Effective Customer Service: Ten Steps for Technical Professions (NetEffect) Год выпуска: 2003Автор: David L. GoetschИздательство: Страниц: 0ISBN: 0130485292Описание Book Description This unique text treats the subject of customer service from the perspective of engineering, manufacturing, and constructions firms. It provides readers with a ten-step model for quality customer service, and an understanding of how customers define value. The book's ?customer-is-king...
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Света, 04.07 Я защитилась на 4!Вам огромное спасибо!!!! Все очень хорошо было сделано!!! Я была в отпуске с июня и только в понедельник вышла на работу, поэтому извините, что не сообщила раньше. Спасибо!!!!! Вы мне очень помогли.
