Service Operation Год выпуска: 2010Автор: OGCИздательство: TSOСтраниц: 276ISBN: 0011331048Описание ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
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Егор Сейчас позвонил мне преподаватель и сказал что в целом работа после вашего сопровождения нормальная, но есть несколько мелких замечаний.
