Результаты поиска

Лучшие результаты

1. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance. – М.: , 2003. – 0 с.
   
2. Ben Wofford. The Healthcare Dragon: How It Was, How It Is, and How It Should Be. – М.: , 2008. – 84 с.
   
3. J. P. Harpignies. Ecological Medicine : Healing the Earth, Healing Ourselves (The Bioneers Series). – М.: , 2004. – 288 с.
   
4. Emergency Medicine On Call. – М.: , 2003. – 400 с.
   
5. Najwa Abu-Mejdad and Athraa Al-Hilfy. Therapeutic effects of vicine against L. donovani in vitro. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
   
6. J. Tamizhkumaran and K. Natchimuthu. Use of Cell Phone in Delivery of Livestock services in Puducherry. – М.: LAP Lambert Academic Publishing, 2012. – 120 с.
   
7. Jerome de Meeus d'Argenteuil. Climate Change, Technology Transfer and Patent Rules:. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
   

Дополнительные результаты

1. Jennifer Clark. Working Regions: Reconnecting Innovation and Production in the Knowledge Economy (Regions and Cities). – М.: , 2012. – 256 с.
   
2. Committee on Geographic Adjustment Factors in Medicare Payment, Board on Health Care Services, Insti. Geographic Adjustment in Medicare Payment: Phase I: Improving Accuracy, Second Edition. – М.: , 2012. – 206 с.
   
3. Ross B. Emmett. The Elgar Companion to the Chicago School of Economics (Elgar Original Reference). – М.: , 2012. – 360 с.
   
4. Munawar Iqbal, David T. Llewellyn, International Conference on Islamic Economics and Banking 2000 Loughb. Islamic Banking and Finance: New Perspectives on Profit Sharing and Risk. – М.: , 0. – 0 с.
   
5. Don Fullerton, Gilbert E. Metcalf. The Distribution of Tax Burdens (International Library of Critical Writings in Economics, 155). – М.: , 0. – 0 с.
   
6. Herbert W. Nickens, Adrienne Y. Stith, Lois Colburn, Clyde H. Evans, Brian D. Smedley, Institute of Medicine, Symposium on Diversity in Health Professions in Honor of Herbert W. Ni. The Right Thing to Do, The Smart Thing to Do: Enhancing Diversity in the Health Professions. – М.: , 0. – 0 с.
   
7. David R. Roediger, Martin Henry Blatt, Lowell Conference on Industrial History 1993). The Meaning of Slavery in the North (Labor in America). – М.: , 0. – 0 с.
   
8. Jose A. Soler Ramos, Kim B. Staking, Alfonso Ayuso Calle, Paulina Beato, Emilio Botin O'Shea, Miguel Escrig Melia, Bernardo Falero Carrasco, Jose A. Soler Ramos, Inter-American Development Bank, Grupo Santander. Financial Risk Management: A Practical Approach for Emerging Markets. – М.: , 0. – 0 с.
   
9. Alfred P. Montero. Shifting States in Global Markets: Subnational Industrial Policy in Contemporary Brazil and Spain. – М.: , 0. – 0 с.
   
10. James D. Wolfensohn, Nicholas Stern, United Nations International Conference on Financing for Development. A Case for Aid: Building Consensus for Development Assistance. – М.: , 0. – 0 с.
    
11. Vic.) Nber-East Asia Seminar on Economics 2002 Melbourne, Takatoshi Ito, Andrew Rose, National Bureau of Economic Research. Growth and Productivity in East Asia (N B E R-EAST ASIA SEMINAR ON ECONOMICS). – М.: , 0. – 0 с.
    
12. Dahlem Workshop on Genetic and Cultural Evolution of Cooperation 2002, Peter Hammerstein. Genetic and Cultural Evolution of Cooperation (Dahlem Workshop Reports.). – М.: , 0. – 0 с.
    
13. Henry J. Aaron, John B. Shoven, Benjamin M. Friedman, Alvin Hansen Symposium on Public Policy 1998 Harvard University). Should the United States Privatize Social Security? (Alvin Hansen Symposium Series on Public Policy). – М.: , 0. – 0 с.
    
14. Agriculture, and the Envir Joint Minnesota-Padova Conference on "Food, Paolo Caggiati, K. William Easter, Maurizio Canavari. Economic Studies on Food, Agriculture, and the Environment. – М.: , 0. – 0 с.
    
15. Hawaii) Nber-East Asia Seminar on Economics 1999 Kailua Kona, Anne O. Krueger, Takatoshi Ito. Regional and Global Capital Flows: Macroeconomic Causes and Consequences (Nber-East Asia Seminar on Economics, Vol 10). – М.: , 0. – 0 с.
    
16. Harry Chinchinian. Pathologist In Training: Mystery. – М.: , 0. – 0 с.
    
17. Claremont Symposium on Applied Social Psychology, Cherlyn S. Granrose, Stuart Oskamp, Cherlyn Skromme Granrose. Cross-Cultural Work Groups (Claremont Symposium on Applied Social Psychology). – М.: , 0. – 0 с.
    
18. David M. Lesak. Hazardous Materials: Strategies and Tactics. – М.: , 0. – 0 с.
    
19. Kathryn Ko. The Survival Bible for Women in Medicine. – М.: , 0. – 0 с.
    
20. Lisa A. Potetz, Thomas H. Rice, Century Foundation Task Force on Medicare Reform, TCF. Medicare Tomorrow: The Report of the Century Foundation Task Force on Medicare Reform. – М.: , 0. – 0 с.
    
21. Takatoshi Ito, Anne O. Krueger, Nber-East Asia Seminar on Economics 1994 Singapore). Financial Deregulation and Integration in East Asia (Nber-East Asia Seminar on Economics, Vol 5). – М.: , 0. – 0 с.
    
22. Takatoshi Ito, Anne O. Krueger, National Bureau of Economic Research, Korea) Nber-East Asia Seminar on Economics 1995 Seoul. Regionalism Versus Multilateral Trade Arrangements (Nber-East Asia Seminar on Economics, Vol 6). – М.: , 0. – 0 с.
    
23. National Research Council and Institute of Medicine, Committee on the Health and Safety Implications of Child Labor. Protecting Youth at Work: Health, Safety, and Development of Working Children and Adolescents in the United States. – М.: , 0. – 0 с.
    
24. Jael Miriam Silliman, Ynestra King, Population, and the Environment Committee on Women. Dangerous Intersections: Feminist Perspectives on Population, Environment, and Development. – М.: , 0. – 0 с.
    
25. International Conference on "Agrarian Relations and Rural Development, Madhura Swaminathan, V. K. Ramachandran. Agrarian Studies: Essays on Agrarian Relations in Less-Developed Countries. – М.: , 0. – 0 с.
    
26. International Conference on Mathematical Finance, Joingmin Yong, Jiongmin Yong, J. Yong. Recent Developments in Mathematical Finance - Proceedings of the International Conference on Mathematical Finance. – М.: , 0. – 0 с.
    
27. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
28. Joshua Rosenkranz, Century Foundation Working Group on Campaign Finance Litigation, E. Joshua Rosenkranz, the Report of the Twentieth Century Fund. Buckley Stops Here : Loosening the Judicial Stranglehold on Campaign Finance. – М.: , 0. – 0 с.
    
29. Jim McGoldrick, Jim Stewart, Sandra Watson. Understanding Human Resource Development. – М.: , 0. – 0 с.
    
30. Ifip Working Conference on Infrastructures for Virtual Organizations 2, Hamideh Afsarmanesh, Richardo J. Rabelo, Luis M. Camarinha-Matos, Luis Camarinha-Matos, Ricardo J. Rabelo. E-Business and Virtual Enterprises - Managing Business-to-Business Cooperation (International Federation For Information Processing Volume 184). – М.: , 0. – 0 с.
    
31. Ifip Tc8 Wg8.2 International Working Conference on New Information Tec, Ojelanki Ngwenyama, Lucas D. Introna, Michael D. Myers, Janice I. Degross. New Information Technologies in Organizational Processes Mbk: Field Studies and Theoretical Reflections on the Future of Work :Ifip ... l Federation for Information Processing, 20.). – М.: , 0. – 0 с.
    
32. Jodi Kastel. Healthcare IS/IT Industry Market Yearbook, Second Edition. – М.: , 0. – 0 с.
    
33. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
34. Jonathan Davidson, Tina Fox, Phil Bailey, Rommel Bajamundi, Wayne Cheung, Thu Dao, Sachin Gupta, Christina Hattingh, Ted Huff, Stephen Liu. Deploying Cisco Voice over IP Solutions. – М.: , 0. – 0 с.
    
35. Emerging Perspectives on Values in Organizations (Research in Social Issues in Management). – М.: , 2003. – 0 с.
    
36. Colin Shaw, John Ivens. Building Great Customer Experiences. – М.: Palgrave Macmillan, 2002. – 240 с.
    
37. Terrorism Financing and State Responses: A Comparative Perspective. – М.: , 2007. – 384 с.
    
38. Peter Mudie, Angela Pirrie. Services Marketing Management, Third Edition. – М.: , 2006. – 280 с.
    
39. Industrial Organization and the Digital Economy. – М.: , 2006. – 344 с.
    
40. National Center on Education and the Economy. Tough Choices or Tough Times: The Report of the New Commission on the Skills of the American Workforce. – М.: , 2006. – 208 с.
    
41. Roli Varma. Harbingers of Global Change: India's Techno-Immigrants. – М.: , 2006. – 207 с.
    
42. Hugh Scullion. Global Staffing (Global Human Resource Management). – М.: , 2006. – 216 с.
    
43. Colin Barrow. The Global Property Investor's Toolkit: A Sourcebook for Successful Decision Making. – М.: , 2008. – 464 с.
    
44. Ben Wofford. The Healthcare Dragon: How It Was, How It Is, and How It Should Be. – М.: , 2008. – 84 с.
    
45. Embedded Memories for Nano-Scale VLSIs (Series on Integrated Circuits and Systems). – М.: , 2009. – 400 с.
    
46. Konstantinos Tsanis. The impact of the 2008 financial crisis in the oil and gas industry: How the mortgage crisis has affected the companies of the integrated oil and gas industry. – М.: , 2010. – 128 с.
    
47. Birute Regine. Iron Butterflies: Women Transforming Themselves and the World. – М.: , 2010. – 299 с.
    
48. David Borgenicht. The Worst–Case Scenario Business Survival Guide. – М.: , 2009. – 208 с.
    
49. Jeffrey J. Keene. Someone Else's Yesterday: The Confederate General and Connecticut Yankee, a Past Life Revealed. – М.: , 2003. – 237 с.
    
50. Bob Flaws. The Book of Jook: Chinese Medicinal Porridges--A Healthy Alternative to the Typical Western Breakfast. – М.: , 1995. – 226 с.
    
51. Jeremy Brown, J.P. Wyatt, R.N. Illingworth, M.J. Clancy, P Munro. Oxford American Handbook of Emergency Medicine book and PDA bundle (Oxford American Handbooks in Medicine). – М.: , 2008. – 0 с.
    
52. Thomas Szasz. Psychiatry: The Science of Lies. – М.: , 2008. – 176 с.
    
53. Christine D. Calder. Career Diary of a Veterinarian: Gardner's Guide Series (Gardner's Guide series). – М.: , 2008. – 170 с.
    
54. Patient Safety in Emergency Medicine. – М.: , 2008. – 448 с.
    
55. Technical Large Animal Emergency Rescue. – М.: , 2008. – 440 с.
    
56. Peter M. DeBlieux, Tiffany M. Osborn. Critical Care and Emergency Medicine: Emergency Medicine Clinics Of North America. – М.: Saunders Elsevier, 2008. – 280 с.
    
57. Emergency Medicine Research Advances. – М.: , 2008. – 0 с.
    
58. Barbara Blok, Dickson Cheung, Timothy Fortescue Platts-Mills. FIRST AID FOR THE EMERGENCY MEDICINE BOARDS (First Aid Specialty Boards). – М.: , 2008. – 1008 с.
    
59. Surgery: Basic Science and Clinical Evidence (NORTON: SURGERY). – М.: , 2008. – 2400 с.
    
60. Hormoz Ebrahimn. The Development of Modern Medicine in Non-Western Countries: Historical Perspectives (Royal Asiatic Society Books). – М.: , 2008. – 256 с.
    
61. Ira Horowitz. Obstetrics and Gynecology on Call. – М.: , 2008. – 0 с.
    
62. Emerging Topics on Differential Geometry and Graph Theory. – М.: , 2010. – 0 с.
    
63. Vinnie Mirchandani. The New Polymath. – М.: , 2010. – 384 с.
    
64. Michael Greenberg. Occupational Emergency Medicine. – М.: , 2011. – 264 с.
    
65. Stanley Stewart. Emergency! Crisis on the Flight Deck. – М.: Crowood Press, 2002. – 214 с.
    
66. MA ROTHENBERG. Rothenberg: Emergency Medicine Malpractice 2e 95 Supplement. – М.: , 1995. – 72 с.
    
67. Chris Moulton. Lecture Notes: Emergency Medicine. – М.: , 2006. – 456 с.
    
68. Chris Moulton. Lecture Notes: Emergency Medicine. – М.: , 1972. – 0 с.
    
69. Geeks On Call®. Geeks On Call® PC?s. – М.: , 2005. – 192 с.
    
70. J. Geier. Geeks On Call® Wireless Networking. – М.: , 2005. – 176 с.
    
71. Thomas Hughes. Adult Emergency Medicine at a Glance. – М.: , 2011. – 120 с.
    
72. Frank Huyler. Blood of Strangers – Stories from Emergency Medicine. – М.: , 2010. – 163 с.
    
73. SM LEWIS. Lewis: ?emergency? Medicine Malpractice 1988 Suppl Emencurrent Through 1 Aug 88 (pr Only). – М.: , 1988. – 24 с.
    
74. M Rothenberg. Emergency Medicine Malpractice 2e 1997 Cumulative Supplement. – М.: , 1997. – 170 с.
    
75. SM Lewis. Emergency Medicine Malpractice 1993 Cumulative Supp. – М.: , 1993. – 176 с.
    
76. Peter Gay. Evidence–Based Emergency Medicine. – М.: , 1994. – 698 с.
    
77. Emergency Medicine On Call. – М.: , 2003. – 400 с.
    
78. Last Minute Emergency Medicine. – М.: , 2007. – 416 с.
    
79. Surgery On Call. – М.: , 2005. – 492 с.
    
80. Pediatrics On Call. – М.: , 2006. – 592 с.
    
81. Internal Medicine On Call. – М.: , 2005. – 656 с.
    
82. Critical Care On Call. – М.: , 2002. – 0 с.
    
83. Neonatology: Management, Procedures, On-Call Problems, Diseases, And Drugs, Sixth Edition. – М.: , 2011. – 912 с.
    
84. Emergency Medicine Q&A, Third Edition. – М.: , 2011. – 347 с.
    
85. Intensive Review For The Emergency Medicine Qualifying Examination. – М.: , 2011. – 0 с.
    
86. Bedside Ultrasonography In Clinical Medicine. – М.: , 2011. – 0 с.
    
87. Quick Answers To Medical Diagnosis And Treatment. – М.: , 2011. – 720 с.
    
88. Radiology On-Call: A Case-Based Manual. – М.: , 2011. – 304 с.
    
89. First Aid For The Emergency Medicine Clerkship, Third Edition. – М.: , 2011. – 528 с.
    
90. The Solution-Centric Organization. – М.: , 2011. – 0 с.
    
91. Clinical Cases In Emergency Medicine. – М.: , 2011. – 180 с.
    
92. Umberto Eco. Kant and the Platypus. – М.: Vintage, 2000. – 480 с.
    
93. STRANGE. PEDIATRIC EMERGENCY MEDICINE. – М.: , 2009. –  с.
    
94. SHAH. ATLAS OF PEDIATRIC EMERGENCY MEDICINE. – М.: , 2012. –  с.
    
95. STRANGE. PEDIATRIC EMERGENCY MEDICINE JUST THE FACTS. – М.: , 2011. –  с.
    
96. LEFOR. SURGERY ON CALL. – М.: , 2005. –  с.
    
97. Abu Shaid. Aerogel Nanoparticle Coated Turnout Gear:. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
    
98. Carla Sa Couto. Modeling Cardiovascular Pathophysiology for Educational Simulations. – М.: LAP Lambert Academic Publishing, 2013. – 156 с.
    
99. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
100. Partha Pratim Ray and Rebika Rai. Open Source Hardware: An Introductory Approach. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
     
101. Shalini Pochineni and Prabin Kumar Panda. Synchronization techniques for 3GPP-LTE. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
102. Kelly A. Dever, Ph.D. Youth Perceptions of Underage Drinking in Alachua County. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
     
103. Keke Motseke. Call Centre Agents and Class Identity. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
104. John Francis Jr. Faustorilla. Towards an Understanding of Volunteerism in the Nursing Profession. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
105. Francis Oti Frempong. The Subscribers' Perception on National Health Insurance Medicines. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
106. Mokhotjwa S. Dhlamini,H.C. Swart and J.J. Terblans. Luminescent sol-gel PbS nanoparticles in silica glass. – М.: LAP Lambert Academic Publishing, 2010. – 136 с.
     
107. Moguloju Madhu and M. Venkata Ramana. Effect of Pre-emergence Herbicides on Weed control in Soybean. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
108. Vankireddi Reddappa Reddy. Participatory Forest Management. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
109. Maulik Gadani and Goral Jani. Plant Hormones and Growth of Periwinkle (Catharanthus roseus L.). – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
110. Vaishali Ramgunde. Preliminary Phytochemical & Pharmacological Studies. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
111. Naynika K. Patel,Indravadan Kothari and Sudeshna Chakraborty. PR proteins and Phytoalexins elicited in Banana by Fusarium oxysporum. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
112. Edmund Bruyere. Thriving Among Native American Youth. – М.: LAP Lambert Academic Publishing, 2012. – 328 с.
     
113. Vickram Kiran. Perceived Stress and Quality of Work Life among Doctors. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
114. John Forje. Emerging Perspectives on Capacity Building. – М.: LAP Lambert Academic Publishing, 2013. – 436 с.
     
115. Mahmood Bin Md. Tahir,Rozana Binti Zakaria and Arezou Shafaghat. Emerging Issues On Sustainable Urban Development. – М.: LAP Lambert Academic Publishing, 2014. – 248 с.
     
116. Thomas Swenson. Not Just Big Kids!. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
117. Sherif Eltonsy. Beta2-agonists Use during Pregnancy and Congenital Malformations. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
118. Dibyajyoti Saha. Radio Pharmaceuticals and Radio Opaque Contrast Media. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
119. Ntabe Namegabe. The effectiveness of Herbal Medicines on the Management of Diabetes Mellitus Type1 in Goma City, DRC. – М.: LAP Lambert Academic Publishing, 2014. – 128 с.
     
120. Chew Keng Sheng. Cardiopulmonary Resuscitation (CPR) in Malaysia: What''s the Outcomes?. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
121. Nik Hisamuddin Nik Ab Rahman and ABD KURSI A LATIF. TRAUMA CERVICAL SPINE RADIOGRAPH. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
122. Nallagundla Nagendra. Studies On Peristaltic Transport Of Bio-Fluids. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
123. Jerome de Meeus d'Argenteuil. Climate Change, Technology Transfer and Patent Rules:. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
124. Sujal Parikh. Self-Medication among Undergraduate students of Ahmedabad. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
125. Franck Verschuren. Volumetric Capnography for Pulmonary Embolism in Emergency Medicine. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
126. Nariman Shah-Hosseini,Mahmood Alaei-Beirami and Shabnam Shafiee-Lialestani. Medical aspect of Aspergillus fumigatus; a guide for physicians. – М.: LAP Lambert Academic Publishing, 2013. – 112 с.
     
127. Neeraj Jain and Vibha Mangal Jain. First step in emergency care of sick children. – М.: LAP Lambert Academic Publishing, 2012. – 388 с.
     
128. Prasann Kumar. Diabetes and Obesity: Two Faces of a Coin. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
     
129. Bin Zou. Computer-Assisted Language Learning for Listening and Speaking Skills. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
130. Parmod Kumar. Literature and Marginality: Emerging Perspectives in Dalit Literature. – М.: LAP Lambert Academic Publishing, 2013. – 292 с.
     
131. Diane Kashin. Reaching the Top of the Mountain. – М.: LAP Lambert Academic Publishing, 2009. – 364 с.
     
132. Muhammad Faisal Zakai and Halima Nazar. Clinical Evaluation Of Herbal Medicine On Male Idiopathic Oligospermia. – М.: LAP Lambert Academic Publishing, 2014. – 116 с.
     
133. Imran Khan. PERFORMANCE EVALUATION OF AD HOC ROUTING PROTOCOLS FOR VANETs. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
     
134. Parag Diwan and Anshuman Gupta. India –Africa's Economic Engagements: Opportunities and Challenges. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
135. Georgios I. Zekos. IPRs protection and their impact upon FDI, GDP growth & Trade. – М.: Scholars' Press, 2013. – 264 с.
     
136. Seweryn Zielinski. Sustainable Tourism Development Strategy (STDS). – М.: LAP Lambert Academic Publishing, 2011. – 248 с.
     
137. Girish Taneja. Marketing Practices In Pharmaceutical Industry. – М.: LAP Lambert Academic Publishing, 2013. – 208 с.
     
138. Krishna Kalyan Dixit. Facilitator Development for English Language Teachers' Clubs in India. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
139. The Trouble with Goats and Sheep. – М.: , . –  с.
     
140. The Anna Karenina Fix. – М.: , . –  с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
4. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
5. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
6. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
7. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
8. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
9. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
10. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
11. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
12. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
13. Два монитора извольте, кофе-машину, широкое кресло, свободный график.... интервью с Ю. Малягановой, директором департамента управления персоналом SUP Media, А. Найко, специалистом по подбору персонала компании CUSTIS, А. Шевченко, руководителем отдела по подбору персонала компании Veeam Software в Европе и регионе Emerging Markets. В. Гусева, "Управление персоналом", N 9, май 2012 г.
14. Критика on-line. интервью с О. Киселевой, руководителем компании World Gym Consulting. С. Сипатов, "Управление персоналом", N 14, июль 2010 г.
15. On-line коммуникации: от классики до web 2.0-технологий. И. Широкова, "Ремедиум", № 7, июль 2010.
16. Когда бизнес и власть встретятся on-line?. И. Пискун, "Московский бухгалтер", № 8, апрель 2009.
17. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.
18. Сдача отчетности on-line: прогресс налицо. М. Дудко, "Консультант", № 13, июль 2008.
19. On-line рекрутмент. интервью с О. Бруковской, директором по маркетингу и PR группы компаний HeadHunter, А. Куракиным, заместителем генерального директора ООО "РДВ-медиа-групп", Я. Топорковым, директором по связям с общественностью ООО "СуперДжоб", С. Сторожевым, руководителем проектов Joblist и 100 Работ. "Управление персоналом", № 7, апрель 2008.