Customer Satisfaction & Service Quality in Libraries Год выпуска: 2013Автор: Chaminda JayasundaraИздательство: LAP Lambert Academic PublishingСтраниц: 116ISBN: 9783659442766Описание Customer Satisfaction and Service Quality in Libraries is a text book specially written for students, teachers and practicing librarians. However, it includes a very comprehensive review of existing research in the field which will be beneficial for researchers in the discipline of Library and Information Sciences. Customer service is increasingly significant in this competitive age and the contents particularly examine customer satisfaction in relation to service quality in libraries.
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