Результаты поиска

Лучшие результаты

1. David N. Ricchiute. Auditing and Assurance Services. – М.: , 0. – 0 с.
   
2. Zambia: Public Expenditure Management and Financial Accountability Review (World Bank Country Study) (World Bank Country Study). – М.: , 2004. – 0 с.
   
3. Jack C. Robertson. MP: Auditing & Assurance Services w/Dynamic Accounting Profession PowerWeb. – М.: , 2003. – 0 с.
   
4. Larry E. Rittenberg. Auditing Concepts for Changing Environment. – М.: , 2003. – 0 с.
   
5. Mary Coulter. Strategic Management In Action (3rd Edition). – М.: , 2004. – 368 с.
   
6. Alvin Arens, Randal J. Elder, Mark Beasley. Auditing and Assurance Services and ACL Software (12th Edition). – М.: , 2007. – 888 с.
   
7. David Coderre. Internal Audit. – М.: , 2008. – 250 с.
   
8. Auditing & Assurance Services. – М.: , 2011. – 720 с.
   
9. Enakshi Ganguly and Bishan Swaroop Garg. Quality Assurance of Primary Health Care. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
   

Дополнительные результаты

1. Leonard L. Berry. Discovering the Soul of Service. The Nine Drivers of Sustainable Business Success. – М.: Free Press, 2003. – 288 с.
   
2. M. S. Mastel. Telecom Audit: A Complete Cost-Reduction Strategy for Your Corporate Telecommunications Bills. – М.: McGraw-Hill Professional Publishing, 2003. – 404 с.
   
3. National Export Initiative and Strategy of the United States (America in the 21st Century: Political and Economic Issues). – М.: , 2012. – 215 с.
   
4. Valencia Mackie. A to Z Commercial Real Estate Landlord Records Audit Overview. – М.: , 2012. – 114 с.
   
5. Handbook of Service Description: USDL and Its Methods. – М.: , 2012. – 563 с.
   
6. Allan Ashok Kumar, Giang Chau Trinh. Breaking Uncertainties for Product Offerings: A Holistic Framework of Uncertainty Management for Planning, Designing and Developing PSS (Product/Service System). – М.: , 2012. – 152 с.
   
7. Christoph Seidel. IT-Service-Level-Management: Konzepte und Implementierungsstrategien (German Edition). – М.: , 2012. – 136 с.
   
8. Marcel Mulumba-Kenga Tshielekeja, Pierre Devolder, Evariste Mabi Mulumba. Assurance: catalyseur de developpement: Modeles de references et Applications au cas de la Republique Democratique du Congo (French Edition). – М.: , 2012. – 332 с.
   
9. Web Services and Formal Methods: 8th International Workshop, WS-FM 2011, Clermont-Ferrand, France, September 1-2, 2011, Revised Selected Papers ... / Programming and Software Engineering). – М.: , 2012. – 152 с.
   
10. Agile Service Development: Combining Adaptive Methods and Flexible Solutions (The Enterprise Engineering Series). – М.: , 2012. – 223 с.
    
11. Public Key Infrastructures, Services and Applications: 8th European Workshop, EuroPKI 2011, Leuven, Belgium, September 15-16, 2011, Revised Selected ... Computer Science / Security and Cryptology). – М.: , 2012. – 219 с.
    
12. Cloud Computing and Services Science (Service Science: Research and Innovations in the Service Economy). – М.: , 2012. – 405 с.
    
13. Delivering Public Services that Work Volume 2. – М.: , 2012. – 192 с.
    
14. Peter Brooks. Metrics for Service Management: Designing for ITIL. – М.: , 2012. – 169 с.
    
15. Mr. Phil Gerbyshak. Service Desk Manager's Crash Course. – М.: , 2012. – 108 с.
    
16. Danny Shiem-shin Then. Real Estate Asset Management: - Operational Property Assets and Facilities Support Services as a Business Resource. – М.: , 2012. – 408 с.
    
17. Martin Kademann. Management Audit durch die Interne Revision: Analyse und Praxiskonzept (German Edition). – М.: , 2012. – 120 с.
    
18. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с.
    
19. Committee on Geographic Adjustment Factors in Medicare Payment, Board on Health Care Services, Insti. Geographic Adjustment in Medicare Payment: Phase I: Improving Accuracy, Second Edition. – М.: , 2012. – 206 с.
    
20. Exploring Services Science: Third International Conference, IESS 2012, Geneva, Switzerland, February 15-17, 2012, Proceedings (Lecture Notes in Business Information Processing). – М.: , 2012. – 382 с.
    
21. e-Infrastructure and e-Services for Developing Countries: Third International ICST Conference, AFRICOMM 2011, Zanzibar, Tansania, November 23-24, ... and Telecommunications Engineering). – М.: , 2012. – 269 с.
    
22. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
    
23. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
    
24. «Barclays»: Amongst the world's top companies: Banks and financial services. – М.: , 2012. – 84 с.
    
25. David Howell. The Small Business Guide to China: How small enterprises can sell their goods or services to markets in China (Business Bites). – М.: , 2012. – 116 с.
    
26. Trends in U.s. Services Trade (Trade Issues, Policies, and Laws). – М.: , 2012. – 0 с.
    
27. Barbara Safani, Mitchell Levy. # SUCCESSFUL CORPORATE LEARNING tweet Book04: Career Transition Training and Services That Work in Today's Environment. – М.: , 2012. – 118 с.
    
28. Leif Moll. Strategische Erfolgsfaktoren von Shared Services im Personalbereich: Eine praxisorientierte Analyse zur wertorientierten Unternehmensfuhrung (mir-Edition) (German Edition). – М.: , 2012. – 317 с.
    
29. Donna Marie. Customer Service: "What About Me?". – М.: , 2012. – 66 с.
    
30. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
    
31. Gary P. Latham, Robert C. Ford. HR at Your Service: Lessons from Benchmark Service Organizations. – М.: , 2012. – 220 с.
    
32. Julius Gael Tchatchou Tchaptchet. L'audit du cycle Achats - fournisseurs: Cas de l'entreprise T?JG S.A (French Edition). – М.: , 2012. – 84 с.
    
33. Khaled Albouaini. L'Audit Expectation Gap dans un cadre elargi de gouvernance: Le cas du commissariat aux comptes francais (French Edition). – М.: , 2012. – 700 с.
    
34. Mr. Thomas A. Peterson. "SEE" The EMPOWERING Energy Solution: Save money today, Create well paying jobs, Promote local economic growth, Reduce energy usage, Significantly ... Assure a long-term vibrant economy (Volume 1). – М.: , 2012. – 74 с.
    
35. David N. Ricchiute. Auditing and Assurance Services. – М.: , 0. – 0 с.
    
36. Richard A. Gordon, Internal Revenue Service. Estimates of Levels of Tax Haven Use. – М.: , 0. – 0 с.
    
37. Jayanata K. Bandyapadhyay. QS-9000 Handbook: A Guide to Registration and Audit. – М.: , 0. – 0 с.
    
38. Michael A. Crew, Paul R. Kleindorfer, Calif Bi-Annual Conference on Postal Delivery Services 1996 Monterey. Managing Change in the Postal and Delivery Industries (Topics in Regulatory Economics and Policy Series, No. 25). – М.: , 0. – 0 с.
    
39. Michael A. Weider, Michael A. Wieder, Carol M. Smith, Cynthia Brakhage, International Fire Service Training Association. Principles of Foam Fire Fighting. – М.: , 0. – 0 с.
    
40. Marat Terterov, Malta Financial Services Centre. Doing Business With Malta (Global Market Briefings Series). – М.: , 0. – 0 с.
    
41. John Pearce Hardt, John P. Hardt, United States Congress Joint Economic Committee, Library of Congress Congressional Research Service. Russia's Uncertain Economic Future: With a Comprehensive Subject Index. – М.: , 0. – 0 с.
    
42. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
43. Kathy Megyery, Frank Sader, Foreign Investment Advisory Service. Facilitating Foreign Participation in Privatization (Occasional Paper (Foreign Investment Advisory Service), 8). – М.: , 0. – 0 с.
    
44. Congressional Research Service. A Reference Guide to Banking and Finance. – М.: , 0. – 0 с.
    
45. United States Custom Service. Importing Into the United States:. – М.: , 0. – 0 с.
    
46. Michael E. Milakovich. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. – М.: , 0. – 0 с.
    
47. Julie L. Mohr. The Help Desk Audit: Blueprint for Success. – М.: , 2003. – 0 с.
    
48. Society for Marketing Professional Services. Marketing Handbook for the Design & Construction Professional: Society for Marketing Professional Services. – М.: , 0. – 0 с.
    
49. Darlene E. Weingand. Marketing/Planning Library and Information Services:. – М.: , 0. – 0 с.
    
50. British Library, Ian Stewart, Alan Gomersall, British Library Science Reference and Information Service Market Rese. Market Research: A Guide to British Library Collections. – М.: , 0. – 0 с.
    
51. Dearborn Financial Services, Kim Allen Baker. Understanding Personal Auto. – М.: , 0. – 0 с.
    
52. Student Services, Sourcebooks. The B Student's Complete Scholarship Book. – М.: , 0. – 0 с.
    
53. Zambia: Public Expenditure Management and Financial Accountability Review (World Bank Country Study) (World Bank Country Study). – М.: , 2004. – 0 с.
    
54. Dearborn Financial Services. Series 7: General Securities Representative Exam License Exam Manual. – М.: , 2005. – 0 с.
    
55. Bisys Educational Services. Life and Health Insurance License Exam Cram (Exam Cram). – М.: , 2004. – 0 с.
    
56. Bisys Educational Services. Property and Casualty Insurance License Exam Cram (Exam Cram). – М.: , 2004. – 0 с.
    
57. Jack C. Robertson. MP: Auditing & Assurance Services w/Dynamic Accounting Profession PowerWeb. – М.: , 2003. – 0 с.
    
58. Larry E. Rittenberg. Auditing Concepts for Changing Environment. – М.: , 2003. – 0 с.
    
59. James A. Hall, Tommie Singleton. Information Technology Auditing and Assurance (with ACL Software). – М.: , 2004. – 592 с.
    
60. Mary Coulter. Strategic Management In Action (3rd Edition). – М.: , 2004. – 368 с.
    
61. American Society for Healthcare Central Services Professionals. Training Manual for Health Care Central Service Technicians (Jossey-Bass/Aha Press). – М.: , 2005. – 304 с.
    
62. W. Robert Knechel, Steve Salterio, Brian Ballou. Auditing: Assurance and Risk. – М.: , 2006. – 888 с.
    
63. IMF's Bureau of Language Services. IMF Glossary: English-French-Spanish. – М.: , 2007. – 498 с.
    
64. Alvin Arens, Randal J. Elder, Mark Beasley. Auditing and Assurance Services and ACL Software (12th Edition). – М.: , 2007. – 888 с.
    
65. House of Commons - Environmental Audit Committee. Reaching an International Agreement on Climate Change (Hc 355, Sixth Report of Session 2007-08 - Report, Together With Formal Minutes, Oral and Written Evidence). – М.: , 2008. – 179 с.
    
66. National Scholarship Research Service, Daniel J. Cassidy. The Scholarship Book, 13th Edition: The Complete Guide to Private-Sector Scholarships, Fellowships, Grants, and Loans for the Undergraduate (Scholarship Book). – М.: , 2008. – 720 с.
    
67. Inc National Safety Compliance Services. Controlled Substance Abuse and Alcohol Misuse Training for Transportation Supervisors. – М.: , 2008. – 108 с.
    
68. Xenia Ley Parker. Information Technology Audits (2008). – М.: , 2008. – 998 с.
    
69. Abram I Bluestein, Michael Moriarty, Ronald J Sanderson. The Customer Satisfaction Audit. – М.: , 2008. – 112 с.
    
70. Gerard Blokdijk, Ivanka Menken. Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk. – М.: , 2008. – 116 с.
    
71. National Restaurant Association Solutions. ServSafe Alcohol: Fundamentals of Responsible Alcohol Service with Answer Sheet (2nd Edition). – М.: , 2010. – 0 с.
    
72. Jeffrey F. Rayport, Bernard J. Jaworski. Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers. – М.: , 2005. – 262 с.
    
73. Robert Service. The Penguin History of Modern Russia: From Tsarism to the Twenty-First Century. – М.: Penguin Books Ltd., 2009. – 736 с.
    
74. Bobrow Test Preparation Services. CliffsNotes® AP Chemistry. – М.: , 2009. – 480 с.
    
75. David Coderre. Internal Audit. – М.: , 2008. – 250 с.
    
76. Vera Mihajlovic– Madzarevic. Clinical Trials Audit Preparation. – М.: , 2010. – 246 с.
    
77. Robert Service. Stalin – A Life (COBEEI). – М.: , 2005. – 384 с.
    
78. ER SERVICE. Service ?origins? Of The State And Civilization. – М.: , 1975. – 0 с.
    
79. Robert Service. A History of Modern Russia – From Nicholas II to Vladimir Putin (COBEE). – М.: , 2005. – 704 с.
    
80. R Service. A History of Twentieth–Century Russia (Cobee). – М.: , 1998. – 0 с.
    
81. R Service. A History of Twentieth–Century Russia (Paper) (Cobee). – М.: , 1999. – 688 с.
    
82. R Service. Lenin – A Biography (COBEE). – М.: , 2002. – 624 с.
    
83. Robert Service. Russia – Experiment with a People (OBEEI). – М.: , 2006. – 432 с.
    
84. Robert Service. Comrades! – A History of World Communism (OBEEI). – М.: , 2010. – 592 с.
    
85. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
    
86. R Service. A History of Modern Russia – From Tsarism to the Twenty–First Century 2e (COBEEI). – М.: , 2010. – 712 с.
    
87. Robert Service. Stalin – A Life (OBEEI). – М.: , 2006. – 760 с.
    
88. The Financial Services Group, Spicer and Oppenheim. The Spicer & Oppenheim Guide to Securities Markets Around the World. – М.: , 1988. – 248 с.
    
89. Robert Service. Russia – Experiment with a People (OBEEI). – М.: , 2003. – 432 с.
    
90. Robert Service. Trotsky – A Biography (OBEEI). – М.: , 2010. – 608 с.
    
91. ICAA (The Institute of Chartered Accountants in Australia). Auditing and Assurance Handbook 2010. – М.: , 2010. – 0 с.
    
92. Robert Service. Comrades! – A History of World Communism (OBEEI). – М.: , 2007. – 582 с.
    
93. Auditing and Assurance Handbook 2008. – М.: , 2008. – 0 с.
    
94. Robert Service. Lenin – A Biography (COBEEI). – М.: , 2000. – 588 с.
    
95. National Park Service. National Register of Historic Places 1966 to 1994. – М.: , 1996. – 926 с.
    
96. National Park Service. Respectful Rehabilitation. – М.: , 1986. – 200 с.
    
97. R SERVICE. Service: Lenin: A Political Life Vol 1: The Strengths Of Contradiction. – М.: , 1985. – 256 с.
    
98. R SERVICE. Service: Lenin: A Political Life, Vol 2: Worlds In Collision. – М.: , 1991. – 440 с.
    
99. Oracle Self-Service Applications. – М.: , 2011. – 320 с.
    
100. Auditing & Assurance Services. – М.: , 2011. – 720 с.
     
101. Robert Service. Comrades: Communism: A World History. – М.: Pan Books, 2007. – 616 с.
     
102. Muhammad Naeem Iqbal,Azka Naeem and Mirza Jamil Ahmad. Service Quality And Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
     
103. Service Opare. Guarding the Garden of Eden:. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
     
104. Christopher Nichols. The Premier United States Service Bands. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
105. Abdussalam Ismail Onagun. Shariah Audit framework: A case study of UAE Noor Takaful operations. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
106. Amr Kotb and Amir Allam. Auditing Practice and Education in the Information Age. – М.: LAP Lambert Academic Publishing, 2013. – 324 с.
     
107. Amirhossein Taebi Noghondari. Audit Expectation Gap. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
108. amitabha chattopadhyay. Prescription Audit and Client Satisfaction. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
109. Mecha Aboma. Assessment of Quality of care in Family Planning services. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
110. Enakshi Ganguly and Bishan Swaroop Garg. Quality Assurance of Primary Health Care. – М.: LAP Lambert Academic Publishing, 2012. – 88 с.
     
111. Daniel Sebesta. Native-speaker status in the translation services market. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
112. ELIZABETH WANGARI GATHUTHI,Kimengi I. and Mukwa C. Instructional Media, Performance, Quality Assurance and Standards. – М.: LAP Lambert Academic Publishing, 2011. – 280 с.
     
113. Sunday T. Afangideh. Deregulation Of Educational Services and Quality Assurance. – М.: LAP Lambert Academic Publishing, 2011. – 156 с.
     
114. Reza Mohammad Hossein and Kamran Gholamahmadi. A Combinational Security-Model In Service-Oriented Architecture. – М.: LAP Lambert Academic Publishing, 2014. – 136 с.
     
115. Shih Zoe Chu. Initial online trust formation: the role of web assurance & location. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
     
116. Abdu Seid Ali and Johannes Kinfu. Ethics in the Auditing Profession in Ethiopia. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
117. Melkirst Gizaw. Effects of Service Quality And Satisfaction on Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 164 с.
     
118. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
119. Kwame Ntow-Gyan. Guest Satisfaction of Hotel Services in the Sunyani Municipality. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
     
120. Onyuka Felix McDubus. A CONCISE COURSE ON AUDITING. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
121. Mazrah Malek. Director-Auditor Link and Audit Quality. – М.: LAP Lambert Academic Publishing, 2012. – 364 с.
     
122. Aderaw Ayaliew. Internal Auditing. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
123. Tizazu Kassa and Sindu Kassa. Customer service Quality and its effect on customer satisfaction. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
124. Haileab Tesfamariam. Service Quality and Customer Satisfaction at the Tourist Destination. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
     
125. Emeka Emengini and Andrew Ehikwe. Developing Effective Sales strategies for Audit Firms. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
126. VIKAS GAUTAM. SERVICE QUALITY PERCEPTIONS OF CUSTOMERS ABOUT INSURANCE COMPANIES. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
127. Josphat Manyeruke. An analysis of the impact of university expansion on service quality. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
128. Masood Ur-Rehman. Mechanisms of Public Services' Accountability. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
129. Farida Chotkan. The impact of S.O.A. on IT Auditing. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
     
130. Achal Kumar Gupta. Implementing an Audit Programme. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
     
131. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
132. Mohammad Razi-ur-Rahim. Service Quality and Student Satisfaction in B-Schools. – М.: LAP Lambert Academic Publishing, 2011. – 312 с.
     
133. Mohamad Kazar Razali and Zainab Khalifah. Tourists Perception of Service Quality at Nature Park. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
     
134. Md. Kamal Hussain. Introduction To Healthcare Service Management. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
135. Tarekegn Tariku. Determinants of Internal Audit Effectiveness in Public Offices. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
136. Paul Mupa. Quality Assurance in the teaching of HIV & AIDS: A Literature Review. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
     
137. May Bader. Quality Assurance in Clinical Dental Education. – М.: LAP Lambert Academic Publishing, 2014. – 168 с.
     
138. Chittaranjan Hota. Quality of Service in IPVPNs. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
139. Oluyomi Martins. Improving Customer Service Delivery In Bank PHB. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
     
140. Robert Service. The Penguin History of Modern Russia: From Tsarism to the Twenty-First Century. – М.: Penguin Books Ltd., 2015. – 768 с.
     

Лучшие результаты

Дополнительные результаты

1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
5. Новый НДС при капитальном строительстве". интервью с В.С. Леви, заместителем генерального директора "Energy Consulting/Audit", руководителем налоговой практики. "Бюджетный учет", № 4, апрель 2006.
6. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
7. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
8. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
9. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
10. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.