Результаты поиска

Лучшие результаты

1. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
   
3. Robert Spector, Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry. – М.: , 2012. – 224 с.
   
4. Frank Eliason. At Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques. – М.: , 2012. – 216 с.
   
5. Edward D. Gagnon, Gregory D. Ward. The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day. – М.: , 0. – 0 с.
   
6. Lloyd C. Finch. Telephone Courtesy & Customer Service (Fifty-Minute Series.). – М.: , 0. – 0 с.
   
7. David L. Goetsch. Effective Teamwork: Ten Steps for Technical Professions (NetEffect). – М.: , 0. – 0 с.
   
8. Kathryn Kraemer Troutman, Laura Sachs, Mike Ottenseyer, Mark Reichenbacher, Jessica Coffey. Ten Steps to a Federal Job: Navigating the Federal Job System, Writing Federal Resumes, Ksas and Cover Letters With a Mission. – М.: , 0. – 0 с.
   
9. Maxine Kamin. Customer Service Training. – М.: ASTD Press, 2002. – 212 с.
   
10. Robert Spector. Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company. – М.: , 0. – 0 с.
    
11. Richard L. Knowdell. Building a Career Development Program: Nine Steps for Effective Implementation. – М.: Davis-Black Publishing, 1996. – 158 с.
    
12. William B. Martin. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. – М.: , 0. – 0 с.
    
13. Neville Lake, Kristen Hickey. Customer Service Workbook. – М.: , 0. – 0 с.
    
14. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
15. Martin Pring. Study Guide for Technical Analysis Explained : The Successful Investor's Guide to Spotting Investment Trends and Turning Points. – М.: McGraw-Hill Irwin, 2002. – 160 с.
    
16. Tapio Reponen. Information Technology Enabled Customer Service. – М.: , 0. – 0 с.
    
17. Stormy Friday, David G. Cotts. Quality Facility Management : A Marketing and Customer Service Approach. – М.: , 0. – 0 с.
    
18. Peggy Carlaw, Vasudha Kathleen Deming. The Big Book of Customer Service Training Games. – М.: McGraw-Hill Companies, 1999. – 224 с.
    
19. Jeff Gee, Val Gee. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers. – М.: , 0. – 0 с.
    
20. Peter Honebein. Strategies For Effective Customer Education. – М.: , 0. – 0 с.
    
21. Michael D. Eisner. Be Our Guest: Perfecting the Аrt of Customer Service. – М.: Disney Enterprises, 0. – 208 с.
    
22. John R. DiJulius III. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service. – М.: , 0. – 0 с.
    
23. Michael Leboeuf. How to Win Customers and Keep Them for Life: Revised and Updated for the Digital Age. – М.: , 0. – 0 с.
    
24. Robert W Lucas. Customer Service: Skills and Concepts for Success, Student Edition. – М.: , 0. – 0 с.
    
25. Hal B. Becker. Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World. – М.: , 0. – 0 с.
    
26. Madeline Bodin. Maximizing Call Center Performance. – М.: , 0. – 0 с.
    
27. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones. – М.: , 0. – 0 с.
    
28. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
29. Career Solutions Training Group. Quick Skills: Customer Service: Learner Guide. – М.: , 0. – 0 с.
    
30. Ken Shelton. Best of Class: Building a Customer Service Organization. – М.: Executive Excellence Publishing, 1998. – 256 с.
    
31. Michael Young. Mastering Customer Service. – М.: , 0. – 0 с.
    
32. Bill Dodds. Managing Customer Value: Essentials of Product Quality, Customer Service, and Price Decisions. – М.: University Press of America, 2003. – 356 с.
    
33. William B. Martin. Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer. – М.: Crisp Learning, 2000. – 120 с.
    
34. Richard F. Gerson. Beyond Customer Service (Fifty-Minute Series Book). – М.: , 0. – 0 с.
    
35. Timothy P. Bonomo. Customer Service: Aiming for Excellence. – М.: , 0. – 0 с.
    
36. Susan R. Komives, Dudley B. Woodard. Student Services : A Handbook for the Profession (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
    
37. Andrew E. Schwartz. Customer Service PowerPoint Content. – М.: , 0. – 0 с.
    
38. Real Resumes for Customer Service Jobs: Including Real Resumes Used to Change Careers and Resumes Used to Gain Federal Employment (Real-Resumes). – М.: , 2005. – 0 с.
    
39. Larry Swaton. Customer Service for Profitability. – М.: , 2003. – 0 с.
    
40. Tom Borg. Making Service Count: How To Deliver Outstanding Customer Service And Make Your Small Business More Profitable. – М.: , 2004. – 0 с.
    
41. Jillian Mercer. May I Help You?: Great Customer Service for Small Business. – М.: , 2004. – 0 с.
    
42. JoAnn Haberer. Customer Service In The Information Age: A Common Sense Approach to High-Tech Help (Crisp Fifty-Minute Series). – М.: , 2004. – 0 с.
    
43. David L. Goetsch. Effective Customer Service: Ten Steps for Technical Professions (NetEffect). – М.: , 2003. – 0 с.
    
44. Darryl S. Doane. 50 Activities for Achieving Excellent Customer Service. – М.: , 2003. – 0 с.
    
45. Garber Peter. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points). – М.: , 2004. – 0 с.
    
46. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
47. Pattie Odgers. The World of Customer Service. – М.: , 2003. – 0 с.
    
48. Peter Garber. 25 Reproducible Activities for Customer Service Excellence. – М.: , 2005. – 0 с.
    
49. T. Scott Gross. Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life. – М.: Kaplan Publishing, 2004. – 224 с.
    
50. Peggi Ridgway. Successful Website Marketing: Worksheets, Forms & Easy Steps for Web Success. – М.: , 2005. – 0 с.
    
51. Richard Tyler. Real World Customer Services Strategies That Work (Power Learning). – М.: , 2004. – 238 с.
    
52. Marty Seldman, John Futterknecht, Ben Sorensen. Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies. – М.: Kaplan Business, 2007. – 288 с.
    
53. Andrew Griffiths. 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones (101 . . . Series). – М.: , 2007. – 256 с.
    
54. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
55. Dan Hamilton. Real Estate Marketing & Sales Essentials: Steps for Success. – М.: , 2005. – 448 с.
    
56. Penni McLean-Conner. Customer Service: Utility Style. – М.: , 2005. – 250 с.
    
57. Elaine K. Harris. Customer Service: A Practical Approach (4th Edition). – М.: , 2006. – 192 с.
    
58. David L. Butler. Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance). – М.: , 2004. – 178 с.
    
59. Danette McGilvray. Executing Data Quality Projects: Ten Steps to Quality Data and Trusted Information (TM). – М.: , 2008. – 352 с.
    
60. Richard S. Gallagher. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. – М.: , 2008. – 128 с.
    
61. Matt Makowicz. A Guide to MARKETING Managed Services - faster, easier & for greater profit. – М.: , 2008. – 260 с.
    
62. Carl Henry. The People Approach To Customer Service. – М.: , 2008. – 156 с.
    
63. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
64. Nancy Friedman. How to Get Your Customers Swearing by You, Not at You. – М.: , 2008. – 154 с.
    
65. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
66. Simon Hazeldine, Chris J Norton. Bare Knuckle Customer Service: how to deliver a knockout customer experience and hammer the competition. – М.: , 2008. – 176 с.
    
67. Jennie Deneka. Creating an Informed Customer Service Model: Using Action Research. – М.: , 2008. – 104 с.
    
68. Karen Leland, Keith Bailey. Customer Service In an Instant: 60 Ways to Win Customers and Keep Them Coming Back (In an Instant (Career Press)). – М.: , 2008. – 160 с.
    
69. Carolyn Thompson. Ten Steps To Finding The Perfect Job. – М.: , 2009. – 70 с.
    
70. Cheng Hsu. Service Science: Design for Scaling and Transformation. – М.: , 2009. – 350 с.
    
71. Duane Forrester. Turn Clicks Into Customers: Proven Marketing Techniques for Converting Online Traffic into Revenue. – М.: , 2010. – 240 с.
    
72. Stephen Coscia. Customer Service Over the Phone. – М.: , 2010. – 143 с.
    
73. Maxine Kamin. Customer Service Training. – М.: , 2010. – 224 с.
    
74. Leonardo Inghilleri, Micah Solomon. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. – М.: AMACOM/American Management Association, 2010. – 170 с.
    
75. Turn Clicks Into Customers: Proven Marketing Techniques For Converting Online Traffic Into Revenue. – М.: , 2011. – 240 с.
    
76. Geospatial Services and Applications for the Internet. – М.: , 2008. – 179 с.
    
77. Stanley A. Brown. Breakthrough Customer Service. – М.: , 1998. – 452 с.
    
78. Keith Underdahl. Mac OS X Snow Leopard Just the Steps For Dummies®. – М.: , 2009. – 240 с.
    
79. Lionel Laroche. Managing Cultural Diversity in Technical Professions. – М.: , 2010. – 236 с.
    
80. J. Chen. Fault Detection, Supervision and Safety for Technical Processes 1997,(3-Volume Set). – М.: , 2010. – 0 с.
    
81. Cailein Gillespie. Customer Service Skills CD-Rom. – М.: , 2010. – 32 с.
    
82. Merilynn Van Der Wagen. Customer Service Intelligence. – М.: , 2010. – 208 с.
    
83. W J Pardee. To Satisfy & Delight Your Customer – How to Manage for Customer Value. – М.: , 1996. – 290 с.
    
84. Larry H. Dietz. Developing External Partnerships for Cost–Effective, Enhanced Service. – М.: , 2002. – 94 с.
    
85. TC Barrow. Trade & Empire – The British Customs Service in Colonial America 1660–1775. – М.: , 1974. – 348 с.
    
86. Nancy C. Muir. Windows 7 Just the Steps For Dummies®. – М.: , 2009. – 240 с.
    
87. Burton G Malkiel. The Random Walk Guide to Investing – Ten Rules for Financial Success. – М.: , 2003. – 160 с.
    
88. Paul R. Niven. Balanced Scorecard Step–by–Step for Government and Nonprofit Agencies. – М.: , 2003. – 320 с.
    
89. Marlana Coe. Human Factors for Technical Communicators. – М.: , 1996. – 368 с.
    
90. Next Steps for the Community College. – М.: , 2002. – 116 с.
    
91. Karen Leland. Customer Service For Dummies®. – М.: , 1995. – 384 с.
    
92. Gary S. Goodman PhD. Monitoring, Measuring, and Managing Customer Service. – М.: , 2000. – 192 с.
    
93. Dianna Booher. Writing for Technical Professionals. – М.: , 1989. – 262 с.
    
94. Karen Leland. Customer Service For Dummies®. – М.: , 2006. – 408 с.
    
95. Mary Walters. Write an Effective Funding Application – A Guide for Researchers and Scholars. – М.: , 2009. – 160 с.
    
96. Mary Walters. Write an Effective Funding Application – A Guide for Researchers and Scholars. – М.: , 2009. – 160 с.
    
97. JM Hunter. Tariffs Traffic & Performance – The Management of Cost Effective Telecommunic Services. – М.: , 1988. – 188 с.
    
98. Judith Hurwitz. Service Oriented Architecture For Dummies®. – М.: , 2006. – 384 с.
    
99. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
    
100. Lorraine L. Ukens. 101 Ways to Improve Customer Service. – М.: , 2007. – 400 с.
     
101. Keith Bailey. Online Customer Service For Dummies®. – М.: , 2001. – 274 с.
     
102. JG SS BOYCE. Boyce: ?mathematics? For Technical & Vocational Students 8ed. – М.: , 1989. – 562 с.
     
103. Nancy C. Muir. PCs Just the Steps For Dummies®. – М.: , 2009. – 240 с.
     
104. Elaine Marmel. Office 2010 Just the Steps For Dummies®. – М.: , 2010. – 360 с.
     
105. Peter Cauchi. Steps For Implementing Local Area Networks. – М.: , 1993. – 330 с.
     
106. Elizabeth Treher. A Guide to Success for Technical Managers. – М.: , 2010. – 318 с.
     
107. Diane Koers. Excel® 2003 Just the Steps For Dummies®. – М.: , 2006. – 216 с.
     
108. Linda M. Lash. The Complete Guide to Customer Service. – М.: , 1988. – 240 с.
     
109. Janelle Barlow. Branded Customer Service: The New Competitive Edge. – М.: , 2011. – 368 с.
     
110. Erin O?driscoll. Exercises for Diabetes – Simple Steps for Better Health. – М.: , 2005. – 160 с.
     
111. E B Lambeth. Committed Journalism – An Ethic for the Profession 2e. – М.: , 1992. – 256 с.
     
112. JG O/P BOYCE. Boyce ?mathematics? For Technical And Vocational Students 7ed. – М.: , 1982. – 562 с.
     
113. Diane Koers. Excel® 2010 Just the Steps For Dummies®. – М.: , 2010. – 240 с.
     
114. The Big Book Of Customer Service Training Games. – М.: , 1998. – 209 с.
     
115. Customer Service Skills For Success. – М.: , 2011. – 0 с.
     
116. Super Service: Seven Keys To Delivering Great Customer Service...Even When You Don'T Feel Like It!...Even When They Don'T Deserve It!, Completely Revised And Expanded. – М.: , 2011. – 240 с.
     
117. Robert Bacal. Perfect Phrases for Customer Service. – М.: McGraw-Hill, 2011. – 242 с.
     
118. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
119. Please Every Customer: Delivering Stellar Customer Service Across Cultures. – М.: , 2011. – 304 с.
     
120. The Big Book Of Customer Service Training Games. – М.: , 2011. – 209 с.
     
121. Customer Service Training 101. – М.: , 2011. – 224 с.
     
122. Strategic Customer Service. – М.: , 2011. – 240 с.
     
123. Branded Customer Service. – М.: , 2011. – 264 с.
     
124. Jennifer Laura Recio Lebedev. Top Ten Reasons. For Studying a Foreign Language. – М.: Менеджер, 2001. – 32 с.
     
125. Timothy Ramteke. Introduction to C and C++ for Technical Students (2nd Edition). – М.: , . –  с.
     
126. MORTON. ANATOMY COLORING BOOK FOR HEALTH PROFESSIONS. – М.: , 2014. –  с.
     
127. DASU. THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER'S BUSINESS. – М.: , 2013. –  с.
     
128. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
129. Chieh-Lu Li. Cross-cultural Customer Service in Recreation Management. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
130. Lionel Nettey. Assessment of Customer Service Satisfaction of ECG Ashanti East Region. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
131. Ayesha Sarfaraz and Asir Ajmal. Customer Service in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
132. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
133. Haitham ELwahsh. Secure Service Discovery Protocol for ad-hoc Networks "hash function". – М.: LAP Lambert Academic Publishing, 2013. – 144 с.
     
134. Omer Mohamed. Service oriented Architecture for Open Hypermedia Systems. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
135. Timo Karpola. Business Model for Technical Pre-Sales Services. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
136. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
137. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
138. Henry Kyambalesa. Customer Service in the 21st Century. – М.: LAP Lambert Academic Publishing, 2012. – 280 с.
     
139. Nigamananda Biswas. CUSTOMER SERVICES AND SATISFACTION IN BANKING SECTOR. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
140. M. Thukaram. A Study of Customer Services in Regional Rural Banks. – М.: LAP Lambert Academic Publishing, 2014. – 232 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
6. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
9. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
10. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
11. Зачетная реструктуризация долга: институт DEBT-FOR-EQUITY SWAP в России". интервью с М. Григорьевым, старшим юристом корпоративной практики юридической фирмы "Вегас-Лекс". О. Бодрягина, "эж-ЮРИСТ", № 3, январь 2010.
12. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
13. Управление проектами при подборе персонала. PM for HR. Е. Кривов, "Кадровик. Рекрутинг для кадровика", № 9, сентябрь 2008.