Результаты поиска

Лучшие результаты

1. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
   

Дополнительные результаты

1. Committee on Geographic Adjustment Factors in Medicare Payment, Board on Health Care Services, Insti. Geographic Adjustment in Medicare Payment: Phase I: Improving Accuracy, Second Edition. – М.: , 2012. – 206 с.
   
2. David L. Bodde, Caron H. St. John. Chance and Intent: Managing the Risks of Innovation and Entrepreneurship. – М.: , 2012. – 168 с.
   
3. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
   
4. The Staff of Research & Education Association. Accounting Super Review. – М.: , 0. – 0 с.
   
5. Cyndi Crother, The Crew of World-Famous Pike Place Fish. Catch! A Fishmonger's Guide to Greatness. – М.: , 0. – 0 с.
   
6. Twentieth Century Fund/Century Foundation, Century Foundation Task Force on the Future of Unions. What's Next for Organized Labor?: Report of the Century Foundation Task Force on the Future of Unions. – М.: , 0. – 0 с.
   
7. K. Alec Chrystal, Rupert Pennant-Rea, British Association for the Advancement of Science Section F. Public Choice Analysis of Economic Policy (British Association for the Advancement of Science Books). – М.: , 0. – 0 с.
   
8. M. Fogiel, Staff of Rea, Research and Education Association, Research, The Staff of Education Association. Microeconomics Super Review. – М.: , 0. – 0 с.
   
9. Frank Ackerman, David Kiron, Neva R. Goodwin, Jonathan M. Harris, Kevin P. Gallagher, Program for the Study of Sustainable Change and Development. Human Well-Being and Economic Goals (Frontier Issues in Economic Thought, Vol 3). – М.: , 0. – 0 с.
   
10. Ian R. Bowler, C. R. Bryant, C. Cocklin, Chris Cocklin, International Geographical Union Commission on the Sustainability of R. The Sustainability of Rural Systems - Geographical Interpretations. – М.: , 0. – 0 с.
    
11. Deni Elliott, Judy E. Stern, Institute for the Study of Applied and Professional Ethics. Research Ethics: A Reader. – М.: , 0. – 0 с.
    
12. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
    
13. Walter D. Broadnax. Diversity and Affirmative Action in Public Service (Aspa Classics). – М.: , 0. – 0 с.
    
14. The Editors of VGM Career Books. McGraw-Hill's Big Red Book of Resumes. – М.: , 0. – 0 с.
    
15. Editors of VGM, The Editors of VGM Career Horizons. Resumes for Engineering Careers. – М.: , 0. – 0 с.
    
16. Vgm Career Horizons, The Editors of VGM Career Horizons. Resumes for Social Service Careers (VGM Professional Resumes Series). – М.: , 0. – 0 с.
    
17. The Editors of Career Press, Career Press Inc. Resumes! Resumes! Resumes!: Top Career Experts Show You the Job-Landing Resumes That Sold Them. – М.: , 0. – 0 с.
    
18. John Anselmi, the Staff of the Yale Daily News. YALE DAILY NEWS GUIDE TO INTERNSHIPS 2000. – М.: , 0. – 0 с.
    
19. The Staff of Rea. REA's Authoritative Guide to the Top 100 Careers to Year 2005 (Handbooks & Guides). – М.: , 0. – 0 с.
    
20. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с.
    
21. Susan A. Resetar, Frank A. Camm, Jeffrey A. Drezner, Rand Corporation, United States Dept. of Defense Office of the Secretary of Defense, National Defense Research Institute. Environmental Management in Design: Designs from Volvo and Hewlett-Packard for the Department of Defense. – М.: , 0. – 0 с.
    
22. Robert W. James, Charles J. Woelfel, The Staff of Research, Education Association. Developing New Products & Services and Operating Profitably Essentials. – М.: , 0. – 0 с.
    
23. Jon Housman, MBA Jungle, The editors of MBA Jungle. The MBA Jungle B-School Survival Guide. – М.: , 0. – 0 с.
    
24. The Editors of Professional Publications. How to Become a Professional Engineer. – М.: , 0. – 0 с.
    
25. Derek Loosvelt, the Staff of Vault. Vault Guide to the Top 50 Banking Employers (Vault Career Library). – М.: , 0. – 0 с.
    
26. C. R. Neu, Charles Wolf, United States Dept. of Defense Office of the Secretary of Defense, Rand, National Defense Research Institute. The Economic Dimensions of National Security. – М.: , 0. – 0 с.
    
27. Dag Harald Claes, Dag Harald Claes ARENA: Advanced Research on the Europeanisation of the Nation-State. The Politics of Oil-Producer Cooperation. – М.: , 0. – 0 с.
    
28. Paul S. Turner, Diane B. Wunnicke. Managing the Risks of Payments Systems. – М.: , 0. – 0 с.
    
29. Joshua Rosenkranz, Century Foundation Working Group on Campaign Finance Litigation, E. Joshua Rosenkranz, the Report of the Twentieth Century Fund. Buckley Stops Here : Loosening the Judicial Stranglehold on Campaign Finance. – М.: , 0. – 0 с.
    
30. International Conference on the Conduct of Monetary Policy, Jin-Lung Lin, Jia-Dong Shea, Chung-Shu Wu, Gerald P., Jr. Dwyer, Gerald P. Dwyer. Monetary Policy and Taiwan's Economy (Academia Studies in Asian Economies Series). – М.: , 0. – 0 с.
    
31. Jens O. Riis, Riitta Smeds, Rik Van Landeghem, Ifip Tc5, Wg 5.7 Special Interest Group on Integrated Production Manage, European Group of University Teachers for Industrial Management. Games in Operations Management. – М.: , 0. – 0 с.
    
32. Albert A. Robbert, National Defense Research Institute, United States Dept. of Defense Office of the Secretary of Defense. Differentiation in Military Human Resource Management. – М.: , 0. – 0 с.
    
33. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
34. The Staff of Research & Education Association. Spanish Super Review. – М.: , 0. – 0 с.
    
35. The Staff of Research & Education Association. Linear Algebra Super Review. – М.: , 0. – 0 с.
    
36. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с.
    
37. Morris L. Bian. The Making of the State Enterprise System in Modern China : The Dynamics of Institutional Change. – М.: , 2005. – 0 с.
    
38. Society for the Protection of the Rights of the Child. The State of Pakistan's Children 2002. – М.: , 2004. – 0 с.
    
39. State of the Art of Research in International Marketing Conference. Handbook of Research in International Marketing. – М.: , 2003. – 0 с.
    
40. Jai B P Sinha. Multinationals in India: Managing the Interface of Cultures. – М.: , 2004. – 296 с.
    
41. From the editors of Kiplingers Personal Finance Magazine. Know Your Legal Rights: Protect Yourself from Common Legal Problems That Can Really Cost You (Kiplinger's Personal Finance). – М.: , 2005. – 336 с.
    
42. From the editors of Kiplingers Personal Finance Magazine. Retire Worry-Free: Money-Smart Ways to Build the Nest Egg You'll Need (Retire Worry Free). – М.: , 2005. – 288 с.
    
43. From the editors of Kiplingers Personal Finance Magazine. Financing College: How Much You'll Really Have to Pay and How to Get the Money (Financing College). – М.: , 2005. – 336 с.
    
44. The Editors of Homeowner. The House Plans Bible. – М.: , 2006. – 560 с.
    
45. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
    
46. The Students of Three New York International High Schools. Forty-Cent Tip: Stories of New York Immigrant Workers. – М.: , 2006. – 72 с.
    
47. Jamie Boex, Jorge Martinez. Local Government Financial Reform in Developing Countries: The Case of Tanzania. – М.: , 2006. – 256 с.
    
48. Mauro F. Guillen. The Taylorized Beauty of the Mechanical: Scientific Management and the Rise of Modernist Architecture (Princeton Studies in Cultural Sociology). – М.: , 2006. – 226 с.
    
49. IMF's Bureau of Language Services. IMF Glossary: English-French-Spanish. – М.: , 2007. – 498 с.
    
50. House of Commons - Select Committee on the Modernisation of the House of Commons. Regional Accountability (Hc 282, Third Report of Session 2007-08 - Report, Together With Formal Minutes, Oral and Written Evidence). – М.: , 2008. – 161 с.
    
51. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
    
52. Sharan Jagpal, with the assistance of Shireen Jagpal. Fusion for Profit: How Marketing and Finance Can Work Together to Create Value. – М.: , 2008. – 664 с.
    
53. The Handbook of Human Services Management. – М.: , 2008. – 544 с.
    
54. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
55. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
56. Karen Raugust, The Editors of The Licensing Letter. The Licensing Business Handbook Seventh Edition. – М.: , 2008. – 282 с.
    
57. Nazmi ZEQIRI. THE IMPACT OF FDI IN TRANSITION ECONOMIES: THE EXPERIENCE OF HUNGARY AND ALBANIA, AND LESSONS FOR KOSOVA. – М.: , 2010. – 92 с.
    
58. THE INSTITUTE OF MANAGEME. Mentor Guide. – М.: , 2010. – 96 с.
    
59. The Editors of McGraw-Hill. Resumes for Business Management Careers. – М.: McGraw-Hill, 2006. – 144 с.
    
60. The Editors of Geekpreneur. Internet Marketing Hype: 40 Online Money Making Myths that Kill Success (and How to Beat Them). – М.: , 2011. – 370 с.
    
61. The University of Cincinnati Residents, David R. Fischer, Wolfgang Stehr. The Mont Reid Surgical Handbook: Mobile Medicine Series (Mobile Medicine). – М.: , 2008. – 976 с.
    
62. Committee on the Significance of International Transport of Air Pollutants, National Research Counci. Global Sources of Local Pollution: An Assessment of Long-Range Transport of Key Air Pollutants to and from the United States. – М.: , 2010. – 225 с.
    
63. Committee on Forefronts of Science at the Interface of Physical and Life Sciences, National Research. Research at the Intersection of the Physical and Life Sciences. – М.: , 2010. – 102 с.
    
64. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с.
    
65. Tami Green. Self Help for Managing the Symptoms of Borderline Personality Disorder. – М.: Tami Green, 2008. – 34 с.
    
66. Edward Bittar. Caveolae and Lipid Rafts : Roles in Signal Transduction & the Pathogenesis of Human Disease,36. – М.: , 2010. – 264 с.
    
67. Abdullah Hassan Masry. Prehistory in Northeastern Arabia – The Problem of Interregional Interaction. – М.: , 1997. – 264 с.
    
68. Bas Edixhoven. Computational Aspects of Modular Forms and Galois Representations – How One Can Compute in Polynomial Time the Value of Ramanujan?s Tau at a. – М.: , 2011. – 440 с.
    
69. Bas Edixhoven. Computational Aspects of Modular Forms and Galois Representations – How One Can Compute in Polynomial Time the Value of Ramanujan?s Tau at a. – М.: , 2011. – 440 с.
    
70. JA Carey. Judicial Reform in France before the Revolution of 1789. – М.: , 1982. – 176 с.
    
71. Kevin Lynch. Managing the Sense of a Region. – М.: , 1976. – 234 с.
    
72. Rachel Dewoskin. Foreign Babes in Beijing – Behind the Scenes of a New China. – М.: , 2005. – 304 с.
    
73. John Frampton. Studies in Tectonic Culture – The Poetics of Construction in Nineteenth & Twentieth Century Architecture. – М.: , 2001. – 446 с.
    
74. P Gardenfors. Knowledge in Flux – Modeling the Dynamics of Epistemic States (Paper). – М.: , 1990. – 276 с.
    
75. Michael Lerner. Choices in Healing – Integrating the Best of Conventional & Complementary Approaches to Cancer (Paper). – М.: , 1996. – 684 с.
    
76. Jean Starobinski. Blessings in Disguise – Or the Mortality of Evil (Cobe). – М.: , 1993. – 244 с.
    
77. Ann Campbell Keller. Science in Environmental Policy – The Politics of Objective Advice. – М.: , 2009. – 304 с.
    
78. Dalia Marin. Contracts in Trade & Transition – The Resurgence of Barter. – М.: , 2002. – 222 с.
    
79. James McDonald. Managing the Development of Software–Intensive Systems. – М.: , 2010. – 240 с.
    
80. Michael Lerner. Choices in Healing – Integrating the Best of Conventional & Complementary Approaches to Cancer. – М.: , 1994. – 694 с.
    
81. The Editors of Black Issues in Higher Education. The Unfinished Agenda of Brown v. Board of Education. – М.: , 2004. – 256 с.
    
82. Ross A Slotten. The Heretic in Darwins? Court – The Life of Alfred Russel Wallace. – М.: , 2006. – 648 с.
    
83. Forrest G. Robinson. In Bad Faith – The Dynamics of Deception in Mark Twain?s America (Paper). – М.: , 1992. – 268 с.
    
84. Fg Robinson. In Bad Faith – The Dynamics of Deception in Mark Twain?s America. – М.: , 1986. – 272 с.
    
85. P Gardenfors. Gardenfors: ?knowledge? In Flux – Modeling The Dynamics Of Epistemic States (cloth). – М.: , 1988. – 0 с.
    
86. JAMA (The Journal of the American Medical Association). A Piece of My Mind. – М.: , 2005. – 288 с.
    
87. Edward E Telles. Race in Another America – The Significance of Skin Colour in Brazil. – М.: , 2006. – 336 с.
    
88. Claudia Rapp. Holy Bishops in Late Antiquity – The Nature of Christian Leadership in an Age of Transition. – М.: , 2005. – 394 с.
    
89. Adrianna J. Kezar. Rethinking the "L" Word in Higher Education: The Revolution of Research on Leadership. – М.: , 2006. – 240 с.
    
90. Morris L Bian. The Making of the State Enterprise System in Modern China – The Dynamics of Institutional Change. – М.: , 2005. – 352 с.
    
91. K Lynch. Lynch: ?managing? The Sense Of A Region (cloth). – М.: , 1976. – 0 с.
    
92. The Society of Design Administration. Handbook of Design Office Administration. – М.: , 1998. – 320 с.
    
93. Barbara B Woodhouse. Hidden in Plain Sight – The Tragedy of Children?s Rights from Ben Franklin to Lionel Tate. – М.: , 2008. – 376 с.
    
94. Kenneth Frampton. Studies in Tectonic Culture – The Poetics of Construction in Nineteenth & Twentieth Century Architecture. – М.: , 1995. – 446 с.
    
95. David S Landes. Revolution in Time – Clocks & the Making of the Modern World Rev Enl (COBE). – М.: , 2000. – 528 с.
    
96. Shaughnessy. Managing the Risk of Construction Projects (Paper only). – М.: , 2000. – 200 с.
    
97. Howard Coffin. The Battered Stars – One State?s Civil War Ordeal During Grant?s Overland Campaign – From the Home Front in Vermont to the Battlefields of Virginia. – М.: , 2002. – 448 с.
    
98. The Run of the. The Run of the House. – М.: , 1993. – 0 с.
    
99. Edward D Hess. Smart Growth – Building an Enduring Business by Managing the Risks of Growth. – М.: , 2010. – 224 с.
    
100. Martha Bayles. Hole in Our Sole – The Loss of Beauty & Meaning in American Popular Music. – М.: , 1996. – 462 с.
     
101. Ta Stanley. Osugi Sakae – Anarchist in Taisho Japan –the Creativity of the Ego. – М.: , 1982. – 300 с.
     
102. Hue–tam Ho Tai. Passion, Betrayal and Revolution in Colonial Saigon – The Memoirs of Bao Luong. – М.: , 2010. – 224 с.
     
103. Margaret McCord. The Calling of Katie Makanya. – М.: , 1997. – 252 с.
     
104. Hue–tam Ho Tai. Passion, Betrayal and Revolution in Colonial Saigon – The Memoirs of Bao Luong. – М.: , 2010. – 224 с.
     
105. G STRAUSS. Strauss: Manifestations Of Discontent In Germany On The Eve Of The Reformation (cloth). – М.: , 1971. – 276 с.
     
106. G STRAUSS. Strauss: Manifestations Of Discontent In Germany On The Eve Of The Reformation (paper). – М.: , 1971. – 276 с.
     
107. Er Weinerman. Social Medicine in Eastern Europe – The Organization of Health Services. – М.: , 1974. – 218 с.
     
108. The Editors of Black Iissues in Higher Education (BIHE). The Unfinished Agenda of the Selma–Montgomery Voting Rights March. – М.: , 2005. – 240 с.
     
109. Aa Goren. Dissenter in Zion – From the Writings of Judahl Magnes. – М.: , 1990. – 576 с.
     
110. Thomas H Murray. Trust and Integrity in Biomedical Research – The Case of Financial Conflicts of Interest. – М.: , 2010. – 288 с.
     
111. Tami Davis Biddle. The Rhetoric and Reality in Air Warfare – the Evolution of British and American Ideas about Strategic Bombing 1914 – 1945. – М.: , 2004. – 416 с.
     
112. JH MARKS. Marks: Advocacy In ?health? Care – The Power Of A Silent Constituency. – М.: , 1986. – 160 с.
     
113. The Editors of PC Magazine. PC Magazine Technology Almanac 2004. – М.: , 2003. – 400 с.
     
114. Saddeka Arebi. Women and Words in Saudi Arabia – The Politics of Literary Discourse. – М.: , 1994. – 372 с.
     
115. Barbara Bennett Woodhouse. Hidden in Plain Sight – The Tragedy of Children?s Rights from Ben Franklin to Lionel Tate. – М.: , 2010. – 384 с.
     
116. Janet Golden. Message in a Bottle – The Making of Fetal Alcohol Syndrome. – М.: , 2006. – 240 с.
     
117. A Seeger. Nature & Society in Central Brazil – The Suyaindians of Mato Grosso. – М.: , 1990. – 294 с.
     
118. Salamon. Partners in Public Service. – М.: , 1995. – 0 с.
     
119. Robert Zimmerman. The Universe In a Mirror – The Saga of the Hubble Space Telescope and the Visionaries Who Built It. – М.: , 2010. – 312 с.
     
120. Suzanne Muchnic. Odd Man In – Norton Simon & the Pursuit of Culture. – М.: , 1998. – 330 с.
     
121. The Centre for Public Law at the University of Cambridge. Constitutional Reform in the United Kingdom. – М.: , 2011. – 144 с.
     
122. Edited by Jack Beatson and Eltjo Schrage, with the collaboration of Mindy Chen-Wishart, Martin Hogg. Cases, Materials and Texts on Unjustified Enrichment. – М.: , 2011. – 640 с.
     
123. Edited by Dagmar Schiek, Lisa Waddington and Mark Bell (with the collaboration of Tufyal Choudhury. Cases, Materials and Text on National, Supranational and International Non-Discrimination Law. – М.: , 2011. – 1118 с.
     
124. The Poets of The Poetic Voice. Poetic Voices Healing Our Children. – М.: , 2011. – 134 с.
     
125. The Faculty of Thunderbird, The American Graduate School of International Management. Thunderbird on Global Business Strategy. – М.: , 2000. – 362 с.
     
126. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2008. – М.: , 2008. – 0 с.
     
127. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2010. – М.: , 2010. – 1992 с.
     
128. ICAA (The Institute of Chartered Accountants in Australia). Auditing and Assurance Handbook 2010. – М.: , 2010. – 0 с.
     
129. Schomburg Center for Research in Black Culture, The New York Public Library. The Black New Yorkers. – М.: , 1999. – 480 с.
     
130. Written, published in conjunction with The Capital Markets Company. Forming the Future of Finance: Mapping Paradigms, Creating Strategies. – М.: , . –  с.
     
131. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
     
132. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
     
133. The Editors of Hamptons Cottages and Gardens. Hamptons Havens : The Best of Hamptons Cottages and Gardens. – М.: Bulfinch, 2005. – 192 с.
     
134. The Editors of Woman's Day. The Bathroom Book : The Ultimate Design Resource for the Home's Essential Space. – М.: , 2005. – 144 с.
     
135. Jack London. The Call of the Wild: Intermediate Level (+ 2 CD). – М.: Macmillan Education, 2011. – 80 с.
     
136. Edgar Allen Poe. The Fall of the House of Usher and Other Stories: Level 3. – М.: Pearson Education Limited, 2008. – 72 с.
     
137. Tsegaye Tilahun Getahun. The State of Decentralized Services. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
     
138. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
139. Mohammad Osman Abdul Qadeer,Konstantinos Tolikas and Searat Ali. Use of Derivatives in Risk Management. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
140. Jack London. The Call of the Wild. – М.: T8RUGRAM, 2018. – 110 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
3. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
4. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
5. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
6. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
7. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
8. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
9. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
10. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
11. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
12. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
13. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
14. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
15. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
16. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
17. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
18. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
19. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
20. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
21. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
22. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
23. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
24. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
25. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
26. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
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