Результаты поиска

Лучшие результаты

1. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
   

Дополнительные результаты

1. Diana LaSalle, Terry A. Britton. Priceless: Turning Ordinary Products into Extraordinary Experiences. – М.: Harvard Business School Press, 2002. – 208 с.
   
2. Pamela York Klainer. How Much Is Enough? Harness the Power of Your Money Story--And Change Your Life. – М.: , 0. – 0 с.
   
3. The Staff of Research & Education Association. Accounting Super Review. – М.: , 0. – 0 с.
   
4. Cyndi Crother, The Crew of World-Famous Pike Place Fish. Catch! A Fishmonger's Guide to Greatness. – М.: , 0. – 0 с.
   
5. Twentieth Century Fund/Century Foundation, Century Foundation Task Force on the Future of Unions. What's Next for Organized Labor?: Report of the Century Foundation Task Force on the Future of Unions. – М.: , 0. – 0 с.
   
6. Katherine Karvelas, Successories. The Magic of Motivation: Quotations to Empower Your Drive on the Road to Success. – М.: , 0. – 0 с.
   
7. Nancy J. Barger, Linda K. Kirby. The Challenge of Change in Organizations: Helping Employees Thrive in the New Frontier. – М.: Intercultural Press, 1995. – 304 с.
   
8. K. Alec Chrystal, Rupert Pennant-Rea, British Association for the Advancement of Science Section F. Public Choice Analysis of Economic Policy (British Association for the Advancement of Science Books). – М.: , 0. – 0 с.
   
9. M. Fogiel, Staff of Rea, Research and Education Association, Research, The Staff of Education Association. Microeconomics Super Review. – М.: , 0. – 0 с.
   
10. Frank Ackerman, David Kiron, Neva R. Goodwin, Jonathan M. Harris, Kevin P. Gallagher, Program for the Study of Sustainable Change and Development. Human Well-Being and Economic Goals (Frontier Issues in Economic Thought, Vol 3). – М.: , 0. – 0 с.
    
11. Ian R. Bowler, C. R. Bryant, C. Cocklin, Chris Cocklin, International Geographical Union Commission on the Sustainability of R. The Sustainability of Rural Systems - Geographical Interpretations. – М.: , 0. – 0 с.
    
12. Richard A. Posner, Francesco Parisi. The Economics of Private Law: The Collected Economic Essays of Richard A. Posner (Economists of the Twentieth Century Series). – М.: , 0. – 0 с.
    
13. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с.
    
14. Deni Elliott, Judy E. Stern, Institute for the Study of Applied and Professional Ethics. Research Ethics: A Reader. – М.: , 0. – 0 с.
    
15. Peg Pickering, Jonathan How to Make the Most of Your Workday Clark. How to Make the Most of Your Workday. – М.: , 0. – 0 с.
    
16. Harry J. Holzer, Michael A. Stoll. Employers and Welfare Recipients: The Effects of Welfare Reform in the Workplace. – М.: , 0. – 0 с.
    
17. The Editors of VGM Career Books. McGraw-Hill's Big Red Book of Resumes. – М.: , 0. – 0 с.
    
18. Editors of VGM, The Editors of VGM Career Horizons. Resumes for Engineering Careers. – М.: , 0. – 0 с.
    
19. Vgm Career Horizons, The Editors of VGM Career Horizons. Resumes for Social Service Careers (VGM Professional Resumes Series). – М.: , 0. – 0 с.
    
20. The Editors of Career Press, Career Press Inc. Resumes! Resumes! Resumes!: Top Career Experts Show You the Job-Landing Resumes That Sold Them. – М.: , 0. – 0 с.
    
21. John Anselmi, the Staff of the Yale Daily News. YALE DAILY NEWS GUIDE TO INTERNSHIPS 2000. – М.: , 0. – 0 с.
    
22. The Staff of Rea. REA's Authoritative Guide to the Top 100 Careers to Year 2005 (Handbooks & Guides). – М.: , 0. – 0 с.
    
23. The Association of Small Business Development Centers, Ann Dugan. Franchising 101. – М.: , 0. – 0 с.
    
24. Susan A. Resetar, Frank A. Camm, Jeffrey A. Drezner, Rand Corporation, United States Dept. of Defense Office of the Secretary of Defense, National Defense Research Institute. Environmental Management in Design: Designs from Volvo and Hewlett-Packard for the Department of Defense. – М.: , 0. – 0 с.
    
25. Mike Davidson. The Transformation of Management. – М.: , 0. – 0 с.
    
26. Robert W. James, Charles J. Woelfel, The Staff of Research, Education Association. Developing New Products & Services and Operating Profitably Essentials. – М.: , 0. – 0 с.
    
27. Jon Housman, MBA Jungle, The editors of MBA Jungle. The MBA Jungle B-School Survival Guide. – М.: , 0. – 0 с.
    
28. The Editors of Professional Publications. How to Become a Professional Engineer. – М.: , 0. – 0 с.
    
29. Derek Loosvelt, the Staff of Vault. Vault Guide to the Top 50 Banking Employers (Vault Career Library). – М.: , 0. – 0 с.
    
30. C. R. Neu, Charles Wolf, United States Dept. of Defense Office of the Secretary of Defense, Rand, National Defense Research Institute. The Economic Dimensions of National Security. – М.: , 0. – 0 с.
    
31. Allen W., Ph.D. Smith. The Looting of Social Security: How the Government Is Draining Americas Retirement Account. – М.: , 0. – 0 с.
    
32. Dag Harald Claes, Dag Harald Claes ARENA: Advanced Research on the Europeanisation of the Nation-State. The Politics of Oil-Producer Cooperation. – М.: , 0. – 0 с.
    
33. Joshua Rosenkranz, Century Foundation Working Group on Campaign Finance Litigation, E. Joshua Rosenkranz, the Report of the Twentieth Century Fund. Buckley Stops Here : Loosening the Judicial Stranglehold on Campaign Finance. – М.: , 0. – 0 с.
    
34. International Conference on the Conduct of Monetary Policy, Jin-Lung Lin, Jia-Dong Shea, Chung-Shu Wu, Gerald P., Jr. Dwyer, Gerald P. Dwyer. Monetary Policy and Taiwan's Economy (Academia Studies in Asian Economies Series). – М.: , 0. – 0 с.
    
35. Albert A. Robbert, National Defense Research Institute, United States Dept. of Defense Office of the Secretary of Defense. Differentiation in Military Human Resource Management. – М.: , 0. – 0 с.
    
36. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
37. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
38. Richard Earle. The Art of Cause Marketing: How to Use Advertising to Change Personal Behavior and Public Policy. – М.: , 0. – 0 с.
    
39. Paul May. The Business of Ecommerce : From Corporate Strategy to Technology (Breakthroughs in Application Development). – М.: , 0. – 0 с.
    
40. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с.
    
41. The Staff of Research & Education Association. Spanish Super Review. – М.: , 0. – 0 с.
    
42. The Staff of Research & Education Association. Linear Algebra Super Review. – М.: , 0. – 0 с.
    
43. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с.
    
44. Society for the Protection of the Rights of the Child. The State of Pakistan's Children 2002. – М.: , 2004. – 0 с.
    
45. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
46. William Duggan. The Art of What Works: How Success Really Happens. – М.: , 2003. – 0 с.
    
47. State of the Art of Research in International Marketing Conference. Handbook of Research in International Marketing. – М.: , 2003. – 0 с.
    
48. Rakesh Seth. Creating Customer Delight: The How and Why of Customer Relationship Management. – М.: , 2005. – 0 с.
    
49. Douglas Atkins. The Culting of Brands : Turn Your Customers into True Believers. – М.: , 2005. – 0 с.
    
50. Judith E. Glaser. The DNA of Leadership: Leverage Your Instincts To: Communicate, Differentiate, Innovate. – М.: Platinum Press Inc., 2006. – 312 с.
    
51. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
    
52. Colin Shaw. The DNA of Customer Experience: How Emotions Drive Value. – М.: Palgrave Macmillan, 2007. – 288 с.
    
53. Michael J. Kosares. The ABCs of Gold Investing: How to Protect and Build Your Wealth with Gold. – М.: Addicus Books, 2005. – 182 с.
    
54. The Selling of 9/11: How a National Tragedy Became a Commodity. – М.: , 2005. – 296 с.
    
55. From the editors of Kiplingers Personal Finance Magazine. Know Your Legal Rights: Protect Yourself from Common Legal Problems That Can Really Cost You (Kiplinger's Personal Finance). – М.: , 2005. – 336 с.
    
56. From the editors of Kiplingers Personal Finance Magazine. Retire Worry-Free: Money-Smart Ways to Build the Nest Egg You'll Need (Retire Worry Free). – М.: , 2005. – 288 с.
    
57. From the editors of Kiplingers Personal Finance Magazine. Financing College: How Much You'll Really Have to Pay and How to Get the Money (Financing College). – М.: , 2005. – 336 с.
    
58. The Editors of Homeowner. The House Plans Bible. – М.: , 2006. – 560 с.
    
59. Alexander Cuthbert. The Form of Cities: Political Economy and Urban Design. – М.: , 2006. – 328 с.
    
60. John L. Nesheim. The Power of Unfair Advantage: How to Create It, Build it, and Use It to Maximum Effect. – М.: , 2005. – 368 с.
    
61. The Students of Three New York International High Schools. Forty-Cent Tip: Stories of New York Immigrant Workers. – М.: , 2006. – 72 с.
    
62. Johan Wallin. Business Orchestration: Strategic Leadership in the Era of Digital Convergence. – М.: , 2006. – 414 с.
    
63. House of Commons - Select Committee on the Modernisation of the House of Commons. Regional Accountability (Hc 282, Third Report of Session 2007-08 - Report, Together With Formal Minutes, Oral and Written Evidence). – М.: , 2008. – 161 с.
    
64. E. Denby, Jr. Brandon, H. Oliver Welch. The History of Financial Planning: How Financial Planners Have Transformed Financial Services. – М.: , 2008. – 448 с.
    
65. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
66. Sharan Jagpal, with the assistance of Shireen Jagpal. Fusion for Profit: How Marketing and Finance Can Work Together to Create Value. – М.: , 2008. – 664 с.
    
67. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
68. Sharda S. Nandram, Karel J. Samsom. The Spirit of Entrepreneurship: Exploring the Essence of Entrepreneurship Through Personal Stories. – М.: , 2008. – 372 с.
    
69. Amy Sauers. Effective Customer Relationship Management: How Emotion Drives Sustainable Success. – М.: , 2008. – 220 с.
    
70. The Editors of Community Association Management Insider. Community Association Management Answer Book. – М.: , 2008. – 171 с.
    
71. The Editors of Apartment Building Management Insider. Apartment Management Compliance and Profitability Guide. – М.: , 2008. – 716 с.
    
72. Karen Raugust, The Editors of The Licensing Letter. The Licensing Business Handbook Seventh Edition. – М.: , 2008. – 282 с.
    
73. Tanya York. How to Make Money Making Movies: The Secrets of Becoming a Profitable Filmmaker. – М.: , 2009. – 240 с.
    
74. Brig. General Dick Abel. The DNA of Leadership. – М.: , 2009. – 116 с.
    
75. Lehman Hailey. The DNA of Internet Marketing: Keeping You Ahead of the Internet Marketing Game. – М.: , 2009. – 116 с.
    
76. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
77. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
78. THE INSTITUTE OF MANAGEME. Mentor Guide. – М.: , 2010. – 96 с.
    
79. The Editors of McGraw-Hill. Resumes for Business Management Careers. – М.: McGraw-Hill, 2006. – 144 с.
    
80. Colin Tipping. Radical Self-Forgiveness: How to Fully Accept Yourself and Embrace the Perfection of Every Experience. – М.: Sounds True, 2010. – 280 с.
    
81. Carael "The Internet CEO" Knight. The Heart of a CEO: How I Went From the Internet Independent to a National Internet Marketing Mogul. – М.: , 2011. – 212 с.
    
82. Mark Pendergrast. Uncommon Grounds: The History of Coffee and How It Transformed Our World. – М.: Basic Books, 2010. – 456 с.
    
83. The Editors of Geekpreneur. Internet Marketing Hype: 40 Online Money Making Myths that Kill Success (and How to Beat Them). – М.: , 2011. – 370 с.
    
84. Wachington Irving. The Legends of Sleepy Hollow and Rip Van Winkle: Elementary Level (+ 2 CD-ROM). – М.: Macmillan Education, 2005. – 72 с.
    
85. David Herman. Narrative Theory and the Cognitive Sciences (Center for the Study of Language and Information - Lecture Notes). – М.: Center for the Study of Language and Inf, 2003. – 336 с.
    
86. David Herman. Narrative Theory and the Cognitive Sciences (Center for the Study of Language and Information - Lecture Notes). – М.: Center for the Study of Language and Inf, 2003. – 336 с.
    
87. Cedric J. Robinson. Forgeries of Memory & Meaning: Blacks & the Regimes of Race in American Theater & Film before World War II. – М.: The University of North Carolina Press, 2007. – 446 с.
    
88. The University of Cincinnati Residents, David R. Fischer, Wolfgang Stehr. The Mont Reid Surgical Handbook: Mobile Medicine Series (Mobile Medicine). – М.: , 2008. – 976 с.
    
89. Robert Sandslett. The Demise of the Neandertals: A Study on Neandertal Extinction. – М.: , 2008. – 108 с.
    
90. Committee on the Significance of International Transport of Air Pollutants, National Research Counci. Global Sources of Local Pollution: An Assessment of Long-Range Transport of Key Air Pollutants to and from the United States. – М.: , 2010. – 225 с.
    
91. Committee on Forefronts of Science at the Interface of Physical and Life Sciences, National Research. Research at the Intersection of the Physical and Life Sciences. – М.: , 2010. – 102 с.
    
92. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с.
    
93. Brian Moore, Lorraine Tyler, William Marslen-Wilson. The Perception of Speech: from sound to meaning. – М.: , 2010. – 350 с.
    
94. John R. Miron. The Geography of Competition: Firms, Prices, and Localization. – М.: , 2010. – 428 с.
    
95. David Asch, Steve Caplin. How to Cheat in Photoshop Elements 8: Discover the Magic of Adobe's Best Kept Secret (+ CD-ROM). – М.: Рид Элсивер, Focal Press, 2010. – 320 с.
    
96. Edward Scribner Ames. The Psychology of Religious Experience. – М.: Книга по Требованию, 2010. – 442 с.
    
97. David Theo Goldberg. The Threat of Race. – М.: , 2008. – 408 с.
    
98. Philip Fisher. Wonder, the Rainbow & the Aesthetics of Rare Experiences. – М.: , 1999. – 196 с.
    
99. Philip Fisher. Wonder, the Rainbow and the Aesthetics of Rare Experiences. – М.: , 2003. – 208 с.
    
100. The Editors of Black Issues in Higher Education. The Unfinished Agenda of Brown v. Board of Education. – М.: , 2004. – 256 с.
     
101. JAMA (The Journal of the American Medical Association). A Piece of My Mind. – М.: , 2005. – 288 с.
     
102. The Society of Design Administration. Handbook of Design Office Administration. – М.: , 1998. – 320 с.
     
103. Richard Price. The Root of Roots – Or, How Afro–American Anthropology Got Its Start. – М.: , 2003. – 110 с.
     
104. Wayne Proudfoot. William James and a Science of Religions – Reexperiencing the Varieties of Religous Experience. – М.: , 2004. – 176 с.
     
105. The Run of the. The Run of the House. – М.: , 1993. – 0 с.
     
106. Steve Waksman. Instruments of Desire – The Electric Guitar & the Shaping of Muscial Experience. – М.: , 2000. – 384 с.
     
107. The Editors of Black Iissues in Higher Education (BIHE). The Unfinished Agenda of the Selma–Montgomery Voting Rights March. – М.: , 2005. – 240 с.
     
108. Jane Waldfogel. The Future of Child Protection – How to Break the Cycle of Abuse & Neglect. – М.: , 2001. – 296 с.
     
109. The Editors of PC Magazine. PC Magazine Technology Almanac 2004. – М.: , 2003. – 400 с.
     
110. Jane Waldfogel. The Future of Child Protection – How to Break the Cycle of Abuse & Neglect. – М.: , 1998. – 292 с.
     
111. Steve Waksman. Instruments of Desire – The Electric Guitar & the Shaping of Musical Experience. – М.: , 2001. – 384 с.
     
112. The Centre for Public Law at the University of Cambridge. Constitutional Reform in the United Kingdom. – М.: , 2011. – 144 с.
     
113. Edited by Jack Beatson and Eltjo Schrage, with the collaboration of Mindy Chen-Wishart, Martin Hogg. Cases, Materials and Texts on Unjustified Enrichment. – М.: , 2011. – 640 с.
     
114. Edited by Dagmar Schiek, Lisa Waddington and Mark Bell (with the collaboration of Tufyal Choudhury. Cases, Materials and Text on National, Supranational and International Non-Discrimination Law. – М.: , 2011. – 1118 с.
     
115. M.K. Gandhi. An Autobiography: The Story of My Experiments with Truth. – М.: , 2011. – 52 с.
     
116. The Poets of The Poetic Voice. Poetic Voices Healing Our Children. – М.: , 2011. – 134 с.
     
117. The Faculty of Thunderbird, The American Graduate School of International Management. Thunderbird on Global Business Strategy. – М.: , 2000. – 362 с.
     
118. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2008. – М.: , 2008. – 0 с.
     
119. ICAA (The Institute of Chartered Accountants in Australia). Financial Reporting Handbook 2010. – М.: , 2010. – 1992 с.
     
120. ICAA (The Institute of Chartered Accountants in Australia). Auditing and Assurance Handbook 2010. – М.: , 2010. – 0 с.
     
121. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Beginning Windows NT Workstation 4.0 (Microsoft Windows NT). – М.: , . –  с.
     
122. Inc. KT Solutions, KT Solutions has focused on what it takes to create efficient, professional multimedia training t KT Solutions specializes in the development of interactive multimedia training products for computer applications. Over the past decade. Advanced Word for Office 97 (Microsoft Word 97). – М.: , . –  с.
     
123. The Editors of Hamptons Cottages and Gardens. Hamptons Havens : The Best of Hamptons Cottages and Gardens. – М.: Bulfinch, 2005. – 192 с.
     
124. The Editors of Woman's Day. The Bathroom Book : The Ultimate Design Resource for the Home's Essential Space. – М.: , 2005. – 144 с.
     
125. Deborah Wye. A Picasso Portfolio: Prints from The Museum of Modern Art. – М.: The Museum of Modern Art, 2010. – 200 с.
     
126. Brian Solis. What's the Future of Business: Changing the Way Businesses Create Experiences. – М.: Wiley, 2013. – 224 с.
     
127. PACHTER. THE ESSENTIALS OF BUSINESS ETIQUETTE: HOW TO GREET, EAT, AND TWEET YOUR WAY TO SUCCESS. – М.: , 2013. –  с.
     
128. Niccolo Machiavelli. The Prince. The Art of War (подарочное издание). – М.: Collector's Library, 2004. – 440 с.
     
129. Nita Lahnalampi. Red One Plus Ltd: for the satisfaction of customers and nature. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
130. Sean Leneghan. The Varieties of Ecstasy Experience. – М.: LAP Lambert Academic Publishing, 2011. – 296 с.
     
131. Juann Watson. Perceptions of the Onset 0f Sexual Experiences of Young Women. – М.: Scholars' Press, 2014. – 208 с.
     
132. June Palmer and Elda Kocks-de Waal. The impact of educators’ Emotional Intelligence on managing change. – М.: LAP Lambert Academic Publishing, 2009. – 484 с.
     
133. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
134. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
135. Adri Drotskie. Customer Experience as a strategic differentiator. – М.: LAP Lambert Academic Publishing, 2011. – 340 с.
     
136. Shilpa Bagdare. Retail Customer Experience - An Indian Context. – М.: Scholars' Press, 2014. – 164 с.
     
137. Deepak Mishra and Mohamed Foda. Cobranding: A Study on the Perception of Customers. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
138. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
139. Ayodeji Olarinoye. The Effectiveness of Customer Relationship. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
140. Language, Culture and Communication. – М.: The Centre of Cross-Cultural Studies, 1995. – 80 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
4. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
5. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
8. Жизнь финансового директора в стиле Value Creation. А. Тараканов, "Консультант", N 13, июль 2010 г.
9. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
10. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
11. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.