Service Operations Management Год выпуска: 2008Автор: Robert Johnston, Graham ClarkИздательство: Prentice HallСтраниц: 552ISBN: 1405847328, 978-1405847322Описание Written for students of operations management courses on an undergraduate, MSc or MBA course, this book combines a practical approach with detailed theoretical underpinning to provide a valuable perspective on this growing area. Providing tools, frameworks and techniques for operational analysis and improvement, the text builds on the principles of operations management; examining the operations decisions that managers face in controlling their resources and in delivering services to their customers.
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Радик, 22.12 Марина! Письмо получила, больше от вас ничего не требуется. Спасибо за помощь. Успехов Вам!
