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Результаты поиска Лучшие результаты Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с. Дополнительные результаты Markus Schimmer. Competitive Dynamics in the Global Insurance Industry: Strategic Groups, Competitive Moves, and Firm Performance. – М.: , 2012. – 190 с. Woody Wade. Scenario Planning: A Field Guide to the Future. – М.: , 2012. – 190 с. Mehmet anal. Strategy Formulation Framework in Action: The Case of Turkish Airlines on Domestic Air Transportation. – М.: , 2012. – 92 с. Fred R. Kaen. Blueprint for Corporate Governance: Strategy, Accountability, and the Preservation of Shareholder Value. – М.: AMACOM/American Management Association, 2003. – 256 с. Karen P. Schoenebeck. Interpreting and Analyzing Financial Statements (2nd Edition). – М.: , 0. – 0 с. Michelle Leder, Michelle Leder. Financial Fine Print: Uncovering a Company's True Value. – М.: , 0. – 0 с. Ahmed Riahi-Belkaoui. The Role of Corporate Reputation for Multinational Firms: Accounting, Organizational, and Market Considerations. – М.: Quorum Books, 2000. – 248 с. Sallie Sherman, Joseph Sperry, Samuel Reese. The Seven Keys to Managing Strategic Accounts. – М.: McGraw-Hill, 2003. – 256 с. Eleanor Bloxham. Economic Value Management: Applications and Techniques. – М.: , 0. – 0 с. Philip Bligh, Douglas Turk. CRM Unplugged: Releasing CRM's Strategic Value. – М.: John Wiley and Sons, Ltd, 2004. – 206 с. Ed Salzman. Appeal Your Property Taxes -- And Win. – М.: , 0. – 0 с. Mercedes Tabano II. 50 Quotes That Will Get You Excited About Social Media Marketing: Great quotes from some of the biggest names in the biz (as well as the biggest names you've never heard of...) (Volume 1). – М.: , 2012. – 64 с. Leveraging Communities of Practice for Strategic Advantage. – М.: , 0. – 0 с. Rob Lebow, William L. Simon. Lasting Change the Shared Values Process That Makes Companies Great. – М.: , 0. – 0 с. Craig E. Aronoff, John L. Ward. Preparing Your Family Business for Strategic Change. – М.: Business Owner Resources, 1997. – 80 с. William Emmons III. The Evolving Bargain: Strategic Implications of Deregulation and Privatization. – М.: , 0. – 0 с. Matthias Holweg, Frits K. Pil. The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry. – М.: , 0. – 0 с. Verne Harnish. Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Fast-Growth Firm. – М.: Select Books (NY), 2002. – 176 с. Frederick G. Harmon. Playing For Keeps: How the World's Most Aggressive and Admired Companies Use Core Values to Manage, Energize, and Organize Their People, and Promote, Advance, and Achieve Their Corporate Missions. – М.: , 0. – 0 с. Mark R. McNeilly. Sun Tzu and the Art of Business: Six Strategic Principles for Managers. – М.: , 0. – 0 с. Anthony C. Nwadei. The Relationship Between Perceived Values Congruence and Organizational Commitment in Multinational Organization. – М.: , 0. – 0 с. David G. Carnevale, David Carnevale Department of Human Relations at University of Oklahoma. Organizational Development in the Public Sector. – М.: , 0. – 0 с. Thomas J. Hackett, Valerie C. Williams. Documenting Job Content: An Approach to Job & Work Analysis (Building Blocks Series Vol. 6). – М.: , 0. – 0 с. Roger Hoerl, Ronald D. Snee. Statistical Thinking: Improving Business Performance. – М.: Duxbury Press, 2001. – 544 с. Susan F. Shultz. The Board Book: Making Your Corporate Board a Strategic Force in Your Company's Success. – М.: , 0. – 0 с. Colin Barrow. Incubators: A Realist's Guide to the World's New Business Accelerators. – М.: , 0. – 0 с. Edward E. Lawler. Strategic Pay : Aligning Organizational Strategies and Pay Systems (JOSSEY BASS BUSINESS AND MANAGEMENT SERIES). – М.: , 0. – 0 с. Christina Evans. Managing for Knowledge: HR's Strategic Role. – М.: Butterworth-Heinemann, 2003. – 284 с. Strategic Marketing Planning (CIM Student). – М.: , 0. – 0 с. Erich Kasten. People and the Land: Pathways to Reform in Post-Soviet Siberia (Pathways to Reform in Post-Soviet Siberia). – М.: , 0. – 0 с. W.D. Rubinstein. Capitalism, Culture, and Decline in Britain 1750-1990. – М.: , 0. – 0 с. Kathleen A. Laughlin. Women's Work and Public Policy: A History of the Women's Bureau, U.S. Department of Labor, 1945-1970. – М.: , 0. – 0 с. Real R & D Options: Theory, Practice and Implementation (Quantitative Finance Series). – М.: , 2003. – 0 с. Timothy Vick. How to Pick Stocks Like Warren Buffett: Profiting from the Bargain Hunting Strategies of the World's Greatest Value Investor. – М.: , 0. – 0 с. Amy C. Arnott. Morningstar Stocks 500: 2004. – М.: , 0. – 0 с. Julie Jason, Julie Jason. J.K. Lasser's Strategic Investing After 50. – М.: , 0. – 0 с. David L. Caplan. Profiting With Futures Options. – М.: Center for Futures Education, Incorporated, 1998. – 48 с. Alex N., Jr Beavers, Jr. Alex N. Beavers. Roadmap to the E-Factory. – М.: , 0. – 0 с. Fergus O'Connell. How to Run Successful High-Tech Project-Based Organizations. – М.: , 0. – 0 с. John J. McGonagle, Carolyn M. Vella. A New Archetype for Competitive Intelligence. – М.: , 0. – 0 с. Investor's Business Daily, Investor's Business Daily. Military and Political Leaders & Success : 55 Top Military and Political Leaders & How They Achieved Greatness. – М.: , 0. – 0 с. G. William Dauphinais, Grady Means, Colin Price. Wisdom of the CEO: 29 Global Leaders Tackle Today's Most Pressing Challenges. – М.: , 0. – 0 с. Jacqueline Moore, Steven Sonsino. Leadership Unplugged: The New Renaissance of Value Propositions. – М.: , 0. – 0 с. Lisa M. Ellram, Laura M. Birou. Purchasing for Bottom Line Impact: Improving the Organization Through Strategic Procurement. – М.: , 0. – 0 с. Diane Tracy. 10 Steps to Empowerment: A Common-Sense Guide to Managing People. – М.: , 0. – 0 с. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с. Steven W. Floyd, Bill Wooldridge. The Strategic Middle Manager : How to Create and Sustain Competitive Advantage. – М.: , 0. – 0 с. John Pearce, Richard Robinson. Strategic Management with PowerWeb and Business Week Card. – М.: , 0. – 0 с. William P. Belgard, Steven R. Rayner. Shaping the Future: A Dynamic Process for Creating and AchievingYour Company's Strategic Vision. – М.: , 0. – 0 с. James E. White. Will It Sell? How to Determine If Your Invention Is Profitably Marketable (Before Wasting Money on a Patent). – М.: , 0. – 0 с. U.S. Embassy Rome. Country Commercial Guide: Italy (Country Commercial Guides). – М.: , 0. – 0 с. Stefan Kokot. The Econometrics of Sequential Trade Models : Theory and Applications Using High Frequency Data (Lecture Notes in Economics and Mathematical Systems). – М.: , 2004. – 0 с. Brian Stanko. Introduction to the Corporate Annual Report : A Business Application. – М.: , 2003. – 0 с. Ruey S. Tsay. Analysis of Financial Time Series (Wiley Series in Probability and Statistics). – М.: , 2005. – 0 с. John M. Bryson. Strategic Planning for Public and Nonprofit Organizations: A Guide to Strengthening and Sustaining Organizational Achievement. – М.: Jossey-Bass, 2004. – 464 с. Mark Hirschey. Tech Stock Valuation : Investor Psychology and Economic Analysis. – М.: , 2003. – 0 с. John J. Murphy. Converting Customer Value : From Retention to Profit. – М.: , 2005. – 0 с. Timothy P. Vick. How to Pick Stocks Like Warren Buffett : Profiting from the Bargain Hunting Strategies of the World's Greatest Value Investor. – М.: , 2004. – 0 с. Robert Anthony Chechile. The ABCs of IPOs : Investment Strategies and Tactics for New Issue Securities. – М.: , 2004. – 0 с. Robert M. Emmerichs. An Executive Perspective on Workforce Planning. – М.: , 2003. – 0 с. Lisa Haneberg. H.I.M.M. - High Impact Middle Management: Solutions for Today's Busy Managers. – М.: , 2005. – 0 с. Rosalia Rodriguez-Garcia. Self-assessment In Managing For Results: Conducting Self-assessment For Development Practitioners (World Bank Working Papers) (World Bank Working Papers). – М.: , 2005. – 0 с. Gary Gagliardi. The Art of Management: Stragety for Leadership : Sun Tzu's The Art of War Plus (Art of War Plus). – М.: , 2005. – 0 с. Vince Gennaro. Diamond Dollars: The Economics of Winning in Baseball. – М.: , 2007. – 250 с. Dave Ulrich, Norman Smallwood. How Leaders Build Value: Using People, Organization, and Other Intangibles to Get Bottom-Line Results. – М.: , 2006. – 320 с. Gary Gagliardi. Sun Tzu's The Art of War Plus The Art of Sales: Strategy for Salespeople. – М.: , 2005. – 192 с. Bernard Marr. Strategic Performance Management: Leveraging and Measuring Your Intangible Value Drivers. – М.: , 2006. – 240 с. George Eckes. Six Sigma Execution. – М.: , 2005. – 224 с. Anil Menawat, Adam Garfein. Profit Mapping: A Tool for Aligning Operations with Future Profit and Performance. – М.: , 2006. – 240 с. Brian Tracy. Goals! How to Get Everything You Want--Faster Than You Ever Thought Possible. – М.: Berrett-Koehler Publishers, 2004. – 292 с. Ronald Inglehart, Christian Welzel. Modernization, Cultural Change, and Democracy: The Human Development Sequence. – М.: Cambridge University Press, 2005. – 344 с. Richard Florida. The Flight of the Creative Class: The New Global Competition for Talent. – М.: , 2005. – 320 с. Gerald Corey, Marianne Schneider Corey, Patrick Callanan. Issues and Ethics in the Helping Professions. – М.: , 2006. – 576 с. India and Emerging Asia. – М.: , 2005. – 328 с. Ijaz Khan. Pakistan's Strategic Culture and Foreign Policy Making. – М.: , 2007. – 152 с. ASAE & The Center Industry Research. 2008-2009 Blue Chip Association Executive Compensation & Benefits Study. – М.: , 2008. – 94 с. Katharine Hansen. Top Notch Executive Resumes: Creating Flawless Resumes for Managers, Executives, and CEOs. – М.: , 2008. – 256 с. Theodore Kinni. Ayn Rand and Business. – М.: , 2008. – 224 с. Chris Anderson. Long Tail, The, Revised and Updated Edition: Why the Future of Business is Selling Less of More. – М.: Hyperion Book CH, 2008. – 288 с. Strategic Issues Management: Organizations and Public Policy Challenges. – М.: , 2008. – 424 с. Tom Graves. SEMPER and SCORE: enhancing enterprise effectiveness. – М.: , 2008. – 140 с. Philip Jerold Aust. The Essence of Who We Are. – М.: , 2008. – 164 с. Boyce Raynard. TOGAF The Open Group Architecture Framework 100 Success Secrets: 100 Most Asked Questions - The Missing TOGAF Guide on How to Achieve and then Sustain Superior Enterprise Architecture Execution. – М.: Emereo Pty Ltd, 2008. – 188 с. Sally J. Patterson, Janel M. Radtke. Strategic Communications for Nonprofit Organization: Seven Steps to Creating a Successful Plan. – М.: , 2009. – 288 с. Tony Jeary. Strategic Acceleration: Succeed at the Speed of Life. – М.: , 2009. – 304 с. Steven R. Kursh. Minding the Corporate Checkbook: A Manager's Guide to Executing Successful Business Investments. – М.: Financial Times Prentice Hall, Pearson Education, 2004. – 272 с. Jeffrey Hughes. iPhone and iPad Apps Marketing: Secrets to Selling Your iPhone and iPad Apps. – М.: Que, 2010. – 312 с. Konstantinos Tsanis. The excess stock returns of energy companies: A comparative analysis: Risk-return relationship between two countries: Kazakhstan and Canada. – М.: , 2010. – 76 с. Douglas West, John Ford, Essam Ibrahim. Strategic Marketing: Creating Competitive Advantage. – М.: , 2010. – 600 с. MMM, David L Epstein MD. What Is Leadership? (It's Not All About You!): How To Empower Any Organization (Volume 1). – М.: , 2010. – 82 с. John Morecroft. Strategic Modelling and Business Dynamics: A Feedback Systems Approach. – М.: Wiley, 2007. – 464 с. Carol A. Congram. Accountant?s Strategic Marketing Guide. – М.: , 1986. – 194 с. Azadeh Bagheri, Mohammad Beheshti. Exploitation of CRM for Strategic Marketing in Higher Education: Creating a Knowledge-based CRM Framework for Swedish Universities. – М.: , 2011. – 104 с. Stuart Warner. Finance Basics Secrets. – М.: HarperCollins Publishers, 2010. – 128 с. Peter Vizmuller. Design Centering Using Mu-Sigma Graphs and System Simulation. – М.: , 0. – 0 с. Michael B. Ballard. U.S. Grant: The Making Of A General, 1861-1863. – М.: , 2004. – 206 с. Bill Clarke. Illustrated Buyer's Guide to Used Airplanes. – М.: McGraw-Hill Professional Publishing, 2005. – 512 с. Robert Forczyk. Moscow 1941. – М.: Osprey Publishing, 2006. – 96 с. Jean A. T., Ph.D. Pennington. Bowes and Church's Food Values of Portions Commonly Used (Bowe's and Church's Food Values of Portions Commonly Used). – М.: , 2008. – 496 с. N. S. Hellerstein. Diamond: A Paradox Logic (Knots and Everything). – М.: , 2010. – 300 с. Reed Lajoux. Corporate Valuation for Portfolio Investment. – М.: , 2010. – 528 с. Merrill Lynch. Wealth. – М.: , 2008. – 288 с. Kelley J.P. Lindberg. Novell?s NetWare® 5 Basics. – М.: , 1999. – 342 с. Steven A. Beebe, John T. Masterson. Communicating in Small Groups: Principles and Practices (10th Edition) (MyCommunicationKit Series). – М.: , 2011. – 400 с. George Keller. Transforming a College – The Story of a Little– Known College?s Strategic Climb to National Distinction. – М.: , 2005. – 144 с. Michael Brown. America?s Strategic Choices. – М.: , 1997. – 356 с. Michael E Brown. America?s Strategic Choices (Revised Edition). – М.: , 2000. – 448 с. Juan Pablo Stegmann. Strategic Value Management. – М.: , 2009. – 298 с. The Sleuth Investor. – М.: , 2011. – 224 с. The Private Equity Edge: How Private Equity Players And The World'S Top Companies Build Value And Wealth. – М.: , 2011. – 448 с. Investing The Templeton Way: The Market-Beating Strategies Of Value Investing'S Legendary Bargain Hunter. – М.: , 2011. – 240 с. Value-Added Selling: How To Sell More Profitably, Confidently, And Professionally By Competing On Value, Not Price 3/E. – М.: , 2011. – 288 с. The Boss'S Survival Guide, 2E. – М.: , 2011. – 448 с. Neal Lewis. Project Valuation for the Strategic Management of R&D. – М.: LAP Lambert Academic Publishing, 2010. – 204 с. Shamsia Wanjiru Ramadhan. Religious Presence in Kenyan Politics, Culture and Civil Society:. – М.: LAP Lambert Academic Publishing, 2012. – 132 с. Khurram Maqsood Ahmad. Pak-U.S. Strategic Relations. – М.: LAP Lambert Academic Publishing, 2011. – 56 с. Md. Asaduzzaman. Issues of Accuracy, Precision and Error in GIS Data. – М.: LAP Lambert Academic Publishing, 2011. – 140 с. George Chawanda. The Lomwe's Formative Value of Dependence on the Divine Providence. – М.: LAP Lambert Academic Publishing, 2014. – 96 с. Sardor Usmanov. Evolution of Tony Blair’s beliefs about the Middle East peace process. – М.: LAP Lambert Academic Publishing, 2015. – 356 с. Sun-Nyung HEO. Perspectives on South Korea''s Strategic Options in the 21st Century. – М.: LAP Lambert Academic Publishing, 2010. – 112 с. Willem Evers. A Stitch in Time Saves Nine. – М.: LAP Lambert Academic Publishing, 2011. – 112 с. Mona Al-Smadi. Integrating Children's Literature at the Kindergarten Stage. – М.: LAP Lambert Academic Publishing, 2012. – 140 с. Shelley Thornton. Supporting children's mental well-being in primary schools. – М.: LAP Lambert Academic Publishing, 2014. – 372 с. Sandria Stephenson. Politics, Policy, and Socio-economic Impact on Continuing Higher Ed. – М.: LAP Lambert Academic Publishing, 2010. – 388 с. Wenshin Chen. Strategising Mobile Technology for Institutional Competition. – М.: LAP Lambert Academic Publishing, 2012. – 484 с. Asifa Jahangir. Pakistan-China Strategic Partnership: Challenges and Prospects. – М.: LAP Lambert Academic Publishing, 2013. – 220 с. Pentti Malaska and Karin Holstius. Advanced Strategic Thinking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Stefan Liljenstrom. Driving Strategic Value from IT. – М.: LAP Lambert Academic Publishing, 2011. – 92 с. Elisa Raoli. Earnings management and firm's market value. – М.: LAP Lambert Academic Publishing, 2013. – 112 с. Wynand Bender. Mineral Resource Management Principles and Best Practices. – М.: LAP Lambert Academic Publishing, 2012. – 144 с. Odiljon Abdurazzakov. Role Of Strategic Vision In Determining Company Success. – М.: LAP Lambert Academic Publishing, 2012. – 64 с. Nivin Abdelmeguid. Strategic Human Resource Management and Organizational Performance. – М.: LAP Lambert Academic Publishing, 2014. – 132 с. Inese Mavlutova. Business restructuring and company’s market value. – М.: LAP Lambert Academic Publishing, 2011. – 132 с. Hemaloshinee Vasudevan. Ajinomoto Co. Japan – CSR’s Strategic Complimenting Its Business. – М.: LAP Lambert Academic Publishing, 2014. – 56 с. Phyllis Muthoni Muturi. Kenya's Dairy Value Chain Analysis and its Competitive Advantage. – М.: LAP Lambert Academic Publishing, 2015. – 64 с. Dolgorsuren Chandmani and Regzedmaa Bayar. What you see? Value or ...?. – М.: LAP Lambert Academic Publishing, 2011. – 76 с. Michael Busler. Celebrity Endorsements and Consumer''s Perception of Product Quality. – М.: LAP Lambert Academic Publishing, 2010. – 148 с. Shubhabrata Basu. Strategic Response of State Owned Enterprises to Environmental Shifts. – М.: LAP Lambert Academic Publishing, 2010. – 224 с. Indradevi Balasundaram. Human Capital Development. – М.: LAP Lambert Academic Publishing, 2012. – 176 с. Mulugeta Adane. Challenges And Prospects Of Implementing BPR. – М.: LAP Lambert Academic Publishing, 2012. – 60 с. Лучшие результаты Ничего не найдено Дополнительные результаты Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007. У российского рынка структурного финансирования неплохие перспективы. интервью с И. Пенкиной, ведущим аналитиком Standard & Poor's. Е.Е. Смирнов, "Управление в кредитной организации", № 3, май-июнь 2007. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005. Standard & Poor's о банках России в 2005 году. И.Е. Смирнов, "Банковское кредитование", № 3, III квартал 2005. CRM и информационная безопасность. А. Школьников, "Банковское дело в Москве", № 5, май 2005. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г. Управление рисками трансграничной морской перевозки продуктов переработки нефти; эволюция методов начисления компенсации. на примере деятельности IOPC FUND's. Н.Г. Скачков, "Lex Russica", N 3, май-июнь 2012 г. CRM: формирование клиентской лояльности в банках. М. Бар-Бирюкова, "Финансовая газета", N 24, июнь 2011 г. Внедрение CRM-системы: анализ российской практики. А. Замыслов, "Финансовая газета", N 45, ноябрь 2010 г. Клиентская служба и CRM-система ресторана в состоянии эффективно управлять "воронкой продаж". Е. Петренко, "Управление персоналом", N 20, октябрь 2010 г. Неравная дуэль: ежедневник или CRM?. Е. Астапенко, Н. Рахманкулова, "Бухгалтерия и банки", N 8, август 2010 г. Жизнь финансового директора в стиле Value Creation. А. Тараканов, "Консультант", N 13, июль 2010 г. CRM-Системы: контроль работы менеджеров по продажам. С. Гара, "Финансовая газета. Региональный выпуск", N 21, май 2010 г. Проблемы внедрения и использования CRM-технологии в страховых компаниях. Г.Б. Ермолаев, "Организация продаж страховых продуктов", № 4, июль-август 2009. CRM - инструмент управления взаимоотношениями государства с гражданами. А. Драчук, "Финансовая газета. Региональный выпуск", № 37, сентябрь 2008. Легкое CRM-решение для банков. А. Манин, "БДМ. Банки и деловой мир", № 9, сентябрь 2008. Внедрение CRM-системы в сфере кредитования физических лиц. В. Белан, "Финансовая газета. Региональный выпуск", № 14, апрель 2008. Опираясь на эффективные CRM-системы. И.Е. Смирнов, "Банковский ритейл", № 1, I квартал 2008. Образцы работ
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