Результаты поиска

Лучшие результаты

1. Shaun Smith, Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. – М.: Financial Times Prentice Hall, 2002. – 224 с.
   

Дополнительные результаты

1. Vincent B. Khapoya. The African Experience: An Introduction. – М.: Prentice Hall, 2009. – 320 с.
   
2. Katia Passerini, Ayman El Tarabishy, Karen Patten. Information Technology for Small Business: Managing the Digital Enterprise. – М.: , 2012. – 140 с.
   
3. David L. Bodde, Caron H. St. John. Chance and Intent: Managing the Risks of Innovation and Entrepreneurship. – М.: , 2012. – 168 с.
   
4. Michael P. Cangemi, Tommie Singleton. Managing the Audit Function : A Corporate Audit Department Procedures Guide. – М.: , 0. – 0 с.
   
5. Marilyn R. Seymann. Managing the New Bank Technology: An Executive Blueprint for the Future (Glenlake Business Monographs). – М.: , 0. – 0 с.
   
6. James J. Stapleton, James J. Stapleton. Executive's Guide to Knowledge Management: The Last Competitive Advantage. – М.: , 0. – 0 с.
   
7. Al Jamal Mustafa Shindaini, Tanmoy Debnath. The Customer Satisfaction on Debit Card: A case study on Standard Bank Limited,Khulna, Bangladesh. – М.: , 2012. – 76 с.
   
8. Thomas Lundqvist. Law of sales - how to get the customer to buy. – М.: , 2012. – 146 с.
   
9. Susan Strasser. Commodifying Everything: Relationships of the Market. – М.: , 0. – 0 с.
   
10. David K. Carr, Kelvin J. Hard. Managing the Change Process: A Field Book for Change Agents, Team Leaders, and Reengineering Managers. – М.: , 0. – 0 с.
    
11. Ernest Aryeetey, Julius Court, Machiko Nissanke, Beatrice Weder, International Conference "Asia and Africa in the Global Economy. Asia and Africa in the Global Economy. – М.: , 0. – 0 с.
    
12. Robert Prescott-Allen. The Wellbeing of Nations: A Country-by-Country Index of Quality of Life and the Environment. – М.: , 0. – 0 с.
    
13. Simon Gerrard, R. Kerry Turner, Ian Bateman. Environmental Risk Planning and Management (Managing the Environment for Sustainable Development Series). – М.: , 0. – 0 с.
    
14. Charles Handy. Gods of Management: The Changing Work of Organizations. – М.: Oxford University Press, 1996. – 272 с.
    
15. A. J. Chopra. Managing the People Side of Innovation: 8 Rules for Engaging Minds and Hearts. – М.: , 0. – 0 с.
    
16. James E. Lukaszewski. Current Crisis Communication Issues : Getting Your Boss to Buy Into Crisis Planning; Building a Crisis Response Plan That Works; When to Send Your Boss ... The Lawyers; Managing The Violent Threat. – М.: Lukaszewski Group, 1996. – 22 с.
    
17. Donald J. Bowersox, David J. Closs, The McGraw-Hill Companies. Logistical Management: The Integrated Supply Chain Process. – М.: , 0. – 0 с.
    
18. M. Larry Shillito, M Larry Shillito. Acquiring, Processing, and Deploying Voice of the Customer. – М.: , 0. – 0 с.
    
19. Sheila W. Furjanic, Laurie A. Trotman. Turning Training into Learning: How to Design and Deliver Programs that Get Results. – М.: , 0. – 0 с.
    
20. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
21. Giorgio Merli. Breakthrough Management : How to Convert Priority Objectives into Results. – М.: , 0. – 0 с.
    
22. Gary Burchill, Christina Hepner Brodie. Voices into Choices. Acting on the Voice of the Customer. – М.: Joiner Assoc, 1997. – 448 с.
    
23. Paul S. Turner, Diane B. Wunnicke. Managing the Risks of Payments Systems. – М.: , 0. – 0 с.
    
24. Erik Banks. The Simple Rules of Risk : Revisiting the Art of Financial Risk Management (The Wiley Finance Series). – М.: , 2003. – 0 с.
    
25. John Mills. Managing the World Economy. – М.: , 0. – 0 с.
    
26. Philip B. Schary, Phil Schary, Tage Skjott-Larsen. Managing the Global Supply Chain. – М.: , 0. – 0 с.
    
27. Bill Emmott, Koji Watanabe, Paul Wolfowitz, Trilateral Commission. Managing the International System over the Next Ten Years: Three Essays (Triangle Papers, No 50). – М.: , 0. – 0 с.
    
28. Bud Bilanich. Using Values to Turn Vision into Reality. – М.: , 0. – 0 с.
    
29. Michael J. Earl, Oxford Institute of Information Management, Pa Consulting Group. Information Management: The Organizational Dimension. – М.: , 0. – 0 с.
    
30. Jill Dyche, Jill Dyche. e-Data: Turning Data into Information with Data Warehousing (Addison-Wesley Information Technology Series). – М.: , 0. – 0 с.
    
31. Clifford F. Gray, Erik W. Larson. Project Management: The Managerial Process w/ Student CD-ROM. – М.: , 0. – 0 с.
    
32. Donald G. Reinertsen. Managing the Design Factory: The Product Developer's Toolkit. – М.: , 0. – 0 с.
    
33. James H. Donnell. 25 Management Lessons From the Customer's Side of the Counter. – М.: , 0. – 0 с.
    
34. Charles A. Krause. Fastrack Business Management: The Minute MBA. – М.: Calumet Publishing, 1995. – 270 с.
    
35. Francois Dupuy. The Customer's Victory: From Corporation to Co-Operation. – М.: , 0. – 0 с.
    
36. Morgen Witzel. Management: The Basics. – М.: , 0. – 0 с.
    
37. Robert A. Willson, Frank J., Jr Smith. Managing the Agribusiness Firm. – М.: , 0. – 0 с.
    
38. Shaun Smith, Joe Wheeler. Managing the Customer Experience: Turning Customers into Advocates. – М.: Financial Times Prentice Hall, 2002. – 224 с.
    
39. David A. Aaker. Developing Business Strategies. – М.: John Wiley and Sons, Ltd, 0. – 338 с.
    
40. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
41. Dick Lee. The Customer Relationship Management Survival Guide. – М.: , 0. – 0 с.
    
42. Shaun Belding. Winning With the Customer from Hell: A Survival Guide (Winning With the . . . from Hell). – М.: , 0. – 0 с.
    
43. The Editors of the Customer Communicator. Skillsharpener: Training for the Frontline (Skillsharpener). – М.: , 0. – 0 с.
    
44. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
45. Seth Godin. Permission Marketing: Turning Strangers into Friends, and Friends into Customers. – М.: Simon & Schuster, 1999. – 256 с.
    
46. Terry R. Bacon, Terry Bacon, Terry R., Ph.D. Bacon. Selling to Major Accounts: Tools, Techniques, and Practical Solutions for the Sales Manager. – М.: , 0. – 0 с.
    
47. Ian H. Gordon. Relationship Marketing : New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever. – М.: John Wiley and Sons, Ltd, 1998. – 336 с.
    
48. Frank Bradley. Strategic Marketing : In the Customer Driven Organization. – М.: , 0. – 0 с.
    
49. Sandra Brizga, Brian L. Finlayson. River Management : The Australasian Experience (International Association of Geomorphologists). – М.: , 0. – 0 с.
    
50. Wendi Pohs, Gayle Thiel, Seth Earley, Marianne White. Practical Knowledge Management: The Lotus Discovery System. – М.: , 0. – 0 с.
    
51. Jesse Feiler. Managing the Web-Based Enterprise. – М.: , 0. – 0 с.
    
52. Jerry N. Luftman. Managing the Information Technology Resource: Leadership in the Information Age. – М.: , 0. – 0 с.
    
53. Paul S. Adler, Terry A. Winograd. Usability: Turning Technologies into Tools. – М.: , 0. – 0 с.
    
54. Richard Stutely. The Definitive Guide to Managing the Numbers. – М.: , 2003. – 0 с.
    
55. Jerald W. Chesser. World of Culinary Supervision, Training and Management, The (3rd Edition). – М.: , 2004. – 0 с.
    
56. Commodifying Everything: Relationships of the Market. – М.: , 2003. – 0 с.
    
57. Complexity and Ecosystem Management: The Theory and Practice of Multi-Agent Systems (In Association With the International Society for Ecological Economics). – М.: , 2003. – 0 с.
    
58. Richard L. Daft. The Leadership Experience (Dryden Press Series in Management). – М.: , 2004. – 0 с.
    
59. Jay R. Galbraith. Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process (Jossey Bass Business and Management Series). – М.: , 2005. – 0 с.
    
60. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
61. Matthew Hinton. Introducing Information Management: The business approach. – М.: , 2005. – 0 с.
    
62. M. J. Morris. The First-Time Manager: The First Steps To A Brilliant Management Career. – М.: , 2005. – 0 с.
    
63. Mandyam M. Srinivasan. Streamlined : 14 Principles for Building & Managing the Lean Supply Chain. – М.: , 2004. – 0 с.
    
64. David Simchi-Levi. Managing the Supply Chain : The Definitive Guide for the Business Professional. – М.: , 2003. – 0 с.
    
65. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
66. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
    
67. Jai B P Sinha. Multinationals in India: Managing the Interface of Cultures. – М.: , 2004. – 296 с.
    
68. David Meerman Scott. Cashing In With Content : How Innovative Marketers Use Digital Information to Turn Browsers into Buyers. – М.: , 2005. – 280 с.
    
69. Marius Leibold, Nitin Nohria, Sven C. Voelpel. Managing the Aging Workforce: Challenges and Solutions. – М.: , 2007. – 240 с.
    
70. Tage Skjott-Larsen, Philip B. Schary, Juliana H. Mikkola, Herbert Kotzab. Managing the Global Supply Chain. – М.: , 2007. – 459 с.
    
71. Marta Serrats. Point of Purchase. – М.: Collins Design, 2006. – 256 с.
    
72. Naomi Black. Two Sides to Every Coin... The Customer Isn't Always Right!. – М.: , 2004. – 190 с.
    
73. Pat CMP, CSEP, DMCP Schaumann. The Guide to Successful Destination Management (The Wiley Event Management Series). – М.: , 2004. – 288 с.
    
74. Keith Harrell. Attitude is Everything Rev Ed: 10 Life-Changing Steps to Turning Attitude into Action. – М.: , 2005. – 272 с.
    
75. Thomas L. Jackson. Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit. – М.: Productivity Press, 2006. – 224 с.
    
76. Barry Bluestone, Mary Huff Stevenson, Russell Williams. The Urban Experience: Economics, Society, and Public Policy. – М.: , 2008. – 624 с.
    
77. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
78. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
    
79. Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals (Routledge Studies in Library and Information Science). – М.: , 2008. – 356 с.
    
80. Managing the Transition from Print to Electronic Journals and Resources: A Guide for Library and Information Professionals (Routledge Studies in Library and Information Science). – М.: , 2008. – 300 с.
    
81. Lo?c Tallon. Digital Technologies and the Museum Experience: Handheld Guides and Other Media. – М.: , 2008. – 264 с.
    
82. Jerald Silverman. Managing the Laboratory Animal Facility, Second Edition. – М.: , 2008. – 328 с.
    
83. David Frederick Ross. The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience (Series on Resource Management). – М.: , 2008. – 304 с.
    
84. Making Healthcare Care: Managing via Simple Guiding Principles (HC) (ISCE Book Series - Managing the Complex). – М.: , 2008. – 300 с.
    
85. Anon. Managing The Men; Getting The Men Behind New Ideas And Management Plans; How Factory Executives Charge Spoiled Work, Learn Men'S Earning Power, Fix Wages ... In On Time, Read The Rules And Pull Together. – М.: , 2008. – 68 с.
    
86. Michael J Austin, Ralph Brody, Thomas R. Packard. Managing the Challenges in Human Service Organizations: A Casebook. – М.: , 2008. – 304 с.
    
87. Ryan Scholz. Turning Potential Into Action. – М.: , 2008. – 88 с.
    
88. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
89. Michael J Marinaccio. Organizational Politics As Experienced In Different Organizational Structures: An Exploration of How Organizational Structure Can Impact the Political Experience of Executive Management. – М.: , 2008. – 264 с.
    
90. Juan Carlos Jimenez. Email at the workplace: A survival guide. Solutions and tips. – М.: , 2008. – 144 с.
    
91. The Corporate Guide to Expatriate Employment: An Employer's Guide to Deploying and Managing Internationally Mobile Staff. – М.: , 2009. – 288 с.
    
92. Aspatore Books Staff. Insurance Company Mergers and Acquisitions: Leading Lawyers on Assembling a Deal Team, Navigating Challenges and Costs, and Managing the Regulatory Approval Process (Inside the Minds). – М.: , 2009. – 412 с.
    
93. Jonathan M. Tisch. Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience. – М.: , 2009. – 256 с.
    
94. Entrepreneur Press and Liane Cassavoy. Start Your Own Net Service Business (Start Your Own...). – М.: , 2009. – 250 с.
    
95. Harold Kerzner Ph.D., Frank P. Saladis, International Institute for Learning. Value-Driven Project Management (The IIL/Wiley Series in Project Management). – М.: , 2009. – 288 с.
    
96. John C. Goodpasture. Project Management the Agile Way: Making It Work in the Enterprise. – М.: , 2010. – 320 с.
    
97. Umoru Adejo YAKUBU. The Impact of Poverty on Democratic Consolidation in Developing States: The Nigerian Experience. – М.: , 2010. – 96 с.
    
98. AYMAN HENDY. The Impact of Financial Liberalisation on Portfolio Shifts:: The 1990s Experience with Particular Reference to the Egyptian Economy. – М.: , 2010. – 368 с.
    
99. Duane Forrester. Turn Clicks Into Customers: Proven Marketing Techniques for Converting Online Traffic into Revenue. – М.: , 2010. – 240 с.
    
100. Gavin Tunstall. Managing the Building Design Process. – М.: , 2010. – 400 с.
     
101. Chip Espinoza. Managing the Millennials. – М.: , 2010. – 172 с.
     
102. Turn Clicks Into Customers: Proven Marketing Techniques For Converting Online Traffic Into Revenue. – М.: , 2011. – 240 с.
     
103. Voice-Of-The-Customer Marketing: A Revolutionary 5-Step Process To Create Customers Who Care, Spend, And Stay. – М.: , 2011. – 272 с.
     
104. Lynne McTaggart. The Intention Experiment: Using Your Thoughts to Change Your Life and the World. – М.: Free Press, 2008. – 336 с.
     
105. Susan Jeffers. Feel The Fear And Do It Anyway. – М.: Vermilion, 2009. – 240 с.
     
106. Tami Green. Self Help for Managing the Symptoms of Borderline Personality Disorder. – М.: Tami Green, 2008. – 34 с.
     
107. Willie Jolley. Turn Setbacks into Greenbacks. – М.: , 2010. – 166 с.
     
108. Jay R. Galbraith. Designing the Customer–Centric Organization. – М.: , 2005. – 208 с.
     
109. Joan Blades. The Custom–Fit Workplace. – М.: , 2010. – 240 с.
     
110. NEBS Management. Caring for the Customer SS3. – М.: , 2010. – 96 с.
     
111. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
     
112. Claudia Imhoff. Building the Customer–Centric Enterprise. – М.: , 2001. – 512 с.
     
113. Milind M. Lele. The Customer is Key. – М.: , 1987. – 260 с.
     
114. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
     
115. Fred Schwed Jr. Where Are the Customers? Yachts? or A Good Hard Look at Wall Street. – М.: , 1995. – 256 с.
     
116. Shep Hyken. The Cult of the Customer. – М.: , 2009. – 256 с.
     
117. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
     
118. Halil Inalick. Sources & Studies on the Ottoman Black Sea V 1 – The Customs Register of Caffa 1487–1490. – М.: , 1997. – 232 с.
     
119. Rowe. Through the Custom–House. – М.: , 1982. – 0 с.
     
120. Gary Heil. Leadership and the Customer Revolution. – М.: , 1994. – 320 с.
     
121. The Mind Of The Customer. – М.: , 2011. – 304 с.
     
122. The Ultimate Guide To Getting Into Nursing School. – М.: , 2011. – 208 с.
     
123. The Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary. – М.: , 2011. – 208 с.
     
124. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
125. Voice Of The Customer. – М.: , 2011. – 416 с.
     
126. Joseph Michelli. The Zappos Experience: 5 Principles to Inspire, Engage, and WOW. – М.: McGraw-Hill, 2011. – 320 с.
     
127. Mike Kuniavsky. Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies). – М.: , . –  с.
     
128. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
129. COLLIER. THINK LIKE A ROCK STAR: HOW TO CREATE SOCIAL MEDIA AND MARKETING STRATEGIES THAT TURN CUSTOMERS INTO FANS. – М.: , 2013. –  с.
     
130. Christiana Chekoudjian. The Subjective Experience of PMS. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
     
131. Marc-Olivier Bettler. Sensitivity to the decay of Bs mesons into two muons at LHCb. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
     
132. Florin Tudor. The Customs Impact of the Trade Policy in the Fight Against Fraud. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
133. Azza Awed Alguindy,Warda Youssef and Ayman Gado. The Lived Experience of Mechanical Ventilator after Open Heart Surgery. – М.: LAP Lambert Academic Publishing, 2014. – 188 с.
     
134. Lauren Beer. Managing the Multilingual Classroom. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
135. N.Gladson Nwokah. Delivery Customer Experience Management. – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
     
136. Kamaladevi Baskaran. Mall Management – The Key to a Mall's Success. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
     
137. Muhammad Siddique. Investigating the Customer Acceptance of eBanking in Pakistan. – М.: LAP Lambert Academic Publishing, 2013. – 132 с.
     
138. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
139. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
140. Michael Hayman, Nick Giles. Mission: How the Best in Business Break Through. – М.: Portfolio Penguin, 2016. – 256 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
3. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
4. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
5. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
6. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
7. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
10. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
11. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
12. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
13. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
14. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
15. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
16. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
17. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
18. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
19. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
20. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.