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Leadership in an Era of Change. – М.: , 2010. – 0 с. H Von Bulow. The Piano Master Classes of Hans Von Bulow. – М.: , 1993. – 196 с. Jacqueline Jones. American Work – Four Centuries of Black & White Labor. – М.: , 1998. – 544 с. John W O?malley. Four Cultures of the West. – М.: , 2004. – 272 с. Harry M. Kraemer. From Values to Action: The Four Principles of Values–Based Leadership. – М.: , 2011. – 224 с. Jacqueline Jones. American Work – Four Centuries of Black & White Labor (Paper). – М.: , 1999. – 0 с. Hugo Von Hofmannstha. The Whole Difference – Selected Writings of Hugo Von Hofmannsthal. – М.: , 2008. – 520 с. David B. Loeper. The Four Pillars of Retirement Plans. – М.: , 2009. – 244 с. Paracelsus. Four Treatises of Theophrastus Von Hohenheim Called Paracelsus. – М.: , 1996. – 256 с. R Ashcraft. Revolutionary Politics & Locke?s Two Treatises of Government (Limited Paperback Ed). – М.: , 1992. – 638 с. Rowan. Four Days of Mayaguez. – М.: , 2007. – 224 с. John W O?malley. 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Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005. Бухгалтерия мирового бренда. интервью с К. Туном, бухгалтером отеля Four Seasons. С. Кузина, "Расчет", N 7, июль 2012 г. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С. Машарипов, "Управление персоналом", N 16, август 2010 г. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008. Образцы работ
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