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Результаты поиска Лучшие результаты David Novak. Taking People With You. – М.: Penguin, Portfolio, 2012. – 256 с. John P. Schuster. Answering Your Call: A Guide for Living Your Deepest Purpose. – М.: , 2012. – 244 с. African Conflicts and Informal Power: Big Men and Networks (Africa Now). – М.: , 2012. – 288 с. Jim Newell. Using Online Marketing Tools...To Market Your Offline Business: 4 Essential Tools To Help You Find New Customers and Retain Your Existing One's Longer. – М.: , 2012. – 100 с. Robin Gregory, Lee Failing, Michael Harstone, Graham Long, Tim McDaniels, Dan Ohlson. Structured Decision Making: A Practical Guide to Environmental Management Choices. – М.: , 2012. – 312 с. R. Maria Kimme. Calling the Customer: Factors that determine a successful outsourcing relationship. – М.: , 2012. – 228 с. Maranda Gibson, David Byrd, George Page. Lessons from the Bored Room: How to avoid meeting monotony, be a better speaker, and make your communication sing. – М.: , 2012. – 134 с. 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Developing and Managing a Litigation Services Practice. – М.: , 0. – 0 с. David S. Evans. Microsoft, Antitrust and the New Economy. – М.: , 0. – 0 с. Peter Groenewegen. Classics and Moderns in Economics Volume I: Essays on 19th and 20th Century Economic Thought (Routledge Studies in the History of Economics). – М.: , 0. – 0 с. Eliezer Geisler. Managing the Aftermath of Radical Corporate Change : Reengineering, Restructuring, and Reinvention. – М.: , 0. – 0 с. Joanna Macrae. Aiding Recovery?: The Crisis of Aid in Chronic Political Emergencies. – М.: , 0. – 0 с. Michael Hopkins. The Planetary Bargain: Corporate Social Responsibility Comes of Age. – М.: Macmillan Press, St. Martin's Press, 1999. – 230 с. Saskia Tjepkema, Jim Stewart, Sally Sambrook, Martin Mulder, Hilde Ter Horst, Jaap Scheerens, Saksia Tjepkema. HRD and Learning Organisations in Europe (Routledge Studies in Human Resource Development). – М.: , 0. – 0 с. Michael J. Marquardt, Lisa Horvath. 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The Politics of the New International Financial Architecture : Reimposing Neoliberal Domination in the Global South. – М.: , 2005. – 0 с. Donald, Ph.D. Baack. The Concise Encyclopedia of Advertising. – М.: , 2005. – 0 с. James Surowiecki. The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Busines. – М.: DoubleDay, 2004. – 320 с. Seth Godin. Small Is the New Big: and 193 Other Riffs, Rants, and Remarkable Business Ideas. – М.: Portfolio Hardcover, 2006. – 352 с. Linda Gordon Howard. The Sexual Harassment Handbook. – М.: , 2007. – 223 с. David Valinsky, Melanie Boyd. Raising Money Through Bequests: How Your Organization Can Profit from the Biggest Intergenerational Transfer of Wealth in History. – М.: , 2007. – 101 с. Carmen Wong Ulrich. Generation Debt: Take Control of Your Money--A How-to Guide. – М.: , 2006. – 272 с. Jeff D. Opdyke. The Wall Street Journal: Complete Personal Finance Guidebook. – М.: Three Rivers Press, 2006. – 258 с. 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МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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Ольга Марина, я защитилась после консультаций с вами. На четверку. Знаете, там были такие "защитники", что даже мне было стыдно за них.... Спасибо Вам за ответственность, за оперативность и честность.
