Результаты поиска

Лучшие результаты

1. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
   

Дополнительные результаты

1. Yadavally Jagannadha Rao, D.V. Giri. Human Resource Management and Industrial Relations in APSRTC: Human Resource and Industrial Relations Practices in Andhra Pradesh State Road Transport Corporation. – М.: , 2012. – 324 с.
   
2. Mary E. Chenoweth, Nancy Y. Moore, Amy G. Cox, Judith D. Mele, Jerry M. Sollinger. Best Practices in Supplier Relationship Management and Their Early Implementation in the Air Force Material Command. – М.: , 2012. – 90 с.
   
3. J.M. Franklin. HR Policies and Practices in Software Companies. – М.: , 2012. – 320 с.
   
4. Brajesh Kumar, Gouranga Patra. Advertising Effectiveness In Indian Context: A study in Low Involvement Product Category. – М.: , 2012. – 268 с.
   
5. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
6. Graeme Wheeler, Frederick Jensen. Sound Practice in Government Debt Management. – М.: , 0. – 0 с.
   
7. Michael Zanko. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies (New Horizons in Management Series). – М.: , 0. – 0 с.
   
8. Roger B. Winston, Don G. Creamer. Improving Staffing Practices in Student Affairs (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
   
9. Eun Young Kim. A Cross-Cultural Reference of Business Practices in a New Korea. – М.: , 0. – 0 с.
   
10. Stephen Page. Best Practices in Policies and Procedures. – М.: , 0. – 0 с.
    
11. Patricia Keehley, Steven Medlin, Sue MacBride, Laura Longmire. Benchmarking for Best Practices in the Public Sector : Achieving Performance Breakthroughs in Federal, State, and Local Agencies (Jossey-Bass Public Administration Series). – М.: , 0. – 0 с.
    
12. Gregory S. Blimling, Elizabeth J. Whitt. Good Practice in Student Affairs : Principles to Foster Student Learning (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
13. Janet Soler, Anna Craft, Hilary Burgess, Open University. Teacher Development: Exploring Our Own Practice (Developing Practice in Primary Education). – М.: , 0. – 0 с.
    
14. Richard G. Milter, John E. Stinson, Wim H. Gijselaers, Fla.) Edineb Conference 1996 Orlando, W. Gijselaers. Educational Innovation in Economics and Business III: Innovative Practices in Business Education (Educational Innovation in Economics and Business, Vol 3). – М.: , 0. – 0 с.
    
15. Charles Cresson Wood. Best Practices In Internet Commerce Security. – М.: , 0. – 0 с.
    
16. Bank Loan Classification and Provisioning Practices in Selected Developed and Emerging Countries (World Bank Working Papers). – М.: , 2003. – 0 с.
    
17. Textiles in Indian Ocean Societies (Indian Ocean Series). – М.: , 2004. – 0 с.
    
18. Just Business Practices in a Diverse & Developing World: Essays On International Business And Global Responsibilities. – М.: , 2006. – 301 с.
    
19. Pablo Gottret, George Schieber, Hugh R. Waters. Good Practices in Health Financing. – М.: , 2008. – 473 с.
    
20. Stephen J. Andriole. Best Practices in Business Technology Management. – М.: , 2008. – 368 с.
    
21. F. Curtis Barry. Best Practices in Multichannel Operations & Fulfillment. – М.: , 2008. – 372 с.
    
22. Gerald Guan Gan Goh. Knowledge Management Practices in Knowledge-intensive Firms. – М.: , 2008. – 160 с.
    
23. Eric C. Schwarz. Advanced Theory and Practice in Sport Marketing. – М.: , 2010. – 480 с.
    
24. Tony Wild. Best Practice in Inventory Management. – М.: , 2010. – 265 с.
    
25. Tim Akrill, George Bennett, Chris Millar. Practice in Physics. – М.: Hodder, 2009. – 272 с.
    
26. Health Promotion Evaluation Practices in the Americas: Values and Research. – М.: , 2008. – 336 с.
    
27. Pathogenesis and Clinical Practice in Gastroenterology (Falk Symposium). – М.: , 2008. – 304 с.
    
28. Ruth Wright, Leoni Sugarman. Occupational Therapy and Life Course Development: A work book for Professional Practice in Health and Social Care. – М.: , 2008. – 224 с.
    
29. Ethical Practice in Psychology. – М.: , 2010. – 232 с.
    
30. Lee Bash. Best Practices in Adult Learning. – М.: , 2010. – 214 с.
    
31. George Elvin. Integrated Practice in Architecture. – М.: , 2007. – 272 с.
    
32. Richard Broom Hodgson. Emery Grinding Machinery: A Text Book of Workshop Practice in General Tool Grinding, and the Design, Construction, and Application of the Machin. – М.: , 2010. – 196 с.
    
33. Nicholas P Cheremisinoff. Handbook of Pollution Prevention and Cleaner Production - Best Practices in The Petroleum Industry. – М.: , 2010. – 272 с.
    
34. Craig Langston. Sustainable Practices in the Built Environment. – М.: , 2010. – 304 с.
    
35. Mary Pepping. Successful Private Practice in Neuropsychology. – М.: , 2010. – 250 с.
    
36. Neil Rankin. irs Best Practice in HR Handbook. – М.: , 2010. – 0 с.
    
37. Kerry H Whiteside. Precautionary Politics – Principle and Practice in Confronting Environmental Risk. – М.: , 2006. – 208 с.
    
38. C Moore. A Sourcebook in Indian Philosophy (Paper). – М.: , 1992. – 720 с.
    
39. FL BAILEY. Bailey: Some ?sex Beliefs? & Practices In A Navaho Community With Comp Mat (pr Only). – М.: , 1990. – 108 с.
    
40. L Dreyfus. Bach?s Continuo Group – Players & Practices in his Vocal Works. – М.: , 1990. – 280 с.
    
41. Louis Carter. Best Practices in Organizational Development and Change. – М.: , 2009. – 576 с.
    
42. Gregory S. Blimling. Good Practice in Student Affairs. – М.: , 1999. – 256 с.
    
43. Linkage Inc. Linkage Inc?s Best Practices in Leadership Development Handbook. – М.: , 2009. – 480 с.
    
44. Toba Schwaber Kerson. Boundary Spanning – An Ecological Reinterpretation of Social Work Practice in Health & Mental Health Systems. – М.: , 2002. – 478 с.
    
45. Julia Bryan–wilson. Art Workers – Radical Practice in the Vietnam War Era. – М.: , 2009. – 256 с.
    
46. Christopher Silagy. Evidence–Based Practice in Primary Care. – М.: , 2001. – 216 с.
    
47. H Zimmer. Myths & Symbols in Indian Art & Civilization (Paper only). – М.: , 1992. – 282 с.
    
48. Marshall Goldsmith. Best Practices in Talent Management. – М.: , 2010. – 336 с.
    
49. Robert Gauldin. Harmonic Practice in Tonal Music 2e Instructor?s Manual. – М.: , 2004. – 0 с.
    
50. Advanced Practice in Critical Care. – М.: , 2010. – 280 с.
    
51. Negotiating Ethical Practice in Adult Education. – М.: , 2009. – 96 с.
    
52. Andrew R. Thompson. Guide to Ethical Practice in Psychotherapy. – М.: , 1990. – 272 с.
    
53. Douglas S. Stephenson. Arbitration Practice in Construction Contracts. – М.: , 1973. – 0 с.
    
54. Mark Mcnally. Proving the Way, Conflict and Practice in the History of Japanese Nativism. – М.: , 2005. – 425 с.
    
55. Veit Erlmann. Nightsong – Performance, Power, & Practice in South Africa (Paper). – М.: , 1996. – 472 с.
    
56. Steven A Alper. Mindfulness Meditation – A Clinician?s Guide to Integrating Mindfulness Practice in Psychotherapy. – М.: , 2011. – 320 с.
    
57. Roger B. Winston Jr. Improving Staffing Practices in Student Affairs. – М.: , 1997. – 392 с.
    
58. Gale Goldberg Wood. The Structural Approach to Direct Practice in Social Work – A Social Constructionist Perspective 3e. – М.: , 2006. – 400 с.
    
59. Statistical Practice in Business and Industry. – М.: , 1971. – 0 с.
    
60. Andree Le May. Communities of Practice in Health and Social Care. – М.: , 2008. – 144 с.
    
61. RR SKEMP. Skemp: ?intelligence? Learning & Action – A Founda Tionfor Theory & Practice In Educ (pr Only). – М.: , 1979. – 324 с.
    
62. Shlomo Biderman. Crossing Horizons – World, Self and Language in Indian and Western Thought. – М.: , 2008. – 368 с.
    
63. Vidya Dehejia. The Body Adorned – Dissolving Boundaries between the Sacred and Profane in Indian Art. – М.: , 2009. – 219 с.
    
64. Rob Frieden. Winning the Silicon Sweepstakes – Can the United States Compete in Global Telecommunications?. – М.: , 1981. – 444 с.
    
65. The Handbook of Training and Practice in Infant and Preschool Mental Health. – М.: , 2005. – 528 с.
    
66. Soren Kierkegaard. Kierkegaards Writings V20 – Practice in Christianity. – М.: , 1992. – 452 с.
    
67. David A. J. Axson. Best Practices in Planning and Management Reporting. – М.: , 2003. – 304 с.
    
68. Richard J. Schonberger. Best Practices in Lean Six Sigma Process Improvement. – М.: , 2007. – 304 с.
    
69. Effective Group Practice in Midwifery. – М.: , 1994. – 224 с.
    
70. Kerry H Whiteside. Precautionary Politics – Principle and Practice in Confronting Environmental Risk. – М.: , 2006. – 208 с.
    
71. Current Practice in Forensic Medicine. – М.: , 2011. – 348 с.
    
72. Robert Gauldin. Harmonic Practice in Tonal Music – Workbook. – М.: , 1997. – 320 с.
    
73. Robert Gauldin. Harmonic Practice in Tonal Music. – М.: , 1997. – 704 с.
    
74. Robert E. Buswell. phe Zen Monastic Experience – Buddhist Practice in Contemporary Korea (Paper). – М.: , 1994. – 280 с.
    
75. Martin. Current Best Practice in Interventional Cardiology. – М.: , 1993. – 176 с.
    
76. NAP. National Academy Press: Engineering Education & Practice In The U.s.– Cont Educ Of Eng (pr Only). – М.: , 1987. – 102 с.
    
77. Best Practices in Organization Development and Change. – М.: , 2009. – 640 с.
    
78. Robert Gauldin. Harmonic Practice in Tonal Music Wkbk Answer Key. – М.: , 2000. – 0 с.
    
79. Reiko Ohnuma. Head, Eyes, Flesh and Blood – Giving Away the Body in Indian Buddhist Literature. – М.: , 2007. – 384 с.
    
80. Advanced Practice in Nursing and the Allied Health Professions. – М.: , 2009. – 280 с.
    
81. R Maule. Beyond Auteurism – New Directions in Authorial Film Practices in France, Italy and Spain since the 1980s. – М.: , 2011. – 224 с.
    
82. Andrew Nicholson. Unifying Hinduism – Philosophy and Identity in Indian Intellectual History. – М.: , 2010. – 304 с.
    
83. Edwards. Medical Practice in the Current Health Care Enviro nment. – М.: , 1995. – 0 с.
    
84. Edwards. Medical Practice in the Current Health Care Environment. – М.: , 1994. – 280 с.
    
85. Barbara Goff. Citizen Bacchae – Women?s Ritual Practice in Ancient Greece. – М.: , 2004. – 392 с.
    
86. Christopher Crenner. Private Practice – In the Early Twentieth–Century Medical Office of Dr Richard Cabot. – М.: , 2005. – 320 с.
    
87. AD FLETCHER. Fletcher ?problems? And Practices In Advertising Research–readings And Workbook. – М.: , 1984. – 216 с.
    
88. Reflective Practice in Nursing. – М.: , 2008. – 256 с.
    
89. Anne M Blackburn. Buddhist Learning & Textual Practice in Eighteenth–Century Lankan Monastic Culture. – М.: , 2001. – 256 с.
    
90. Christina Snyder. Slavery in Indian Country – The Changing Face of Captivity in Early America. – М.: , 2010. – 328 с.
    
91. Robert Gauldin. Harmonic Practice in Tonal Music 2e +CD Package. – М.: , 2004. – 0 с.
    
92. Jane Caplan. Documenting Individual Identity – The Development of State Practices in the Modern World. – М.: , 2002. – 426 с.
    
93. Theory And Practice In Human Services. – М.: , 2011. – 0 с.
    
94. Ethical Practice In Social Work. – М.: , 2011. – 240 с.
    
95. Developing Reflective Practice In The Early Years. – М.: , 2011. – 224 с.
    
96. Reconceptualising Evaluative Practices In He. – М.: , 2011. – 256 с.
    
97. Reconceptualising Evaluative Practices In He. – М.: , 2011. – 256 с.
    
98. Good Practice In Science Teaching. – М.: , 2011. – 256 с.
    
99. Renu Jatana and Arti Brijwani. Human Resource Management Practices In Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
100. Shaik Khaja Peer. Practices in the Design of Human-Computer Interaction. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
     
101. Suleiman Garba,M.B. Mu'azu and D.D. Dajab. Modeling QoS in a Telecommunications Network Using Neuro-Fuzzy Logic. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
102. Martin Libra and Vladislav Poulek. Theory and Practice in Photovoltaics. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
     
103. Ayman Ahmed Ezzat Othman and UKZN Research Team (1). Towards Improving Health and Safety Practices in Construction. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
     
104. Kalliopi (Popi) Sotiriadou. Sport Development Processes and Practices in Australia. – М.: LAP Lambert Academic Publishing, 2010. – 300 с.
     
105. Syed Rukhsana and Pirzada Mohd. Amin. Purdah Practice in Kashmir. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
106. Vinod Sartape. Caste in Indian Diaspora: A Sociological Analysis. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
     
107. Richa Mishra Dwivedi. Tradition of Confessional Poetry in Indian Writings. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
108. Olesya Kravchuk. Change in Journalistic Practices in the Age of Networked Technologies. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
109. Dare Ariyo. Social Media in Modern Public Relations Practice in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
110. Uma Bhushan. Public Relations Practice in India - An Excellence Study. – М.: LAP Lambert Academic Publishing, 2012. – 240 с.
     
111. Ayatullah Humaeni. The Local Tradition of Magical Practices in Banten Society. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
112. Seid Mohammed. Pivotal Development Practice in Awra-Amba Community (AAC). – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
     
113. Jessica Lejowa. Auto-ethnography as Performance Practice in an African Context. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
114. Mercy Adeogun. Indigenous Fish Processing Practices In Nigeria. – М.: LAP Lambert Academic Publishing, 2013. – 280 с.
     
115. B. M. Chitra and K. N. Ramanna. Study on Adoption of Practices in Farming Systems of Mandya District. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
116. Rajiv Kumar Chaturvedi. Climate Change Mitigation and Adaptation in Indian Forests. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
117. Samuel Mwanzia Mbuku. Characterisation of small ruminants breeding practices in Kenya. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
118. Rediet Hussien and Mulugeta Neka. Soil conservation practices in Bahir Dar Zuria Wereda, Ethiopia. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
119. Akhilesh Kumar,D. D. Tewari and S. K. Tewari. Ethnobotanial Healthcare Management Practices in Uttar Pradesh. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
120. Kirpa Ram and Renu Munjal. Photosynthetic Rate Studies in Indian Mustard. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
121. Abel Ayansola. Apicultural Practices in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
122. Hezekiah Muraya. Beliefs and Practices in Ugo (Divination) from a Christian Perspective. – М.: LAP Lambert Academic Publishing, 2014. – 416 с.
     
123. ARUDHRA KRISHNASWAMY. Lesbian ''Desis'' in Indian Cinema. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
124. Poonam Mahajan. Corporate Disclosure Practices in India. – М.: LAP Lambert Academic Publishing, 2012. – 296 с.
     
125. Nargis Qazi,Farah Munawar and Saqib Munawwar. Role of HR Practices in Employee Retention. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
126. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
     
127. Azimuddin Khan. Business Intelligence in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
128. Debajani Sahoo. CRM Practices in Indian Star Hotels. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
129. Kusumba Ramgopal. Policies and Practices of Cost Accounting in Indian Coal Industry. – М.: LAP Lambert Academic Publishing, 2011. – 276 с.
     
130. Gaurav Joshi. CRM: Emerging Practices in Agrochemical Industry. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
131. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
     
132. Moloy Ghoshal. Current Quality-Management Practices in Indian Small Scale Industries. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
     
133. Smitu Malhotra. FIRM LEVEL COMPETITIVE PRACTICES IN INDIAN INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
     
134. Hanuman Prasad. Quality Management Practices in Financial Institutions of Rajasthan. – М.: LAP Lambert Academic Publishing, 2014. – 200 с.
     
135. Munagala Ramana Kumar. Human resource practices in Indian railways. – М.: LAP Lambert Academic Publishing, 2013. – 272 с.
     
136. Atri Sengupta. EI and Alexithymia: Implications in Indian Organisations. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
     
137. Kamrunnisha Nobi and Manjit Singh. Islamic Finance and Banking in Indian context. – М.: LAP Lambert Academic Publishing, 2014. – 224 с.
     
138. Manjit Singh Saggi. Corporate Disclosure Practices In India. – М.: LAP Lambert Academic Publishing, 2015. – 336 с.
     
139. Rangarirai Mbizi. CRM practices in corporate banking. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
140. Jyoti Soi and Gursharan Singh Kainth. Disclosure Practices in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 236 с.
     

Лучшие результаты

Дополнительные результаты

1. Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007.
2. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007.
5. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007.
6. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007.
7. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007.
8. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006.
9. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006.
10. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006.
11. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006.
12. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006.
13. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006.
14. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006.
15. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
16. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006.
17. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006.
18. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006.
19. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005.
20. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005.
21. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005.
22. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005.
23. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005.
24. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005.
25. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005.
26. CRM и информационная безопасность. А. Школьников, "Банковское дело в Москве", № 5, май 2005.
27. CRM: формирование клиентской лояльности в банках. М. Бар-Бирюкова, "Финансовая газета", N 24, июнь 2011 г.
28. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
29. Внедрение CRM-системы: анализ российской практики. А. Замыслов, "Финансовая газета", N 45, ноябрь 2010 г.
30. Клиентская служба и CRM-система ресторана в состоянии эффективно управлять "воронкой продаж". Е. Петренко, "Управление персоналом", N 20, октябрь 2010 г.
31. Неравная дуэль: ежедневник или CRM?. Е. Астапенко, Н. Рахманкулова, "Бухгалтерия и банки", N 8, август 2010 г.
32. CRM-Системы: контроль работы менеджеров по продажам. С. Гара, "Финансовая газета. Региональный выпуск", N 21, май 2010 г.
33. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
34. Best Practice в выборе "образа" компании. "Расчет", № 8, август 2009.
35. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
36. Проблемы внедрения и использования CRM-технологии в страховых компаниях. Г.Б. Ермолаев, "Организация продаж страховых продуктов", № 4, июль-август 2009.
37. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
38. CRM - инструмент управления взаимоотношениями государства с гражданами. А. Драчук, "Финансовая газета. Региональный выпуск", № 37, сентябрь 2008.
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42. Опираясь на эффективные CRM-системы. И.Е. Смирнов, "Банковский ритейл", № 1, I квартал 2008.