Результаты поиска

Лучшие результаты

1. Keke Motseke. Call Centre Agents and Class Identity. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
   

Дополнительные результаты

1. Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks). – М.: , 2012. – 208 с.
   
2. Leslie McCall. Complex Inequality : Gender, Race and Class in the New Economy. – М.: , 0. – 0 с.
   
3. Paul Burkett, Martin Hart-Landsberg. Development, Crisis, and Class Struggle: Learning from Japan and East Asia. – М.: , 0. – 0 с.
   
4. Marye C. Tharp. Marketing and Consumer Identity in Multicultural America. – М.: , 0. – 0 с.
   
5. Ifip Tc3, Ethical, and Cognitive I Wg3.1&3.2 Open Conference on Social, Tom J. Van Weert, Robert K. Munro, Tom J. Van Weert. Informatics and the Digital Society: Ifip Tc3/Wg3.1&3.2 Open Conference on Social, Ethical, and Cognitive Issues of Informatics and Ict, July 22-26, 2 ... l Federation for Information Processing, 244). – М.: , 0. – 0 с.
   
6. Brian Hill, Dee Power. The Making of a Bestseller: Success Stories from Authors and the Editors, Agents, and Booksellers Behind Them. – М.: , 2005. – 272 с.
   
7. Connell&burgess. Development Call Centre Indust (Routledge Studies in Buisness Organizatinon and Networks). – М.: , 2006. – 205 с.
   
8. Bernard P. Wong. The Chinese in Silicon Valley: Globalization, Social Networks, and Ethnic Identity (Pacific Formations). – М.: , 2005. – 288 с.
   
9. Stephen Wagg. Cricket and National Identity in the Postcolonial Age. – М.: , 2008. – 290 с.
   
10. Building Business with Agents and Distributors. A Practical and Profitable Approach to Selection, Management and Motivation. – М.: , 2008. – 114 с.
    
11. Ibp Usa. British National Space Centre Programs and Exploration Handbook (World Strategic and Business Information Library). – М.: , 2008. – 300 с.
    
12. Miriam Scherf. Action for the Sake of Others: Social Identification and Organizational Identity inan NGO and its Implications for Volunteer Performanceand Leadership Behavior. – М.: , 2008. – 116 с.
    
13. Edited by Jonathan Pugh and Robert B. Potter. Participatory Planning in the Caribbean: Lessons from Practice. – М.: Ashgate, 2003. – 240 с.
    
14. Mark Ames and Matt Taibbi. The Exile: Sex, Drugs, and Libel in the New Russia. – М.: Grove Press, 2000. – 256 с.
    
15. Agents and Peer-to-Peer Computing: 6th International Workshop, AP2PC 2007, Honululu, Hawaii, USA, May 14-18, 2007, Revised and Invited Papers (Lecture ... / Lecture Notes in Artificial Intelligence). – М.: , 2010. – 123 с.
    
16. David Featherstone. Resistance, Space and Political Identities. – М.: , 2008. – 240 с.
    
17. Jorge Larrain. Ideology and Cultural Identity. – М.: , 1994. – 208 с.
    
18. Peter M. Burns. Tourism and Social Identities. – М.: , 2010. – 216 с.
    
19. Ronald J. Bradley. Neuroprotective Agents and Cerebral Ischaemia,40. – М.: , 2010. – 378 с.
    
20. Eric Davis. Memories of State – Politics, History and Collective Identity in Modern Iraq. – М.: , 2005. – 298 с.
    
21. Eric Davis. Memories of State – Politics, History and Collective Identity in Modern Iraq. – М.: , 2005. – 398 с.
    
22. Deborah J Schildkraut. Press "One" for English – Language Policy, Public Opinion and American Identity. – М.: , 2007. – 256 с.
    
23. Rena Steinzor. People?s Agents and the Battle to Protect the American Public. – М.: , 2010. – 256 с.
    
24. Douglas W Blum. Russia and Globalization – Identity, Security and Society in an Era of Change. – М.: , 2008. – 402 с.
    
25. Alan Montefiore. A Philosophical Retrospective – Facts, Values, and Jewish Identity. – М.: , 2011. – 224 с.
    
26. Sheba Mariam George. When Women Come First – Gender and Class in Transnational Migration. – М.: , 2005. – 276 с.
    
27. Sheba Mariam George. When Women Come First – Gender and Class in Transnational Migration. – М.: , 2005. – 276 с.
    
28. Robert T. Carter. The Influence of Race and Racial Identity in Psychotherapy. – М.: , 1998. – 312 с.
    
29. Lynn Hunt. Politics, Culture, and Class in the French Revolution – Twentieth Anniversary Edition. – М.: , 2004. – 275 с.
    
30. David l. Miller. Citizenship and National Identity. – М.: , 2000. – 224 с.
    
31. S Schmalzer. The People?s Peking Man – Popular Science and Human Identity in Twentieth–Century China. – М.: , 2008. – 336 с.
    
32. Geography and National Identity. – М.: , 1994. – 416 с.
    
33. Nadine Hubbs. The Queer Composition of America?s Sound – Gay Modernists, American Music and National Identity. – М.: , 2004. – 288 с.
    
34. Nadine Hubbs. The Queer Composition of America?s Sound – Gay Modernists, American Music and National Identity. – М.: , 2004. – 288 с.
    
35. RRP DE. De Vries Progress In Allergy – ?immunobiology? Of Hla Class–i And Class–ii Molecules. – М.: , 1985. – 232 с.
    
36. Joan C. Williams. Reshaping the Work–Family Debate – Why Men and Class Matter. – М.: , 2010. – 288 с.
    
37. Lorrin Thomas. Puerto Rican Citizen – History and Political Identity in Twentieth–Century New York City. – М.: , 2010. – 352 с.
    
38. Eric L Goldstein. The Price of Whiteness – Jews, Race and American Identity. – М.: , 2008. – 320 с.
    
39. Penelope Corfield. Language, History and Class. – М.: , 1991. – 0 с.
    
40. LARRAIN. Ideology And Cultural Identity. – М.: , 1994. – 0 с.
    
41. Jonathon Boyarin. The Unconverted Self – Jews, Indians, and the Identity of Christian Europe. – М.: , 2009. – 192 с.
    
42. Steven Oluic. Bosnia and Herzegovina – Identity, Nationalist Landscapes and the Future of the State. – М.: , 2008. – 200 с.
    
43. Greg M. Thomas. Impressionist Children – Childhood, Family and Modern Identity in French Art. – М.: , 2011. – 224 с.
    
44. Miriam G Reumann. American Sexual Character – Sex, Gender and National Identity in the Kinsey Reports. – М.: , 2005. – 322 с.
    
45. Thomas M Lekan. Imagining the Nation in Nature – Landscape Preservation and German Identity 1885–1945. – М.: , 2004. – 304 с.
    
46. Miwon Kwon. One Place After Another – Site–Specific Art and Locational Identity. – М.: , 2004. – 232 с.
    
47. Timothy Brook. Collaboration – Japanese Agents and Local Elites in Wartime China. – М.: , 2007. – 302 с.
    
48. Carol E. Harrison. Osiris – Science, Technology and National Identity V24. – М.: , 2009. – 350 с.
    
49. Fergus Randolph and Jonathan Davey. Guide to the Commercial Agents' Regulations. – М.: , 2011. – 272 с.
    
50. Self and Social Identity. – М.: , 1983. – 224 с.
    
51. Sophia Vasalou. Moral Agents and Their Deserts – The Character of Mu?tazilite Ethics. – М.: , 2008. – 272 с.
    
52. Jeffrey C Alexander. Cultural Trauma and Collective Identity. – М.: , 2004. – 304 с.
    
53. Jp Singh. Globalized Arts – The Entertainment Economy and Cultural Identity. – М.: , 2010. – 256 с.
    
54. Gabrielle Hecht. The Radiance of France – Nuclear Power and National Identity after World War II. – М.: , 2009. – 496 с.
    
55. Gabrielle Hecht. The Radiance of France – Nuclear Power and National Identity after World War II. – М.: , 2000. – 470 с.
    
56. Television, Globalization And Cultural Identities. – М.: , 2011. – 0 с.
    
57. Mary-Louise Totton. Wearing Wealth and Styling Identity: Tapis from Lampung, South Sumatra, Indonesia. – М.: Hood Museum of Art, 2009. – 208 с.
    
58. Antonio Mendez And Matt Baglio. Argo. – М.: Penguin Books Ltd., 2012. – 320 с.
    
59. Brenda and Robert Vale. Architecture on the Carpet: The Curious Tale of Construction Toys and the Genesis of Modern Buildings. – М.: Thames and Hudson Limited, 2013. – 208 с.
    
60. Douglas Smith. Former People. – М.: Pan, 2013. – 528 с.
    
61. M.V. Vijayakumar and D.N. Davis. Cognition, Metacognition Agents and Architectures. – М.: LAP Lambert Academic Publishing, 2010. – 208 с.
    
62. Hardik Joshi and Sanjay Oza. Enhancement in Predictive Dialer for Automatic Call Distribution. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
63. Salah Hassan Alkurwy,Sawal Hamid Md Ali and Md. Shabiul Islam. A Novel ROM Design for High Speed Direct Digital Frequency Synthesizer. – М.: LAP Lambert Academic Publishing, 2014. – 96 с.
    
64. Askwar Hilonga and Hee Taik Kim. Nanocomposites with Desired Properties. – М.: LAP Lambert Academic Publishing, 2011. – 192 с.
    
65. Mohamed Ahmed Ramadan,Waheed Yosry Ali Ali and Asaad Mazen. The Mechanical Wear of Teeth. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
66. Irina Diana Madroane. Challenged Professional and Class Identities. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
67. Horatio Sam-Aggrey. Class and Status Identity Among Information Technology Employees. – М.: Scholars' Press, 2013. – 184 с.
    
68. Horatio Sam-Aggrey. Labour Process Models and Call Centres in Newfoundland and Labrador. – М.: Scholars' Press, 2013. – 52 с.
    
69. Keke Motseke. Call Centre Agents and Class Identity. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
70. Shilpa Jain and Anup K.Singh. Job Burnout. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
    
71. Swati Mishra. Recasting Respectability. – М.: LAP Lambert Academic Publishing, 2012. – 392 с.
    
72. Tuija Koivunen. Gender in Call Centre Work. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
    
73. Kim Engler,Katherine L. Frohlich and Mylene Fernet. On the health and wellbeing of single working women without children. – М.: LAP Lambert Academic Publishing, 2012. – 292 с.
    
74. Mohamed Khedr and Shoji Arai. Petrology And Geochemistry Of High-pressure Metaperidotites, Japan. – М.: LAP Lambert Academic Publishing, 2012. – 248 с.
    
75. Shalini Singh and Dharm Dutt. Xylanases of Coprinellus disseminatus for Pulp and Paper Industry. – М.: LAP Lambert Academic Publishing, 2013. – 152 с.
    
76. Mohd Sajjad Ahmad Khan and Iqbal Ahmad. Essential oils and phyto-compounds. – М.: LAP Lambert Academic Publishing, 2012. – 300 с.
    
77. Md. Abul Kalam Azad,Yeasmin Akter and Latifah Amin. Integrated Pest Management: Current Status, Challenges and Prospectus. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
78. Stephen Yeboah and Richard Akromah. Effect of Organic and Inorganic Fertilizer Application on the Growth. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
    
79. A. Irshad,Biju P. Habeeb and P. Gokulakrishnan. Applications of nanotechnology in food packaging and food safety. – М.: Scholars' Press, 2013. – 128 с.
    
80. K. Pradhan,Kuntal Mukherjee and Soma Pradhan. Farm Science Centre : Impact And Implication. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
81. Abdelaziz Hamad Elawad,Bahrom Sanugi and Shahariddin Salleh. Neural network and scheduling. – М.: LAP Lambert Academic Publishing, 2011. – 160 с.
    
82. Muhammad Sultan and Hajira Tahir. Important Methods for Waste Water Treatment:Adsorption and Reduction. – М.: LAP Lambert Academic Publishing, 2012. – 316 с.
    
83. Uzma Hameed,Hajira Tahir and Muhammad Sultan. A Study Related to Decolorization and Detoxification of Textile Dyes. – М.: LAP Lambert Academic Publishing, 2013. – 256 с.
    
84. Zhanjun Wu,Zhi Wang and Tao Sun. Epoxy resin: Synthesis, Modification and Application. – М.: LAP Lambert Academic Publishing, 2014. – 268 с.
    
85. Sampath Malathi and Sengottuvelan Balasubramanian. Synthesis Of Copper Nanoparticles And Their Biomedical Applications. – М.: LAP Lambert Academic Publishing, 2012. – 52 с.
    
86. Wael Mahmoud Kamel,Yaser Hagag Mohamed and Noha Elsayed Ibrahim. Concepts and Theories of Chromatography. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
87. Waqar Ahmad,Asia Butt and Islam Ullah Khan. Sulfonamides: X-Ray Structures and Biological Studies. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
88. Abhay Sachdev and P. Gopinath. Chitosan Based Carbon Nanodots and Nanoparticles for Bio-applications. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
    
89. Dipti Dodiya,Yogesh Patel and Paresh Patel. Quinazolines As Anti-cancer Agents. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
    
90. meenakshi deodhar and Shriram Bairagi. Coumarin Schiff''s bases as antimicrobial agents. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
91. Parul Tyagi and rashmi tyagi. Anionic phosphate gemini surfactants. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
    
92. Rania Elsayed Morsi,Maher Elsabee and Ahmed Alsabagh. Synthetic Polymers for Petroleum Industry. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
93. Md. Serajuddoula,Rafiul Islam and Monzur Hossain. Clonal Selection and Propagation of Gewa. – М.: LAP Lambert Academic Publishing, 2013. – 168 с.
    
94. Mital Kaneria,Kalpna Rakholiya and Sumitra Chanda. Search for natural antimicrobial and antioxidant agents. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
95. Sriram Seshadri and Harshita Chaudhary. Plant extracts as Anti-Cancer agents. – М.: LAP Lambert Academic Publishing, 2012. – 176 с.
    
96. Subramani Nagaraj and Ramasamy Rengasamy. Antioxidant and Anticancer Potential of Haematococcus Pluvialis Flotow. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
    
97. Anatoly Potopalsky,Ol’ha Bolsunova and Leonid Zaika. New methods for molecular genetic recovery of humans and environment. – М.: LAP Lambert Academic Publishing, 2014. – 132 с.
    
98. Mojisola Usikalu,Ethel Oguegbu and Nora Nwafor. The Effects of Mobile Phone on Brain and Liver of Wistar Rats. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
99. Melika Taheri. Language and Cultural Identity. – М.: LAP Lambert Academic Publishing, 2015. – 96 с.
    
100. Alonzo DeCarlo. Exploration of Ethnic and Ego Identity Development in Black Americans. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
     
101. Tendai Joseph Magaracha and Gift Masengwe. Power struggles and cultural identity crises in AICs. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
102. Edmore Dube. A Tradition Of Abstinence And Ritual Identity. – М.: LAP Lambert Academic Publishing, 2013. – 76 с.
     
103. Bhaskar Kanungo and Virender Singh Gahlot. Food Safety and Standards Act, 2006. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
104. Tuya Sun and Gaowa Sun. Mongol, Han or Erliiz(hybrid): Culture,Way of Life,and Ethnic Identity. – М.: LAP Lambert Academic Publishing, 2012. – 196 с.
     
105. Anshu Chaudhary Dudhe,Rupesh Dudhe and Prabhakar Verma. Insignificant Anticancer Activity of Novel Pyrimidine Derivatives. – М.: LAP Lambert Academic Publishing, 2012. – 68 с.
     
106. Sofiya Verma,Sandhya Chaurasia and Ashok Asati. Formulation and Characterization of Aceclofenac Microsphere. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
     
107. Fang Xie and Peter von Dadelszen. Infection and Immune Genetics In Preeclampsia. – М.: LAP Lambert Academic Publishing, 2011. – 140 с.
     
108. Teopista Kesande,Louis M. Muwazi and Charles Mugisha Rwenyonyi. Cleft lip and cleft palate in two Hospitals in Kisoro District. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
     
109. Raghuwar Dayal Singh and Sabita M. Ram. Remineralizing Agents And Their Effect On Freshly Bleached Teeth. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
     
110. Jaishri N. Khed and Preeti K. Dodwad. Finishing And Polishing of Dental Restorations. – М.: LAP Lambert Academic Publishing, 2014. – 120 с.
     
111. Jaydhaval Vora and Natasha Kalia. To Evaluate Effect of Dentin Bonding Agents on Properties of Amalgam. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
     
112. Uditi Jindal,Nymphea Pandit and Shalini Gugnani. Anti Calculus Agents. – М.: LAP Lambert Academic Publishing, 2015. – 120 с.
     
113. Imran Anwar,Ghulam Qanber Abbasi and Waqas Ahmad Baig. Algebras Associated to Simplicial complexes. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
114. Rachana Prabhu,Ajit Dinkar and Vishnudas Prabhu. The Lips. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
115. Vjacheslav Hasnulin,Anna V. Hasnulina and Evgenija V. Sevostyanova. Cardiometeopathies. – М.: LAP Lambert Academic Publishing, 2013. – 204 с.
     
116. Deepmala Joshi,Sangeeta Shukla and Ajai Srivastav. Mercury Toxicity and Its Treatment Options. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
117. Cleofina Bosco and Eugenia Diaz. Alcohol Exposure Effects In Placental Hypoxia And Fetal Development. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
118. Hossain Al Mamun and Amatur Rab Noureen. Postcolonial Diaspora and Identity in "Jasmine" and "Brick Lane". – М.: LAP Lambert Academic Publishing, 2014. – 56 с.
     
119. Christine Krafft. Standard American English and South African English in a Call Centre Environment. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
     
120. Ali Raeesi and Behzad Ghonsooly. Creativity, burnout and class dynamism. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
     
121. Ehya Amalsaleh and Samad Sajjadi. The Analysis of the EFL/ESP Textbooks Used in Iran. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
     
122. Jouko Nikula and Mikhail Chernysh. Social class in the Russian society. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
     
123. Chih-Hao Liu and Jason Jen-Yen Chen. A Group Agent Architecture Based on FIPA and Ontology. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
124. Heena Mittal and Gurpreet Singh. Security of Mobile Agents in Distributed Computing. – М.: LAP Lambert Academic Publishing, 2014. – 80 с.
     
125. Srikanthreddy Arimanda and Manojkumar Kolli. Performance Study Of Security Mechanismsm For Mobile Agent Domain. – М.: LAP Lambert Academic Publishing, 2011. – 84 с.
     
126. Billy Pik Lik Lau,Ashutosh Kumar Singh and Terence Peng Lian Tan. Interdependence between Agents in Multi Agent Systems. – М.: LAP Lambert Academic Publishing, 2014. – 204 с.
     
127. Weidong Pan and Igor Hawryszkiewycz. Facilitating constructivist e-learning by software agents. – М.: LAP Lambert Academic Publishing, 2010. – 284 с.
     
128. David Millan-Ruiz and Jose Ignacio Hidalgo-Perez. Workforce Distribution in Dynamic Multiagent Systems. – М.: Scholars' Press, 2014. – 252 с.
     
129. Ola Younis and Said Ghoul. A Textual SPL Design Model Mixing Class and Feature Concepts. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
130. Qazi Sohail Ahmad and Syed Sikandar Bakht. A Multi-Agent Web Based Simulation Model. – М.: LAP Lambert Academic Publishing, 2010. – 144 с.
     
131. Antonio Correia Pereira,Luis Paulo Reis and Pedro Duarte. Coastal Ecosystems: Intelligent Simulation and Management. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
132. Prasanth Kumar,Saumya Patel and Himanshu Pandya. Normal and Binding Mode Analysis of Breast Cancer Resistance Protein. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
133. Nargis Qazi,Farah Munawar and Saqib Munawwar. Role of HR Practices in Employee Retention. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
     
134. Mohmmad Awais and Rais Ahmad. Indian Tribal Farmers in Changing Economic Environment. – М.: LAP Lambert Academic Publishing, 2011. – 252 с.
     
135. Hafez Abdo and Manuel Aguiar. UNDERSTANDING DISCURSIVE RESOURCES AND STRATEGIC DECISION MAKING. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
     
136. Rabel Catayoc. Work Habits of Call Center Agents and Their Implications. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
137. Ntombifuthi Khanyile. The Relationship between Diversity and Social Identity Development. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
     
138. Amel Soliman,Sohair Fahmy and Salma El-Abied. Anti-neoplastic effects of Sepia ink and Coelatura aegyptiaca. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
     
139. Electine Ayiela Kisiang’Ani and Samuel Waweru. Globalization and Discipline in Kenyan Secondary Schools. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
     
140. Giambattista Rossi, Anna Semens, Jean Francois Brocard. Sports Agents and Labour Markets: Evidence from World Football. – М.: Routledge, 2016. – 226 с.
     

Лучшие результаты

Дополнительные результаты

1. Построение call-центра с нуля. О. Алексеенко, "БДМ. Банки и деловой мир", № 12, декабрь 2007.
2. Банковский call-центр как инструмент работы с "проблемными" клиентами. А. А. Крылов, "Банковское кредитование", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Специализированный модуль FS-CD. Collections and Disbursements - "Сборы и Выплаты" и его возможности. О.А. Глущенко, "Финансовый менеджмент в страховой компании", № 2, II квартал 2007.
5. Большое будущее call-центров. М. Рогозин, "Кадровый менеджмент", № 8, ноябрь 2006.
6. 10 болезней российских call-центров. В. Аниканов, "Банковское дело в Москве", № 11, ноябрь 2006.
7. Бюджетирование страховой компании на базе Oracle Enterprise Planning and Budgeting. Д.В. Лесоводский, "Финансовый менеджмент в страховой компании", № 3, III квартал 2006.
8. Call-центр нельзя купить, но можно построить!. В. Аниканов, "Банковское дело в Москве", № 5, май 2006.
9. МДМ-Банк: история одного call-центра. "Банковское дело в Москве", № 4, апрель 2006.
10. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
11. Три кита call-центра. К. Гордеев, "Банковское дело в Москве", № 4, апрель 2006.
12. Мотивация достижений для сотрудников call-центра. В. Правоторов, "Кадровый менеджмент", № 2, март 2006.
13. Call-центр - "Момент истины". "Банковское дело в Москве", № 4, апрель 2005.
14. Call-центры как средство повышения эффективности бизнеса. И. Аглицкий, "Финансовая газета", № 12, март 2005.
15. Банковский call-центр: взгляд "со стороны". М. Смирнов, "Банковское дело в Москве", № 2, февраль 2005.
16. Классовый иск. class action в современном американском гражданском процессе. К. Осакве, "Журнал российского права", № 3, март 2003.
17. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
18. Ужин в темноте в стиле Малевича и Новый год в Хаммере". Что может выть лучше?". интервью с Н. Саниной, индивидуальным предпринимателем и креативным директором компании "San and stars". М. Сипатова, "Арсенал предпринимателя", N 12, декабрь 2011 г.
19. На пути к новому стандарту в торговом финансировании. интервью с А.  Кастерманом, руководителем Trade and Supply Chain, SWIFT, сопредседателем рабочей группы ICC-BPO. Э. Шакирова, "Международные банковские операции", N 4, октябрь-декабрь 2011 г.
20. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
21. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
22. Call-центр банка: снижаем расходы, улучшаем сервис. М. Мертенс, "БДМ. Банки и деловой мир", № 12, декабрь 2008.
23. Арбитражное дело "AKAI ELECTRIC" и "PHENOMENON AGENTS" VS. Роспатент. Е. Н. Трикоз, "Арбитражное правосудие в России", № 9, сентябрь 2008.