Результаты поиска

Лучшие результаты

1. Alvin Lee. Service facility design, customer quality perceptions and facility use. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
   

Дополнительные результаты

1. Robert E. Cole, W. Richard Scott. The Quality Movement and Organization Theory. – М.: , 0. – 0 с.
   
2. Gary M. Wederspahn. Intercultural Services: A Worldwide Buyer's Guide and Sourcebook (Managing Cultural Differences Series). – М.: , 0. – 0 с.
   
3. Peter J. Hager, H. J. Scheiber. Designing & Delivering : Scientific, Technical, and Managerial Presentations. – М.: , 0. – 0 с.
   
4. Walter Fenix. Commercial and Residential Cleaning Services: A Resource Guide to Developing and Maintaining Your Own Janitorial or Home Cleaning Business. – М.: , 0. – 0 с.
   
5. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
   
6. Ricardo Sal Zebulum, Marco Aurelio Pacheco, Marley Maria B.R. Vellasco, Marley Maria Bernard Vellasco. Evolutionary Electronics: Automatic Design of Electronic Circuits and Systems by Genetic Algorithms. – М.: , 0. – 0 с.
   
7. NATO Advanced Study Institute On: "Water Resources and Land-Use Planni, P. and Haimes, Y.Y. Laconte, Pierre Laconte, Yacov Y. Haimes, North Atlantic Treaty Organization, NATO Advanced Study Institute. Water Resources and Land-Use Planning: A Systems Approach (NATO Advanced Study Institutes Series). – М.: , 0. – 0 с.
   
8. John J. Heldt. Quality Sampling and Reliability: New Uses for the Poisson Distribution. – М.: , 0. – 0 с.
   
9. Harrison M. Wadsworth, Kenneth S. Stephens, A. Blanton Godfrey. Modern Methods For Quality Control and Improvement, 2nd Edition. – М.: , 0. – 0 с.
   
10. Greg Hutchins. The ISO 9000 Workbook : A Comprehensive Guide to Developing Quality Manuals and Procedures. – М.: , 0. – 0 с.
    
11. Nicholas R. Farnum. Modern Statistical Quality Control and Improvement. – М.: , 0. – 0 с.
    
12. Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships As Valuable Assets. – М.: Harvard Business School Press, 2001. – 228 с.
    
13. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
14. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
15. Timothy J. Newby, James Lehman, James Russell, Donald A. Stepich. Instructional Technology for Teaching and Learning: Designing Instruction, Integrating Computers, and Using Media. – М.: , 0. – 0 с.
    
16. Production Practices and Quality Assessment of Food Crops : Volume 3: Quality Handling and Evaluation. – М.: , 2004. – 0 с.
    
17. Daniel, M.D. Farb. Quality Assurance and Outcomes Introduction: An Introduction to Quality and TQM Concepts in Healthcare For Health Personnel, Insurance Companies, HMOs, ... Pharmaceutical and Medical Device Employees. – М.: , 2003. – 0 с.
    
18. Randolph J. Trappey. Brand Choice : Revealing Customers' Unconscious-Automatic and Strategic Thinking Process. – М.: , 2005. – 0 с.
    
19. Brian Subirana, Malcolm Bain. Legal Programming : Designing Legally Compliant RFID and Software Agent Architectures for Retail Processes and Beyond (Integrated Series in Information Systems). – М.: Springer, 2004. – 316 с.
    
20. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
21. Ron Willingham. Integrity Service: Treat Your Customers Right-Watch Your Business Grow. – М.: , 2005. – 288 с.
    
22. Milady. Professional Services for Men: Facial Massage, Shaving, and Hair Design (Professional Services for Men). – М.: , 2006. – 104 с.
    
23. Amitava Mitra. Fundamentals of Quality Control and Improvement 2E. – М.: , 2005. – 752 с.
    
24. Amit Mitra. Fundamentals of Quality Control and Improvement. – М.: , 2008. – 700 с.
    
25. Amit Mitra. Fundamentals of Quality Control and Improvement, Student Solutions Manual. – М.: , 2008. – 232 с.
    
26. Cheryl A. Stevens. Service Learning for Health, Physical Education, and Recreation: A Step-by-step Guide. – М.: , 2008. – 128 с.
    
27. Ibp Usa. Syria Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
28. Ibp Usa. Taiwan Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
29. Ibp Usa. Turkmenistan Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
30. Ibp Usa. Ukraine Customs, Trade Regulations And Procedures Handbook ( (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
31. Ibp Usa. United States Customs, Trade Regulations And Procedures Hand (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
32. Ibp Usa. Australia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
33. Ibp Usa. Australia Customs, Trade Regulations and Procedures Handbook, VOL 2 Import regulations (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
34. Ibp Usa. Macao Customs, Trade Regulations and Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
35. Ibp Usa. Moldova Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
36. Ibp Usa. CZECH REPUBLIC CUSTOMS, TRADE REGULATIONS AND PROCEDURES HANDBOOK (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
37. Ibp Usa. Ecuador Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
38. Ibp Usa. Fiji Customs Trade Regulations and Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
39. Ibp Usa. France Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
40. Ibp Usa. India Customs, Trade Regulations and Procedure Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
41. Ibp Usa. Canada Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
42. Ibp Usa. China Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
43. Ibp Usa. Albania Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
44. Ibp Usa. Antilles (Netherlands) Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
45. Mary Gehlhar, Diane Von Furstenberg. The Fashion Designer Survival Guide, Revised and Expanded Edition: Start and Run Your Own Fashion Business. – М.: Kaplan Publishing, 2008. – 304 с.
    
46. Ibp Usa. Panama Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
47. Ibp Usa. Qatar Customs, Trade Regulations And Procedures Handbook (World Business, Investment and Government Library) (World Business, Investment and Government Library). – М.: , 2008. – 300 с.
    
48. Ibp Usa. Austria Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
49. Ibp Usa. Azerbaijan Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
50. Ibp Usa. Bahamas Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
51. Ibp Usa. Bahrain Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
52. Ibp Usa. Bangladesh Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
53. Ibp Usa. Denmark Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
54. Ibp Usa. Germany Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
55. Ibp Usa. Ghana Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
56. Ibp Usa. Gibraltar Offshore & Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
57. Ibp Usa. Algeria Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
58. Ibp Usa. Angola Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
59. Ibp Usa. Antigua and Barbuda Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
60. Ibp Usa. Argentina Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
61. Ibp Usa. Armenia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
62. Ibp Usa. Aruba Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
63. Ibp Usa. Costa Rica Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
64. Ibp Usa. Croatia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
65. Ibp Usa. Cuba Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
66. Ibp Usa. Cyprus Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
67. Ibp Usa. Czech Republic Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
68. Ibp Usa. Fiji Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
69. Ibp Usa. Finland Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
70. Ibp Usa. France Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
71. Ibp Usa. Afghanistan Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
72. Ibp Usa. Chile Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
73. Ibp Usa. Colombia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
74. Ibp Usa. Comoros Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
75. Ibp Usa. Dubai Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
76. Ibp Usa. Ecuador Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
77. Ibp Usa. Egypt Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
78. Ibp Usa. El Salvador Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
79. Ibp Usa. Estonia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
80. Ibp Usa. Greece Customs, Trade Regulations and Procedures Handbook. – М.: , 2008. – 300 с.
    
81. Ibp Usa. Botswana Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
82. Ibp Usa. Brazil Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
83. Ibp Usa. Brunei Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
84. Ibp Usa. Bulgaria Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
85. Ibp Usa. Burkina Faso Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
86. Ibp Usa. Cameroon Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
87. Ibp Usa. Canada Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
88. Ibp Usa. Barbados Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
89. Ibp Usa. Belarus Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
90. Ibp Usa. Belgium Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
91. Ibp Usa. Belize Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
92. Ibp Usa. Benin Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
93. Ibp Usa. Bermuda Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
94. Ibp Usa. Bolivia Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
95. Ibp Usa. Bosnia & Herzegovina Customs, Trade Regulations and Procedures Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
96. CQE CQA Peter D. Mauch PhD. A Basic Approach to Quality Control and SPC. – М.: , 2009. – 76 с.
    
97. Cheng Hsu. Service Science: Design for Scaling and Transformation. – М.: , 2009. – 350 с.
    
98. Service Desk Best Practices - Templates, Documents and Examples of the Service Desk in the Public Domain PLUS access to content.theartofservice.com for downloading. – М.: , 2010. – 194 с.
    
99. Jeffrey F. Rayport, Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers. – М.: , 2005. – 262 с.
    
100. Richard D. Zakia. Perception and Imaging. – М.: Focal Press, 2001. – 336 с.
     
101. Reiner Onken, Axel Schulte. System-Ergonomic Design of Cognitive Automation: Dual-Mode Cognitive Design of Vehicle Guidance and Control Work Systems (Studies in Computational Intelligence). – М.: , 2010. – 384 с.
     
102. American Society of Civil Engineers. Minimum Design Loads for Buildings and Other Structures, ASCE 7-10. – М.: , 2010. – 450 с.
     
103. James Bean. SOA and Web Services Interface Design. – М.: , 2010. – 384 с.
     
104. John D. Stednick. Wildland Water Quality Sampling and Analysis. – М.: , 2010. – 217 с.
     
105. Nicholas P. Cheremisinoff. Pressure Safety Design Practices for Refinery and Chemical Operations. – М.: , 2010. – 397 с.
     
106. Da-Wen Sun. Hyperspectral Imaging for Food Quality Analysis and Control. – М.: , 2010. – 496 с.
     
107. Julian Hochberg. Perception and Cognition at Century's End. – М.: , 2010. – 487 с.
     
108. Nicholas Iuppa. Interactive Design for New Media and the Web. – М.: , 2010. – 280 с.
     
109. Lee W Mcknight. Internet Services – The Economics of Quality of Service for Networks, Grids, and Markets. – М.: , 2011. – 356 с.
     
110. Doron Drusinsky. Modeling and Verification Using UML Statecharts: A Working Guide to Reactive System Design, Runtime Monitoring and Execution-based Model Checking. – М.: , 2006. – 400 с.
     
111. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
     
112. Shaek Rana Mohammad Baki Billah and Mohammad Hafizur Rahman. Design & Development of Network Security System using IP Tables. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
113. S. Govindarajulu and T. Jayachandra Prasad. Design Of High Performance CMOS Circuits Using Domino Logic. – М.: Scholars' Press, 2014. – 244 с.
     
114. Syed Ali Hasnain,Dr.Tahir Mahmood and Dr.Bahadar Nawab Khattak. Farmers' perception and knowledge in using wastewater for irrigation. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
     
115. Alvin Lee. Service facility design, customer quality perceptions and facility use. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
116. Bushrat-e Jahan,Hasan Howlader and Tuhin Roy. Women’s Perception and Practices Regarding Reproductive Health Rights. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
117. Tadesse Getachew ASfaw. Perception and Decision of Dairy farmers on Cooperative Membership. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
118. Mohammed Bakoji Yusuf and Helen H. Ray. Farmers' Perception and Responses to Soil Erosion. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
119. Pramila Khatri Chhetri and Dr Keshab Dutta Awasthi. Assessment of Soil Quality Index and Soil Organic Carbon Stock. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
     
120. M. K. Tripathi and S. Mangaraj. Food:Quality, Safety and Packaging - A Technical Bulletin. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
121. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
122. Smith Otieno and Arielle Williams. The Land Question: Addressing Urban Planning and Land Use. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
123. Ahmed Rashid. Natural disasters, their risk perceptions and how to cope with?. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
124. ELIZABETH WANGARI GATHUTHI,Kimengi I. and Mukwa C. Instructional Media, Performance, Quality Assurance and Standards. – М.: LAP Lambert Academic Publishing, 2011. – 280 с.
     
125. EZEAH PETER and ACHONWA CHINYERE. Perception and Attitude of Female Adolescents Regarding Contraceptives. – М.: LAP Lambert Academic Publishing, 2011. – 60 с.
     
126. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
127. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
     
128. Ali Khosraviani. Marketing Mix and Its Influence on Hypermarkets Brand Equity. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
129. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
130. Temesgen Gebregziabher. Quality, Satisfaction and Repurchase Intention. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
131. Virgilio Abrego Raigadas. Perceptions and misconceptions of the German people about Mexico. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
132. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
     
133. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
134. Shabnam Ghaffari and Nicholas Lurie. Will it fit?. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
     
135. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
136. Yulin Liu. Urban Transit Quality of Service: User Perception and Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 328 с.
     
137. Thamae Paulus Masejane. Total Quality Management and Organisational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 212 с.
     
138. Mukta Srivastava,Syed Azher Ali and Gunjn Singh. Customer Perception and Buying Behavior w.r.t. In-Flight Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
139. Sonia Chawla. IMPACT OF PRIVATIZATION ON LIFE INSURANCE INDUSTRY IN INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 272 с.
     
140. Tariku Tesfaye Haile and Dr. Emmanuel G/Yohannes. Statistical Analysis of Patients' Satisfaction with Hospital Services. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
10. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
11. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
12. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
13. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
14. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
15. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
16. Осторожно: дети! Что нужно молодому поколению от работодателей. интервью с Р. Алиевым, управляющим партнером HR Solutions, Д. Байковым, директором по развитию кондитерского объединения "Любимый Край", В.  Ворошиловым, генеральным директором группы компаний "БАГЕМ", Н. Зотовым, генеральным директором группы компаний "Мега-НН", А. Коршуновым, заместителем директора МИГСУ РАГС, Л. Кузьмичевой, исполнительным директором Нижегородской ассоциации рестораторов и отельеров, генеральным директором компании "Ресторатор", И. Мареевой, директором Центра технического обучения компании Digital Design, Е. Омельченко, социологом, профессором кафедры социологии ГУ - Высшая.... А. Асанова, "Управление персоналом", N 12, июнь 2010 г.
17. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
18. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.