Результаты поиска

Лучшие результаты

1. Jennifer Basye Sander, Peter J. Sander, Jennifer Basye Sander. The Complete Idiot's Guide to Daytrading Like a Pro. – М.: , 0. – 0 с.
   
2. Preston Gralla. Complete Idiot's Guide To Online Shopping (The Complete Idiot's Guide). – М.: , 2003. – 0 с.
   
3. Sarah Young Fisher, Susan Shelly. The Complete Idiot's Guide to Personal Finance in your 20s and 30s, Third Edition. – М.: , 2005. – 400 с.
   

Дополнительные результаты

1. Robert Hislope, Anthony Mughan. Introduction to Comparative Politics: The State and its Challenges. – М.: , 2012. – 326 с.
   
2. Robert Hislope, Anthony Mughan. Introduction to Comparative Politics: The State and its Challenges. – М.: , 2012. – 326 с.
   
3. Anne Wolkodaw. Information Management: How to deal with the information paradox in business' daily life. – М.: , 2012. – 84 с.
   
4. Bob Johansen and Institute for the Future. Get There Early: Sensing the Future to Compete in the Present. – М.: , 2012. – 408 с.
   
5. David M. Potter. Japan's Foreign Aid to Thailand and the Philippines. – М.: , 0. – 0 с.
   
6. Gina Bari Kolata, Gina Kolata. Clone: The Road to Dolly and the Path Ahead. – М.: , 0. – 0 с.
   
7. Thomas D. Schneid. Occupational Health Guide to Violence in the Workplace. – М.: , 0. – 0 с.
   
8. Linda Moran, Ed Musselwhite, John H. Zenger. Keeping Teams On Track: What to Do When the Going Gets Rough. – М.: , 0. – 0 с.
   
9. Howard White, Philip Knight. Believe to Achieve: See the Invisible, Do the Imposssible. – М.: , 0. – 0 с.
   
10. Jaimie Hall. Support Your RV Lifestyle! An Insider's Guide to Working on the Road. – М.: , 0. – 0 с.
    
11. Robin Hahnel. Panic Rules!: Everything You Need to Know About the Global Economy. – М.: , 0. – 0 с.
    
12. Robin Hahnel. Panic Rules!: Everything You Need to Know About the Global Economy. – М.: , 0. – 0 с.
    
13. Jim Troup, Sharon Michalsky, Jim Troup, Sharon Michalsky. Divorcing the Dow: Using Revolutionary Market Indicators to Profit from the Stealth Boom Ahead. – М.: , 0. – 0 с.
    
14. C. Mark Tang. The Essential Biotech Investment Guide: How to Invest in the Healthcare Biotechnology & Life Sciences Sector. – М.: , 0. – 0 с.
    
15. David E. Rye. 25 Stupid Mistakes You Don't Want to Make in the Stock Market. – М.: , 0. – 0 с.
    
16. Theresa W. Carey, Edwin A. Finn. KISS Guide to Online Investing. – М.: , 0. – 0 с.
    
17. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
    
18. Gary Born. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems. – М.: , 0. – 0 с.
    
19. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
20. Dennis L. Prince, Dennis Price. AuctionWatch.com's Official Guide to Online Buying and Selling. – М.: , 0. – 0 с.
    
21. Andrew Ferraro. How to Invest Like the Very Rich. – М.: , 0. – 0 с.
    
22. John Rubino. How to Profit from the Coming Real Estate Bust : Money-Making Strategies for the End of the Housing Bubble. – М.: , 0. – 0 с.
    
23. Michael Miller. Bargain Hunter's Secrets to Online Shopping. – М.: , 0. – 0 с.
    
24. Ronald Parker. Putting Social Development to Work for the Poor: An OED Review of World Bank Activities (Operations Evaluation Studies) (Operations Evaluation Study). – М.: , 2005. – 0 с.
    
25. Preston Gralla. Complete Idiot's Guide To Online Shopping (The Complete Idiot's Guide). – М.: , 2003. – 0 с.
    
26. Melvin L. Silberman. The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Leader's Guide (Active Training Series). – М.: , 2004. – 0 с.
    
27. Melvin L. Silberman. The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook (Active Training Series). – М.: , 2004. – 0 с.
    
28. Jill Fairchild. Where to Wear 2004: The Insider's Guide to Los Angeles Shopping (Where to Wear: Los Angeles). – М.: , 2003. – 0 с.
    
29. Jill Fairchild. Where to Wear 2004: The Insider's Guide to Shopping in Italy (Where to Wear: Italy, Rome, Florence & Milan). – М.: , 2003. – 0 с.
    
30. Joseph H. Boyett. The Guru Guide to Money Management: The Best Advice from Top Financial Thinkers on Managing Your Money. – М.: , 2003. – 0 с.
    
31. Tom Abate. The Biotech Investor: How to Profit from the Coming Boom in Biotechnology. – М.: , 2004. – 304 с.
    
32. Abby Wilner, Catherine Stocker. The Quarterlifer's Companion : How to Get on the Right Career Path, Control Your Finances, and Find the Support Network You Need to Thrive. – М.: , 2005. – 256 с.
    
33. Robert Dubil. An Arbitrage Guide to Financial Markets (The Wiley Finance Series). – М.: , 2004. – 344 с.
    
34. Jim Collins. Good to Great and the Social Sectors: A Monograph to Accompany Good to Great. – М.: An Imprint of HarperCollins Publishers, 2005. – 42 с.
    
35. Harry S. Dent. The Next Great Bubble Boom: How to Profit from the Greatest Boom in History: 2006-2010. – М.: , 2006. – 384 с.
    
36. Peter Csermely. Weak Links: Stabilizers of Complex Systems from Proteins to Social Networks (The Frontiers Collection). – М.: , 2006. – 410 с.
    
37. Ezra Bayda, Josh Bartok. Saying Yes to Life (Even the Hard Parts). – М.: , 2005. – 272 с.
    
38. Natasha Munson. Spiritual Lessons for My Sisters: How to Get Over the Drama and Live Your Best Life!. – М.: , 2006. – 208 с.
    
39. Gregory H. Siskind, Debora McMurray, Richard P. Klau. The Lawyer's Guide to Marketing on the Internet. – М.: American Bar Association, 2007. – 192 с.
    
40. Kathy Bonk, Emily Tynes, Henry Griggs, Phil Sparks. Strategic Communications for Nonprofits: A Step-by-Step Guide to Working with the Media (The Jossey-Bass Nonprofit Guidebook Series). – М.: , 2008. – 208 с.
    
41. Dana Shilling. Complete Guide To Human Resources & the Law 2009. – М.: , 2008. – 96 с.
    
42. Ted Plafker. Doing Business In China: How to Profit in the World's Fastest Growing Market. – М.: Business Plus, 2008. – 304 с.
    
43. Jon Wuebben. Content Rich: Writing Your Way to Wealth on the Web. – М.: , 2008. – 270 с.
    
44. Boye De Mente. Etiquette Guide To Korea: Know the Rules That Make the Difference! (Etiquette Guides). – М.: , 2008. – 160 с.
    
45. Michael Sankey. The Manual to Online Public Records: The Researcher's Tool to Online Resources of Public Records and Public Information. – М.: , 2008. – 640 с.
    
46. Michael Sharp. The Rocket Scientists' Guide to Money and the Economy: Accumulation and Debt. – М.: , 2009. – 108 с.
    
47. Symeon Papadopoulos. Key Success Factors in Internet Advertising: The role of Online User Activity and Social Context. – М.: , 2009. – 84 с.
    
48. Liz Barclay. The Unauthorized Guide To Doing Business the Philip Green Way: 10 Secrets of the Billionaire Retail Magnate (Unauthorized Guide to Doing Business The...). – М.: , 2010. – 172 с.
    
49. Liz Barclay. The Unauthorized Guide To Doing Business the Duncan Bannatyne Way: 10 Secrets of the Rags to Riches Dragon (Unauthorized Guide to Doing Business The...). – М.: , 2010. – 176 с.
    
50. BA, Frank Paul MBA. Forex Master Blueprint: A Career Trader's Step-by-Step Approach to Profiting from the Currency Markets (Volume 1). – М.: , 2010. – 202 с.
    
51. Des Dearlove. The Unauthorized Guide To Doing Business the Bill Gates Way: 10 Secrets of the World's Richest Business Leader (Unauthorized Guide to Doing Business The...). – М.: , 2010. – 184 с.
    
52. Lindsay Renee Adler, Rosh Sillars. The Linked Photographers' Guide to Online Marketing and Social Media. – М.: , 2010. – 361 с.
    
53. Barney Davey. How to Profit from the Art Print Market. – М.: Bold Star Communications, 2011. – 302 с.
    
54. Scott Sullivan. Scott Sullivan's Trade Secrets for Marketing Your Business Online: Harness the Power of the Internet to Boost Your Profits. – М.: , 2011. – 80 с.
    
55. Donald S. Passman. All You Need to Know About the Music Business. – М.: Free Press, 2009. – 480 с.
    
56. Karen Berman, Joe Knight, John Case. Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean. – М.: Harvard Business School Press, 2006. – 288 с.
    
57. Marilyn Webber. Gardner's Guide to Television Scriptwriting: The Writer's Road Map. – М.: Garth Gardner Company, 2002. – 288 с.
    
58. Lynn V. Foster. Handbook to Life in the Ancient Maya World. – М.: Oxford University Press, 2005. – 416 с.
    
59. Jay M. Feinman. Law 101: Everything You Need to Know about the American Legal System. – М.: Oxford University Press, 2006. – 384 с.
    
60. Barbara A. Holzman. Tropical Forest Biomes (Greenwood Guides to Biomes of the World). – М.: , 2008. – 264 с.
    
61. Susan L. Woodward. Grassland Biomes (Greenwood Guides to Biomes of the World). – М.: , 2008. – 176 с.
    
62. Susan L. Woodward. Marine Biomes (Greenwood Guides to Biomes of the World). – М.: , 2008. – 232 с.
    
63. Joyce A. Quinn. Arctic and Alpine Biomes (Greenwood Guides to Biomes of the World). – М.: , 2008. – 240 с.
    
64. Davi-Ellen Chabner BA MAT. Medical Terminology Online for The Language of Medicine (User Guide, Access Code, Textbook and Mosby's Dictionary 8e Package). – М.: , 2010. – 0 с.
    
65. The Unauthorized Guide To Doing Business the Bill Gates Way. – М.: , 2010. – 184 с.
    
66. The Unauthorized Guide To Doing Business the Philip Green Way. – М.: , 2010. – 172 с.
    
67. The Unauthorized Guide To Doing Business the Duncan Bannatyne Way. – М.: , 2010. – 176 с.
    
68. Andrew Murphy. A Concise Companion to Shakespeare and the Text. – М.: , 2010. – 280 с.
    
69. Dean Foster. The Global Etiquette Guide to Africa and the Middle East. – М.: , 2002. – 274 с.
    
70. Annie Kelly. Rooms to Inspire in the City: Stylish Interiors for Urban Living. – М.: , 2010. – 256 с.
    
71. John Stanworth. The Barclays Guide to Franchising for the Small Business. – М.: , 1991. – 0 с.
    
72. Arthur M Shapiro. Field Guide to Butterflies of the San Francisco Bay and Sacramento Valley Regions. – М.: , 2007. – 392 с.
    
73. Dona Wong. The Wall Street Journal Guide to Information Graphics – The Dos and Don?ts of Presenting Data, Facts and Figures. – М.: , 2010. – 192 с.
    
74. Michael Kort. The Columbia Guide to Hiroshima and the Bomb. – М.: , 2007. – 464 с.
    
75. S A Nigosian. From Ancient Writings to Sacred Texts – The Old Testament and Apocrypha. – М.: , 2004. – 232 с.
    
76. Sandy Berger. Your Official Grown–up?s Guide to AOL® and the Internet. – М.: , 2000. – 456 с.
    
77. COOPER. Cooper It?s ?hard To Leave? While The Music?s Playing. – М.: , 1977. – 0 с.
    
78. Janice R Walker. The Columbia Guide to Online Style 2e. – М.: , 2006. – 288 с.
    
79. Trevor Clawson. The Unauthorized Guide To Doing Business the Jamie Oliver Way. – М.: , 2010. – 192 с.
    
80. Joanie Farley–gillispi. Cyber Rules – What You Really Need to Know About the Internet The Essential Guide for Clinicians, Educators and Parents. – М.: , 2007. – 304 с.
    
81. Bob Kochem. Programmer?s Guide to Online Resources. – М.: , 1996. – 354 с.
    
82. John Kaufeld. Your Official America Online® Guide to Powering Up the Internet. – М.: , 2000. – 450 с.
    
83. David Klausmeyer. Guide Flies – How to Tie & Fish the Killer Flies from America?s Greatest Guides & Fly Shops. – М.: , 2004. – 128 с.
    
84. Jimmy Jacobs. Tailwater Trout in the South – A Guide to Finding & Fishing the Region?s Man–Made Trout Fisheries 2e. – М.: , 2003. – 272 с.
    
85. Trevor Clawson. The Unauthorized Guide To Doing Business the Jamie Oliver Way. – М.: , 2010. – 216 с.
    
86. Emma Murray. The Unauthorized Guide To Doing Business the Alan Sugar Way. – М.: , 2010. – 204 с.
    
87. Jeff Dodge. The Photographer?s Guide to Charleston, Savannah & the Coastal Islands – Where to Find Perfect Shots and How to Take Them. – М.: , 2011. – 0 с.
    
88. Harold Davis. The Photographer?s Guide to Yosemite and the High Sierra – Where to Find Perfect Shots and How to Take Them. – М.: , 2008. – 96 с.
    
89. Liz Barclay. The Unauthorized Guide To Doing Business the Duncan Bannatyne Way. – М.: , 2010. – 192 с.
    
90. Henry F. Robb. The Unoffical GuideTM to Online Investing. – М.: , 2000. – 622 с.
    
91. Nir Vulkan. Economics of E–Commerce – A Strategic Guide to Understanding & Designing the Online Marketplace. – М.: , 2003. – 232 с.
    
92. Josh Jones, Benny Jones. Something to read while the women of this world pass you by. – М.: , 2011. – 192 с.
    
93. S COBB. Cobb: The Stephen Cobb User?s Handbook To ?excel? For The Ibm Pc (pr Only). – М.: , 1989. – 688 с.
    
94. James T Hamilton. All The News That?s Fit To Sell – How The Market Transforms Information into News. – М.: , 2006. – 352 с.
    
95. Stephen Crain. Investigations in Universal Grammar – A Guide to Experiments on the Acquisition of Syntax and Semantics. – М.: , 1998. – 350 с.
    
96. Stephen Crain. Investigations in Universal Grammar – A Guide to Experiments on the Acquisition of Syntax & Semantics. – М.: , 2000. – 354 с.
    
97. Hal Roth. How to Sail Around the World: Advice and Ideas for Voyaging Under Sail. – М.: International Marine, 2003. – 480 с.
    
98. Introduction To Languages And The Theory Of Computation. – М.: , 2010. – 576 с.
    
99. Selling To Anyone Over The Phone. – М.: , 2011. – 224 с.
    
100. Ken Leebow. 1001 Incredible Things to Do on the Internet. – М.: , . –  с.
     
101. Jim Collins. Good to Great and the Social Sectors: A Monograph to Accompany Good to Great. – М.: Random House Business Book, 2009. – 48 с.
     
102. Hillary Kerr, Katherine Power. What to Wear, Where: The How-to Handbook for Any Style Situation. – М.: Abrams Image, 2011. – 160 с.
     
103. Teri Gower. Thousands of Things to Spot. – М.: Usborne Publishing Ltd., 2010. –  с.
     
104. Tony Pinchuck, Barbara McCrea. The Rough Guide to Cape Town, The Winelands & The Garden Route. – М.: Rough Guides, 2012. –  с.
     
105. Neville Walker, Greg Ward. The Rough Guide to Provence and the Cote d'Azur. – М.: Rough Guides, 2013. – 432 с.
     
106. Melissa Graham. The Rough Guide to Ecuador and the Galapagos Islands. – М.: Rough Guides, 2013. – 448 с.
     
107. Dave Thompson. Doctor Who FAQ: All Thats Left to Know About the Most Famous Time Lord in the Universe. – М.: Applause Theatre and Cinema Books, 2013. – 400 с.
     
108. Annie Kelly. Rooms to Inspire in the City: Stylish Interiors for Urban Living. – М.: Rizzoli Universe Promotional Books, 2013. – 256 с.
     
109. C. W. Henderson. Open the Gates to the Ivy League: A Plan B for Getting into the Top Colleges. – М.: Prentice Hall Press, 2013. – 304 с.
     
110. WEAVER. MANAGER'S GUIDE TO ONLINE MARKETING. – М.: , 2013. –  с.
     
111. Where to Eat Around the World. – М.: American Express Publishing, 2013. – 192 с.
     
112. Susie Hodge. Art: Everything You Need to Know About the Greatest Artists and Their Work. – М.: Quercus, 2014. – 224 с.
     
113. Richard La Ruina. The Natural: How to Effortlessly Attract the Women You Want. – М.: Vermilion, 2013. – 224 с.
     
114. Donald S. Passman. All You Need To Know About The Music Business. – М.: Penguin Books Ltd., 2014. – 544 с.
     
115. Christopher J. Moore. How to Speak Brit: The Quintessential Guide to the King's English, Cockney Slang, and Other Flummoxing British Phrases. – М.: Gotham, 2014. – 120 с.
     
116. Carolyn Awalt. Moving from the Classroom to Online Teaching:. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
     
117. Adriane Fang. Inspiration to Impulse: Inviting the Spectator to Enter in. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
     
118. Sagar Abichandani and Neha Rathnakar. A to Z of the Temporo-Mandibular Joint. – М.: LAP Lambert Academic Publishing, 2013. – 176 с.
     
119. Demola Okeowo. Euthanasia and the Right to Life in the Netherlands:. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
120. Inam AbouSaber. Assessing eCommerce adoption in the Kingdom of Saudi Arabia. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
121. Chidiebere Umeji. Feasibility study for implementing online shopping system in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
122. Paula Kaminska. Consumer-oriented online shop creation. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
     
123. Yun Wan. A Study of the Impact by Comparison-Shopping Agent in Online Shopping. – М.: Scholars' Press, 2014. – 140 с.
     
124. Nima Morad Alibeigi Langeroudi. NMAL Online Shopping System. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     
125. Sanmugam Annamalah. Factors determining Consumer Adoption of Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
126. Mahshid Lonbani. Influencing Factors for Customers to Adopt Online Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
127. Yuan Zhou and Faizan Ali. Factors Affecting Consumer Behaviour in Online Shopping. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
     
128. Richa Dahiya. Online Shopping Behaviour. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
129. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
130. Simon Clarke. In Company 3.0: Elementary A2: Student's Book Pack. – М.: Macmillan Education, 2015. – 160 с.
     
131. Edward de Chazal, Ed Pegg. In Company 3.0: Starter A1+: Student's Book Pack. – М.: Macmillan Education, 2015. – 96 с.
     
132. Susan Tyler Hitchcock. National Geographic: Dawn to Dark Photographs: The Magic of Light. – М.: National Geographic Society, 2015. – 400 с.
     
133. Carole Sabas. Fashion Insiders' Guide to New York, The. – М.: , 2013. – 192 с.
     
134. The Rough Guide to Cape Town, the Winelands and the Garden Route. – М.: , 2015. – 296 с.
     
135. DK Eyewitness Travel Guide: Cruise Guide to Europe and the Mediterranean. – М.: , 2015. – 376 с.
     
136. National Audubon Society Pocket Guide to Constellations of the Northern Skies. – М.: , 2015. – 192 с.
     
137. Jonathan Buckley. The Rough Guide to Venice and the Veneto. – М.: Rough Guides, 2016. – 376 с.
     
138. Susie Hodge. Art: Everything You Need to Know about the Greatest Artists And Their Work. – М.: Quercus, 2013. – 224 с.
     
139. How to Stay Alive: The Ultimate Survival Guide for Any Situation. – М.: , . –  с.
     
140. What's Really Happening to Our Planet?: The Facts Simply Explained. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Mystery Shopping в банковском секторе. О. Аульченкова, "Организация продаж банковских продуктов", № 3, III квартал 2007.
3. У российского рынка структурного финансирования неплохие перспективы. интервью с И. Пенкиной, ведущим аналитиком Standard & Poor's. Е.Е. Смирнов, "Управление в кредитной организации", № 3, май-июнь 2007.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Standard & Poor's о банках России в 2005 году. И.Е. Смирнов, "Банковское кредитование", № 3, III квартал 2005.
6. Адвокатура в режиме online. И. Апарышев, "Новая адвокатская газета", N 15, август 2012 г.
7. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г.
8. Управление рисками трансграничной морской перевозки продуктов переработки нефти; эволюция методов начисления компенсации. на примере деятельности IOPC FUND's. Н.Г. Скачков, "Lex Russica", N 3, май-июнь 2012 г.
9. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
10. Метод Mystery Shopping и его использование для выявления лучших практик. В.Т. Зульфикарова, "Банковский ритейл", N 1, I квартал 2012 г.
11. Счет 97 - to be or not to be. Реквием. А.В. Анищенко, "Актуальные вопросы бухгалтерского учета и налогообложения", N 23, декабрь 2011 г.
12. Зомбирование банков, или Too-big-to-fail problem. Г.Б. Петров, "Управление в кредитной организации", N 2, март-апрель 2011 г.
13. Суд в режиме online. С. Кузина, "Расчет", N 11, ноябрь 2010 г.
14. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
15. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
16. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
17. Зачем банкам mystery shopping?. Д.М. Князев, "Банковский ритейл", № 3, III квартал 2008.
18. Сдача отчетности online: прогресс налицо. М. Дудко, "Московский бухгалтер", № 12, июнь 2008.
19. Как повысить эффективность бизнеса с помощью технологии mystery shopping. О.А. Аульченкова, "Организация продаж банковских продуктов", № 1, I квартал 2008.