Результаты поиска

Лучшие результаты

1. HIBBARD. SOAR SELLING: CLOSE MORE SALES AND CREATE NET NEW BUSINESS BY MAKING FEWER CALLS. – М.: , 2013. –  с.
   

Дополнительные результаты

1. Art Sobczak. How to Sell More in Less Time with No Rejection: Using Common Sense Telephone Techniques. Volume II. – М.: Business By Phone Inc., 1998. – 344 с.
   
2. James P. Womack, Daniel T. Jones. Lean Thinking: Banish Waste and Create Wealth in Your Corporation, Revised and Updated. – М.: Free Press, 2003. – 384 с.
   
3. Mr Bill Mitchell. A DAY IN THE LIFE - Medical Device Sales and Pharmaceutical Sales. – М.: , 2012. – 100 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Jennifer White. Work Less, Make More : Stop Working So Hard and Create the Life You Really Want!. – М.: , 0. – 0 с.
   
6. Stuart Crainer. Business the Jack Welch Way: 10 Secrets of the World's Greatest Turnaround King. – М.: Capstone Pub, 0. – 176 с.
   
7. Mary E. Boone. Managing Interactively: Executing Business Strategy, Improving Communication, and Creating a Knowledge-Sharing Culture. – М.: , 0. – 0 с.
   
8. Chuck Cochran, Donna Peerce. Wow! Resumes for Sales and Marketing Careers. – М.: , 0. – 0 с.
   
9. John L. Nesheim. High Tech Start Up, Revised and Updated: The Complete Handbook For Creating Successful New High Tech Companies. – М.: Free Press, 2000. – 342 с.
   
10. Bill Withers, Keami D. Lewis. The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners. – М.: , 0. – 0 с.
    
11. Derek Taylor. Hospitality Sales and Promotion (Professional Hospitality Guides). – М.: Butterworth-Heinemann, 2001. – 336 с.
    
12. Ahmed Ismail. Hotel Sales and Operations. – М.: , 0. – 0 с.
    
13. Robert G. Stemper. Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services. – М.: , 0. – 0 с.
    
14. Benjamin Gilad. Early Warning: Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies. – М.: AMACOM/American Management Association, 2003. – 272 с.
    
15. Peter W. Madlem, Thomas K. Sykes, Peter W. Madlem. The International Encyclopedia of Mutual Funds, Closed-End Funds and Real Estate Investment Trusts. – М.: , 0. – 0 с.
    
16. Peter Madlem, Thomas K. Sykes, Peter W. Madlem. The International Encyclopedia of Mutual Funds, Closed-End Funds, and REITs. – М.: , 0. – 0 с.
    
17. Heinrich Von Pierer, Bolko Von Oetinger, Heinrich Von Pierer, Bolko Von Oetinger. A Passion for Ideas: How Innovators Create the New and Shape Our World. – М.: , 0. – 0 с.
    
18. George E. Palmatier, Colleen Crum. Enterprise Sales and Operations Planning: Synchronizing Demand, Supply and Resources for Peak Performance. – М.: J. Ross Publishing, 2002. – 288 с.
    
19. E. James Burton, Steven M. Bragg. Sales and Operations for Your Small Business. – М.: , 0. – 0 с.
    
20. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
21. Dan Gooder Richard. Real Estate Rainmaker: Successful Strategies for Real Estate Marketing. – М.: Wiley, 1999. – 336 с.
    
22. Jay Conrad Levinson, Mark S. A. Smith, Orvel Ray Wilson. Guerrilla Trade Show Selling : New Unconventional Weapons and Tactics to Meet More People, Get More Leads, and Close More Sales. – М.: , 0. – 0 с.
    
23. James Stephenson. Entrepreneur Magazine's Ultimate Small Business Marketing Guide: Over 1500 Great Marketing Tricks That Will Drive Your Business Through the Roof. – М.: , 0. – 0 с.
    
24. Mike Stewart, Michael M. Stewart. Close More Sales!: Persuasion Skills That Boost Your Selling Power. – М.: , 0. – 0 с.
    
25. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
    
26. Mary A. Molloy, Michael K. Molloy. The Buck Starts Here: Profit-Based Sales and Marketing Made Easy. – М.: Pinnaflex Educational Resources inc, 1999. – 244 с.
    
27. Ellen Bendremer. Top Telemarketing Techniques. – М.: , 0. – 0 с.
    
28. Dave Worman. Motivating Without Money-Cashless Ways to Stimulate Maximum Results, Raise Morale, and Reduce Turnover With Your Telephone Sales and Service Personnel. – М.: , 0. – 0 с.
    
29. Dennis Prince, Dennis Prince. How to Sell Anything on eBay . . . and Make a Fortune!. – М.: , 0. – 0 с.
    
30. Lee R. Van Vechten. The Successful Sales Manager's Guide to Business-to-Business Telephone Sales. – М.: , 0. – 0 с.
    
31. Bill Good. Prospecting Your Way to Sales Success: How to Find New Business by Phone, Fax, Internet, and Other N. – М.: , 0. – 0 с.
    
32. Myers Barnes. Closing Strong: The Super Sales Handbook. – М.: , 0. – 0 с.
    
33. Edward W. Werz. Letters That Sell. – М.: , 0. – 0 с.
    
34. Tom Lonergan. Taking No for an Answer: All You Need to Know About Sales and Life. – М.: , 0. – 0 с.
    
35. Emily Parker, George Young, Emily King Parker. Closing Sales and Winning the Coustomer's Heart. – М.: , 0. – 0 с.
    
36. Julian Clay. Selling Solutions: How to Test, Monitor and Constantly Improve Your Selling Skills. – М.: , 0. – 0 с.
    
37. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с.
    
38. Tim Connor. Soft Sell: The New Art of Selling (Soft Sell: Use the New Art of Selling to Create Opportunities & Close More Sales). – М.: , 0. – 0 с.
    
39. Michael Q. Pink. Selling Among Wolves: Without Joining the Pack!. – М.: , 0. – 0 с.
    
40. Mardi Foster-Walker. Start and Run a Gift Basket Business (+ CD-ROM). – М.: Self-Counsel Press, 2007. – 194 с.
    
41. Andrew E. Schwartz. Sales PowerPoint Content. – М.: , 0. – 0 с.
    
42. Greg Snook. Real-Time 3D Terrain Engines Using C++ and DirectX 9 (+ CD-ROM). – М.: Charles River Media, 2003. – 396 с.
    
43. Roger Evernden. Information First : Integrating Knowledge and Information Architecture for Business Advantage. – М.: , 2003. – 0 с.
    
44. Kaleil Isaza Tuzman. The Entrepreneur's Success Kit : A 5-Step Lesson Plan to Create and Grow Your Own Business. – М.: , 2005. – 0 с.
    
45. Editors of McGraw-Hill. Resumes for Sales and Marketing Careers, Third edition (Professional Resumes Series). – М.: McGraw-Hill, 2005. – 144 с.
    
46. Robert East. The Effect of Advertising and Display : Assessing The Evidence. – М.: , 2003. – 0 с.
    
47. Michael Schell. The Customer Approved Small Business: Success Secrets For Developing Your Small Business (Approved). – М.: , 2004. – 0 с.
    
48. Merlin Stone. Definitive Guide to Direct & Interactive Marketing: How to Select, Reach & Retain the Right Customers. – М.: , 2003. – 0 с.
    
49. Daniel, M.D. Farb. Laugh and Learn Pharmaceutical Sales Code Manual and CD: Pharmaceutical and Medical Device Ethics and Compliance Training Based on the PHRMA Sales and ... Code for Sales Representatives and Marketers. – М.: , 2003. – 0 с.
    
50. Victor Buzzotta. Dimensional Selling : Using the Breakthrough Q4 Approach to Close More Sales. – М.: , 2004. – 0 с.
    
51. Philip Hesketh. Life's a Game So Fix the Odds : How to Be More Persuasive and Influential in Your Personal and Business Life. – М.: , 2005. – 0 с.
    
52. Lloyd J. Jassin, Steve C. Schecter. The Copyright Permission and Libel Handbook: A Step-by-Step Guide for Writers, Editors, and Publishe. – М.: Wiley, 1998. – 224 с.
    
53. James Hassett. AdverSelling: How to Build Stronger Relationships and Close More Sales by Applying 26 Principles from Successful Advertising Campaigns. – М.: , 2005. – 177 с.
    
54. Phil Rosenzweig. The Halo Effect: ... and the Eight Other Business Delusions That Deceive Managers. – М.: Free Press, 2007. – 256 с.
    
55. Johnnie Rosenauer, John D. Mayfield. Effective Real Estate Sales and Marketing. – М.: , 2006. – 240 с.
    
56. Timothy J. Galpin, Mark Herndon. The Complete Guide to Mergers and Acquisitions: Process Tools to Support M&A Integration at Every Level. – М.: Jossey-Bass, 2007. – 336 с.
    
57. Handbook of Transformative Cooperation: New Designs and Dynamics (Stanford Business Books). – М.: , 2007. – 0 с.
    
58. Brian Tracy. The Art of Closing the Sale: The Key to Making More Money Faster in the World of Professional Selling. – М.: , 2007. – 224 с.
    
59. Dennis Prince. How to Sell Anything on eBay... And Make a Fortune (Sellingpower). – М.: , 2007. – 300 с.
    
60. Stephen C. Lundin, Carr Hagerman. Top Performer: A Bold Approach to Sales and Service. – М.: , 2007. – 176 с.
    
61. Stephen Schiffman. The 250 Sales Questions To Close The Deal. – М.: , 2005. – 202 с.
    
62. Robert W. Bly. Magnetic Selling: Develop the Charm And Charisma That Attract Customers And Maximize Sales. – М.: , 2005. – 240 с.
    
63. Greg Holden. Selling Beyond Ebay: Foolproof Ways to Reach More Customers And Make Big Money on Rival Online Marketplaces. – М.: , 2006. – 296 с.
    
64. Janelle Elms, Phil Dunn, Amy Balsbaugh. The 7 Essential Steps to Successful eBay Marketing. – М.: , 2005. – 224 с.
    
65. David Noonan. Aesop and the CEO: Powerful Business Lessons from Aesop and America's Best Leaders. – М.: , 2006. – 224 с.
    
66. Шон Махони. English for Sales and Purchasing. Английский для менеджеров по продажам и закупкам (книга + CD). – М.: Дельта Паблишинг, 2008. – 88 с.
    
67. Denise Linn. Four Acts of Personal Power: How to Heal Your Past and Create a Positive Future. – М.: Hay House, 2006. – 176 с.
    
68. Michael Port, Elizabeth Marshall. The Contrarian Effect: Why It Pays (Big) to Take Typical Sales Advice and Do the Opposite. – М.: , 2008. – 176 с.
    
69. Rick Page. Make Winning a Habit: Five Keys to Making More Sales and Beating Your Competition. – М.: , 2008. – 240 с.
    
70. G.A. Bartick, Paul Bartick. Silver Bullet Selling: Six Critical Steps to Opening More Relationships and Closing More Sales. – М.: , 2008. – 304 с.
    
71. Daron Power. Sales in a Challenging Real Estate Market. – М.: , 2008. – 231 с.
    
72. Richard E. Nielsen. California Sales and Use Tax Answer Book (2008). – М.: , 2008. – 400 с.
    
73. Daniel Davis. Multistate Guide to Sales and Use Tax: Construction (2009). – М.: , 2008. – 720 с.
    
74. Daniel M. Davis. Multistate Guide to Sales and Use Tax Audits (w/CD-ROM), 2009 (Multistate Tax Guide). – М.: , 2008. – 868 с.
    
75. Bill Griffith Jr CFP. More Money for Retirement Right Now. – М.: , 2008. – 192 с.
    
76. Ron Thatcher. Selling Yoga: A Handbook for the Ultimate Yoga Business Professional. – М.: BookSurge Publishing, 2008. – 226 с.
    
77. Dave Wheitner. Naked Idealism: Expose Your Authentic Side and Create a Sustainable Life and World, or How to Find Happiness, Direction and Success in Career, Fun, and Relationships While Inspiring Progressive Change. – М.: , 2008. – 252 с.
    
78. Michael Gurian, Barbara Annis. Leadership and the Sexes: Using Gender Science to Create Success in Business. – М.: , 2008. – 272 с.
    
79. Brian Kurth, Robin Simons. Test-Drive Your Dream Job: A Step-by-Step Guide to Finding and Creating the Work You Love. – М.: Business Plus, 2008. – 256 с.
    
80. John N. Brennan. Consultive Selling: Close more sales, build trust and improve customer loyalty through consultative sales processes and skills. – М.: , 2009. – 184 с.
    
81. Entrepreneur Press and Liane Cassavoy. Start Your Own Net Service Business (Start Your Own...). – М.: , 2009. – 250 с.
    
82. Kevin Daum. Roar! Get Heard in the Sales and Marketing Jungle: A Business Fable. – М.: , 2010. – 211 с.
    
83. Jill Konrath. SNAP Selling: Speed Up Sales and Win More Business with Today's Frazzled Customers. – М.: , 2010. – 320 с.
    
84. Mike Goldberg, Eric Palladini. Managing Risk and Creating Value With Microfinance. – М.: , 2010. – 136 с.
    
85. Kim Tran. 50 Strategic Ways To Promote Your Local Business Using The Internet: Effective marketing methods to quickly boost sales and profits for your business online. – М.: , 2010. – 58 с.
    
86. Stacy Zemon. The DJ Sales and Marketing Handbook. – М.: , 2010. – 272 с.
    
87. Robin Lent, Genevieve Tour. Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale. – М.: Wiley, 2009. – 176 с.
    
88. Doug Dvorak. Sales 3.0 The New Cont@ct Sport(TM): How to Use and Leverage Social Media Marketing for Small Business Sales Success. – М.: , 2011. – 204 с.
    
89. Raymond P. Davis, Alan Shrader. Leading for Growth: How Umpqua Bank Got Cool and Created a Culture of Greatness. – М.: John Wiley and Sons, Ltd, 2007. – 228 с.
    
90. Jack L. Manson. Internet Marketing Services For Sale!: Make Money By Selling Your Internet Marketing Services To Local Businesses Using The Marketing Secrets Of Guerilla Marketing. – М.: , 2011. – 56 с.
    
91. Warren J. Gibbons. More Traffic To Sell To: A Mini-Guide On Online Marketing Strategies To Help You Promote Your Website And Increase Traffic So You Can Get More Leads, More Sales And More Profits. – М.: , 2011. – 34 с.
    
92. Greg T. Young. 895 Sure-Fire Money Making Tips For Your Online Business: Get Very Effective Business Ideas, Sales Tips, Advertising Tips And Marketing Tactics ... Sales And More Money For Your Web Business. – М.: , 2011. – 334 с.
    
93. Bob I. Walters. 101 Marketing Solutions To A Bigger And Better Business: See How You Can Merge The Power Of Offline Marketing With Online Marketing Strategies To ... To Get More Leads, High Sales And Big Profits. – М.: , 2011. – 86 с.
    
94. Craig V. Thompson. 11 Easy Steps To A New Product: Marketing Tips For The New Online Marketer On Fast & Easy Ways To Get New Product Ideas And New Business Ideas Without ... On Product Development & Product Promotion. – М.: , 2011. – 88 с.
    
95. John and Liz Soars. New Headway English Course. Pre-Intermediate. Student's Book. – М.: Oxford University Press, 2004. – 144 с.
    
96. John and Liz Soars. New Headway English Course. Pre-Intermediate. Workbook with key. – М.: Oxford University Press, 2000. – 96 с.
    
97. Liz and John Soars. New Headway English Course: Elementary: Student's Book. – М.: Oxford University Press, 2007. – 144 с.
    
98. Liz and John Soars. New Headway English Course. – М.: Oxford University Press, 2007. – 96 с.
    
99. Alexander Osterwalder, Yves Pigneur. Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. – М.: John Wiley and Sons, Ltd, 2010. – 288 с.
    
100. J. Garner. How to Make and Set Nets. – М.: , 1989. – 96 с.
     
101. E. James Burton. Sales and Operations for Your Small Business. – М.: , 2001. – 288 с.
     
102. Reinhold Scheck. Microsoft Office Excel 2007 Toolkit – Microsoft Office Excel 2007 Step by Step and Create Dynamic Charts in Microsofr Office Excel 2007 and Beyo SET. – М.: , 2009. – 1040 с.
     
103. Louise Mary Roth. Selling Women Short – Gender and Money on Wall Street. – М.: , 2006. – 272 с.
     
104. Dave Donelson. The Dynamic Manager's Guide To Creative Selling: How To Make More Sales And Build A Super Sales Career. – М.: , 2011. – 362 с.
     
105. Make Winning A Habit: Five Keys To Making More Sales And Beating Your Competition. – М.: , 2011. – 240 с.
     
106. How To Sell Anything On Ebay... And Make A Fortune. – М.: , 2011. – 300 с.
     
107. Sales Closing Book. – М.: , 2011. – 0 с.
     
108. Open-Question Selling: Unlock Your Customer'S Needs To Close The Sale... By Knowing What To Ask And When To Ask It. – М.: , 2011. – 224 с.
     
109. Accelerate The Sale: Kick-Start Your Personal Selling Style To Close More Sales, Faster. – М.: , 2011. – 288 с.
     
110. Value-Based Pricing: Drive Sales And Boost Your Bottom Line By Creating, Communicating And Capturing Customer Value. – М.: , 2011. – 288 с.
     
111. Value-Added Selling: How To Sell More Profitably, Confidently, And Professionally By Competing On Value, Not Price 3/E. – М.: , 2011. – 288 с.
     
112. Conversations That Win The Complex Sale: Using Power Messaging To Create More Opportunities, Differentiate Your Solutions, And Close More Deals. – М.: , 2011. – 256 с.
     
113. From A Good Sales Call To A Great Sales Call: Close More By Doing What You Do Best. – М.: , 2011. – 256 с.
     
114. How To Sell Anything On Amazon...And Make A Fortune!. – М.: , 2011. – 384 с.
     
115. Take Your Sales To The Next Level: Advanced Skills To Build Stronger Relationships And Close More Deals. – М.: , 2011. – 224 с.
     
116. Be A Party Plan Superstar. – М.: , 2011. – 224 с.
     
117. Smart Selling On The Phone And Online. – М.: , 2011. – 272 с.
     
118. William "Skip" Miller. Proactive Selling - Control The Process: Win The Sale. – М.: AMACOM/American Management Association, 2003. – 256 с.
     
119. Paul Cherry. Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants. – М.: AMACOM/American Management Association, 2006. – 182 с.
     
120. Chris Guillebeau. The $100 Startup: Reinvent the Way You Make a Living, Do What You Love, and Create a New Future. – М.: , 2012. – 304 с.
     
121. HIBBARD. SOAR SELLING: CLOSE MORE SALES AND CREATE NET NEW BUSINESS BY MAKING FEWER CALLS. – М.: , 2013. –  с.
     
122. John and Liz Soars, Mike Sayer. New Headway English Course: Pre-Intermediate: Teacher's Book. – М.: Oxford University Press, 2000. – 160 с.
     
123. Muhammad Babar,Imthias Ahamed and Essam Al-Ammar. Conceptual Framework for Load Controlling. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
     
124. More Ramulu and T. G. Sitharam. BLAST INDUCED ROCK MASS DAMAGE IN UNDERGROUND EXCAVATIONS. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
     
125. Francisco Ramirez,Marco Vitali and Xavier Cordero. Low Carbon Strawcrete. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
     
126. Mamta Kumari and Shashi Jain. Tannin Nutraceutical: Technology Generation and Suitability on Diabetics. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
     
127. Ranjeet Singh,Ashok Kumar and Jarnail Singh. Modified atmospheric packaging of chickpea sprouts. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
     
128. Emad Yousif,Hajer Saad Najem and Shahbaz Maki. Preparation and characterization of new HPLC stationary phase. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
129. Vikas Hooda,Ashish Gothwal and Anjum Gahlaut. Enzymatic Strips For Bio-Diagnostics. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
130. Wid Kattan and Victoria Talwar. Spirituality in Psychiatry. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
131. Joao Soares Martins,Anthony B. Zwi and Paul M. Kelly. Malaria Policy and Control in Timor-Leste. – М.: LAP Lambert Academic Publishing, 2012. – 412 с.
     
132. Blanca Lopez-Catalan,G. Douglas Inglis and Luis Lopez-Catalan. GIS for business and social decisions. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
     
133. Ayub Khan Dawood D. and Sowmya K. R. Trends and Challenges in Entrepreneurship & Business. – М.: Scholars' Press, 2014. – 76 с.
     
134. Babeet Gupta,J.S. Grewal and Ruchi Agarwal. Significance of Customer Relationship in Enhancing Customer Equity. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
135. Seyed Sadegh Vasefi. Online Sales And Inventory Management System. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
136. Dhairyshil Patil,Keshav Pujari and Pradip Relekar. Ripening behaviour and quality of mango influenced by temperature. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
137. Affero Ismail and Norhasni Zainal Abiddin. Graduate Students' Resource Needs. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
138. Nureddin Abulgasem,Dzulkifli Mohamad and Siti Zaiton Hashim. Libyan vehicle license plate detection and recognition using RBF. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
     
139. Comfort Love, Adam Withers. The Complete Guide to Self-Publishing Comics: How to Create and Sell Comic Books, Manga, and Webcomics. – М.: Watson-Guptill, 2015. – 240 с.
     
140. Jay Pridmore and George A. Larson, photographs by Hedrich Blessing. Chicago Architecture and Design. – М.: , 2005. – 296 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
7. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
8. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
9. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
10. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
11. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
12. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
13. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
14. Инвестиции в Business Intelligence - прибыльный бизнес. Д. Красюков, "Финансовая газета", № 38, сентябрь 2005.
15. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
16. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
17. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
18. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
19. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
20. Автоматизация функционально-стоимостного управления с применением Hyperion Business Modeling. Д. Исаев, М. Перьков, "Финансовая газета. Региональный выпуск", № 41, 42, октябрь 2004.
21. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
22. Договор страхования Десенналь". интервью с Ж. Туччеллой, руководителем сектора страхования рисков "Десенналь" и скрытых дефектов департамента SCOR Business Solutions компании SCOR Global P&C S.E.. С. Дедиков, "Юридическая и правовая работа в страховании", N 3, III квартал 2012 г.
23. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
24. Финансовый директор в роли кадровика. интервью с И. Валинуровым, президентом Корпорации кадровых агентств Business Connection. "Консультант", N 5, март 2012 г.
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