Результаты поиска

Лучшие результаты

1. Michel Chevalier, Michel Gutsatz. Luxury Retail Management: How the World's Top Brands Provide Quality Product and Service Support. – М.: , 2012. – 384 с.
   
2. Velu Raj Ramasamy. Funds management: A case of cooperative bank. – М.: , 2012. – 276 с.
   
3. Tony Fernandez. Back to Basics. – М.: , 2012. – 222 с.
   
4. Terry Lydon, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book01: Profitable Training by Optimizing Your Customer and Partner Education Organization. – М.: , 2012. – 114 с.
   
5. Advances in Management Accounting, Volume 9. – М.: , 0. – 0 с.
   
6. Marc J. Epstein, John Y. Lee. Advances in Management Accounting, Volume 8. – М.: , 0. – 0 с.
   
7. Michael Miller. B2B Digital Marketing: Using the Web to Market Directly to Businesses (Que Biz-Tech). – М.: , 2012. – 368 с.
   
8. Rick Segel, Darren LaCroix. Laugh & Get Rich: How to Profit from Humor in Any Business. – М.: , 0. – 0 с.
   
9. Rick Kash. The New Law of Demand and Supply: The Revolutionary New Demand Strategy for Faster Growth and Higher Profits. – М.: , 0. – 0 с.
   
10. Karen G. Strouse. Marketing Telecommunications Services : New Approaches for a Changing Environment (Artech House Telecommunications Library). – М.: , 0. – 0 с.
    
11. David C. Swaddling, Charles Phd Miller. Customer Power : How to Grow Sales and Profits in a Customer-Driven Marketplace. – М.: , 0. – 0 с.
    
12. Danielle Vallee. Leading Your Business into the Future with the Internet. – М.: , 0. – 0 с.
    
13. Kristie Tamsevicius. I Love My Life: A Mom's Guide to Working from Home. – М.: , 0. – 0 с.
    
14. James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. – М.: , 0. – 0 с.
    
15. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
16. Michael D. Basch. Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day. – М.: FT Press, 2003. – 0 с.
    
17. Sherry Szydlik, Lamont Wood. E-trepreneur: A Radically Simple and Inexpensive Plan for a Profitable Internet Store in 7 Days. – М.: , 0. – 0 с.
    
18. Bernadette Williams. Black Enterprise Guide to Technology for Entrepreneurs. – М.: , 0. – 0 с.
    
19. Jeffrey C. Shuman, Janice Twombly, David Rottenberg. Collaborative Communities: Partnering for Profit in the Networked Economy. – М.: , 0. – 0 с.
    
20. Stephen G. Haines, Katie McCoy. Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization. – М.: , 0. – 0 с.
    
21. Anne McKinney. Resumes And Cover Letters For Managers: Job-winning resumes and letters for management positions (Anne McKinney Career Series). – М.: , 0. – 0 с.
    
22. R. Eric Reidenbach, Terry C. Wilson, Gordon W. McClung, Reginald Goeke. The Value Driven Bank: Strategies for Total Market Satisfaction. – М.: , 0. – 0 с.
    
23. Martin Mayer. The Bankers: The Next Generation. – М.: , 0. – 0 с.
    
24. Dwight S. Ritter. High Performance Branch Banking: A Manager's Guide to Maximizing Branch Profitability. – М.: , 0. – 0 с.
    
25. Christopher Egerton-Thomas. How to Manage a Successful Bar. – М.: , 0. – 0 с.
    
26. Russ Broeckelmann. Inventory Classification Innovation: Paving the Way for Electronic Commerce and Vendor Managed Inventory. – М.: , 0. – 0 с.
    
27. Al Endres. Improving R&D Performance : The Juran Way. – М.: , 0. – 0 с.
    
28. William Rice-Johnston. Tactical Management: A Management Model for Challenging Times. – М.: International Thomson Business Press, 1999. – 420 с.
    
29. Robert Hiebeler, Thomas Kelly, Charles Ketteman, Thomas B. Kelly, Arthur Andersen & Co. Best Practices: Building Your Business With Customer-Focused Solutions. – М.: , 0. – 0 с.
    
30. Lawrence Friedman. Go To Market Strategy: Advanced Techniques and Tools for Selling More Products to More Customers More Profitably. – М.: Butterworth-Heinemann, 2002. – 294 с.
    
31. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
32. Mark W. Heisler, Suzanne Baldino Jones. From Cellmates to Soulmates Integrating Sales and Service. – М.: , 0. – 0 с.
    
33. Dr. Daniel R. Price. Your Customer $ystem. – М.: , 0. – 0 с.
    
34. Robert E. Wayland, Paul M. Cole. Customer Connections: New Strategies for Growth. – М.: , 0. – 0 с.
    
35. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
36. Anthony O. Putman. Marketing Your Services : A Step-by-Step Guide for Small Businesses and Professionals. – М.: , 0. – 0 с.
    
37. Lois K. Geller. Response: The Complete Guide to Profitable Direct Marketing. – М.: , 0. – 0 с.
    
38. T. J. Tedesco, Mike Stevens, Henry Mortimer. Win Top-of-Mind Positioning. – М.: , 0. – 0 с.
    
39. Kobi James. Improving Time to Profit: Customer Focused Strategies for Marketing and Sales. – М.: , 0. – 0 с.
    
40. Torsten H. Nilson. Customize the Brand : Make it more desirable and profitable. – М.: , 0. – 0 с.
    
41. Robert Jackson, Paul Wang. Strategic Database Marketing. – М.: , 0. – 0 с.
    
42. Marsha Collier. Starting an eBay Business for Dummies. – М.: , 0. – 0 с.
    
43. Michael Nick, Kurt Koenig. ROI Selling : Increasing Revenue, Profit, and Customer Loyalty through the 360 Sales Cycle. – М.: , 0. – 0 с.
    
44. Josh Costell. The Science of Sales Success: A Proven System for High Profit, Repeatable Results. – М.: , 0. – 0 с.
    
45. Sondra Thiederman. Profiting in America's Multicultural Marketplace. – М.: , 0. – 0 с.
    
46. Michael J. Cunningham. Partners.Com: How to Profit from the New DNA of Business. – М.: , 0. – 0 с.
    
47. Jacquelyn Lynn. Start Your Own Cleaning Service (Entrepreneur Magazine's Start Ups). – М.: Entrepreneur Press, 2003. – 184 с.
    
48. Tyler Gregory Hicks, Tyler G. Hicks. 101 Great Mail-Order Businesses: The Very Best (And Most Profitable) Mail-Order Businesses You Can Start With Little or No Money. – М.: , 0. – 0 с.
    
49. Olivia Parr Rud. Data Mining Cookbook: Modeling Data for Marketing, Risk and Customer Relationship Management. – М.: , 0. – 0 с.
    
50. Namchul Shin, Idea Group. Strategies for Generating E-Business Returns on Investment. – М.: , 0. – 0 с.
    
51. Martin Raymond. Tomorrow People: Future Consumers and How to Read Them. – М.: , 2003. – 0 с.
    
52. James Stephenson. 202 Services You Can Sell For Big Profits. – М.: Entrepreneur Press, 2005. – 340 с.
    
53. Kari A. Russ. Wireless Leadership Strategies: Industry Insiders on Cutting Costs and Growing Profits while Staying Customer-Focused. – М.: , 2005. – 0 с.
    
54. Nigel Slack. Operations Management. – М.: , 2004. – 0 с.
    
55. Edward Abramowich. Six Sigma for Growth: Driving Profitable Top-Line Results. – М.: , 2005. – 0 с.
    
56. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
57. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
58. Craig Settles. I Only Have ROIs for You. – М.: , 2004. – 0 с.
    
59. Dianne M. Durkin. The Loyalty Advantage: Essential Steps To Energize Your Company, Your Customers, Your Brand. – М.: , 2005. – 0 с.
    
60. Peg Thoms. Finding the Best and the Brightest : A Guide to Recruiting, Selecting, and Retaining Effective Leaders. – М.: , 2005. – 0 с.
    
61. Strategies for Generating E-Business Returns on Investment. – М.: , 2004. – 0 с.
    
62. Karl Hellman. The Customer Learning Curve : Creating Profits from Marketing Chaos. – М.: , 2003. – 0 с.
    
63. Deborah Brown-Volkman. Four Steps To Building A Profitable Business : A Marketing Start-Up Guide for Business Owners, Entrepreneurs, and Professionals. – М.: , 2004. – 0 с.
    
64. How to Start a Cleaning Service: Your Step-By-Step Guide to Success. – М.: , 2004. – 0 с.
    
65. Tom Feltenstein. 401 Killer Marketing Tactics to Maximize Profits, Increase Sales and Stomp Your Competition. – М.: , 2004. – 320 с.
    
66. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2007. – 208 с.
    
67. Anthony Hernandez, Jay Conrad Levinson. Guerrilla Marketing Success Secrets: 52 Weeks of Marketing & Management Wisdom. – М.: Morgan James Publishing, 2007. – 185 с.
    
68. Ben McConnell, Jackie Huba. Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force. – М.: , 2007. – 240 с.
    
69. Gene Marks. Small Business Desk Reference. – М.: , 2004. – 1136 с.
    
70. Lisa S. Spiller, Martin Baier. Contemporary Direct Marketing. – М.: , 2004. – 432 с.
    
71. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2006. – 208 с.
    
72. Kenneth W. Gronbach. The Age Curve: How to Profit from the Coming Demographic Storm. – М.: , 2008. – 288 с.
    
73. Matt Makowicz. A Guide to MARKETING Managed Services - faster, easier & for greater profit. – М.: , 2008. – 260 с.
    
74. Gina Gullo, Angela Rinaldi. Option Selling for Profit: The Builder's Guide to Generating Design Center Revenue for Profit. – М.: , 2008. – 126 с.
    
75. WAVES for Teenage Workforce Success. – М.: , 2008. – 144 с.
    
76. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
    
77. Tron Jordheim. Rent It Up! Four Steps to Unlocking the Profit Potential in Your Self-Storage Business. – М.: , 2009. – 128 с.
    
78. Andreas W. Neumann. Recommender Systems for Information Providers: Designing Customer Centric Paths to Information (Contributions to Management Science). – М.: , 2009. – 158 с.
    
79. R. Paul Herman. The HIP Investor: Make Bigger Profits by Building a Better World. – М.: , 2010. – 322 с.
    
80. Ann Thomas, Jill Applegate. Pay Attention!: How to Listen, Respond, and Profit from Customer Feedback. – М.: , 2010. – 224 с.
    
81. Brently Clemantin. How To Start A Successful Online Business Even If You Have A Limited Budget & Have No Experience!: Secrets To Making Your Dream Of Owning A Business A ... It At A Very Low Cost Revealed (Volume 1). – М.: , 2010. – 122 с.
    
82. John Peragine. eBay Income: How ANYONE of Any Age, Location, and/or Background Can Build a Highly Profitable Online Business with eBay REVISED 2ND EDITION. – М.: , 2010. – 288 с.
    
83. Brently Clemantin. Internet Marketing Traffic Secrets For The Budding Online Entrepreneur!: How To Get MASSIVE Amounts Of Targeted Traffic Even If You Don't Know What You Are Doing! (Volume 1). – М.: , 2010. – 162 с.
    
84. Tomi T. Ahonen. 3G Marketing. – М.: , 2004. – 358 с.
    
85. Dr HARJOTH KAUR. BRAND LOYALTY-A STUDY OF CELLULAR SERVICES IN ANDHRA PRADESH, INDIA: APPLICATION OF THEORY OF BRAND LOYALTY IN DESIGNING INNOVATIVE MARKETING STRATEGIES FOR CELLULAR COMPANIES. – М.: , 2011. – 368 с.
    
86. Gordon S. Linoff. Mining the Web. – М.: , 2002. – 368 с.
    
87. Kevin P. Kearns. Private Sector Strategies for Social Sector Success. – М.: , 2000. – 384 с.
    
88. Rudy Karsan. We. – М.: , 2010. – 288 с.
    
89. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
90. Eden Rosen. How to Improve Service, Increase Profits, & Keep Customers Happy: A Guide for Giving and Getting Quality Customer Service. – М.: , 2011. – 152 с.
    
91. Greg Brue. Six Sigma for Managers. – М.: McGraw-Hill, 2002. – 208 с.
    
92. The Complete Book Of Perfect Phrases For High-Performing Sales Professionals. – М.: , 2011. – 736 с.
    
93. Instant Profit. – М.: , 2011. – 160 с.
    
94. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
    
95. Escaping The Price-Driven Sale: How World Class Sellers Create Extraordinary Profit. – М.: , 2011. – 272 с.
    
96. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с.
    
97. Strategic Customer Service. – М.: , 2011. – 240 с.
    
98. Tony Hsieh. Delivering Happiness: A Path to Profits, Passion, and Purpose. – М.: Business Plus, 2013. – 304 с.
    
99. Todd Alexander. The New Ebay: The Official Guide to Buying, Selling, Running a Profitable Business. – М.: John Wiley and Sons, Ltd, 2013. – 296 с.
    
100. Jeffrey Risner. The Evolution of Universal Telephone Service. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
101. Eman Taie. Emerging of Medical Tourism in Egyptian Hospitals. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
102. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
     
103. Ala`a Abukhalifeh. Improving the Performance of Food and Beverage Department. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
104. Jaya Damanik. Multimedia Content Adaptation Solution On Company's Profitability. – М.: LAP Lambert Academic Publishing, 2014. – 164 с.
     
105. Tehreem Khan. Impact of Automated Financial Reporting System on Bank's Profitability. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
106. Kondaiah Swamy Addepalli. Commercial Banks Turnaround. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
     
107. Mudassar Ali. Role of Information Technology in retaining customers. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
108. Timo Karpola. Business Model for Technical Pre-Sales Services. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
109. Naod Mekonnen. Business Process Reengineering (BPR) in Ethiopian Public Universities. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
110. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
111. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
112. Swati Pokhriyal. Comparative study of personal loans in major banks. – М.: LAP Lambert Academic Publishing, 2012. – 72 с.
     
113. Nan Kain. Burmese Shoppers Perception for Burmese Gems and Jewelry Products. – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
114. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
115. Bilal Afsar,Asim Rehman and Rehmat Ullah Bangash. Customer Relationship Management in Banks. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
     
116. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
117. Dr HARJOTH KAUR. BRAND LOYALTY-A STUDY OF CELLULAR SERVICES IN ANDHRA PRADESH, INDIA. – М.: LAP Lambert Academic Publishing, 2011. – 368 с.
     
118. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
     
119. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
     
120. Aliyu Olayemi Abdullateef. CRM implementation in inbound Contact Center: Issues and Challenges. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
121. Benson Mukandiwa. Customer and Employee Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
     
122. Juan-Carlos Ferrer. Pricing Bundles of Products and Services in the High-Tech Industry. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
     
123. Mohamed Samy Tawfik ElDeeb,Yasser Tawfik and Shadi Adibifard. Comparative Study Between Egyptian And Iranian Banks. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     

Дополнительные результаты

1. e-Infrastructure and e-Services for Developing Countries: Third International ICST Conference, AFRICOMM 2011, Zanzibar, Tansania, November 23-24, ... and Telecommunications Engineering). – М.: , 2012. – 269 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Warren Ruppel, Warren Ruppel. Not-for-Profit Accounting Made Easy. – М.: , 0. – 0 с.
   
6. Rob Reider. Improving the Economy, Efficiency, and Effectiveness of Not-for-Profits: Conducting Operational Reviews. – М.: , 0. – 0 с.
   
7. Gerald Vinten, Lawrence B. Sawyer. The Manager and the Internal Auditor : Partners for Profit. – М.: , 0. – 0 с.
   
8. Edward J. McMillan. Not-for-Profit Accounting, Tax, and Reporting Requirements. – М.: , 0. – 0 с.
   
9. Edward J. McMillan. Model Policies and Procedures for Not-for-Profit Organizations. – М.: , 0. – 0 с.
   
10. Martin Ives, Joseph R. Razek, Gordon A. Hosch. Introduction to Government and Non-for-Profit Accounting, Fifth Edition. – М.: , 0. – 0 с.
    
11. Susan W. Martin, Ellen N. West. Today's Essentials of Governmental and Not-for-Profit Accounting and Reporting. – М.: , 0. – 0 с.
    
12. John L. Daly. Pricing for Profitability: Activity-Based Pricing for Competitive Advantage. – М.: , 0. – 0 с.
    
13. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
    
14. Ruben Berrios. Contracting for Development : The Role of For-Profit Contractors in U.S. Foreign Development Assistance. – М.: , 0. – 0 с.
    
15. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
    
16. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
    
17. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
18. Stanley A. Brown. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. – М.: , 0. – 0 с.
    
19. Jeffrey C. Shuman, Janice Twombly, David Rottenberg. Collaborative Communities: Partnering for Profit in the Networked Economy. – М.: , 0. – 0 с.
    
20. Jordan D. Lewis. Partnerships for Profit: Structuring and Managing Strategic Alliances. – М.: , 0. – 0 с.
    
21. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
22. Marios I. Katsioloudes. Global Strategic Planning: Cultural Perspectives for Profit and Non Profit Organizations. – М.: , 0. – 0 с.
    
23. Edward J. McMillan. Not-for-Profit Budgeting and Financial Management. – М.: , 0. – 0 с.
    
24. Stan Weinstein. Stan Weinstein's Secrets For Profiting in Bull and Bear Markets. – М.: , 0. – 0 с.
    
25. Harrison Roth. LEAPS: Long-Term Equity Anticipation Securites: What They Are and How to Use Them for Profit and Protection. – М.: , 0. – 0 с.
    
26. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
27. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
28. Thomas Woll, Jan Nathan. Publishing for Profit: Successful Bottom-Line Management for Book Publishers. – М.: , 0. – 0 с.
    
29. Bruce H. Axler, Carol A. Litrides. Food and Beverage Service. – М.: , 0. – 0 с.
    
30. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
31. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
32. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
33. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
34. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
35. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
36. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
37. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
38. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
39. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
40. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
41. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
42. Wendy Leebov. Customer Service for Professionals in Health Care. – М.: , 0. – 0 с.
    
43. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
44. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
45. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
46. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
47. Peter C. Brinckerhoff. Mission-Based Marketing : Positioning Your Not-for-Profit in an Increasingly Competitive World (Brinckerhoff, Peter C., Mission-Based Management Series,). – М.: , 0. – 0 с.
    
48. Gene Hamilton, Katie Hamilton. Fix It and Flip It: How to Make Money Rehabbing Real Estate for Profit. – М.: , 0. – 0 с.
    
49. Joseph Robert Liberto. Technology and Purpose: Data Systems and the Advancement of the Not-For-Profit Organization. – М.: , 0. – 0 с.
    
50. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
51. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
52. Nigel Slack. Operations Management. – М.: , 2004. – 0 с.
    
53. Malvern J. Gross. Financial and Accounting Guide for Not-for-Profit Organizations (Financial and Accounting Guide for Not for Profit Organizations). – М.: , 2005. – 0 с.
    
54. Richard F. Larkin. Wiley Not-for-Profit GAAP 2005 : Interpretation and Application of Generally Accepted Accounting Principles for Not-for-Profit Organizations (Wiley Not for Profit Gaap). – М.: , 2004. – 0 с.
    
55. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
56. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
57. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
58. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
59. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
60. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
61. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
62. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
63. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
64. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
65. Jeffrey M. Cohen. Put Options : How to Use This Powerful Financial Tool for Profit & Protection. – М.: , 2003. – 0 с.
    
66. Mark P. Dangelo. Innovative Relevance : Realigning the Organization for Profit. – М.: , 2005. – 0 с.
    
67. Inside the Minds: Managing for Profits - CEOs from Shuffle Master, BioReliance, AccuCode & More on Key Strategies for Increasing Profits Exponentially in Any Economy (Inside the Minds). – М.: , 2004. – 0 с.
    
68. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
69. Richard F. Larkin, Marie DiTommaso. Wiley Not-for-Profit GAAP 2007: Interpretation and Application of Generally Accepted Accounting Principles for Not-for-Profit Organizations (Wiley Not for Profit Gaap). – М.: , 2007. – 512 с.
    
70. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
71. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
72. Rebecca Pittman. Scrapbooking for Profit: Cashing in on Retail, Home-Based and Internet Opportunities. – М.: Allworth Press, 2005. – 208 с.
    
73. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
74. Gary A. Berg. Lessons from the Edge: For-Profit and Nontraditional Higher Education in America (ACE/Praeger Series on Higher Education). – М.: , 2005. – 232 с.
    
75. Jared L. Bleak. When For-Profit Meets Nonprofit: Educating Through the Market (Routledgefalmer Studies in Higher Education (Unnumbered).). – М.: , 2005. – 196 с.
    
76. Walter P. Jr. Pidgeon. The Not-for-Profit CEO Workbook: Practical Steps to Attaining & Retaining the Corner Office. – М.: , 2006. – 168 с.
    
77. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
78. Steven A Finkler. Financial Management For Public, Health, and Not-for-Profit Organizations (2nd Edition). – М.: , 2004. – 672 с.
    
79. Marios I. Katsioloudes. Strategic Management: Global Cultural Perspectives for Profit and Non-Profit Organizations. – М.: Butterworth-Heinemann, 2006. – 408 с.
    
80. Milady. Professional Services for Men: Facial Massage, Shaving, and Hair Design (Professional Services for Men). – М.: , 2006. – 104 с.
    
81. Milady. Professional Services for Men: Haircutting and Styling (Professional Services for Men). – М.: , 2006. – 120 с.
    
82. Milady. Professional Services for Men: Hair Coloring and Restoration (Professional Services for Men). – М.: , 2006. – 120 с.
    
83. The Governance of Not-for-Profit Organizations (National Bureau of Economic Research Conference Report). – М.: , 2006. – 255 с.
    
84. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
85. Patricia L. Sitlington, Gary M. Clark. Transition Education and Services for Students with Disabilities (4th Edition). – М.: , 2005. – 432 с.
    
86. Patti J. Moran. Pet Sitting for Profit. – М.: , 2006. – 240 с.
    
87. Earnings from Learning: The Rise of For-profit Universities (S U N Y Series, Frontiers in Education). – М.: , 2006. – 212 с.
    
88. Henrik Anderson and Thomas Ritter. Inside the Customer Universe: How to Build Unique Customer Insight for Profitable Growth and Market Leadership. – М.: John Wiley and Sons, Ltd, 2008. – 294 с.
    
89. Sharan Jagpal, with the assistance of Shireen Jagpal. Fusion for Profit: How Marketing and Finance Can Work Together to Create Value. – М.: , 2008. – 664 с.
    
90. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
91. Plexus Consulting Group, LLC. The Power of Partnership: Principles and Practices for Creating Strategic Relationships Among Nonprofit Groups, For-Profit Organizations, and Government Entities. – М.: , 2008. – 114 с.
    
92. Gina Gullo, Angela Rinaldi. Option Selling for Profit: The Builder's Guide to Generating Design Center Revenue for Profit. – М.: , 2008. – 126 с.
    
93. Strategic Issues for the Not-for-Profit Sector. – М.: , 2008. – 291 с.
    
94. Frances J Harder. Fashion For Profit. – М.: Harder Publications, 2008. – 362 с.
    
95. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
96. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
97. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
98. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
99. Bartu Soral. Banking Crises and Bankruptcy for Profit in Turkey. – М.: , 2008. – 96 с.
    
100. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
     
101. Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer. Building Routes to Customers: Proven Strategies for Profitable Growth. – М.: , 2009. – 194 с.
     
102. Richard F. Larkin. Wiley Not-for-Profit GAAP 2009: Interpretation and Application of Generally Accepted Accounting Principles (Wiley Not for Profit Gaap). – М.: , 2009. – 528 с.
     
103. Ruppell. 2003-2004 Miller not for Profit Org W/CD. – М.: , 2010. – 795 с.
     
104. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
     
105. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
     
106. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
     
107. Improving the Economy, Efficiency, and Effectiveness of Not–for–Profits. – М.: , 2001. – 312 с.
     
108. Edward J. McMillan CPA, CAE. Not–for–Profit Accounting, Tax, and Reporting Requirements. – М.: , 2010. – 270 с.
     
109. Laurence Scot. The Simplified Guide to Not–for–Profit Accounting, Formation & Reporting. – М.: , 2010. – 288 с.
     
110. Edward J. McMillan CPA, CAE. Not–for–Profit Budgeting and Financial Management. – М.: , 2010. – 220 с.
     
111. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
     
112. Chris Stone. Audio Recording for Profit. – М.: , 2010. – 320 с.
     
113. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
     
114. Carmel Maguire. Information Services for Innovative Organizations. – М.: , 2010. – 319 с.
     
115. Syngress. Configuring Cisco Network Services for Active Directory Adobe Edition. – М.: , 2010. – 608 с.
     
116. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
     
117. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
     
118. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
     
119. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
120. Greg Brue. Six Sigma for Managers. – М.: McGraw-Hill, 2002. – 208 с.
     
121. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
122. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
123. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
124. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
125. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
126. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
127. Exceptional Service, Exceptional Profit. – М.: , 2011. – 192 с.
     
128. Customer Service Training 101. – М.: , 2011. – 224 с.
     
129. Strategic Customer Service. – М.: , 2011. – 240 с.
     
130. Branded Customer Service. – М.: , 2011. – 264 с.
     
131. POLAK. THE BUSINESS SOLUTION TO POVERTY; DESIGNING PRODUCTS AND SERVICES FOR THREE BILLION NEW CUSTOMERS. – М.: , 2013. –  с.
     
132. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
133. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
134. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
135. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
136. Daniel Nukpezah and Cephas Nyumuyo. What Drives Customer Loyalty and Profitability?. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
     
137. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
138. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
139. Kishor Hakuduwal. Customer Segmentation and Profitability Analysis. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
12. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
13. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.