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  1. AndrA© A. de Waal. Power of Performance Management : How Leading Companies Create Sustained Value. – М.: , 0. – 0 с.
  2. Kelvin F. Cross. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. – М.: , 0. – 0 с.
  3. Carter Pate, Harlan Platt. The Phoenix Effect: 9 Revitalizing Strategies No Business Can Do Without. – М.: , 0. – 0 с.
  4. Nancy Hyer, Urban Wemmerlov. Reorganizing the Factory: Competing Through Cellular Manufacturing. – М.: , 0. – 0 с.
  5. Gary Cokins. Activity-Based Cost Management in Government. – М.: , 0. – 0 с.
  6. Michael H. Lane. Customs Modernization and the International Trade Superhighway. – М.: , 0. – 0 с.
  7. Sergio Lozinsky, Paul Wahl. Enterprise-Wide Software Solutions: Integration Strategies and Practices. – М.: , 0. – 0 с.
  8. Patrick McHugh, Giorgio Merli, William A. Wheeler. Beyond Business Process Reengineering: Towards the Holonic Enterprise. – М.: , 0. – 0 с.
  9. Henry J. Johansson, Patrick McHugh, A. John Pendlebury, William A. Wheeler. Business Process Reengineering : Breakpoint Strategies for Market Dominance. – М.: , 0. – 0 с.
  10. Glen S. Petersen. High-Impact Sales Force Automation: A Strategic Perspective. – М.: , 0. – 0 с.
  11. Dennis Kundisch. New Strategies for Financial Services Firms: The Life-Cycle-Solution Approach (Information Age Economy). – М.: , 0. – 0 с.
  12. Second-Wave Enterprise Resource Planning Systems : Implementing for Effectiveness. – М.: , 2003. – 0 с.
  13. Mandyam M. Srinivasan. Streamlined : 14 Principles for Building & Managing the Lean Supply Chain. – М.: , 2004. – 0 с.
  14. Tage C. Tracy, John A., PhD, CPA Tracy. Small Business Financial Management Kit For Dummies (For Dummies (Business & Personal Finance)). – М.: , 2007. – 0 с.
  15. C. Cristian Wulf. CFO Insights: Enabling High Performance Through Leading Practices for Finance ERP. – М.: , 2006. – 304 с.
  16. Steven M. Bragg. Just–in–Time Accounting. – М.: , 2009. – 354 с.
  17. Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. Service Management For Dummies. – М.: For Dummies, 2009. – 336 с.
  18. Ken Lloyd. Performance Appraisals and Phrases For Dummies®. – М.: , 2009. – 360 с.
  19. 90 Days To A High-Performance Team: A Complete Problem-Solving Strategy To Help Your Team Thirve In Any Environment. – М.: , 2011. – 224 с.
  20. Manager'S Guide To Operations Management. – М.: , 2011. – 272 с.
  21. Streamlined Process Improvement. – М.: , 2011. – 432 с.
  22. Lean Six Sigma Demystified, Second Edition. – М.: , 2011. – 496 с.
  23. Improving Your Project Management Skills. – М.: , 2011. – 224 с.
  24. Mikel Harry, Richard Schroeder. Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations. – М.: Currency, 2006. – 304 с.
  25. Mukesh Desai. Productivity Enhancement by Reducing Setup Time. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
  26. Salil Jawadekar. A Case Study of the Use of BIM and COBie for Facility Management. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
  27. Bhumika Talwar and Aviral Sharma. Improving Quality of Hospital Services. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
  28. Inka Vilpola. User-Centered Design in ERP Implementation Requirements Analysis. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
  29. Dmitry Uspenskiy. Change Management Approaches for Enterprise Transformation. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
  30. Bridget Nambooze. Electronic Banking vs Ordinary Banking In Uganda. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.

Дополнительные результаты

  1. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
  2. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
  3. Authur R. Tenner, Irving J. DeToro. Process Redesign : The Implementation Guide for Managers (Engineering Process Improvement Series). – М.: , 0. – 0 с.
  4. Kelvin F. Cross. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. – М.: , 0. – 0 с.
  5. Bennet P. Lientz, Kathryn P. Rea. Achieve Lasting Process Improvement: Reach Six Sigma Goals without the Pain. – М.: , 0. – 0 с.
  6. Thomas M. Cappels. Financially Focused Quality. – М.: , 0. – 0 с.
  7. Stephen Young. Moral Capitalism: Reconciling Private Interest with the Public Good. – М.: , 0. – 0 с.
  8. Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh. The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams. – М.: , 0. – 0 с.
  9. Geary A. Rummler, Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart. – М.: Jossey-Bass, 0. – 256 с.
  10. Neil S. Potter, Mary E. Sakry. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. – М.: , 0. – 0 с.
  11. Roger Hoerl, Ronald D. Snee. Statistical Thinking: Improving Business Performance. – М.: Duxbury Press, 2001. – 544 с.
  12. Robert K. Wysocki. Project Management Process Improvement (Artech House Effective Project Management Series). – М.: , 0. – 0 с.
  13. Stanley A. Brown. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. – М.: , 0. – 0 с.
  14. Richard M. Kesner. The Hands-On Project Office: Guaranteeing ROI and On-Time Delivery. – М.: , 0. – 0 с.
  15. Earl Naumann, Steven H. Hoisington. Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results. – М.: , 0. – 0 с.
  16. H. James Harrington, James S. Harrington. Total Improvement Management: The Next Generation in Performance Improvement. – М.: , 0. – 0 с.
  17. Karen Bemowski, Brad Stratton. 101 Good Ideas: How to Improve Just About Any Process. – М.: , 0. – 0 с.
  18. Mary G. Leitnaker, Richard D. Sanders, Cheryl Hild. The Power of Statistical Thinking: Improving Industrial Processes (Engineering Process Improvement Series). – М.: , 0. – 0 с.
  19. Gary Cokins. Activity-Based Cost Management in Government. – М.: , 0. – 0 с.
  20. Malcolm Sparrow, Malcolm K. Sparrow. The Regulatory Craft: Controlling Risks, Solving Problems, and Managing Compliance. – М.: , 0. – 0 с.
  21. Michael West. Real Process Improvement Using the CMMI. – М.: , 0. – 0 с.
  22. Transform Your Business into e: Going Beyond the Dot Com Disasters. – М.: , 0. – 0 с.
  23. Viktor Kremeniuk, Gunnar Sjostedt, Processes of International Negotiation Project. International Economic Negotiations: Models Versus Reality. – М.: , 0. – 0 с.
  24. Michael Brassard, Diane Ritter. The Memory Jogger II: A Pocket Guide of Management and Planning Tools for Continuous Improvement and Effective Planning. – М.: Goal/QPC, 0. – 166 с.
  25. Richard Messnarz, Colin Tully. Better Software Practice for Business Benefit: Principles and Experience. – М.: , 0. – 0 с.
  26. Michael Brassard, Diane Ritter. Coach's Guide to The Memory Jogger II. – М.: Goal/QPC, 0. – 254 с.
  27. Patrick McHugh, Giorgio Merli, William A. Wheeler. Beyond Business Process Reengineering: Towards the Holonic Enterprise. – М.: , 0. – 0 с.
  28. C. William Pollard, Carlos H. Cantu. Soul of the Firm. – М.: , 0. – 0 с.
  29. Bjrn Andersen, Bjorn Andersen. Business Process Improvement Toolbox. – М.: , 0. – 0 с.
  30. James C. Abbott. Optimize Your Operation: Stories, Tools and Lessons for Using the Principles of Process Management to Improve Your Quality (The Walkabout Series). – М.: , 0. – 0 с.
  31. Inc Wizdom Systems, Inc. Wizdom Systems. Process Optimization in Home Healthcare: A Step by Step Guide to Understanding and Improving Healthcare Delivery to Home Bound Patients. – М.: , 0. – 0 с.
  32. Boris Mutafelija, Harvey Stromberg. Systematic Process Improvement Using ISO 9001:2000 and CMMI(sm). – М.: , 0. – 0 с.
  33. Gary Born. Process Management to Quality Improvement : The Way to Design, Document and Re-engineer Business Systems. – М.: , 0. – 0 с.
  34. Henry J. Johansson, Patrick McHugh, A. John Pendlebury, William A. Wheeler. Business Process Reengineering : Breakpoint Strategies for Market Dominance. – М.: , 0. – 0 с.
  35. George C. Tiao, Soren Bisgaard, William J. Hill, Daniel PeA±a, Stephen M. Stigler. Box on Quality and Discovery: With Design, Control, and Robustness. – М.: , 0. – 0 с.
  36. John E. Bauer, Grace L. Duffy, Russ Westcott. The Quality Improvement Handbook. – М.: , 0. – 0 с.
  37. Mark A. Fryman. Quality and Process Improvement. – М.: , 0. – 0 с.
  38. Kim Caputo. CMM Implementation Guide: Choreographing Software Process Improvement. – М.: Addison-Wesley Professional, 1998. – 336 с.
  39. Michael B. Weinstein. Total Quality Safety Management and Auditing. – М.: , 0. – 0 с.
  40. Inc Staff Joiner Associates, Goal Qpc and Oriel Inc, Goai/Qpc, GOAL/QPC, Joiner Associates Inc. The Team Memory Jogger: A Pocket Guide for Team Members. – М.: Goal/QPC, 0. – 164 с.
  41. Joseph Raynus. Software Process Improvement with CMM. – М.: , 0. – 0 с.
  42. Marvin V. Zelkowitz. Advances in Computers, Volume 53: Emphasizing Distributed Systems. – М.: , 0. – 0 с.
  43. E-Business, E-Government 2003 Sao paul Ifip Conference on E-Commerce, Manuel J. Mendes, Reima Suomi, Carlos Passos, International Federation for Information Processing, Kluwer Academic Publishers. Digital Communities in a Networked Society: e-Commerce, e-Business and e-Government (International Federation for Information Processing). – М.: , 0. – 0 с.
  44. Martha Young, Michael Jude. The Case for Virtual Business Processes : Reduce Costs, Improve Efficiencies, and Focus on Your Core Business (Network Business Series). – М.: , 0. – 0 с.
  45. Workshop on the Life of a Process Model--From Conception to Action, S. Macchietto, S. P. Asprey. Dynamic Model Development: Methods, Theory and Applications (Computer-Aided Chemical Engineering). – М.: , 0. – 0 с.
  46. Charles Poirier. Business Process Management Applied: Creating the Value Managed Enterprise. – М.: , 2005. – 0 с.
  47. Terry E. McSween. The Values-Based Safety Process: Improving Your Safety Culture with Behavior-Based Safety. – М.: , 2003. – 0 с.
  48. Ned F. Kock. Business Process Improvement Through E-collaboration: Knowledge Sharing Through The Use Of Virtual Groups. – М.: , 2005. – 0 с.
  49. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 0 с.
  50. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
  51. Michael J. English. Winning the Knowledge Transfer Race. – М.: , 2005. – 0 с.
  52. Jeffrey A. Berk. Champions of Change. – М.: , 2004. – 0 с.
  53. Kevin Forsberg. Visualizing Project Management : Models and Frameworks for Mastering Complex Systems. – М.: , 2005. – 0 с.
  54. Mandyam M. Srinivasan. Streamlined : 14 Principles for Building & Managing the Lean Supply Chain. – М.: , 2004. – 0 с.
  55. William Frost. ABCs of Activity Based Management : Crushing Competition Through Performance Improvement. – М.: , 2005. – 0 с.
  56. Louis A. Poulin. Reducing Risk With Software Process Improvement. – М.: , 2005. – 0 с.
  57. H. James Harrington, K. C. Esseling, Van Nimwegen. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business P. – М.: McGraw-Hill, 1997. – 314 с.
  58. Tage C. Tracy, John A., PhD, CPA Tracy. Small Business Financial Management Kit For Dummies (For Dummies (Business & Personal Finance)). – М.: , 2007. – 0 с.
  59. U Dinesh Kumar, John Crocker, T. Chitra, Haritha Saranga. Reliability and Six Sigma. – М.: , 2006. – 386 с.
  60. George E. P. Box, and Friends. Improving Almost Anything: Ideas and Essays, Revised Edition (Wiley Series in Probability and Statistics). – М.: , 2006. – 598 с.
  61. C. Cristian Wulf. CFO Insights: Enabling High Performance Through Leading Practices for Finance ERP. – М.: , 2006. – 304 с.
  62. Business Process Management Group. In Search Of BPM Excellence: Straight From The Thought Leaders. – М.: , 2005. – 224 с.
  63. Charles W. Holland, David Cochran. Breakthrough Business Results With MVT: A Fast, Cost-Free, "Secret Weapon" for Boosting Sales, Cutting Expenses, and Improving Any Business Process. – М.: , 2005. – 336 с.
  64. Mikell P. Groover. Work Systems: The Methods, Measurement & Management of Work. – М.: , 2006. – 792 с.
  65. Lou Russell. Training Triage: Performance-Based Solutions Amid Chaos, Confusion, and Change. – М.: , 2005. – 156 с.
  66. James R. Persse. Hollywood Secrets of Project Management Success (PRO-best Practices) (Best Practices (Microsoft)). – М.: , 2008. – 224 с.
  67. Marco ten Vaanholt, SAP Business Process Expert community. Process First: The evolution of the Business Process Expert. – М.: , 2008. – 144 с.
  68. MAQ and Mike Maquet. Implementing a CPI Culture: For any Organization, Military or Commercial. – М.: , 2008. – 192 с.
  69. ABS Consulting - Lee N. Vanden Heuvel, Donald K. Lorenzo, Randal L. Montgomery, Walter E. Hanson, an. Root Cause Analysis Handbook: A Guide to Efficient and Effective Incident Investigation (Third Edition). – М.: , 2008. – 320 с.
  70. Gerard Blokdijk, Ivanka Menken. Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice. – М.: Emereo Pty Ltd, 2008. – 124 с.
  71. Scott Millward. Understanding the Shared Situation Awareness Process: A Communication Framework for Improved Team Performance. – М.: , 2008. – 120 с.
  72. Bill Curtis, William E. Hefley, Sally A. Miller. The People CMM: A Framework for Human Capital Management (2nd Edition). – М.: , 2009. – 696 с.
  73. Dann Anthony Maurno, Louis Sirico. Thin Air: How Wireless Technology Supports Lean Initiatives. – М.: , 2010. – 251 с.
  74. Douglas Cohen. Assessing the Business Value of CMMI® in South Africa: Assessing the business value of software process improvement using CMMI® in South Africa. – М.: , 2010. – 204 с.
  75. Lawrence Solow, Brenda Fake. What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement. – М.: , 2010. – 206 с.
  76. Bennet P. Lientz. Achieve Lasting Process Improvement. – М.: , 2010. – 281 с.
  77. Steven M. Bragg. Just–in–Time Accounting. – М.: , 2009. – 354 с.
  78. Don Tapping. The Simply Lean Pocket Guide - Making Great Organizations Better Through PLAN-DO-CHECK-ACT (PDCA) Kaizen Activities. – М.: MCS Media, Inc., 2008. – 240 с.
  79. Kevin Roebuck. Business Process Modeling: High-impact Emerging Technology - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors. – М.: , 2011. – 350 с.
  80. CAPT(Center for the Advancement of Process Tech)l. Process Quality. – М.: , 2010. – 288 с.
  81. Mark O. George. The Lean Six Sigma Guide to Doing More With Less. – М.: , 2010. – 328 с.
  82. Theodore H. Poister. Measuring Performance in Public and Nonprofit Organizations. – М.: , 2003. – 320 с.
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  87. Steve Zaffron, Dave Logan. The Three Laws of Performance: Rewriting the Future of Your Organization and Your Life. – М.: Jossey-Bass, 2009. – 256 с.
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  92. James R Persse. Process Improvement Essentials. – М.: , 2006. – 350 с.
  93. Richard J. Schonberger. Best Practices in Lean Six Sigma Process Improvement. – М.: , 2007. – 304 с.
  94. Stephen George. Process Improvement and Quality Management in the Retail Industry. – М.: , 2005. – 256 с.
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  96. Center for Chemical Process Safety (CCPS). Inherently Safer Chemical Processes. – М.: , 2009. – 412 с.
  97. David P Redlawsk. Why Iowa? – How Caucuses and Sequential Elections Improve the Presidential Nominating Process. – М.: , 2010. – 296 с.
  98. Business Process Improvement: The Breakthrough Strategy For Total Quality, Productivity, And Competitiveness. – М.: , 1991. – 274 с.
  99. Business Process Improvement Workbook: Documentation, Analysis, Design, And Management Of Business Process Improvement. – М.: , 1997. – 314 с.
  100. The Six Sigma Way Team Fieldbook: An Implementation Guide For Process Improvement Teams. – М.: , 2002. – 300 с.
  101. 90 Days To A High-Performance Team: A Complete Problem-Solving Strategy To Help Your Team Thirve In Any Environment. – М.: , 2011. – 224 с.
  102. Streamlined Process Improvement. – М.: , 2011. – 432 с.
  103. Wireless Network Security A Beginners Guide. – М.: , 2011. – 400 с.
  104. Building Engaged Team Performance: Align Your Processes And People To Achieve Game-Changing Business Results. – М.: , 2011. – 240 с.
  105. Manoj Das, Manas Deb, Mark Wilkins. Oracle Business Process Management Suite 11g Handbook. – М.: McGraw-Hill Osborne Media, 2011. – 704 с.
  106. The Power Of Business-Process Improvement. – М.: , 2011. – 288 с.
  107. Improving Your Project Management Skills. – М.: , 2011. – 224 с.
  108. Mikel Harry, Richard Schroeder. Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations. – М.: Currency, 2006. – 304 с.
  109. Comp Photo Guide To Home Improvements. Comp Photo Guide To Home Improvements. – М.: , 2005. – 600 с.
  110. Steve Zaffron and Dave Logan. The Three Laws of Performance: Rewriting the Future of Your Organization and Your Life (J-B Warren Bennis Series). – М.: , 2012. – 312 с.
  111. SHAW. PROCESS MODELING AND IMPROVEMENT FOR BUSINESS. – М.: , 2014. –  с.
  112. SENGUPTA. THE MANAGEMENT AND IMPROVEMENT OF BUSINESS PROCESSES: APPROACHES, MODELS, TECHNIQUES. – М.: , 2013. –  с.
  113. Nur 'Aliaa Abd Rahman,Siti Mazlina Mustapa Kamal and Farah Saleena Taip. Development of an Improved Pitaya Juice Processing System. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
  114. Inam Ullah. Feasibility study of Waste Heat Utilization in a Sheet Glass Factory. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
  115. Rakesh Sharma. Kaizen: A Approach to Process Improvement in Manufacturing Industry. – М.: LAP Lambert Academic Publishing, 2015. – 80 с.
  116. ANDY-AL-AFFENDI ABDULLAH and Faieza Abdul Aziz. PRODUCT DEVELOPMENT PROCESS IMPROVEMENT. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
  117. Subhash Chand Kheruka. Correction of transmission contamination in SPECT imaging. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
  118. Prapti Nehal Patel. The Effect of Fermentation on Protein Content of Corn. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
  119. Sundar M and Sukumar M. Fermentation. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
  120. Alexey Mozalev. Switching components for medium voltage drives. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
  121. Muhammad Imran Rashid and Naveed Ramzan. Urea Synthesis Hazard Analysis. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  122. Michelle Taveras Ponce and Vincent Omachonu. Access to Health Care and Patient Safety. – М.: Scholars' Press, 2013. – 256 с.
  123. Elliott Liu. Reduce time to market new drugs by improving clinical trial process. – М.: LAP Lambert Academic Publishing, 2010. – 244 с.
  124. Ankit Aggarwal. Software Process Improvememt. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
  125. Neeraj Sharma and Kawaljeet Singh. KM Adoption For Software Process Improvement. – М.: LAP Lambert Academic Publishing, 2012. – 168 с.
  126. Manoj Wakchaure and Shrinivas Sonkar. A Framework to Remove Vulnerability through Analysis Phase of SDLC. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
  127. Uzair Akbar Raja and Kashif Kamran. A Framework for Requirements Traceability. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
  128. Irina Diana Coman. Adoption and Usage of AISEMA Systems. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
  129. Adnan Rafiq Khan and Long Zhang. Applying Six Sigma in Software Companies for Process Improvement. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
  130. Tarek Sadraoui,Abdelwaheb REBAI and Makram KRIT. Design process improvement through Six Sigma approach. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
  131. Arsalan Safari. Integrating BPM & Management Information System Utilizing a Case Study. – М.: LAP Lambert Academic Publishing, 2015. – 88 с.
  132. Smija Simon and Bernadette Sunjka. Factors that Affect the Outcome of Process Improvement Programmes. – М.: LAP Lambert Academic Publishing, 2012. – 192 с.
  133. Raghib Maqsood and Sarmad Imtiaz. Business Process Re-Engineering Using Six Sigma. – М.: LAP Lambert Academic Publishing, 2011. – 64 с.
  134. Seokyon Hwang. Proactive Planning and Control of Construction Projects. – М.: LAP Lambert Academic Publishing, 2011. – 216 с.
  135. Reza Mohammady Garfamy. Supplier Selection and Business Process Improvement. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
  136. Douglas Cohen. Assessing the Business Value of CMMI® in South Africa. – М.: LAP Lambert Academic Publishing, 2010. – 204 с.
  137. Shady El Safty. Critical Success Factors of Six-sigma Implementation. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
  138. Howard G. Wright. Process Improvement For Historically Black Colleges and Universities. – М.: LAP Lambert Academic Publishing, 2011. – 288 с.
  139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
  140. Dr. Rafa E. Al-Qutaish. Maturity Model for Software Product Quality. – М.: , 2011. – 216 с.

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Дополнительные результаты

  1. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.

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