Service Operations Management: Improving Service Delivery Год выпуска: 2005Автор: Robert Johnston, Graham ClarkИздательство: Prentice HallСтраниц: 516ISBN: 0273683675Описание Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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Екатерина, 27.03 Юлия, большое Вам спасибо! Заказывала дипломную работу по Великобритании, защитилась на "отлично" )
