Год выпуска: 2003 Автор: Larry Swaton Издательство: Страниц: 0 ISBN: 1412000874 Описание Book DescriptionThe book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technicalsupport, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. |