Service facility design, customer quality perceptions and facility use Год выпуска: 2010Автор: Alvin LeeИздательство: LAP Lambert Academic PublishingСтраниц: 164ISBN: 9783838330808Описание The physical environment of stadium facilities was found to significantly affect spectators'' satisfaction during visits. This book reports the results of a study using motor vehicle, dog and horse racing stadiums. At these venues, facility aesthetics, cleanliness and accessibility to different service areas were significantly and positively associated with customer evaluations of the quality of their visit. In turn, visit-quality was found to have a significant positive relationship with the length of their visit and the spectators'' intentions to return to the venue. This appears to be the first study of how spectators in non-team-based leisure stadiums viewed the physical built-environment. It is also the first to report on how these types of built environments affects visitation behavior.
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Марина, 09.06 Юля, здравствуйте. Я защитилась, все прошло замечательно. Вам спасибо за работу!
