Результаты поиска

Лучшие результаты

1. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
   

Дополнительные результаты

1. Avraham Shtub. Project Management Simulation with PTB Project Team Builder. – М.: , 2012. – 174 с.
   
2. Managing Financial Resources, Third Edition (CMI Diploma in Management Series). – М.: , 0. – 0 с.
   
3. Sallie Sherman, Joseph Sperry, Samuel Reese. The Seven Keys to Managing Strategic Accounts. – М.: McGraw-Hill, 2003. – 256 с.
   
4. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
5. J.Y. Lee, M.J. Epstein. Advances in Management Accounting, Volume 11. – М.: , 0. – 0 с.
   
6. Gale. Education: Meeting America's Needs (Information Plus Reference Series). – М.: , 2012. – 160 с.
   
7. Committee on National Needs for Biomedic, National Resource Council, Committee on National Needs for Biomedical, Behavioral Scientists, National Research Council. Addressing the Nation's Changing Needs for Biomedical and Behavioral Scientists. – М.: , 0. – 0 с.
   
8. Maureen Carroll Gilligan. Female Corporate Culture and the New South : Women in Business Between the World Wars (Garland Studies in the History of American Labor). – М.: , 0. – 0 с.
   
9. Harvard Business Review. When Change Comes Undone (Harvard Business Review Management Dilemma Series). – М.: , 0. – 0 с.
   
10. Stefan Seuring, Maria Goldbach. Cost Management in Supply Chains. – М.: , 0. – 0 с.
    
11. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
12. Paul Meldrum, Kirk Atkinson. The Busy Fool Meets Father Time: Time Management in the Information Age. – М.: Peakform Consulting and Training, 2002. – 128 с.
    
13. Daniel S. Iacofano. Meeting of the Minds: A Guide to Successful Meeting Facilitation. – М.: , 0. – 0 с.
    
14. Janis Fisher Chan. The Jossey-Bass Academic Administrator's Guide to Meetings (Jossey-Bass Academic Administrator's Guides). – М.: , 0. – 0 с.
    
15. Rick Brinkman, Rick Kirschner, Rick Brinkman, Rick Kirschner. Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone. – М.: , 0. – 0 с.
    
16. Meeting Customer Needs (Chartered Management Institute Series). – М.: , 0. – 0 с.
    
17. Stuart Bruchey. Transcultural Customization of International Training Programs (Transnational Business and Corporate Culture : Problems and Opportunities). – М.: , 0. – 0 с.
    
18. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
    
19. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
20. J. Davidson Frame. Managing Projects in Organizations : How to Make the Best Use of Time, Techniques, and People (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
21. Rolf Wigand, Arnold Picot, Ralf Reichwald. Information, Organization and Management: Expanding Markets and Corporate Boundaries. – М.: , 0. – 0 с.
    
22. Edited by David I. Cleland, Karen M. Bursic, Richard Puerzer, and A. Yaroslav Vlasak. Project Management Casebook. – М.: Project Management Institute, 1998. – 626 с.
    
23. Tony Bush, Les Bell, Tony Principles of Educational Management Bush. The Principles and Practice of Educational Management (Educational Management Research Series). – М.: , 0. – 0 с.
    
24. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
    
25. Jeffrey K. Pinto, Pekka Rouhiainen. Building Customer-Based Project Organizations. – М.: , 0. – 0 с.
    
26. Ralph L. Kliem. The Project Manager's Emergency Kit. – М.: , 0. – 0 с.
    
27. AFTER ATLANTIS: Working, Managing, and Leading in Turbulent Times. – М.: , 0. – 0 с.
    
28. Avraham Shtub. Enterprise Resource Planning (ERP): The Dynamics of Operations Management. – М.: Springer, 1999. – 168 с.
    
29. Andy Bruce, Ken Langdon. Essential Managers: Putting Customers First (Essential Managers Series). – М.: , 0. – 0 с.
    
30. Rajeev Batra, William Davidson Institute. Marketing Issues in Transitional Economics (The William Davidson Institute Series on Transitional and Emerging Economies). – М.: , 0. – 0 с.
    
31. Pier Vellinga, Frans Berkhout, Joyeeta Gupta. Managing a Material World - Perspectives in Industrial Ecology. – М.: , 0. – 0 с.
    
32. NATO Advanced Study Institute On: "Water Resources and Land-Use Planni, P. and Haimes, Y.Y. Laconte, Pierre Laconte, Yacov Y. Haimes, North Atlantic Treaty Organization, NATO Advanced Study Institute. Water Resources and Land-Use Planning: A Systems Approach (NATO Advanced Study Institutes Series). – М.: , 0. – 0 с.
    
33. Gwendolyn Hallsmith. The Key to Sustainable Cities: Meeting Human Needs, Transforming Community Systems. – М.: , 0. – 0 с.
    
34. Carol Alexander. Risk Management and Analysis, New Markets and Products (Wiley Series in Financial Engineering). – М.: , 0. – 0 с.
    
35. Alan S. Cleland, Albert V. Bruno. The Market Value Process : Bridging Customer & Shareholder Value (Jossey-Bass Business & Management Series). – М.: , 0. – 0 с.
    
36. Robert L. Jolles. Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force. – М.: Fireside, Simon & Schuster, 0. – 370 с.
    
37. Anna E. Flynn, Sam Farney. The Supply Management Leadership Process: Strategies for Organizational Effectiveness. – М.: Institute for Supply Management, 2000. – 300 с.
    
38. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
39. Physical Security and the Inspection Process. – М.: , 0. – 0 с.
    
40. Encyclopedia of Security Management : Techniques and technology. – М.: , 0. – 0 с.
    
41. Michael D. McMaster. Performance Management: Creating the Conditons for Results. – М.: , 0. – 0 с.
    
42. Association for Facilities Engineering. Facilities Operations & Engineering Reference: A Technical & Management Handbook for Planning & Analyzing Projects, Complying With Codes & Standards. – М.: , 0. – 0 с.
    
43. James L. Heskett, W. Earl Sasser, Christopher, W.L. Hart. SERVICE BREAKTHROUGHS : CHANGING THE RULES OF THE GAME. – М.: , 0. – 0 с.
    
44. Project Skills (New Skills Portfolio). – М.: , 0. – 0 с.
    
45. Scott M. Shafer, Jack R. Meredith. Operations Management : A Process Approach with Spreadsheets. – М.: , 0. – 0 с.
    
46. William, Dr Guth, William Guth, Daniel Breckenridge. The Management Masters Series, Volume 1. – М.: , 0. – 0 с.
    
47. C. Carlsson, Mario Fedrizzi, Robert Fuller. Fuzzy Logic in Management (International Series in Operations Research?and Management, 66). – М.: , 0. – 0 с.
    
48. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
49. Ian Yeoman, Una McMahon-Beattie. Revenue Management and Pricing: Case Studies and Applications. – М.: International Thomson Business Press, 2004. – 0 с.
    
50. Jack Blazejak, Jack Blazejak. Quality Resource Planning - How To Automate and Integrate Your Quality Management System. – М.: , 0. – 0 с.
    
51. M. Larry Shillito. Advanced QFD: Linking Technology to Market and Company Needs. – М.: , 0. – 0 с.
    
52. Bruce T. Barkley, James H. Saylor. Customer-Driven Project Management : Building Quality into Project Processes. – М.: , 0. – 0 с.
    
53. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
54. Jeff Magee. Sales Training Handbook. – М.: , 0. – 0 с.
    
55. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
56. Doug Malouf. How to KISS and Keep Your Customers. – М.: , 0. – 0 с.
    
57. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
58. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
59. Tony Carter. Many Thin Companies: The Change in Customer Dealings and Managers Since September 11, 2001. – М.: , 0. – 0 с.
    
60. William J. Pardee. To Satisfy & Delight Your Customer: How to Manage for Customer Value. – М.: , 0. – 0 с.
    
61. Joel G. Siegel, Jae Shim, Joel Siegel, Jae K. Shim. The Manager's Handbook of Client/Server Computing in Business and Finance. – М.: , 0. – 0 с.
    
62. Jean Lammiman, Michel Syrett. Managing Live Innovation. – М.: Butterworth-Heinemann, 1999. – 200 с.
    
63. Alan L. Wendroff, Alan L. Wendroff, Kay Sprinkel Grace. High Impact Philanthropy : How Donors, Boards, and Nonprofit Organizations Can Transform Communities (Wiley Nonprofit Law, Finance, and Management Series). – М.: , 0. – 0 с.
    
64. Dimitris N. Chorafas. Outsourcing, Insourcing and IT for Enterprise Management. – М.: , 0. – 0 с.
    
65. Frances A. Micale. Meetings Made Easy (Made Easy). – М.: , 2004. – 0 с.
    
66. Daniel, M.D. Farb. Secrets of a Leadership Coach 1 Executive Coaching Techniques Manual and CD, The Coaching and Leadership Techniques of Marshall Goldsmith, Illustrated ... Teambuilding, For Every Manager and Employee. – М.: , 2003. – 0 с.
    
67. Ronald B. Cagle. Your Successful Project Management Career. – М.: , 2004. – 0 с.
    
68. Paul Melander. Hazmat Awareness Training Manual. – М.: , 2004. – 0 с.
    
69. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
    
70. John Y. Lee. Advances in Management Accounting, Volume 12 (Advances in Management Accounting). – М.: JAI Press, 2004. – 300 с.
    
71. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
72. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
73. Mike Applegarth. The E-Customer Care Pocketbook (Management Pocketbook Series). – М.: , 2005. – 0 с.
    
74. Robert Bacal. How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series). – М.: , 2003. – 0 с.
    
75. Irrigation and River Basin Management: Options for Governance and Institutions. – М.: , 2005. – 0 с.
    
76. John J. McGonagle. The Manager's Guide to Competitive Intelligence. – М.: , 2003. – 0 с.
    
77. T. Scott Gross. When Customers Talk... Turn What They Tell You into Sales. – М.: , 2004. – 0 с.
    
78. Warren R. Plunkett. Management : Meeting and Exceeding Customer Expectations (with InfoTrac). – М.: , 2004. – 0 с.
    
79. Raymond Andrew Noe. Human Resource Management with Student CD, PowerWeb, and Management Skill Booster Card. – М.: , 2003. – 0 с.
    
80. Graham Wilson. Six Sigma and the Product Development Cycle. – М.: , 2005. – 0 с.
    
81. Fons Trompenaars. Marketing Across Cultures (Culture for Business Series). – М.: , 2004. – 0 с.
    
82. Ferdinand F. Fournies. Why Customers Don't Do What You Want Them to Do : 24 Solutions to Common Selling Problems. – М.: , 2003. – 0 с.
    
83. Marsha Haigh Arend. Please, I'd Rather Manage Myself. – М.: , 2004. – 330 с.
    
84. Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen. Management: Meeting and Exceeding Customer Expectations. – М.: , 2007. – 704 с.
    
85. J. Kent Crawford. Project Management Maturity Model, Second Edition (Center for Business Practices). – М.: , 2006. – 235 с.
    
86. Mass Customization: Challenges and Solutions (International Series in Operations Research & Management Science). – М.: , 2006. – 304 с.
    
87. Andy Crowe. The CAPM Exam: How to Pass on Your First Try (Test Prep series). – М.: , 2006. – 422 с.
    
88. Clifford R. Goodwin, Alfred B. Squire. Hospitality Supervisor's Survival Kit. – М.: , 2004. – 240 с.
    
89. Vivek Ranadive. The Power to Predict: How Real Time Businesses Anticipate Customer Needs, Create Opportunities, and Beat the Competition. – М.: , 2006. – 224 с.
    
90. Advances in Management Accounting. – М.: , 2006. – 228 с.
    
91. Project Management Institute. Practice Standard for Work Breakdown Structures. – М.: , 2006. – 111 с.
    
92. Rhodes. American Landlord Law: Everything U Need to Know About Landlord-Tenant Laws (American Real Estate). – М.: , 2008. – 403 с.
    
93. Justin Paul, Rajiv Aserkar. Export Import Management. – М.: , 2008. – 416 с.
    
94. Brian Cole Miller. Quick Meeting Openers for Busy Managers: More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results. – М.: , 2008. – 192 с.
    
95. Rick A. Morris, Brette McWhorter Sember. Project Management That Works: Real-World Advice on Communicating, Problem-Solving, and Everything Else You Need to Know to Get the Job Done. – М.: , 2008. – 240 с.
    
96. AHA Health Data Management Group. Estimated Useful Lives of Depreciable Hospital Assets Revised 2008 Edition (Estimated Useful Lives of Depreciable Hospital Assets). – М.: , 2008. – 76 с.
    
97. Lynette Ryals. Managing Customers Profitably. – М.: , 2009. – 384 с.
    
98. A Guide to the Project Management Body of Knowledge. – М.: Project Management Institute, 2008. – 460 с.
    
99. Business Process Management of Japanese and Korean Companies (Monden Institute of Management: Japanese Management and Inte). – М.: , 2009. – 250 с.
    
100. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY: THE EFFECT OF SERVICE INNOVATION AND CUSTOMER CHOICE ON CUSTOMER VALUE IN THE HOSPITALITY INDYSTRY IN MALAYSIA. – М.: , 2010. – 80 с.
     
101. Project Management Institute. PMBOK Guide: Official Arabic Translation (Arabic Edition). – М.: , 2010. – 461 с.
     
102. David B Little. Implementing Backup and Recovery. – М.: , 2003. – 360 с.
     
103. Ian Smith. Meeting Customer Needs. – М.: , 2010. – 240 с.
     
104. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
     
105. Robert M. Clark. Intelligence Analysis: A Target-Centric Approach. – М.: CQ Press, 2009. – 360 с.
     
106. Jeffrey K. Pinto. The Project Management Institute Project Management Handbook. – М.: , 1998. – 496 с.
     
107. Harry K. Jackson. Fulfilling Customer Needs. – М.: , 1998. – 240 с.
     
108. Riccardo Rebonato. Plight of the Fortune Tellers – Why We Need to Manage Financial Risk Differently. – М.: , 2007. – 256 с.
     
109. Riccardo Rebonato. Plight of the Fortune Tellers – Why We Need to Manage Financial Risk Differently. – М.: , 2010. – 304 с.
     
110. Customer-Driven Project Management. – М.: , 2001. – 609 с.
     
111. Voice Of The Customer. – М.: , 2011. – 416 с.
     
112. Service Innovation: How To Go From Customer Needs To Breakthrough Services. – М.: , 2011. – 304 с.
     
113. Higher Education Management. – М.: Open University Press, 2010. – 264 с.
     
114. 101 Activities For Delivering Knock Your Socks Off Service. – М.: , 2011. – 256 с.
     
115. Quick Meeting Openers For Busy Managers. – М.: , 2011. – 176 с.
     
116. A Complaint Is A Gift. – М.: , 2011. – 250 с.
     
117. Do You Want To Keep Your Customers Forever?. – М.: , 2011. – 64 с.
     
118. Chartered Management Institute: Dictionary of Business and Management: Defining the World of Work. – М.: Bloomsbury, 2004. – 480 с.
     
119. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
120. MEHDI GOLRANG and MOHSEN RAHMANDOUST. RECYCLING CAPABILITIES BY RAPID MANUFACTURING. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
121. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
122. Meenal Oak. A case study of Networking Management Institute Libraries in India. – М.: LAP Lambert Academic Publishing, 2011. – 440 с.
     
123. Simon Deus Lugandu. Joint Forest Management Institutions. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
     
124. Eeva Rebekka Furman,Riku Varjopuro and Taru Peltola. Interdisciplinary research framework for identifying research needs. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
125. M.N.V. Prasad Gajula. Micro Array Data Exchange: An initiative. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
126. Devarakonda Sri Venkata Surya Balasubrahmanyam. Administration of Public Health Institutions:. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
     
127. Sorin Briciu. Informational system of management accounting and costs. – М.: LAP Lambert Academic Publishing, 2012. – 232 с.
     
128. Frankie Welikhe. Natural Resource Management. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
129. Esther Gyimah. Business Intelligence for financial crime detection. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
130. Mohammad Sadegh Ghasemi. Improving Customer Knowledge Management through online games. – М.: LAP Lambert Academic Publishing, 2011. – 132 с.
     
131. Paulo Anselmo da Mota Silveira Neto. A Regression Testing Approach for Software Product Lines Architectures. – М.: LAP Lambert Academic Publishing, 2010. – 168 с.
     
132. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
133. Anca Madar and Nicoleta Andreea Neacsu. Quality management for products and services. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
134. Edgar Bellow. Assessing Customer Needs, Airport Management After The Deregulation. – М.: LAP Lambert Academic Publishing, 2012. – 372 с.
     
135. George Agyekum Nana Donkor. Customer Relationship Management Practices In The Rural Banks. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
136. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
137. kemal Ahmed Endeshaw and Syed M. Naqvi. Postponement in Retailing Industry. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
     
138. Bikash Gogoi. Marketing of Selected Management Institutes in India. – М.: LAP Lambert Academic Publishing, 2014. – 248 с.
     
139. BHUVANES VEERAKUMARAN. SERVICE INNOVATION IN THE HOSPITALITY INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 80 с.
     
140. Hsiao-Fan Wang and Wei-Kuo Hong. Managing Customer Profitability in a Saturated and Competitive Market. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     

Лучшие результаты

Дополнительные результаты

1. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
2. Вчера мы управляли рабочими процессами, а сегодня - талантами. интервью с Т. Стокхемом, исполнительным директором Human Capital Institute. "Управление персоналом", № 18, сентябрь 2006.
3. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
4. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
5. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
6. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
7. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
8. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
9. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
10. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
11. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
12. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
13. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
14. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
15. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
16. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
17. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.