Результаты поиска

Лучшие результаты

1. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
2. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
3. Customer-Oriented Global Supply Chains: Concepts for Effective Management. – М.: , 2012. – 432 с.
   
4. Bob Johansen and Institute for the Future. Get There Early: Sensing the Future to Compete in the Present. – М.: , 2012. – 408 с.
   
5. Nick P. Calamos, Nick P. Calamos. Convertible Arbitrage: Insights and Techniques for Successful Hedging. – М.: , 0. – 0 с.
   
6. Linda Pinson. Keeping the Books: Basic Record Keeping and Accounting for the Successful Small Business. – М.: Dearborn Trade Publishing, 0. – 224 с.
   
7. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
8. Ivan Png. Managerial Economics. – М.: , 0. – 0 с.
   
9. Bruce R. Kingma. Economics of Information: A Guide to Economic and Cost-Benefit Analysis for Information Professionals. – М.: , 0. – 0 с.
   
10. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
    
11. Holly Johnson, Southwestern. Quick Skills: Organizing For Success. – М.: , 0. – 0 с.
    
12. Anthony Johnson. Maximum Effectiveness: Your Guide to Maximum Success in Sales, Marketing, Management, Client Satisfaction, Personal Effectiveness. – М.: , 0. – 0 с.
    
13. John R. Cunningham. The Inside Scoop: Recruiters Share Their Tips on Job Search Success with College Students. – М.: , 0. – 0 с.
    
14. Louise Kursmark. Best Resumes for College Students and New Grads: Jump-Start Your Career. – М.: , 0. – 0 с.
    
15. Elam Nunnally, Caryl Moy. Communication Basics for Human Service Professionals (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
    
16. PRISCILLA HUFF. 101 Best Home-Based Businesses for Women, 3rd Edition : Everything You Need to Know About Getting Started on the Road to Success (101 Best Home-Based Busineses for Women). – М.: , 0. – 0 с.
    
17. Kenneth Durham, Bruce Kennedy. The New High-Tech Manager: Six Rules for Success in Changing Times (Artech House Technology Management and Professional Development Library). – М.: , 0. – 0 с.
    
18. Carol Carter, Gary Izumo, Sarah Lyman Kravits. The Career ToolKit: Skills for Success (3rd Edition). – М.: , 0. – 0 с.
    
19. Robert R. Mander, Bob Mander. Sales: Building Lifetime Skills for Success. – М.: , 0. – 0 с.
    
20. Dudley B. Woodard, Patrick G. Love, Susan R. Komives. New Directions for Student Services, Leadership and Management Issues for a New Century, No. 92 (J-B SS Single Issue Student Services). – М.: , 0. – 0 с.
    
21. J. Elaine Spear. Salon Client Care: How to Maximize Your Potential for Success. – М.: , 0. – 0 с.
    
22. Committee on Prospects and Opportunities for Sustainable Management Of, National Research Council. Forested Landscapes in Perspective: Prospects and Opportunities for Sustainable Management of America's Nonfederal Forests (Agriculture). – М.: , 0. – 0 с.
    
23. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
24. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
    
25. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
26. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
27. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
28. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
29. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
30. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
31. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
32. Ellen Braitman. Dollars and Sense for College Students: Or How Not to Run Out of Money by Mid-Terms (Princeton Review Series). – М.: , 0. – 0 с.
    
33. Gerald. G. Duffy. Explaining Reading: A Resource for Teaching Concepts, Skills, and Strategies. – М.: , 0. – 0 с.
    
34. John N. Gardner, A. Jerome Jewler. Your College Experience: Strategies for Success Reader. – М.: , 0. – 0 с.
    
35. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
36. R. Eric Landrum. The Psychology Major: Career Options and Strategies for Success, Second Edition. – М.: , 2003. – 0 с.
    
37. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
38. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
39. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
40. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
41. Daniel Farb. Powerful Pharmaceutical Sales: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital and in Medical ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.
    
42. Daniel Farb. Powerful Pharmaceutical Sales Manual and CD: Complete Guide to Sales Procedures and Techniques for Pharmaceutical Sales Representatives in the Hospital ... HIPAA, Sexual Harassment, and Compliance. – М.: , 2004. – 0 с.
    
43. Jim Blythe. Marketing (Sage Course Companions S : Knowledge and Skills for Success). – М.: , 2006. – 192 с.
    
44. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
45. Gary Koser, Dean Zirwas. Workplace Skills for Success with AutoCAD(R) 2007 - BASICS: A Layered Learning Approach. – М.: , 2006. – 352 с.
    
46. Thomas Cheesebro, Linda O'Connor, Francisco Rios. Communication Skills: Preparing for Career Success (3rd Edition). – М.: , 2006. – 264 с.
    
47. Anne Griffin Perry, Patricia A. Potter. Clinical Nursing Skills and Techniques (6th Edition). – М.: , 2005. – 1408 с.
    
48. Glenn Owen. Using Excel and Access for Accounting (with Student Data CD-ROM). – М.: , 2008. – 324 с.
    
49. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
50. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
51. Pasa Saglam. Individualized Newspaper - Theory and Use of Mass Customization: 45 Indicators to Verify Mass Customization as a Suitable Concept for Markets. – М.: , 2008. – 116 с.
    
52. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
53. Christine B. Tayntor. Project Management Tools and Techniques for Success. – М.: , 2010. – 290 с.
    
54. Richard Side and Guy Wellman. Grammar and Vocabulary for Cambridge Advanced and Proficiency. – М.: Pearson Education Limited, 2006. – 288 с.
    
55. Andrew Littlejohn, Diana Hicks. Cambridge English for Schools: Student's Book 3. – М.: Cambridge University Press, 2003. – 160 с.
    
56. Edited by Michael Dougan and Samantha Currie. 50 Years of the European Treaties: Looking Back and Thinking Forward. – М.: Hart Publishing, 2009. – 440 с.
    
57. Edward J. Tarbuck, Frederick K. Lutgens, Dennis Tasa. Earth: An Introduction to Physical Geology (10th Edition). – М.: , 2010. – 744 с.
    
58. Robert W. Sandstrom, Helene Lohman, James D. Bramble. Health Services: Policy and Systems for Therapists (2nd Edition). – М.: , 2008. – 336 с.
    
59. Shamil Naoum. Dissertation Research and Writing for Construction Students. – М.: , 2010. – 224 с.
    
60. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
61. Jean–marie Lespinasse. Growing Fruit Trees – Novel Concepts and Practices for Successful Care and Management. – М.: , 2011. – 336 с.
    
62. Seibert. Skills and Techniques for Reading French. – М.: , 2002. – 272 с.
    
63. Glenn Firebaugh. Seven Rules for Social Research – Essential Strategies and Concepts for Social Scientists. – М.: , 2008. – 272 с.
    
64. Geoff Stebbings. Growing Your Own Fruit and Veg For Dummies®, UK Edition. – М.: , 2009. – 428 с.
    
65. Ready–to–Use Violence Prevention Skills Lessons & Activities for Elementary Students. – М.: , 2002. – 256 с.
    
66. Ready–to–Use Violence Prevention Skills Lessons & Activities for Secondary Students. – М.: , 2002. – 256 с.
    
67. Anacostia Museum and Center For African American History and Culture. The Black Washingtonians. – М.: , 2005. – 400 с.
    
68. Edited by Michael Dougan and Samantha Currie. 50 Years of the European Treaties. – М.: , 2011. – 438 с.
    
69. Seibert. Skills and Techniques for Reading French. – М.: , 1958. – 0 с.
    
70. Customer Service Skills For Success. – М.: , 2011. – 0 с.
    
71. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
    
72. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
    
73. Study Skills For Nursing And Midwifery Students. – М.: , 2011. – 192 с.
    
74. Andrew Littlejohn, Diana Hicks. Cambridge English for Schools: Student's Book 4. – М.: Cambridge University Press, 2002. – 160 с.
    
75. Susan Earle-Carlin. Q: Skills for Success 5 Listening nd Speaking with Online Practice. – М.: Oxford University Press, 2011. – 278 с.
    
76. Lawrence Lawson. Q Skills for Success Listening and Speaking 5: Teacher's Handbook (+ CD-ROM). – М.: Oxford University Press, 2011. – 128 с.
    
77. Charl Norloff, Debra Daise, Paul Carne. Q: Skills for Success: 4 Reading and Writing. – М.: Oxford University Press, 2013. – 272 с.
    
78. Kevin McClure, Mari Vargo. Q: Skills for Success Listening and Speaking. – М.: Oxford University Press, 2013. – 182 с.
    
79. HTML, XHTML and CSS For Dummies, 7th Edition. – М.: , 2013. – 416 с.
    
80. Excel VBA Programming For Dummies, 3rd Edition. – М.: , 2013. – 408 с.
    
81. Guy Brook-Hart, Helen Tiliouine, Barbara Thomas, Amanda Thomas. Complete First for Schools Student's Pack (комплект из 2 книг + 2 CD-ROM). – М.: Cambridge University Press, 2014. – 264 с.
    
82. Malcolm Mann, Steve Taylore-Knowles. Improve Your Skills: Reading for First: Student's Book (+ Key and MPO Pack). – М.: Macmillan Publishers Limited, Macmillan Education, 2014. – 112 с.
    
83. Malcolm Mann, Steve Taylore-Knowles. Improve Your Skills: Use of English for First: Student's Book (+ Key and MPO Pack). – М.: Macmillan Education, Macmillan Publishers Limited, 2014. – 104 с.
    
84. Improve Your Skills: Listening & Speaking for First: Student's Book (+ CD). – М.: Macmillan Education, 2014. – 120 с.
    
85. Susarla Venkata Ananta Rama Sastry and Ch. V. Ramachandra Murthy. Classification of Solid Particles. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
86. Farhan Hassan Khan and Saba Bashir. Dynamic Web Services Composition and Execution. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
87. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
88. Muhammad Irfan,Muhammad Mazhar Saleem and Farooq Naveed. Manual and Computer Aided Design of Prestressed Concrete Bridges. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
89. T. Onima Reddy and Vikram Singh. Nutritional Assessment of Obese And Non-Obese Female Students. – М.: Scholars' Press, 2014. – 56 с.
    
90. Rajshree Vaishnav and Akanksha Srivastasva. Juvenile Diabetes and Cognitive Performance of Students. – М.: LAP Lambert Academic Publishing, 2013. – 148 с.
    
91. Gayathri Prasena Jaya Kumar,Elya Marini Darmin and C. Puspalata. Industrial Relations: Analysis Of Important Terms And Concepts. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
    
92. Naveed Akhtar and Kausar Saeed. Exploring the Icthyofaunal Diversity of River Chagharzi District Buner. – М.: LAP Lambert Academic Publishing, 2014. – 112 с.
    
93. BASEL ELTHALATHINY and and another 5 undergraduate students. Research, Experimentation, and Fabrication of Aluminum Matrix and Carbon Nanutubes Reinforcement Composite Material. – М.: LAP Lambert Academic Publishing, 2010. – 104 с.
    
94. K. Pradhan,Soma Pradhan and A. Sarkar. Development communication through media planning. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
95. Jitendra Vaghani,Gambhirsinh Vala and Vanrajbhai Gohil. Nitrogen, Potassium and Sulphur for Targeted Yield of Sesame. – М.: LAP Lambert Academic Publishing, 2014. – 244 с.
    
96. Shahimi Mohtar,Ahmad Shabudin Ariffin and Nazim Baluch. Malaysian Poultry Contract Farming SC and Business Performance. – М.: LAP Lambert Academic Publishing, 2015. – 124 с.
    
97. H.S. Mogalekar and Canciyal Johnson. Remote Sensing and GIS for Fisheries Management. – М.: LAP Lambert Academic Publishing, 2015. – 132 с.
    
98. Dilruba Majumder and A.K.M. Samsuddin. Genetic Divergence, Combining ability and Heterosis for Yield and. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
99. Subhasah Chandra and Sarla Saklani. Tool and techniques of chromatography. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
100. Faith Mabiki,James Clark and Louise Summerton. Greener Products: Opportunities and Challenges for Surfactants. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
101. K. P. Damor,K. V. Goswami and S. P. Vyas. Refractometric Study. – М.: LAP Lambert Academic Publishing, 2015. – 60 с.
     
102. Stephen Nyamasyo and Sylvia Wasige. Challenges and Prospects for Conservation of Lake Ecosystem. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
103. Shravan Gadekar. Handbook of Practical Botany for Degree Students. – М.: LAP Lambert Academic Publishing, 2014. – 104 с.
     
104. Shaheena Kamal and Neha Sharma. Biochemistry Of Acid Base Balance And Imbalance For Medical Students. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
     
105. Safeera Anchumukkil and Dhanya N. Life Skill Education and Enrichment for Tribal Adolescents. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
106. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
107. Robert Meagher. Diagnosis and Treatment Recommendations For Autistic Students. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
108. Harsha U. Patel,Chhaganbhai N. Patel and Bhanubhai N. Suhagia. Analytical method development and validation for eprosartan. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
109. Bethany Mello and Tina Lundeen. Determining the Need for a Student Health Service Center. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
110. Calvince Mikingo and Dixon Anjejo. Knowledge and attitude of University students on HIV and AIDS. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
111. Pardeep Bansal,Gagandeep Chahal and Paras Arora. Diagnostic Imaging In Prosthodontics. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
112. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
113. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
114. Sumit Rajendra Salunkhe,Rajesh D. Pandya and Surendra Kumar Rai. Agro-Service Providers and Farmers of Gujarat State. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
115. Srinivas Mondam,Ravindra Kumar Boddeti and Jalaja Prakash. Fractures And Dislocations For Allied Health Sciences. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
116. Nik Hazlina Nik Hussain,Siti Mariam Sh Ahmad and Che Anuar Che Yaacob. Newborn Weight and Large for Gestational Age (LGA) Newborns. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
117. Chilumo Katezi. Simplified Secondary Biology for Form One. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
118. T. Pradeep Kumar and Pavithra D. Teacher Self Efficacy. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
119. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
     
120. Minoo Alemi,Ali Derakhshan and Saeed Rezaei. English Reading for EFL Students. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
121. John Kirkok and Daniel Karanja. ICT Integration in Mathematics Teaching. – М.: LAP Lambert Academic Publishing, 2013. – 52 с.
     
122. Hardik Pandit and Dipti Shah. Image Processing and Analysis for Medical Palmistry. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
123. Ahmad Mobarak Alwteed Alsulili and Mohammad Alaa Al-Hamami. Computer Aids for Teaching and Learning Hearing Impairment Students. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
124. Peter N. Osuji and Japhet Eke Lawrence. The impact of customer service management on IT function. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
125. Muhammad Qaisar Choudhary and Abdul Ghafoor. Auto-organization, Service Discovery and Lookup in P2P Ad Hoc Networks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
126. Sangeetha Krishna Kumar and Prasanna Venkatesan Venkatasamy. SOA Service Lifecycle and SOA Service Lifecycle Governance. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
127. Johan Buys and Tommy Du Plessis. A Framework to Determine the Sustainability of SMMEs in Lesedi. – М.: Scholars' Press, 2014. – 100 с.
     
128. Mohan Kumar T. P. and B. Shivaraj. Market Segmentation and Targeting for Fast Moving Consumer Goods. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
     
129. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
130. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
131. Ali Etemadoleslami Bakhtiyari and Alireza Miremadi. Marketing and Advertising for Higher Education: Theory and Practice. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
132. Sohail Atif Hameed and Tayyaba Sohail. Importance of Leadership for Successful Project Management. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
134. Sung-Ju Kim. Management and Leadership for Human Service Organizations. – М.: LAP Lambert Academic Publishing, 2014. – 280 с.
     
135. Mohammed Ali Mahmoud Pessa and Nehad Ezz El-DIn Fikry. Nurses' Perception Of Barriers And Facilitators For Implementing EBNP. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
     
136. Michael Okon and Elijah Etuk. Literacy skills and utilization by students in Nigerian universities. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
137. DR. NANA ADU-PIPIM BOADUO FRC,Nana Kwaku Kyei Boaduo and Saline Monicah Babitseng Boaduo. Administration, management and organization of schools. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
138. Rajiv Kumar Chaurasia,Ganesh Dubey and Bhaskar Chaurasia. Social and Communicative Participation of Students. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
139. J. B. Rajesh. Technical Writing and Communication Skills for Professional Students. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
140. Sue Elliott, Amanda Thomas. Compact Preliminary for Schools Student's Pack (комплект из 2 книг + 2 CD-ROM). – М.: Cambridge University Press, 2013. – 176 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
6. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
7. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
10. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
11. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
12. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
13. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
14. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
15. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
16. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
17. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
18. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
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