Customer Service: Skills and Concepts for Success, Student Edition Год выпуска: 0Автор: Robert W LucasИздательство: Страниц: 0ISBN: 0078226333Описание This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress.
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Инна, 27.04 Спасибо, Марина!!! Огромное спасибо. Вы так порядочно относитесь к своей работе, сейчас это просто редкое качество. Вы просто молодец!!!
