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  1. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.

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  1. Gerald Zaltman. How Customers Think: Essential Insights into the Mind of the Market. – М.: Harvard Business School Press, 2003. – 352 с.
  2. Steve Chandler. 9 Lies That Are Holding Your Business Back...: ...and the TRUTH That Will Set It Free. – М.: , 2012. – 260 с.
  3. Ed Bagley. Answers to Job Interview Questions: Learn How to Respond When It Really Matters With Answers to Job Interview Questions. – М.: , 2012. – 30 с.
  4. Joe Kernen, Blake Kernen. Your Teacher Said What?!: Trying to Raise a Fifth Grade Capitalist in Obama's America. – М.: , 2012. – 256 с.
  5. Joseph W. Bartlett, Peter Economy. Raising Capital for Dummies. – М.: , 0. – 0 с.
  6. Teresa Henry. Transform Your Passion Into Profit: How Ordinary Women Built Extraordinary Online Businesses Doing What They Love. – М.: , 2012. – 118 с.
  7. Bob Nelson. Please Don't Just Do What I Tell You, Do What Needs to Be Done : Every Employee's Guide to Making Work More Rewarding. – М.: , 0. – 0 с.
  8. Hilarie Owen. Grow Your Personal Capital: What You Know, Who You Know and How to Use It. – М.: , 0. – 0 с.
  9. Don Kracke. Turn Your Idea or Invention into Millions. – М.: , 0. – 0 с.
  10. Caroline V. Clarke, Caroline Clarke. Take a Lesson: Today's Black Achievers on How They Made It and What They Learned Along the Way. – М.: , 0. – 0 с.
  11. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с.
  12. Daniel Goleman. Working with Emotional Intelligence. – М.: Bantam, 2000. – 400 с.
  13. Paul D. Tieger, Barbara Barron-Tieger. The Art of SpeedReading People: How to Size People Up and Speak Their Language. – М.: Little, Brown and Company, 1999. – 224 с.
  14. Peter Block. The Answer to How Is Yes: Acting on What Matters. – М.: , 0. – 0 с.
  15. Bernard Haldane Associates, Bernard Haldane Associates. Haldane's Best Salary Tips for Professionals. – М.: , 0. – 0 с.
  16. Laura Day. Practical Intuition for Success. – М.: Harper Paperbacks, 2012. – 256 с.
  17. Eugene Dupuis. Time Shift: Managing Time to Create a Life You Love. – М.: , 0. – 0 с.
  18. Mary L. Broad, Jack J. Phillips. In Action : Transferring Learning to the Workplace. – М.: , 0. – 0 с.
  19. Carol Kinsey Goman. Ghost Story: A Modern Business Fable. – М.: , 0. – 0 с.
  20. Ron Ernst. RealTime Coaching with Profile. – М.: , 0. – 0 с.
  21. Nelson B. Winkless III. Elements of Business Communication: How to Get Along Until You Hire Specialists. – М.: , 0. – 0 с.
  22. NATHAN GEBHARD, MIKE MARRINER, JOANNE GORDON. Roadtrip Nation : A Guide to Discovering Your Path In Life. – М.: , 0. – 0 с.
  23. Valerie Young. Finding Your True Calling: The Handbook for People Who Still Don't Know What They Want to be When They Grow Up But Can't Wait to Find Out. – М.: , 0. – 0 с.
  24. Start Your Own Executive Recruiting Business (Entrepreneur Magazine's Start Up). – М.: Entrepreneur Press, 2003. – 200 с.
  25. Sheila W. Furjanic, Laurie A. Trotman. Turning Training into Learning: How to Design and Deliver Programs that Get Results. – М.: , 0. – 0 с.
  26. David H. Maister. Practice What You Preach : What Managers Must Do to Create a High Achievement Culture. – М.: Free Press, 2003. – 272 с.
  27. Jan Norman. What No One Ever Tells You about Starting Your Own Business, 2nd Ed. : Real-Life Start-Up Advice from 101 Successful Entrepreneurs. – М.: , 0. – 0 с.
  28. V. R., Ph.D. Buzzotta, R. E., Ph.D. Lefton, Alan, Ph.D. Cheney, Ann, Ph.D. Beatty. Making Common Sense Common Practice: Achieving High Performance Using What You Already Know. – М.: , 0. – 0 с.
  29. Fred Wiersema. The New Market Leaders: Who's Winning and How in the Battle for Customers. – М.: , 0. – 0 с.
  30. Managing Projects Well : What they don't teach you in project management school. – М.: , 0. – 0 с.
  31. Bill O'hanlon. Do One Thing Different: Ten Simple Ways to Change Your Life. – М.: Harper Paperbacks, 2000. – 224 с.
  32. John A. Goldsmith, John Komlos, Penny Schine Gold. The Chicago Guide to Your Academic Career: A Portable Mentor for Scholars from Graduate School Through Tenure. – М.: , 0. – 0 с.
  33. Priscilla H. Claman. Ask... How to Get What You Want and Need at Work. – М.: , 0. – 0 с.
  34. Margo Chevers. What Do You Want to Be When You Grow Up?. – М.: , 0. – 0 с.
  35. Tom Logsdon. The Midas Touch: Polishing Your Creative Problem-Solving Skills So Everything You Touch Turns into Pure Gold. – М.: , 0. – 0 с.
  36. Richard H. Beatty. The Five-Minute Interview, 3rd Edition. – М.: , 0. – 0 с.
  37. Carol Kleiman. Winning the Job Game: The New Rules for Finding and Keeping the Job You Want. – М.: Wiley, 2002. – 304 с.
  38. Studs Terkel. Working: People Talk About What They Do All Day and How They Feel About What They Do. – М.: , 0. – 0 с.
  39. Harrison Roth. LEAPS: Long-Term Equity Anticipation Securites: What They Are and How to Use Them for Profit and Protection. – М.: , 0. – 0 с.
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  41. Jennifer Phillips. In the Know in Mexico and Central America: The Indispensable Cross-Cultural Guide to Working and Living in Mexico and Central America (In the Know (Living Language)). – М.: , 0. – 0 с.
  42. Daniel A. Strachman. Essential Stock Picking Strategies: What Works on Wall Street. – М.: , 0. – 0 с.
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  46. Vicki Lenz. The Saturn Difference: Creating Customer Loyalty In Your Company. – М.: , 0. – 0 с.
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  48. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
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  50. Berton H. Gunter. Making Training Work: How to Achieve Bottom-Line Results and Lasting Success. – М.: , 0. – 0 с.
  51. Anthony O. Putman. Marketing Your Services : A Step-by-Step Guide for Small Businesses and Professionals. – М.: , 0. – 0 с.
  52. C. Britt Beemer, Robert L. Shook. Predatory Marketing: What Everyone in Business Needs to Know to Win Today's Consumer. – М.: , 0. – 0 с.
  53. Chellie Campbell. The Wealthy Spirit: Daily Affirmations for Financial Stress Reduction. – М.: , 0. – 0 с.
  54. Silver Lake Editors, Silver Lake Editors. Renter's Insurance: How to Get the Best Coverage for the Cheapest Price When Someone Else Owns the Place Where You Live. – М.: , 0. – 0 с.
  55. William M. Shernoff. Fight Back and Win: How to Get Hmo and Health Insurance to Pay Up. – М.: Boardroom Books, 1999. – 132 с.
  56. Ronald M. Yolles, Murray Yolles. You're Retired Now What? : Money Skills for a Comfortable Retirement (Wiley Personal Finance Solutions). – М.: , 0. – 0 с.
  57. Harvey Reese. How to License Your Million Dollar Idea: Everything You Need To Know To Turn a Simple Idea into a Million Dollar Payday. – М.: John Wiley and Sons, Ltd, 2002. – 240 с.
  58. Arthur H. Bell. You Can't Talk To Me That Way!: Stopping Toxic Language In The Workplace. – М.: , 2005. – 0 с.
  59. Brenda Greene. You've Got the Interview Now What? Fortune 500 Hiring Professionals Tell You How to Get Hired. – М.: , 2005. – 0 с.
  60. Alan Robertson. The Fast Track Formula: How To Accelerate Your Career. – М.: , 2004. – 0 с.
  61. Peg Neuhauser. I Should Be Burnt Out By Now... So How Come I'm Not : HowYou CanSurvive and Thrive in Today's Uncertain World. – М.: , 2004. – 0 с.
  62. Jan Norman. What No One Ever Tells You About Financing Your Own Business : Real-Life Financing Advice from 101 Successful Entrepreneurs (What No One Ever Tells You About...). – М.: , 2005. – 0 с.
  63. Daniel J. Polito. The Direct Marketing Cookbook : A Recipe for Getting and Keeping Customers. – М.: , 2004. – 0 с.
  64. Robert Craven. Customer Is King: How To Exceed Their Expectation (Virgin Business Guides). – М.: , 2005. – 0 с.
  65. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
  66. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
  67. Les Duncan. They Made You the Boss, Now What? : A Practical Guide for New Leaders. – М.: , 2004. – 0 с.
  68. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.
  69. Michael Schell. The Sales Star: A Real World Story of Sales Success (Approved). – М.: , 2004. – 0 с.
  70. John Timperley. Connective Selling : The Secrets of Winning 'Big Ticket' Sales. – М.: , 2004. – 0 с.
  71. Marc Apple. You Talkin To Me? : Thoughts & Observations on Marketing & Promotions. – М.: , 2004. – 142 с.
  72. Robert Scoble, Shel Israel. Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers. – М.: Wiley, 2006. – 252 с.
  73. Glenn Shepard. How to Manage Problem Employees: A Step-by-Step Guide for Turning Difficult Employees into High Performers. – М.: Wiley, 2005. – 198 с.
  74. Kristin Layng Szakos, Joe Szakos. We Make Change: Community Organizers Talk About What They Do--and Why. – М.: , 2007. – 280 с.
  75. Scott W. Ventrella. ME, INC. How to Master the Business of Being You: A Personalized Program for Exceptional Living. – М.: , 2007. – 176 с.
  76. Richard Deaves. What Kind of an Investor Are You?: A guide to the investment solution that is right for you. – М.: , 2006. – 256 с.
  77. Jan Norman. What No One Ever Tells You About Franchising: Real-Life Franchising Advice from 101 Successful Franchisors and Franchisees. – М.: Kaplan Business, 2006. – 208 с.
  78. Robert J. Hill. What No One Ever Tells You About Investing in Real Estate : Real-Life Advice from 101 Successful Investors (What No One Ever Tells You About Investing in Real Estate). – М.: , 2004. – 240 с.
  79. Peter Singer. One World: The Ethics of Globalization (The Terry Lectures Series). – М.: , 2004. – 272 с.
  80. Curtis R. Carlson, William W. Wilmot. Innovation: The Five Disciplines for Creating What Customers Want. – М.: , 2006. – 368 с.
  81. Richard Koch. The 80/20 Individual: How to Build on the 20% of What You do Best. – М.: , 2005. – 256 с.
  82. David Madison. Report from the Front Lines: Job Hunters and Career Counselors Tell You How to Have a Successful Search. – М.: , 2006. – 240 с.
  83. David Reed. Mortgage Confidential: What You Need to Know That Your Lender Won't Tell You. – М.: , 2006. – 230 с.
  84. Sheila Panchal, Ellen Jackson. Turning 30: How to Get the Life You Really Want. – М.: , 2006. – 224 с.
  85. Studs Terkel. Working: People Talk About What They Do All Day and How They Feel About What They Do. – М.: , 2008. – 640 с.
  86. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
  87. Sanjay Burman. Do Everything They Tell You Not to Do If You Want to Succeed: Success Is Yours if You Want It. – М.: , 2008. – 200 с.
  88. Janelle Barlow, Claus Moller. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. – М.: , 2008. – 287 с.
  89. Alan Robertson. The Fast Track Formula: How To Accelerate Your Career. – М.: Pearson Prentice Hall, 2004. – 176 с.
  90. Lloyd Corder Ph.D. Marketing Research Management: A Step-By-Step Guide to Successfully Running Your Own Survey. – М.: , 2010. – 158 с.
  91. Robert Goldfarb. What's Stopping Me from Getting Ahead?: What Your Manager Wont Tell You About What It Really Takes to Be Successful. – М.: , 2010. – 208 с.
  92. H.T. Griffith III. The Bull Truth - How to tell when your financial advisor is lying and NEVER let it happen again!. – М.: , 2010. – 306 с.
  93. Brently Clemantin. Copywriting Secrets For Converting Cold "Tire-Kickers" Into HOT Repeat Buyers Simply & Easily!: How To Turn Your Previously Failing Ads Into Winners FAST ... Copywriting Secrets Of The Pros! (Volume 1). – М.: , 2010. – 116 с.
  94. Ha-Joon Chang. 23 Things They Don't Tell You About Capitalism. – М.: Allen Lane, 2010. – 304 с.
  95. Danny Ertel, Mark Gordon. The Point of the Deal: How to Negotiate when Yes is not Enough. – М.: Harvard Business School Press, 2007. – 298 с.
  96. John Okyere Attia, John O. Attia. PSPICE and MATLAB for Electronics: An Integrated Approach. – М.: , 0. – 0 с.
  97. Steven Holzner. Physics Essentials For Dummies®. – М.: , 2010. – 192 с.
  98. Kenneth D Miller. Choices in Breast Cancer Treatment – Medical Specialists and Cancer Survivors Tell You What You Need to Know. – М.: , 2008. – 288 с.
  99. Brendan Killeen. What Brings a Marriage into Existence? – A Historical Re–examination of the Canon Law of the Latin Church. – М.: , 2010. – 275 с.
  100. Dj Bearison. "They Never Want To Tell You" – Children Talk About Cancer. – М.: , 1991. – 208 с.
  101. Toby Bobes. The Couple is Telling You What You Need to Know – Couple Directed Therapy in a Multicultural Context. – М.: , 2005. – 256 с.
  102. Mj Farah. Farah: Visual Agnosia:– Disorders Of Object Recognition & What They Tell Us About Normal Vision (cloth). – М.: , 1990. – 202 с.
  103. Antoine Danchin. The Delphic Boat – What Genomes Tell Us. – М.: , 2003. – 384 с.
  104. Patricia Churchland. Braintrust – What Neuroscience Tells Us about Morality. – М.: , 2011. – 264 с.
  105. Maureen Clarke. Frommer?s® What the Airlines Never Tell You. – М.: , 2000. – 308 с.
  106. Justin Lewis. Constructing Public Opinion – How Political Elites Do What They Like & Why We Seem to Go Along With It. – М.: , 2001. – 266 с.
  107. Justin Lewis. Constructing Public Opinion – How Political Elites Do What They Like & Why We Seem to Go Along With It. – М.: , 2001. – 266 с.
  108. Robert J. Herbold. What's Holding You Back: 10 Bold Steps that Define Gutsy Leaders. – М.: , 2011. – 224 с.
  109. Patricia Hampl. I Could Tell You Stories – Sojourns in the Land of Memory. – М.: , 2000. – 240 с.
  110. Robert Kelsey. What?s Stopping You?. – М.: , 2011. – 288 с.
  111. JL MAYO. Mayo: ?computer? Viruses: What They Are How They W Ork & How To Avoid Them (+ Disk) (pr Only). – М.: , 1989. – 168 с.
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  113. Change One Thing: Discover What’S Holding You Back – And Fix It – With The Secrets Of A Top Executive Image Consultant. – М.: , 2011. – 224 с.
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  118. Mark H. McCormack. What They Don't Teach You At Harvard Business School: Notes From A Street-Smart Executive. – М.: Bantam, 1986. – 256 с.
  119. Mark Bennett Pochapin. What Your Doctor May Not Tell You About(TM) Colorectal Cancer : New Tests, New Treatments, New Hope (What Your Doctor May Not Tell You About...(Paperback)). – М.: , 2005. – 304 с.
  120. Psychology For Dummies, 2nd Edition. – М.: , 2013. – 384 с.
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  122. Philip Delves Broughton. Life's a Pitch. – М.: Portfolio Penguin, 2013. – 304 с.
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  127. Joseph Omoregbe. The Holy Spirit and You. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
  128. Ahmed Bilal. Getting What You Want. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
  129. Iyanda Kamoru Ahmed. Rights And Focus On International Court Of Justice & Asia. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
  130. Gabby Pritchard, Margaret Whitfield. Show and Tell: Level 3: Activity Book. – М.: Oxford University Press, 2014. – 96 с.
  131. Gabby Pritchard, Margaret Whitfield. Show and Tell: Level 3: Student Book (+ CD-ROM). – М.: Oxford University Press, 2014. – 130 с.
  132. Gabby Pritchard, Margaret Whitfield. Show and Tell: Level 2: Student Book (+ CD-ROM). – М.: Oxford University Press, 2014. – 130 с.
  133. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
  134. Vincent Wee Eng Kim,Vivien Wee Mui Eik and Thinavan Periyayya. Branding Customers as King! Bull Shit. – М.: Scholars' Press, 2013. – 76 с.
  135. Peter M. Thall. What They'll Never Tell You About the Music Business. – М.: , 2015. – 352 с.
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  137. Terri Tierney Clark. Learn, Work, Lead: Things Your Mentor Won't Tell You. – М.: Peterson's, 2014. – 264 с.
  138. Limor Shifman. Memes: In Digital Culture. – М.: The MIT Press, 2013. – 168 с.
  139. What They Teach You at Harvard Business School. – М.: , . –  с.
  140. Robert Polidori: Chronophagia: Selected Works 1984-2009. – М.: , . –  с.

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  1. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.

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Евгений, 28.02
Спасибо! Защитился на 5!