Результаты поиска

Лучшие результаты

1. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
   

Дополнительные результаты

1. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
2. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
   
3. J. Mike Jacka, Paulette J. Keller. Business Process Mapping: Improving Customer Satisfaction. – М.: , 0. – 0 с.
   
4. KimMarie McGoldrick, Andrea L. Ziegert. Putting the Invisible Hand to Work : Concepts and Models for Service Learning in Economics. – М.: , 0. – 0 с.
   
5. Stephanie G. Sherman, V. Clayton Sherman. Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers. – М.: , 0. – 0 с.
   
6. Yefim Fasser, Donald Brettner. Management for Quality in High Technology Enterprises. – М.: , 0. – 0 с.
   
7. Barbara Jacoby, Associates. Service-Learning in Higher Education : Concepts and Practices (Jossey-Bass Higher and Adult Education Series). – М.: , 0. – 0 с.
   
8. Ricardo R. Fernandez. Total Quality in Purchasing and Supplier Management. – М.: CRC Press, 1994. – 344 с.
   
9. J. R. Bryson, P. W. Daniels. Service Industries in the Global Economy (International Library of Critical Writings in Economics, 96). – М.: , 0. – 0 с.
   
10. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
11. Henry George Adams, Sudhir, M.D. Arora, Henry G. Adams, Sudhir Arora. Total Quality in Radiology: A Guide to Implementation. – М.: , 0. – 0 с.
    
12. Joseph A. Petrick, Diana S. Furr. Total Quality in Managing Human Resources. – М.: , 0. – 0 с.
    
13. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
    
14. Roland T. Rust, Richard L. Oliver. Service Quality: New Directions in Theory and Practice. – М.: , 0. – 0 с.
    
15. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
16. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
17. Benjamin Schneider. Service Quality : Research Perspectives (Foundations for Organizational Science). – М.: , 2003. – 0 с.
    
18. Bob E. Hayes. Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods. – М.: ASQ Quality Press, 2008. – 312 с.
    
19. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
20. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY: A CASE STUDY OF FIRST ALLIED SAVINGS AND LOANS LTD. – М.: , 2010. – 88 с.
    
21. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
22. Rooma R. Ramsaran-Fowdar, Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius: A multi- expectations framework. – М.: , 2010. – 148 с.
    
23. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: , 2010. – 100 с.
    
24. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
    
25. Dong-Joo Moon. Congestion-Prone Services under Quality Competition: A Microeconomic Analysis (Advances in Spatial Science). – М.: , 2011. – 580 с.
    
26. HASTINGS. APPLYING SERVICE SCIENCE IN BUSINESS; ATTAINING GROWTH AND PROFITABILITY THROUGH CUSTOMER INVESTMENT AND EMPOWERMENT. – М.: , 2013. –  с.
    
27. Shewit Woldegebriel,Daniel Kitaw and Birhanu Beshah. Service Quality Improvement in Healthcare. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
    
28. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
29. Diana Eteiwi. EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
30. Isaac Baah. Links Between Leadership Styles and Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 144 с.
    
31. Md. Zahid Hossain Shoeb. Perceptions of service quality in academic libraries. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
    
32. S. N. Mukhopadhyay. e–Governance Service Quality Assessment. – М.: Scholars' Press, 2013. – 488 с.
    
33. Naomi Dalitso Kachoka. Measuring Service Quality In Academic Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
    
34. Meenal Oak. Assessment of Service Quality:. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
35. JOSEPHINE OPONDO. SERVICE QUALITY IN AFRICAN RESTAURANTS. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
36. Fanny Saruchera. Delivering Quality Service - A Pharmaceuticals Sector's Perspective. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
37. Cecilia Silvestri. The Relationship Between Quality and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 188 с.
    
38. Amjad Al-Nasser. Measuring Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
    
39. Saima Jahan,Surmad Umar and Samina Jahan. Impact Of Customer Service Elements On Customer Satisfaction &Loyality. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
    
40. Hadi Ganjalikhan Hakemi and Sajad Ebrahimi Meimand. Measuring Service Quality and It's Impact on Tourists' Satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
41. Shewfang Shieh. Impact of Customer Satisfaction and Switching Costs on Customer Loyalty. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
    
42. M Palani Natha Raja. Measuring Quality in Healthcare services. – М.: LAP Lambert Academic Publishing, 2011. – 220 с.
    
43. Rafia Naz,GURMEET SINGH and Pathak Raghuvar Dutt. e-Governance, Service Delivery and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 428 с.
    
44. Aida Koni. Service Quality of Higher Education in Palestine. – М.: LAP Lambert Academic Publishing, 2013. – 192 с.
    
45. Primrose Kurasha,Raphinos A. Chabaya and Paul Mupa. Managing Quality in Higher Education. – М.: LAP Lambert Academic Publishing, 2011. – 232 с.
    
46. Md. Mukhlesur Rahman. Technology in library operations and services. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
47. Samuel Edusah Enguah. Information Technology a Partner for Customer Satisfaction in Banking. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
    
48. Govindaraj Veerakumaran and Ajitha Suresh. A Study on Customer Satisfaction in a Co-Operative Bank. – М.: LAP Lambert Academic Publishing, 2011. – 180 с.
    
49. Katherine Fulgence. Factors influencing Customer Satisfaction with Internet Banking. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
50. Afsaneh Rezazadeh Mehrjou and Adel Tajasom. Customer Satisfaction in Automobile Market. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
    
51. Zohra Saleem and Kashif Rashid. Customer Satisfaction in Mobile Banking Industry of Pakistan. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
52. Noor ul Ain Ilyas. Banking Behavior of Islamic Bank Customers. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
53. Daniel Auka. Customer Loyalty In Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
54. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
    
55. Tadesse Kabtamu. Customer Satisfaction towards Hotel Service Quality. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
56. Mohammad Emam. Determinants of Customer Satisfaction in Retail Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 236 с.
    
57. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
58. Getnet Tilahun Wagye. Service Quality On Customer Satisfaction And Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
59. Upendra Singh Panwar. Customer Satisfaction Perceptive. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
60. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
61. Md. Abul Kalam Azad and Md. Waleed Ashraf. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
62. Siti Intan Nurdiana Wong Binti Abdullah. Service Recovery in The Higher Education. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
63. Eliya Kapalasa. Factors Influencing Customers’ Satisfaction In Beef. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
64. Kennedy Ntabo Otiso. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
65. Sharareh Mansouri Jajaee. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
66. Zahra Idrees and khuram Shafi. Service quality; A contemporary approach. – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
    
67. Mamta Brahmbhatt. Service Quality Insights from Banking Sector. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
68. Rahat Nawajesh. Relationship Perspectives on Customer Support Service. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
69. Alemayehu Fanta. Customer Satisfaction in Commercial Baking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
70. Mwawuganga Mwambota. Strategy Effects on Customer Satisfaction at Mombasa Water/Sewage Co. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
    
71. Dhanaraj Jublee. Service Quality in Hospitality Industry. – М.: LAP Lambert Academic Publishing, 2014. – 180 с.
    
72. Safdar Hussain and Abdul Razzaq. Role of ATM Services in Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 60 с.
    
73. Faizan Ali. Measuring the service quality in Retail Stores using RSQS Model. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
    
74. Mahboubeh Salehi. Service Quality in Iran's Hotels. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
    
75. Linga Murali and Chandragiri Madhavaiah. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
    
76. Kindye Essa Mustofa and Mohammed Kassie Abebe. Effect of After Sales Service on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
77. Pinigas Mbengo. Service Quality Management For Chiredzi Town Council's Beer Halls. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
78. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
79. Rajesh Kumar. Service Quality in Retail Banking in Jharkhand State. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
    
80. Hadi Behzion and Mostafa Baghishani. Criteria and Measures of Customer satisfactions. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
81. Rooma R. Ramsaran-Fowdar and Sooraj Fowdar. A study of service quality of stockbrokers in Mauritius. – М.: LAP Lambert Academic Publishing, 2010. – 148 с.
    
82. Dr. Gamal Sayed Abdelaziz. Service Quality Dimensions. – М.: LAP Lambert Academic Publishing, 2010. – 436 с.
    
83. Pervaiz Ali. ''Online Shopping'' Customer Satisfaction and Loyalty in Norway. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
84. EVMORFIA MASTROJIANNI. ''SERVICE QUALITY DETERMINANTS IN THE GREEK BANKING SYSTEM''. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
85. ANUBHAV ANAND MISHRA. Customer Satisfaction and Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
    
86. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
87. Siphiwe P. Mandina. Service quality at Zimbabwe broadcasting holdings (ZBH). – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
88. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
    
89. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
90. Helen Cripps. Customer Satisfaction in Local Government. – М.: LAP Lambert Academic Publishing, 2010. – 156 с.
    
91. MALCOLM BRIMPONG. THE EFFECT OF CUSTOMER SATISFACTION ON LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 88 с.
    
92. Daudi Riganda. Service Quality at Tanzania Investment Centre. – М.: LAP Lambert Academic Publishing, 2010. – 228 с.
    
93. Linus Ivarsson,Alexander Nilsson and Torbjorn Rimfalt. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
94. Zhilin Yang. MEASURING E-SERVICE QUALITY AND ITS LINKAGE TO CUSTOMER LOYALTY. – М.: LAP Lambert Academic Publishing, 2010. – 176 с.
    
95. Ranga Gilbert Chirimubwe. Service quality dimensions in the retail banking sector of Zimbabwe. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
96. Elvier Kleijnen. The impact of personalization on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
    
97. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
98. Funmilayo Araloyin. Service Quality Delivery in Real Estate Agency in Lagos Metropolis. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
    
99. Jusuf Zeqiri. Customer Satisfaction with Service Quality. – М.: LAP Lambert Academic Publishing, 2011. – 164 с.
    
100. Sreenivasan Jayashree and Mohd Nazri Mohd Noor. Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
101. Iveta Bendova. An Analysis of Customer Satisfaction in Food Retailing. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
102. Nandish Upadhyay and Karishma Patel. Consumer Preference and Service Quality Provided by Hotels in Gujarat. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
103. Ran Tao and Tao Chen. The Quality Assessment of Public Health Services in China. – М.: LAP Lambert Academic Publishing, 2011. – 168 с.
     
104. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
105. Ram Chander. Job Satisfaction and Organizational Climate in Libraries in India. – М.: LAP Lambert Academic Publishing, 2012. – 204 с.
     
106. Khalid Hashmi. Customer-support Service-The Role in Telecom Customer Relationships. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
     
107. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
108. Syed Muhammad Irfan. Patient Perception about Service Quality in Public & Private Hospitals. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
     
109. Kiran G. and Kadakol A.M. Mind Mapping of Customer satisfaction Towards Business Dailies. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
110. Ashish Mathur. Measuring & Managing Customer Satisfaction In Non-star Accommodations. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
     
111. H K S Kumar Chunduri and Sreenivas Talluru. The Service Quality Gap Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 620 с.
     
112. Mehreen Shora. Measuring Service Quality. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
     
113. Praveena S. and S. D. Sivakumar. N. Venkatesa Palanichamy. Service Quality Analysis In Cellular Industry In Coimbatore City. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
     
114. Amit Gupta. Route to Customer Satisfaction is Through Employees. – М.: LAP Lambert Academic Publishing, 2010. – 164 с.
     
115. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
116. Balaji SG. Banking Service Quality & Customer Satisfaction - A Comparative Study. – М.: LAP Lambert Academic Publishing, 2011. – 324 с.
     
117. Tugce Karpuzcu. Impact of e-Services on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 124 с.
     
118. Suresh Reddy Jakka. Customer Satisfaction In Organized Retailing. – М.: LAP Lambert Academic Publishing, 2013. – 396 с.
     
119. John Pius Masereka. The Role of Conflict Management in Libraries. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
     
120. Mohammedhussen Mama. Customers' Satisfaction in Land Delivery Services. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
121. Chaminda Jayasundara. Customer Satisfaction & Service Quality in Libraries. – М.: LAP Lambert Academic Publishing, 2013. – 116 с.
     
122. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
123. Desta Tesfaw Mebratu. Public Serves Delivery Reform and Customer Satisfaction in Ethiopia. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
     
124. Mamta Brahmbhatt. Service Quality Management in Banking,Restaurant, Hospital & WaterPark. – М.: LAP Lambert Academic Publishing, 2015. – 92 с.
     
125. Sundeep Jhowry. Customer satisfaction in the banking sector. – М.: LAP Lambert Academic Publishing, 2010. – 100 с.
     
126. Thilagavathi Krishnan,Shankar Chelliah and Jayaraman Munusamy. COMPETITIVE ADVANTAGE AND CUSTOMER SATISFACTION IN HEALTH INDUSTRY. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
127. Kamelia Chaichi. Impact of Employee Training on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
128. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
     
129. Dipa Mitra. Passenger Service Quality in Indian Aviation. – М.: LAP Lambert Academic Publishing, 2013. – 184 с.
     
130. Antonio Usai. The Customer Satisfaction in Tourist Systems. – М.: LAP Lambert Academic Publishing, 2013. – 160 с.
     
131. Anand Prakash and Sanjay Kumar Jha. Design & Development Of Service Quality Model. – М.: LAP Lambert Academic Publishing, 2013. – 524 с.
     
132. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
133. Sarabjit Singh Shergill. Service Quality: A Case Study of Stock Broking Firms. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
     
134. Hemankumarsingh Ramburuth. Service Quality in the Mauritian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
135. Jagjeet Kaur Saini. Bank of India: Products and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
136. Al Jamal Mustafa Shindaini and Tanmoy Debnath. The Customer Satisfaction on Debit Card. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
137. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
138. Muhammad Aashir. Customer Satisfaction in Islamic Banking System in Pakistan. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
     
139. Faizan Mohsan. Service Quality, Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
     
140. Haitham Ahmed Akgam and Logasvathi Murugiah. Study Of Customer Satisfaction In The Banking Sector In Libya. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
4. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
5. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
8. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
9. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
10. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
11. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
12. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
13. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
14. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
15. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.