Результаты поиска

Лучшие результаты

1. James T. Ziegenfuss. Customer Friendly: The Organizational Architecture of Service. – М.: , 2007. – 246 с.
   
2. James T. Ziegenfuss. Customer Friendly: The Organizational Architecture of Service. – М.: , 2007. – 246 с.
   

Дополнительные результаты

1. Ken B Yeomans. The Light Yoke: Debunking Banking - How to remove the heavy burden of bank debt with dividend payments to all citizens. (Volume 1). – М.: , 2012. – 106 с.
   
2. Ron Willingham. The Inner Game of Selling: Mastering the Hidden Forces that Determine Your Success. – М.: , 2012. – 272 с.
   
3. The Oxford Handbook of Organizational Decision Making (Oxford Handbooks in Business and Management). – М.: , 2012. – 656 с.
   
4. Majadul Hoq Sube, Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction: The Case of Grameen phone in Bangladesh. – М.: , 2012. – 60 с.
   
5. Richard T. Herschel. Organizational Applications of Business Intelligence Management: Emerging Trends. – М.: , 2012. – 312 с.
   
6. Toni Hamill, The Manitou Springs Heritage Center. Garden of the Gods (Images of America). – М.: , 2012. – 128 с.
   
7. Godfred Koi-Akrofi. IT Investments and organizational performance of the Telecoms Industry. – М.: , 2012. – 76 с.
   
8. Gunnar Klaming. Brands versus Information: The changing role of brands in the age of empowered consumers. – М.: , 2012. – 148 с.
   
9. The SAP Architectural Community. SAP Guidelines for Best-Built Applications that Integrate with SAP Business Suite: 2012Spring. – М.: , 2012. – 226 с.
   
10. Neil Fligstein. The Architecture of Markets: An Economic Sociology of Twenty-First-Century Capitalist Societies. – М.: , 0. – 0 с.
    
11. Sharon Seivert. The Balancing Act: Mastering the Five Elements of Success in Life, Relationships, and Work. – М.: , 0. – 0 с.
    
12. Frank Levy, Richard J. Murnane. The New Division of Labor: How Computers Are Creating the Next Job Market. – М.: , 0. – 0 с.
    
13. Ricky W. Griffin, Anne O'Leary-Kelly. The Dark Side of Organizational Behavior (J-B SIOP Frontiers Series). – М.: , 0. – 0 с.
    
14. Rick Kash. The New Law of Demand and Supply: The Revolutionary New Demand Strategy for Faster Growth and Higher Profits. – М.: , 0. – 0 с.
    
15. Stefan P. Bornheim. The Organizational Form of Family Business. – М.: , 0. – 0 с.
    
16. Craig Hickman, Craig Bott, Marlon Berrett, Brad Angus. The Fourth Dimension : The Next Level of Personal and Organizational Achievement. – М.: , 0. – 0 с.
    
17. Inside the Minds Staff, Inside the Minds staff. Inside the Minds: The Art & Science of Bankruptcy Law - Bankruptcy Chairs from Perkins Coie, Reed Smith, Ropes & Grey and More on Successful Strategies for Bankruptcy Proceedings. – М.: , 0. – 0 с.
    
18. Gifford Pinchot, Elizabeth Pinchot. The Intelligent Organization: Engaging the Talent & Initiative of Everyone in the Workplace. – М.: , 0. – 0 с.
    
19. Jessica Lipnack, Jeffrey Stamps, Jeffrey Stamps. The TeamNet Factor : Bringing the Power of Boundary Crossing Into the Heart of Your Business. – М.: , 0. – 0 с.
    
20. Culinary Institute of America. Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners. – М.: , 0. – 0 с.
    
21. J. Davidson Frame. Managing Projects in Organizations : How to Make the Best Use of Time, Techniques, and People (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
22. Barbara A. Gutek. The Dynamics of Service : Reflections on the Changing Nature of Customer/Provider Interactions (Jossey-Bass Management Series). – М.: , 0. – 0 с.
    
23. Inside the Minds Staff. The Educator: The Art & Science of Providing an Excellent Education (for Teachers of All Levels & Types). – М.: , 0. – 0 с.
    
24. T. S. Ashton, Louis Hacker, F. A. Hayek, W. H. Hutt, Bertrand de Jouvenel. Capitalism and the Historians. – М.: University of Chicago Press, 1984. – 192 с.
    
25. Fred E. Foldvary, Daniel B. Klein. The Half-Life of Policy Rationales: How New Technology Affects Old Policy Issues (Cato Institute Book). – М.: , 0. – 0 с.
    
26. Jerry Jenkins, David E. Sisk. Development by Consent: The Voluntary Supply of Public Goods and Services (Sequoia Seminar). – М.: , 0. – 0 с.
    
27. Robert Mitchell Stern, Ga.) World Services Congress 1999 Atlanta. Services in the International Economy (Studies in International Economics). – М.: , 0. – 0 с.
    
28. Edmund B. Fitzgerald. Globalizing Customer Solutions: The Enlightened Confluence of Technology, Innovation, Trade, and Investment. – М.: , 0. – 0 с.
    
29. Roger G. Clarke. Options and Futures: A Tutorial (The Research Foundation of Aimr and Blackwell Series in Finance). – М.: Research Foundation of the Institute of Chartered Financial Analysts, 1992. – 124 с.
    
30. Lilach Nachum. The Origins of the International Competitiveness of Firms: The Impact of Location and Ownership in Professional Service Industries (New Horizons in International Business Series). – М.: , 0. – 0 с.
    
31. Paolo Savona. The New Architecture of the International Monetary System (Open Economies Review). – М.: , 0. – 0 с.
    
32. Hank Moore. The High Cost of Doing Nothing: How to avoid troubles and assure success - Painting the Big Picture of Business Knowledge. – М.: , 0. – 0 с.
    
33. Philip M. Nufrio. Changing Organizational Culture: A Study of the National Government. – М.: , 0. – 0 с.
    
34. Hans Peter Brondmo. The Engaged Customer: Using the New Rules of Internet Direct Marketing to Create Profitable Customer Relationships. – М.: , 0. – 0 с.
    
35. Kristin Anderson, Ron Zemke. Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series). – М.: , 0. – 0 с.
    
36. K. Douglas Hoffman, John E. G. Bateson. Essentials of Services Marketing: Concepts, Strategies and Cases. – М.: , 0. – 0 с.
    
37. Chuck Laughlin, Karen Sage, Marc Bockmon. Samurai Selling: The Ancient Art of Service in Sales. – М.: , 0. – 0 с.
    
38. John Abram. The Seven Myths of Customer Management : How to be Customer-Driven Without Being Customer-Led. – М.: , 2003. – 0 с.
    
39. The SAGE Handbook of Organizational Discourse. – М.: , 2004. – 0 с.
    
40. S Balachandran. Customer-Driven Services Management. – М.: , 2004. – 0 с.
    
41. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
    
42. Wendy L. Currie. Internet Strategy: The Road to Web Services Solutions. – М.: , 2005. – 0 с.
    
43. The Blackwell Handbook of Organizational Learning and Knowledge Management (Blackwell Handbooks in Management). – М.: , 2003. – 0 с.
    
44. Ko de Ruyter. Research on International Service Marketing: A State of the Art (Advances in International Marketing) (Advances in International Marketing). – М.: , 2005. – 0 с.
    
45. Lawrence L. Marazza. The Five Essentials of Organizational Excellence : Maximizing Schoolwide Student Achievement and Performance. – М.: , 2003. – 0 с.
    
46. The New Premises of the European Central Bank / Der Neubau der Europaischen Zentralbank : International Architectural Competition / Internationaler Architekturwettbewerb. – М.: , 2005. – 224 с.
    
47. Patr Vermeulen. Innovation and Institutions: An Institutional Perspective on the Innovative Efforts of Banks and Insurance Companies (Riot! Routledge Studies in Innovation, Organization and Techno. – М.: , 2007. – 0 с.
    
48. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2007. – 208 с.
    
49. James T. Ziegenfuss. Customer Friendly: The Organizational Architecture of Service. – М.: , 2007. – 246 с.
    
50. Ron Willingham. The Inner Game of Selling: Mastering the Hidden Forces that Determine Your Success. – М.: , 2006. – 272 с.
    
51. Larry Fogli, Jennifer Ukei. Customer Service Delivery: Research and Best Practices (J-B SIOP Professional Practice Series). – М.: , 2005. – 352 с.
    
52. Charles Belfoure. Monuments to Money: The Architecture of American Banks. – М.: , 2005. – 358 с.
    
53. Boston Institute of Finance. The Boston Institute of Finance Stockbroker Course: Series 7 and 63 Test Prep + CD (Boston Institute of Finance). – М.: , 2005. – 350 с.
    
54. Klaus W. Bender. Moneymakers: The Secret World of Banknote Printing. – М.: Wiley VCH, 2006. – 308 с.
    
55. Daniel Yankelovich. Profit with Honor: The New Stage of Market Capitalism (The Future of American Democracy Series). – М.: , 2006. – 208 с.
    
56. The IABC Handbook of Organizational Communication: A Guide to Internal Communication, Public Relations, Marketing and Leadership (J-B International Association of Business Communic. – М.: , 2006. – 576 с.
    
57. Frederic M Jablin, Linda L. Putnam. The New Handbook of Organizational Communication: Advances in Theory, Research, and Methods. – М.: , 2004. – 944 с.
    
58. Frank Levy, Richard J. Murnane. The New Division of Labor: How Computers Are Creating the Next Job Market. – М.: , 2005. – 192 с.
    
59. Research Program on the Social Aspects of HIV/AIDS and Health. A Comparative Analysis of the Financing of HIV/AIDS Programs: in Botswana, Lesotho, Mozambique, South Africa, Swaziland and Zimbabwe. – М.: , 2005. – 72 с.
    
60. Evaluation of the Terms of Accession to the WTO: A Comparative Assessment of Services and Goods Sector Commitments by Members and Acceding Countries (Economic Paper Series). – М.: , 2006. – 80 с.
    
61. Mauro F. Guillen. The Taylorized Beauty of the Mechanical: Scientific Management and the Rise of Modernist Architecture (Princeton Studies in Cultural Sociology). – М.: , 2006. – 226 с.
    
62. James T. Ziegenfuss. Customer Friendly: The Organizational Architecture of Service. – М.: , 2007. – 246 с.
    
63. William H. Inmon, Derek Strauss, Genia Neushloss. DW 2.0: The Architecture for the Next Generation of Data Warehousing. – М.: Morgan Kaufmann, 2008. – 400 с.
    
64. Abaete de Azevedo, Ricardo Pomeranz. Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing. – М.: , 2008. – 240 с.
    
65. The Oxford Handbook of Inter-Organizational Relations (Oxford Handbooks). – М.: , 2008. – 808 с.
    
66. Multicultural Marketing Resources, Inc. The Source Book of Multicultural Experts 2008/09. – М.: , 2008. – 94 с.
    
67. Mario Martinez, Bob Hobbi. Building a Customer Service Culture: The Seven ServiceElements of Customer Success (HC). – М.: , 2008. – 124 с.
    
68. The SAGE Handbook of Organizational Behavior: Volume 1: Micro Approaches. – М.: , 2008. – 776 с.
    
69. Chulhyun Kim. Methodology for Systemic Creation of Services: A Case Study of Mobile Services. – М.: , 2008. – 104 с.
    
70. Elizabeth Shepherd. Management Skills for Archivists And Records Managers (Principles and Practice in Records Management and Archives). – М.: , 2009. – 256 с.
    
71. The SAP Architectural Community. SAP® Guidelines for Best-Built Applications, Spring 2010. – М.: , 2010. – 132 с.
    
72. The Culinary Institute of America (CIA). Artisan Breads at Home. – М.: , 2010. – 352 с.
    
73. Jan Wallcraft. Handbook of Service User Involvement in Mental Health Research. – М.: , 2009. – 280 с.
    
74. The Culinary Institute of America. Remarkable Service. – М.: , 2009. – 304 с.
    
75. The Culinary Institute of America (CIA). Healthy Cooking at Home with The Culinary Institute of America. – М.: , 2011. – 320 с.
    
76. The Culinary Institute of America (CIA). Cookies at Home with The Culinary Institute of America. – М.: , 2011. – 224 с.
    
77. John Y Cole. The Library of Congress – The Art & Architecture of the Thomas Jefferson Building. – М.: , 1998. – 320 с.
    
78. The Editors of Black Issues in Higher Education. The Unfinished Agenda of Brown v. Board of Education. – М.: , 2004. – 256 с.
    
79. Paul Seedhouse. The Interactional Architecture of the Language Classroom. – М.: , 2005. – 280 с.
    
80. Lehmberg Lehmberg. Churches for the Southwest – The Ecclesiastical Architecture of John Gaw Meem. – М.: , 2005. – 128 с.
    
81. The Culinary Institute of America (CIA). Math for the Professional Kitchen. – М.: , 2011. – 272 с.
    
82. Inst of Petrolm. Code of Practice for the Investigation & Mitigation of Possible Petroleum – Based Land Cont (Not Handled By New York). – М.: , 1993. – 82 с.
    
83. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2003. – 184 с.
    
84. The American Institute of Certified Public Accountants. Changing America?s Tax System. – М.: , 1996. – 304 с.
    
85. The American Institute of Certified Public Accountants. America?s Tax Revolution. – М.: , 1996. – 202 с.
    
86. The Culinary Institute of America. The Professional Chef®. – М.: , 2001. – 272 с.
    
87. The Culinary Institute of America (CIA). Culinary Academy of Long Island. – М.: , 2006. – 1696 с.
    
88. The Culinary Institute of America. Baking and Pastry. – М.: , 2009. – 944 с.
    
89. The Culinary Institute of America. Cooking at Home with The Culinary Institute of America. – М.: , 2003. – 304 с.
    
90. The Culinary Institute of America. Cooking Essentials. – М.: , 2015. – 504 с.
    
91. The Culinary Institute of America. Garde Manger. – М.: , 1999. – 488 с.
    
92. The Culinary Institute of America. The Professional Chef?s®. – М.: , 1992. – 640 с.
    
93. The American Institute of Architects. Architectural Graphic Standards for Residential Construction. – М.: , 2003. – 512 с.
    
94. The American Institute of Architects. Environmental Resource Guide. – М.: , 1997. – 352 с.
    
95. The Educational Foundation of the National Restaurant Association. Applied Foodservice Sanitation. – М.: , 1992. – 518 с.
    
96. J C Harle. The Art & Architecture of the Indian Subcontinent (Paper Only). – М.: , 1994. – 602 с.
    
97. National Association of Realtors (NAR). The National Association of Realtors® Guide to Home Selling. – М.: , 2006. – 240 с.
    
98. National Association of Realtors (NAR). The National Association of Realtors® Guide to Home Buying. – М.: , 2006. – 296 с.
    
99. The Editors of Black Iissues in Higher Education (BIHE). The Unfinished Agenda of the Selma–Montgomery Voting Rights March. – М.: , 2005. – 240 с.
    
100. The Culinary Institute of America. Culinary Boot Camp. – М.: , 2006. – 256 с.
     
101. The American Institute of Architects. Security Planning and Design. – М.: , 2003. – 256 с.
     
102. The Culinary Institute of America. How to Plan Your Career in Food. – М.: , 2006. – 224 с.
     
103. The Culinary Institute of America. The Professional Chef?s® Techniques of Healthy Cooking. – М.: , 2000. – 656 с.
     
104. The Culinary Institute of America. The Professional Chef?s®. – М.: , 1997. – 640 с.
     
105. The Culinary Institute of America (CIA). Modern Batch Cookery. – М.: , 2011. – 448 с.
     
106. Boston Institute of Finance. The Boston Institute of Finance Mutual Fund Advisor Course. – М.: , 2005. – 194 с.
     
107. The American Institute of Architects. The Architect?s Guide to Design–Build Services. – М.: , 2003. – 448 с.
     
108. The American Institute of Architects. The Architect?s Handbook of Professional Practice Update 2004. – М.: , 2004. – 176 с.
     
109. The Culinary Institute of America. The Professional Chef?s Knife. – М.: , 1983. – 64 с.
     
110. The American Institute of Architects. The Environmental Resource Guide. – М.: , 1999. – 0 с.
     
111. Michale W Fazio. The Domestic Architecture of Benjamin Henry Latrobe. – М.: , 2006. – 824 с.
     
112. The American Institute of Architects. The Architect?s Handbook of Professional Practice. – М.: , 2001. – 1008 с.
     
113. George Kubler. The Art & Architecture of Ancient America 3e. – М.: , 1992. – 576 с.
     
114. The National Alliance of Youth Sports. Coaching Football For Dummies®. – М.: , 2006. – 384 с.
     
115. The Culinary Institute of America. From Our Kitchens. – М.: , 1993. – 304 с.
     
116. The Culinary Institute of America. Baking and Pastry. – М.: , 2009. – 108 с.
     
117. The Culinary Institute of America. The New Professional Chef®. – М.: , 1995. – 1216 с.
     
118. The Customer Rules: The 14 Indispensible, Irrefutable, And Indisputable Qualities Of The Greatest Service Companies In The World. – М.: , 2011. – 352 с.
     
119. The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem-Solving Skills And Improving Customer Service. – М.: , 2011. – 272 с.
     
120. Zheng Wang. Internet QoS: Architectures and Mechanisms for Quality of Service. – М.: Morgan Kaufmann, . – 240 с.
     
121. Fashion Institute of Technology. The Art & Fashion of George Barbier Perpetual Calendar. – М.: , 2014. – 12 с.
     
122. The Metropolitan Museum of Art. Art Is. – М.: , 2013. – 384 с.
     
123. McKenzie Judith. Architecture of Alexandria and Egypt. – М.: Yale University Press, 2011. – 416 с.
     
124. Khan Rubayet Rahaman and Md. Arifur Rahaman. An Assessment of Railways Level of Services:. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
     
125. Meenu Pandey and Prabhat Pandey. Organizational Behaviour of Library Personnels : An Elaborate Study. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
     
126. Andrea Dinan. The Academic Impact of Service-Learning New Jersey High Schools. – М.: LAP Lambert Academic Publishing, 2010. – 160 с.
     
127. andrea trentini. Reflective Quality of Service management in the "RTP" architecture. – М.: LAP Lambert Academic Publishing, 2010. – 140 с.
     
128. Duggirala Sreenivasa Rao. Queue Management and Quality of Service (QoS) in the Internet. – М.: LAP Lambert Academic Publishing, 2012. – 188 с.
     
129. Efrem Sisay. The Effects of Service Recovery on Customer Satisfaction and Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
     
130. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
131. Larry Douglas. Strategies to Sustain Organizational Success: The Case Study of TAPE. – М.: LAP Lambert Academic Publishing, 2014. – 172 с.
     
132. Majadul Hoq Sube and Sakhawat Hossain Bhuiyan. The Impact of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
133. Nebert Matelong and Bernnard Nassiuma. Determinants of Service Quality for Customers: An Overview of Loyalty. – М.: LAP Lambert Academic Publishing, 2013. – 136 с.
     
134. Zeenat Murtaza. Antecedents of Service Recovery Performance. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
     
135. DAING MARUAK SADEK,SALEHUDDIN SHUIB and Ahmad Rozaini Ali Hassan. A Comparison of Service Quality: Customers Perception. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
136. Dr. Kalandar Kamalkhan. The Swahili Architecture Of Lamu, Kenya: Oral Tradition And Space. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
     
137. The Metropolitan Museum of Art. Fashion Is. – М.: , 2014. – 384 с.
     
138. The Metropolitan Museum of Art: Bulletin: Summer, 1959. – М.: The Metropolitan Museum of Art, 1959. – 28 с.
     
139. Year Book: Of the Manuscript Department of Pushkin House for 2013. Ежегодник Рукописного отдела Пушкинского Дома на 2013 год. – М.: Дмитрий Буланин, 2014. – 792 с.
     
140. Wilkie Collins. The Lazy Tour of Two Idle Apprentices / Ленивое путешествие двух досужих подмастерьев. – М.: T8RUGRAM, 2018. – 144 с.
     

Лучшие результаты

Дополнительные результаты

1. Займы для корпораций: back to the Russia. Т. Мартынова, "Банковское обозрение", № 11, ноябрь 2007.
2. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
5. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
6. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
7. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
8. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
9. Медицинская информатика в Web of Science: доля России в мировом публикационном потоке. Н.Г. Куракова, Л.А. Цветкова, "Врач и информационные технологии", № 4, июль-август 2012.
10. Как в детском пазле. интервью с И. Смелянским, директором московского офиса компании The Boston Consulting Group. М. Тальская, "БДМ. Банки и деловой мир", N 3, март 2012 г.
11. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
12. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
13. Back side of the moon, или темная сторона поведения персонала. интервью с Н. Русаковой, директором по персоналу ОАО "Хлебпром", А. Сукачёвым, директором "Торговой компании АС", Н. Харитоновой, руководителем службы персонала тверской компании ЗАО "ДКС". А. Колесникова, Т. Тюрина, С.  Машарипов, "Управление персоналом", N 16, август 2010 г.
14. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
15. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
16. Использование Bill of Exchange в аккредитивной форме расчетов. Н.В. Букина, "Международные банковские операции", № 6, ноябрь-декабрь 2009.
17. Цены под контролем: the present and the future. С. Стройкова, И. Леметюйнен, "Консультант", № 19, сентябрь 2009.
18. Новая упрощенная процедура рассмотрения мелких исков в Евросоюзе - the european small claims procedure. escp. Н.В. Сивак, "Законодательство", № 2, февраль 2009.
19. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.