – М.: , 2010. – 265 с.
    
35. Tim Akrill, George Bennett, Chris Millar. Practice in Physics. – М.: Hodder, 2009. – 272 с.
    
36. Health Promotion Evaluation Practices in the Americas: Values and Research. – М.: , 2008. – 336 с.
    
37. Pathogenesis and Clinical Practice in Gastroenterology (Falk Symposium). – М.: , 2008. – 304 с.
    
38. Joseph A Grafft. Pocket Reference for Emergency Care in the Wilderness Setting. – М.: , 2008. – 250 с.
    
39. Ruth Wright, Leoni Sugarman. Occupational Therapy and Life Course Development: A work book for Professional Practice in Health and Social Care. – М.: , 2008. – 224 с.
    
40. Zhaoyang Dong, Pei Zhang, Jian Ma, Junhua Zhao, Mohsin Ali, Ke Meng, Xia Yin. Emerging Techniques in Power System Analysis. – М.: , 2010. – 202 с.
    
41. Ethical Practice in Psychology. – М.: , 2010. – 232 с.
    
42. Lee Bash. Best Practices in Adult Learning. – М.: , 2010. – 214 с.
    
43. Peter Hoflich. Banks at Risk: Global Best Practices in an Age of Turbulence. – М.: John Wiley and Sons, Ltd, 2011. – 248 с.
    
44. George Elvin. Integrated Practice in Architecture. – М.: , 2007. – 272 с.
    
45. Penny Rendall. Women in an Industrializing Society. – М.: , 1990. – 0 с.
    
46. Richard Broom Hodgson. Emery Grinding Machinery: A Text Book of Workshop Practice in General Tool Grinding, and the Design, Construction, and Application of the Machin. – М.: , 2010. – 196 с.
    
47. Nicholas P Cheremisinoff. Handbook of Pollution Prevention and Cleaner Production - Best Practices in The Petroleum Industry. – М.: , 2010. – 272 с.
    
48. Gyorgy Marko-Varga. Emerging Technologies in Protein and Genomic Material Analysis,68. – М.: , 2010. – 294 с.
    
49. Edward Tabor. Emerging Viruses in Human Populations,16. – М.: , 2010. – 374 с.
    
50. Craig Langston. Sustainable Practices in the Built Environment. – М.: , 2010. – 304 с.
    
51. Mary Pepping. Successful Private Practice in Neuropsychology. – М.: , 2010. – 250 с.
    
52. Neil Rankin. irs Best Practice in HR Handbook. – М.: , 2010. – 0 с.
    
53. Janet Zollinger Giele. Changing Life Patterns in Western Industrial Societies,8. – М.: , 2010. – 358 с.
    
54. J.A. Levy. Emergent Issues in the Field of Drug Abuse. – М.: , 2010. – 0 с.
    
55. Oran R. Young. Institutional Dynamics – Emergent Patterns in International Environmental Governance. – М.: , 2010. – 232 с.
    
56. Kerry H Whiteside. Precautionary Politics – Principle and Practice in Confronting Environmental Risk. – М.: , 2006. – 208 с.
    
57. Frank D. Borsenik. The Management of Maintenance and Engineering Systems in Hospitality Industries. – М.: , 1987. – 130 с.
    
58. FL BAILEY. Bailey: Some ?sex Beliefs? & Practices In A Navaho Community With Comp Mat (pr Only). – М.: , 1990. – 108 с.
    
59. L Dreyfus. Bach?s Continuo Group – Players & Practices in his Vocal Works. – М.: , 1990. – 280 с.
    
60. Louis Carter. Best Practices in Organizational Development and Change. – М.: , 2009. – 576 с.
    
61. Gregory S. Blimling. Good Practice in Student Affairs. – М.: , 1999. – 256 с.
    
62. Linkage Inc. Linkage Inc?s Best Practices in Leadership Development Handbook. – М.: , 2009. – 480 с.
    
63. Toba Schwaber Kerson. Boundary Spanning – An Ecological Reinterpretation of Social Work Practice in Health & Mental Health Systems. – М.: , 2002. – 478 с.
    
64. Julia Bryan–wilson. Art Workers – Radical Practice in the Vietnam War Era. – М.: , 2009. – 256 с.
    
65. Christopher Silagy. Evidence–Based Practice in Primary Care. – М.: , 2001. – 216 с.
    
66. Marshall Goldsmith. Best Practices in Talent Management. – М.: , 2010. – 336 с.
    
67. Robert Gauldin. Harmonic Practice in Tonal Music 2e Instructor?s Manual. – М.: , 2004. – 0 с.
    
68. Advanced Practice in Critical Care. – М.: , 2010. – 280 с.
    
69. Af Friedlaender. Freight Transport Regulation – Equity Efficiency & Competition in Rail Industry. – М.: , 1981. – 0 с.
    
70. Negotiating Ethical Practice in Adult Education. – М.: , 2009. – 96 с.
    
71. Andrew R. Thompson. Guide to Ethical Practice in Psychotherapy. – М.: , 1990. – 272 с.
    
72. Douglas S. Stephenson. Arbitration Practice in Construction Contracts. – М.: , 1973. – 0 с.
    
73. Mark Mcnally. Proving the Way, Conflict and Practice in the History of Japanese Nativism. – М.: , 2005. – 425 с.
    
74. Veit Erlmann. Nightsong – Performance, Power, & Practice in South Africa (Paper). – М.: , 1996. – 472 с.
    
75. Emerging Techniques in Drag Reduction. – М.: , 1979. – 176 с.
    
76. Steven A Alper. Mindfulness Meditation – A Clinician?s Guide to Integrating Mindfulness Practice in Psychotherapy. – М.: , 2011. – 320 с.
    
77. Roger B. Winston Jr. Improving Staffing Practices in Student Affairs. – М.: , 1997. – 392 с.
    
78. Emerging Theories in Health Promotion Practice and Research. – М.: , 2009. – 624 с.
    
79. Gale Goldberg Wood. The Structural Approach to Direct Practice in Social Work – A Social Constructionist Perspective 3e. – М.: , 2006. – 400 с.
    
80. Statistical Practice in Business and Industry. – М.: , 1971. – 0 с.
    
81. Andree Le May. Communities of Practice in Health and Social Care. – М.: , 2008. – 144 с.
    
82. Robert H. Blanck. Emerging Issues in Biomedical Policy V 1 – An Annual Review (Paper). – М.: , 1993. – 332 с.
    
83. RR SKEMP. Skemp: ?intelligence? Learning & Action – A Founda Tionfor Theory & Practice In Educ (pr Only). – М.: , 1979. – 324 с.
    
84. The Handbook of Training and Practice in Infant and Preschool Mental Health. – М.: , 2005. – 528 с.
    
85. Christopher Voss. Operations Management in Service Industries and the Public Sector. – М.: , 1985. – 328 с.
    
86. Soren Kierkegaard. Kierkegaards Writings V20 – Practice in Christianity. – М.: , 1992. – 452 с.
    
87. Kent E Calder. Strategic Capitalism – Private Business & Public Purpose in Japanese Industrial Finance (Paper). – М.: , 1995. – 396 с.
    
88. Richard Grossman. Unsettled Account – The Evolution of Banking in the Industrialized World since 1800. – М.: , 2010. – 400 с.
    
89. Stephen P Rice. Minding the Machine – Languages of Class in Early Industrial America. – М.: , 2004. – 288 с.
    
90. UMDNJ. Umdnj: ?health? & Safety In Small Industry: A Practical Guide For Managers. – М.: , 1989. – 224 с.
    
91. Mahdi Abdelguerfi. Emerging Trends in Database and Knowledge Based Machines. – М.: , 1995. – 312 с.
    
92. David A. J. Axson. Best Practices in Planning and Management Reporting. – М.: , 2003. – 304 с.
    
93. Richard J. Schonberger. Best Practices in Lean Six Sigma Process Improvement. – М.: , 2007. – 304 с.
    
94. Effective Group Practice in Midwifery. – М.: , 1994. – 224 с.
    
95. R Inglehart. Culture Shift in Advanced Industrial Society (Paper). – М.: , 1992. – 504 с.
    
96. Kerry H Whiteside. Precautionary Politics – Principle and Practice in Confronting Environmental Risk. – М.: , 2006. – 208 с.
    
97. Current Practice in Forensic Medicine. – М.: , 2011. – 348 с.
    
98. RC MOYER. Moyer Research And Report ?handbook?–for Managers And Executives In Business Industry & Gover. – М.: , 1981. – 312 с.
    
99. Robert Gauldin. Harmonic Practice in Tonal Music – Workbook. – М.: , 1997. – 320 с.
    
100. Robert Gauldin. Harmonic Practice in Tonal Music. – М.: , 1997. – 704 с.
     
101. Robert E. Buswell. phe Zen Monastic Experience – Buddhist Practice in Contemporary Korea (Paper). – М.: , 1994. – 280 с.
     
102. Martin. Current Best Practice in Interventional Cardiology. – М.: , 1993. – 176 с.
     
103. NAP. National Academy Press: Engineering Education & Practice In The U.s.– Cont Educ Of Eng (pr Only). – М.: , 1987. – 102 с.
     
104. Best Practices in Organization Development and Change. – М.: , 2009. – 640 с.
     
105. Sanderson. Agricultural Protectionism in the Industrialized W orld. – М.: , 1990. – 0 с.
     
106. Robert Gauldin. Harmonic Practice in Tonal Music Wkbk Answer Key. – М.: , 2000. – 0 с.
     
107. Thomas Mccraw. Creating Modern Capitalism – How Entrepeneurs, Companies & Countries Triumphed in Three Industrial Revolution (Paper). – М.: , 1998. – 722 с.
     
108. Edited by Jason Neyers, Erika Chamberlain and Stephen Pitel. Emerging Issues in Tort Law. – М.: , 2011. – 610 с.
     
109. Sandeep Goyal. Energy Conservation in Textile industry. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
110. Jinyue Zhang. Communication in the Architecture, Engineering and Construction Industry. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
111. Syed Rukhsana and Pirzada Mohd. Amin. Purdah Practice in Kashmir. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
112. A. N. Sarkar. Corporate Social Responsibility in Mining Industry. – М.: LAP Lambert Academic Publishing, 2012. – 428 с.
     
113. Shepherd Urenje. Emerging Communities of Practice in ESD. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
114. Vinay Chavan and Vilas Ghodki. Emerging trends in software development. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
115. Saqib Bashir Saqi and Sheraz Ahmed. Requirements Validation Techniques practiced in industry. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
     
116. Subramanian Appavu alias Balamurugan. Application of Association Analysis in Weaving Industry. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
117. Mohammad Saber Fallah Nezhad. Some Practical Concepts of Industrial Engineering. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
     
118. Manisha Paliwal. Ethical Practices In ServiceIndustry. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     
119. Kusumba Ramgopal. Policies and Practices of Cost Accounting in Indian Coal Industry. – М.: LAP Lambert Academic Publishing, 2011. – 276 с.
     
120. Muhammad Sapri Pamulu. Strategic Management Practices in The Construction Industry. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
     
121. Gaurav Joshi. CRM: Emerging Practices in Agrochemical Industry. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
122. kamyar kavosh,Abu Bakar Abdul Hamid and Melati Ahmad Anuar. customer relationship management implementation in automobile industry. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
     
123. Fuad Mustefa. The Emerging Market Clearing Practice in Ethiopia. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
124. Arsalan Mujahid Ghouri and Naveed R Khan. Marketing Practices in Small and Medium Sized Business of Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
125. Rajesh Kumar Sahu. Customer Perceived value in Automobile Industry. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
126. Suruchi Pandey. Training Practices in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2012. – 328 с.
     
127. Smitu Malhotra. FIRM LEVEL COMPETITIVE PRACTICES IN INDIAN INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
     
128. Hanuman Prasad. Quality Management Practices in Financial Institutions of Rajasthan. – М.: LAP Lambert Academic Publishing, 2014. – 200 с.
     
129. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
     
130. Dr. Shaik Khadar Baba. HRD PRACTICES IN PETRO-CHEMICAL AND FERTILIZER INDUSTRIES IN INDIA. – М.: LAP Lambert Academic Publishing, 2013. – 436 с.
     
131. K. Harshini. Talent Management Practices in IT Industry: A Case Study. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
132. Niek Karsmakers. Strategic Alliances in the Dutch Video Game Industry. – М.: LAP Lambert Academic Publishing, 2010. – 120 с.
     
133. Lily Afriyie Appiah,Kalia Durai Balaji and Collins Marfo Agyeman. Employee-Centric Retention Practices in the Healthcare Industry. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
134. Jamnean Joungtrakul. Industrial Democracy and Best Practice in Thailand. – М.: LAP Lambert Academic Publishing, 2010. – 536 с.
     
135. bhaskar rao Y. HRD STRATEGIES FOR IMPROVING WORK ENVIRONMENT IN MINING INDUSTRY. – М.: LAP Lambert Academic Publishing, 2011. – 248 с.
     
136. Rameshwar Dubey,Sadia Samar Ali and Saurabh Tiwari. Future Trend in Supply Chain Practices in Cement Industry. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
137. J.M. Franklin. HR Policies and Practices in Software Companies. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
     
138. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
139. Ernest Kissi. Project Management Practices in the Ghanaian Building Industry. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
140. Working Capital Management Practices in Manufacturing Companies. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007.
2. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007.
5. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007.
6. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007.
7. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007.
8. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006.
9. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006.
10. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006.
11. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006.
12. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006.
13. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006.
14. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006.
15. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
16. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006.
17. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006.
18. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006.
19. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005.
20. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005.
21. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005.
22. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005.
23. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005.
24. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005.
25. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005.
26. CRM и информационная безопасность. А. Школьников, "Банковское дело в Москве", № 5, май 2005.
27. Два монитора извольте, кофе-машину, широкое кресло, свободный график.... интервью с Ю. Малягановой, директором департамента управления персоналом SUP Media, А. Найко, специалистом по подбору персонала компании CUSTIS, А. Шевченко, руководителем отдела по подбору персонала компании Veeam Software в Европе и регионе Emerging Markets. В. Гусева, "Управление персоналом", N 9, май 2012 г.
28. CRM: формирование клиентской лояльности в банках. М. Бар-Бирюкова, "Финансовая газета", N 24, июнь 2011 г.
29. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
30. Внедрение CRM-системы: анализ российской практики. А. Замыслов, "Финансовая газета", N 45, ноябрь 2010 г.
31. Клиентская служба и CRM-система ресторана в состоянии эффективно управлять "воронкой продаж". Е. Петренко, "Управление персоналом", N 20, октябрь 2010 г.
32. Закормленная кадрами Москва... работает под потолками Armstrong. интервью с С. Якуниным, генеральным директором и главой представительства Armstrong World Industries в СНГ. "Управление персоналом", N 16, август 2010 г.
33. Неравная дуэль: ежедневник или CRM?. Е. Астапенко, Н. Рахманкулова, "Бухгалтерия и банки", N 8, август 2010 г.
34. CRM-Системы: контроль работы менеджеров по продажам. С. Гара, "Финансовая газета. Региональный выпуск", N 21, май 2010 г.
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