Результаты поиска

Лучшие результаты

1. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
   

Дополнительные результаты

1. Richard D. Harroch. Business Contracts Kit for Dummies (With CD-ROM). – М.: For Dummies, 0. – 330 с.
   
2. Robert William Hahn, Aei-Brookings Joint Center for Regulatory Studies. Government Policy Toward Open Source Software. – М.: , 0. – 0 с.
   
3. John H. Coatsworth, Alan M. Taylor, David Rockefeller Center for Latin American Studies. Latin America and the World Economy Since 1800. – М.: , 0. – 0 с.
   
4. William Craft Brumfield, Boris V. Anan'Ich, Yuri Petrov, B. V. Ananich, Iu. A. Petrov, Woodrow Wilson International Center for Scholars. Commerce in Russian Urban Culture 1861-1914: 1861-1914. – М.: , 0. – 0 с.
   
5. Anne O. Krueger, Stanford University Center for Research on Economic Development and Po. Economic Policy Reforms and the Indian Economy. – М.: , 0. – 0 с.
   
6. Emirates Center for Strategic Studies &, Michael Kuczynski. Privatization and Deregulation in the Gulf Energy Sector. – М.: , 0. – 0 с.
   
7. Manuel R. Agosin, Centers for Research in Applied Economics. Foreign Direct Investment in Latin America. – М.: , 0. – 0 с.
   
8. Gerhard Illing, Universitat Munchen Center for Economic Studies, Ulrich Kluh. Spectrum Auctions and Competition in Telecommunications (Cesifo Seminar Series). – М.: , 0. – 0 с.
   
9. James Heintz, Nancy Folbre, The Center for Popular Economics, United For a Fair Economy, National Priorities Project. The Ultimate Field Guide to the US Economy: A Compact and Irreverent Guide to Economic Life in Americ, New Updated Edition. – М.: , 0. – 0 с.
   
10. Emirates Center for Strategic Studies and Research. Caspian Energy Resources: Implications for the Arab Gulf States. – М.: , 0. – 0 с.
    
11. Suzanne Iudicello, Michael Weber, Robert Wieland, Center for Marine Conservation. Fish, Markets, and Fishermen: The Economics of Overfishing. – М.: , 0. – 0 с.
    
12. Stephen Coscia. Tele-Stress - Relief For Call Center Stress Syndrome. – М.: , 0. – 0 с.
    
13. Malcolm Kushner. Presentations for Dummies. – М.: For Dummies, 2004. – 380 с.
    
14. Helen Huber, Audree Spatz, Center for Applied Gerontology. Homemaker/Home Health Aide. – М.: , 0. – 0 с.
    
15. National Center for Construction Educati. Exploring Careers in Construction. – М.: , 0. – 0 с.
    
16. Steven Peterson, Peter E. Jaret. Business Plans Kit for Dummies (+ CD-ROM). – М.: For Dummies, 0. – 330 с.
    
17. Marshall Loeb, Stephen Kindel. Leadership for Dummies. – М.: For Dummies, 1999. – 384 с.
    
18. Katherine Catlin, Jana B. Matthews, Kauffman Center for Entrepreneurial Leadership. Building the Awesome Organization: Six Essential Components that Drive Business Growth. – М.: , 0. – 0 с.
    
19. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile: Participant's Workbook. – М.: , 0. – 0 с.
    
20. Cynthia D. McCauley, Patricia J. Ohlott, Marian N. Ruderman, Center for Creative Leadership. Job Challenge Profile, Facilitator's Guide Package (Includes Participant Workbook Pkg, and Facilitator's Guide) : Learning from Work Experience. – М.: , 0. – 0 с.
    
21. Duane E. Sharp. Call Center Operation: Design, Operation, and Maintenance. – М.: Digital Press, 2003. – 318 с.
    
22. Incoming Calls Management, Research Strategies International. The Multichannel Call Center Study Final Report. – М.: , 0. – 0 с.
    
23. National Law Center for Inter-American Free Trade. Transparency and Truth in Latin American Banking. – М.: , 0. – 0 с.
    
24. Alan R. Simon. Stock Options for Dummies. – М.: For Dummies, 2001. – 336 с.
    
25. Andrew Waite, Andrew J. Waite. A Practical Guide to Call Center Technology. – М.: CMP, 2002. – 497 с.
    
26. Emirates Center for Strategic Studies and Research. Leadership and Management in the Information Age (Emirates Center for Strategic Studies and Research). – М.: , 0. – 0 с.
    
27. Leadership The Center For Army, Army Department of the. The U.S. Army Leadership Field Manual. – М.: , 0. – 0 с.
    
28. Brad Cleveland. ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals. – М.: Call Center Press, 2003. – 209 с.
    
29. Brad Cleveland, Debbie Harne. Call Center Operations Management Handbook and Study Guide. – М.: , 0. – 0 с.
    
30. Maxine Dalton, Center for Creative Leadership. Learning Tactics Inventory, includes sample copy of Participant's Workbook : Facilitator's Guide. – М.: , 0. – 0 с.
    
31. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
32. Frank Catalano, Bud E. Smith. Internet Marketing for Dummies. – М.: For Dummies, 2000. – 360 с.
    
33. Million Dollar Round Table Center for Productivity. Million Dollar Prospecting Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
    
34. Million Dollar Round Table Center for Productivity. Million Dollar Closing Techniques (Million Dollar Round Table Series). – М.: , 0. – 0 с.
    
35. The Million Dollar Round Table Center for Productivity. Million Dollar Selling Techniques (MILLION DOLLAR ROUND TABLE). – М.: , 0. – 0 с.
    
36. National Law Center for Inter-American Free Trade. Inter-American Reform: Bankruptcy Law Developments and Secured Financing. – М.: , 0. – 0 с.
    
37. Peter P. Rogers, Peter Lydon, Peter Robers, Arab Fund for Economic and Social Development, Harvard University Division of Applied Science, Harvard University Center for Middle Eastern Studies. Water in the Arab World: Perspectives and Prognoses. – М.: , 0. – 0 с.
    
38. Stephen Londergan. Lotus Notes 6 for Dummies. – М.: For Dummies, 2002. – 384 с.
    
39. Debbie Walkowski. Visio 2003 For Dummies. – М.: For Dummies, 2004. – 398 с.
    
40. Mara Friedman. Amazon.com for Dummies. – М.: For Dummies, 2004. – 340 с.
    
41. Garber Peter. Learning Points: 80 Activities and Actions for Call Center Excellence (Learning Points). – М.: , 2004. – 0 с.
    
42. Center for Creative Leadership, Jennifer J. Deal, Don W. Prince. Developing Cultural Adaptability: How to Work Across Differences (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
43. Scott Hatch, Lisa Hatch. GMAT For Dummies. – М.: For Dummies, 2006. – 384 с.
    
44. Jonathan Teller-Elsberg , Nancy Folbre, James Heintz, The Center for Popular Economics. Field Guide to the U.S. Economy: A Compact and Irreverent Guide to Economic Life in America, Revised and Updated Edition. – М.: , 2006. – 240 с.
    
45. Center For Strat Emirates. Asian Energy Markets: Dynamics And Trends (Emirates Center for Strategic Studies and Research (Paperback)). – М.: , 2005. – 404 с.
    
46. Michael Seid, Dave Thomas. Franchising For Dummies. – М.: For Dummies, 2006. – 408 с.
    
47. Center for Creative Leadership, Michael E. Kossler, Sonya Prestridge. Leading Dispersed Teams (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 31 с.
    
48. Dirk Zeller. Telephone Sales for Dummies. – М.: For Dummies, 2007. – 288 с.
    
49. High-Powered Investing all-in-One for Dummies. – М.: For Dummies, 2008. – 792 с.
    
50. Kathleen Allen, Peter Economy. Complete MBA For Dummies. – М.: For Dummies, 2007. – 414 с.
    
51. Center for Creative Leadership, Wayne Hart, Karen Kirkland. Using Your Executive Coach (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
52. Center for Creative Leadership, Kim Kanaga, Sonya Prestridge. How to Launch a Team: Start Right for Success (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
53. Center for Creative Leadership, Barbara Popejoy, Brenda J. McManigle. Managing Conflict with Direct Reports (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
54. Center for Creative Leadership, Michael H. Hoppe. Active Listening: Improve Your Ability to Listen and Lead (J-B CCL (Center for Creative Leadership)). – М.: , 2007. – 0 с.
    
55. Center for Creative Leadership. Setting Priorities: Personal Values, Organizational Results (Ideas Into Action Guidebooks). – М.: , 2007. – 30 с.
    
56. Jill Gilbert, JD, CPA Welytok. Sarbanes-Oxley For Dummies. – М.: For Dummies, 2008. – 384 с.
    
57. Mary Jane Sterling. Business Math For Dummies. – М.: For Dummies, 2008. – 388 с.
    
58. Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson. Call Centers for Dummies. – М.: John Wiley and Sons, Ltd, 2010. – 384 с.
    
59. Deanna Sclar. Auto Repair For Dummies. – М.: For Dummies, 1999. – 600 с.
    
60. David Herman. Narrative Theory and the Cognitive Sciences (Center for the Study of Language and Information - Lecture Notes). – М.: Center for the Study of Language and Inf, 2003. – 336 с.
    
61. David Herman. Narrative Theory and the Cognitive Sciences (Center for the Study of Language and Information - Lecture Notes). – М.: Center for the Study of Language and Inf, 2003. – 336 с.
    
62. The Emirates Center for Strategic Studies and Research. The Information Revolution and the Arab World: Its Impact on State and Society. – М.: I. B. Tauris, 1998. – 236 с.
    
63. Economics, and the Environment The H. John Heinz III Center for Science. The State of the Nation's Ecosystems 2008: Measuring the Land, Waters, and Living Resources of The United States. – М.: , 2008. – 300 с.
    
64. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с.
    
65. Marsha Collier. Facebook and Twitter For Seniors For Dummies. – М.: For Dummies, 2010. – 336 с.
    
66. Carlos I. Calle. Einstein For Dummies. – М.: For Dummies, 2005. – 384 с.
    
67. Center for Creative Leadership. Feedback That Works. – М.: , 2007. – 32 с.
    
68. Center for Chemical Process Safety (CCPS). Guidelines for Auditing Process Safety Management Systems. – М.: , 1992. – 160 с.
    
69. Center for Creative Leadership. Building Your Team?s Morale, Pride, and Spirit. – М.: , 2007. – 28 с.
    
70. Center for Creative Leadership. Setting Your Development Goals. – М.: , 2007. – 0 с.
    
71. Consumer Dummies. French For Dummies®. – М.: , 2011. – 384 с.
    
72. Consumer Dummies. Italian For Dummies®. – М.: , 2011. – 408 с.
    
73. The National Alliance For Youth Sports. Coaching Basketball For Dummies®. – М.: , 2007. – 384 с.
    
74. Consumer Dummies. Algebra Essentials For Dummies® Bundle. – М.: , 2011. – 0 с.
    
75. Consumer Dummies. Grilling and BBQ Sauces For Dummies® Bundle. – М.: , 2010. – 0 с.
    
76. Consumer Dummies. Guitar For Dummies® Bookazine Bundle with DVD. – М.: , 2010. – 0 с.
    
77. Consumer Dummies. Wine For Dummies® Bookazine Bundle with DVD. – М.: , 2011. – 0 с.
    
78. Consumer Dummies. Yoga For Dummies®. – М.: , 2010. – 0 с.
    
79. Consumer Dummies. Piano For Dummies® Bundle. – М.: , 2010. – 0 с.
    
80. Center for Chemical Process Safety (CCPS). Guidelines for Engineering Design for Process Safety. – М.: , 1989. – 686 с.
    
81. Center for Chemical Process Safety (CCPS). Guidelines for Safe Process Operations and Maintenance. – М.: , 1986. – 92 с.
    
82. Center for Chemical Process Safety (CCPS). Guidelines for Evaluating Process Plant Buildings for External Explosions and Fires. – М.: , 1986. – 140 с.
    
83. The National Alliance For Youth Sports. Coaching Volleyball For Dummies®. – М.: , 2009. – 384 с.
    
84. Consumer Dummies. Darwin For Dummies®. – М.: , 2006. – 384 с.
    
85. Sheryl Lindsell–Roberts. Technical Writing For Dummies. – М.: For Dummies, 2001. – 336 с.
    
86. Dummies. Book Clubs For Dummies(r). – М.: , 2003. – 384 с.
    
87. National Alliance for Youth Sports. Coaching Lacrosse For Dummies®. – М.: , 2008. – 368 с.
    
88. The Schomburg Center for Research in Black Culture. The Black New Yorkers. – М.: , 2001. – 480 с.
    
89. Real Bergevin. Call Center fur Dummies. – М.: , 2007. – 388 с.
    
90. Danny Briere. Windows® XP Media Center Edition 2004 PC For Dummies®. – М.: , 2003. – 354 с.
    
91. Consumer Dummies. Canning & Preserving All–in–One For Dummies®. – М.: , 2011. – 696 с.
    
92. The National Alliance For Youth Sports. Coaching Baseball For Dummies®. – М.: , 2007. – 384 с.
    
93. Center for Creative Leadership. Social Identity. – М.: , 2008. – 0 с.
    
94. Center for Creative Leadership. Adaptability. – М.: , 2007. – 32 с.
    
95. Center for Creative Leadership. Critical Reflections. – М.: , 2007. – 28 с.
    
96. Center for Creative Leadership. Learning from Life. – М.: , 2007. – 32 с.
    
97. Consumer Dummies. Knitting For Dummies®, 2nd Edition & Knitting Patterns For Dummies®, Book Bundle. – М.: , 2011. – 0 с.
    
98. Center for Creative Leadership. Communicating Your Vision. – М.: , 2007. – 0 с.
    
99. Center for Creative Leadership. Active Listening. – М.: , 2007. – 0 с.
    
100. Center for Creative Leadership. Making Creativity Practical. – М.: , 2007. – 32 с.
     
101. Center for Creative Leadership. Keeping Your Career on Track. – М.: , 2002. – 0 с.
     
102. Center for Creative Leadership. Preparing for Development. – М.: , 2007. – 0 с.
     
103. Center for Creative Leadership. Building Resiliency. – М.: , 2002. – 0 с.
     
104. Center for Creative Leadership. Using Your Executive Coach. – М.: , 2007. – 0 с.
     
105. Center for Creative Leadership. How to Form a Team. – М.: , 2007. – 0 с.
     
106. Consumer Dummies. Personal Finance For Dummies®, 6th Edition & Investing For Dummies®, 5th Edition Book Bundle. – М.: , 2011. – 0 с.
     
107. Consumer Dummies. Living Gluten–Free For Dummies®, 2nd Edition & Gluten–Free Cooking For Dummies® Book Bundle. – М.: , 2011. – 0 с.
     
108. Center for Creative Leadership. Three Keys to Development. – М.: , 2007. – 0 с.
     
109. Center for Creative Leadership. Giving Feedback to Subordinates. – М.: , 2007. – 0 с.
     
110. Center for Creative Leadership. Developing Your Intuition. – М.: , 2007. – 0 с.
     
111. Center for Creative Leadership. Influence. – М.: , 2007. – 0 с.
     
112. Center for Creative Leadership. Finding Your Balance. – М.: , 2008. – 0 с.
     
113. Center for Creative Leadership. Managing Conflict with Your Boss. – М.: , 2007. – 0 с.
     
114. Center for Creative Leadership. How to Launch a Team. – М.: , 2007. – 0 с.
     
115. Center for Creative Leadership. Maintaining Team Performance. – М.: , 2007. – 0 с.
     
116. Center for Creative Leadership. Managing Conflict with Direct Reports. – М.: , 2007. – 0 с.
     
117. Anacostia Museum and Center For African American History and Culture. The Black Washingtonians. – М.: , 2005. – 400 с.
     
118. Center for Chemical Process Safety (CCPS). Safe Design and Operation of Process Vents and Emission Control Systems. – М.: , 1971. – 0 с.
     
119. Center for Professional Computer Education. Multimate ProfessionalTM. – М.: , 1986. – 240 с.
     
120. Center for Professional Computer Education. DisplayWrite III. – М.: , 1987. – 224 с.
     
121. Center for Professional Computer Education. WordStar®. – М.: , 1987. – 192 с.
     
122. Center for Professional Computer Education. LOTUS 1–2–3 Quick Reference Handbook. – М.: , 1986. – 240 с.
     
123. Consumer Dummies. Military Flight Aptitude Tests For Dummies®. – М.: , 2011. – 528 с.
     
124. Center for Chemical Process Safety (CCPS). Inherently Safer Chemical Processes. – М.: , 2009. – 412 с.
     
125. Center for Occupational Research and Development. Applied Physics for Technicians. – М.: , 1988. – 976 с.
     
126. Consumer Dummies. Raising Beef Cattle For Dummies®. – М.: , 2012. – 384 с.
     
127. Schomburg Center for Research in Black Culture, The New York Public Library. The Black New Yorkers. – М.: , 1999. – 480 с.
     
128. Consumer Dummies. Starting an Etsy Business For Dummies®. – М.: , 2011. – 360 с.
     
129. Center for Historic Houses and National Trust for Historic Preservation. Maintaining Your Old House. – М.: , 1996. – 0 с.
     
130. Center for Historic Houses and National Trust for Historic Preservation. Inspecting an Old House Before You Buy. – М.: , 1996. – 0 с.
     
131. Tanenbaum Center for Interreligious Understanding. Peacemakers in Action: Profiles of Religion in Conflict Resolution. – М.: , 2007. – 524 с.
     
132. John A. Tracy. Accounting for Dummies. – М.: For Dummies, 2013. – 382 с.
     
133. Lisa Sabin–Wilson. WordPress Web Design For Dummies. – М.: For Dummies, 2013. – 384 с.
     
134. Toby Smithson, Alan L. Rubin. Diabetes Meal Planning and Nutrition For Dummies. – М.: For Dummies, 2013. – 384 с.
     
135. Lisa Sabin-Wilson. WordPress For Dummies. – М.: John Wiley and Sons, Ltd, For Dummies, 2014. – 436 с.
     
136. Karen Chouinard. Constraints for Leading in the Call Center Environment. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
137. Nick Graham. Project Management for Dummies. – М.: For Dummies, 2015. – 410 с.
     
138. Consumer Dummies. Catholicism All??“In??“One For Dummies. – М.: , 2015. –  с.
     
139. Consumer Dummies. Bookkeeping All??“In??“One For Dummies. – М.: , 2015. –  с.
     
140. Consumer Dummies. Gluten??“Free All??“In??“One For Dummies. – М.: , 2015. –  с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
4. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
5. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
6. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
7. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
8. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
9. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
10. Тренер должен любить людей. интервью со С. Ивановой, старшим партнером, тренером-консультантом KPG Training Center Ivanova & Lebedeva. "Управление персоналом", № 12, июнь 2005.
11. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
12. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
13. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
14. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
15. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
16. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.
17. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.