Результаты поиска

Лучшие результаты

1. Johney Johnson. Shopping Behaviour of Indians in the Deregulated Market. – М.: LAP Lambert Academic Publishing, 2012. – 348 с.
   
2. B. Abdul Azeem,N.R.V. Ramana Reddy and T. Narayana Reddy. Customer Shopping Behaviour in Indian Organised Retail Scenario. – М.: LAP Lambert Academic Publishing, 2013. – 288 с.
   

Дополнительные результаты

1. A Mehta. Customer relationship management in indian scenario: A strategic theoretical framework for relationship marketing in indian SMEs. – М.: , 2012. – 808 с.
   
2. Video Analytics for Business Intelligence (Studies in Computational Intelligence). – М.: , 2012. – 388 с.
   
3. Brajesh Kumar, Gouranga Patra. Advertising Effectiveness In Indian Context: A study in Low Involvement Product Category. – М.: , 2012. – 268 с.
   
4. Patrick Anthony, Haripuram Venkateshwarlu. Customer Relationship Management: A Dyadic Exploration in Select Banks. – М.: , 2012. – 284 с.
   
5. Ahmad Audu Mayaki. Consumer Behavioural Response: Services Of Retail Banks in Nigeria. – М.: , 2012. – 120 с.
   
6. Svafa Gronfeldt. Customer Oriented Behaviour: The Nature, Impact and Development. – М.: , 0. – 0 с.
   
7. Richard Scase. Britain in 2010: The New Business Landscape. – М.: Capstone, 2001. – 186 с.
   
8. Oswald Jones, Fiona Tilley. Competitive Advantage in SMEs : Organising for Innovation and Change. – М.: , 0. – 0 с.
   
9. Consumer Behaviour in Tourism. – М.: , 0. – 0 с.
   
10. Shirley Roberts. Harness the Future: The 9 Keys to Emerging Consumer Behaviour. – М.: , 0. – 0 с.
    
11. Gopalkrishnan R. Iyer, David Bejou. Customer Relationship Management in Electronic Markets. – М.: , 0. – 0 с.
    
12. Robert Taggart. Providing Personalized Customer Service (Crisp Retailing Smarts Series). – М.: , 0. – 0 с.
    
13. Customer Relationship Management in Electronic Markets. – М.: , 2004. – 0 с.
    
14. Donald Sloan. Culinary Taste: Consumer Behaviour in the International Restaurant Sector (Hospitality, Leisure and Tourism). – М.: , 2003. – 0 с.
    
15. Charles Dennis. Objects of Desire : Consumer Behaviour in Shopping Centre Choices. – М.: , 2005. – 0 с.
    
16. Textiles in Indian Ocean Societies (Indian Ocean Series). – М.: , 2004. – 0 с.
    
17. Roger R. Betancourt. Economics of Retailing And Distribution. – М.: , 2006. – 256 с.
    
18. Angus Deaton. Essays in the Theory and Measurement of Consumer Behaviour: In Honour of Sir Richard Stone. – М.: , 2008. – 356 с.
    
19. Andrew Greasley. Enabling a Simulation Capability in the Organisation (Decision Engineering). – М.: , 2008. – 152 с.
    
20. Israel Davidson. Budgetary Control in Modern Organisation: The role and impact of management style, corporate culture and management policies. – М.: , 2009. – 468 с.
    
21. Mahlet Tsegay. Assessment of Customer Satisfaction in Women's Beauty Salon: Identifying factors that affect customer satisfaction level in women's beauty salon and evaluate ... relative importance of each of the factors. – М.: , 2010. – 84 с.
    
22. Dan Ramsey, Judy Ramsey. The Everything Guide to Starting and Running a Retail Store: All you need to get started and succeed in your own retail adventure (Everything Series). – М.: , 2010. – 290 с.
    
23. Peter Edwards. Risk Management in Project Organisations. – М.: , 2010. – 192 с.
    
24. Yvonne Guerrier. Organizational Behaviour in Hotels and Restaurants. – М.: , 1999. – 296 с.
    
25. John Swarbrooke. Consumer Behaviour in Tourism. – М.: , 2010. – 440 с.
    
26. Daniel C. Funk. Consumer Behaviour in Sport and Events. – М.: , 2010. – 272 с.
    
27. C Moore. A Sourcebook in Indian Philosophy (Paper). – М.: , 1992. – 720 с.
    
28. Jh Williams. Psychology of Women – Behaviour in a Biosocial 3e TM. – М.: , 1988. – 0 с.
    
29. David Mcfarland. Intelligent Behaviour in Animals & Robots. – М.: , 1993. – 322 с.
    
30. HC Plotkin. Role Behaviour in Evolution. – М.: , 2009. – 0 с.
    
31. H Zimmer. Myths & Symbols in Indian Art & Civilization (Paper only). – М.: , 1992. – 282 с.
    
32. Mark Chaves. Ordaining Women – Culture & Conflict in Religious Organisations. – М.: , 1997. – 248 с.
    
33. Douglas Madsen. The Charismatic Bond – Political Behaviour in Time of Crisis. – М.: , 1991. – 200 с.
    
34. Shlomo Biderman. Crossing Horizons – World, Self and Language in Indian and Western Thought. – М.: , 2008. – 368 с.
    
35. Vidya Dehejia. The Body Adorned – Dissolving Boundaries between the Sacred and Profane in Indian Art. – М.: , 2009. – 219 с.
    
36. Douglas Madsen. The Charismatic Bond – Political Behaviour in Time of Crisis (Paper). – М.: , 1996. – 200 с.
    
37. Anthony Walker. Organizational Behaviour In Construction. – М.: , 2011. – 328 с.
    
38. Lyle E Bourne. Psychology – Behaviour in Context IM. – М.: , 1998. – 269 с.
    
39. Lyle E Bourne. Psychology Behaviour in Context SG. – М.: , 1998. – 188 с.
    
40. Reiko Ohnuma. Head, Eyes, Flesh and Blood – Giving Away the Body in Indian Buddhist Literature. – М.: , 2007. – 384 с.
    
41. Barry M Wagner. Suididal Behaviour in Children and Adolescents. – М.: , 2009. – 336 с.
    
42. Andrew Nicholson. Unifying Hinduism – Philosophy and Identity in Indian Intellectual History. – М.: , 2010. – 304 с.
    
43. Hc Plotkin. Role Behaviour in Evolution. – М.: , 1988. – 0 с.
    
44. Christina Snyder. Slavery in Indian Country – The Changing Face of Captivity in Early America. – М.: , 2010. – 328 с.
    
45. SE SAVORY. Savory: ?expert? Systems In The Organisation – An Introduction For Decision–makers. – М.: , 1988. – 154 с.
    
46. Andrew A. McDonnell. Managing Aggressive Behaviour in Care Settings. – М.: , 2010. – 270 с.
    
47. Andrew A. McDonnell. Managing Aggressive Behaviour in Care Settings. – М.: , 2010. – 270 с.
    
48. Organisational Behaviour. – М.: , 2011. – 704 с.
    
49. Behaviour In Schools. – М.: , 2011. – 368 с.
    
50. Vinod Sartape. Caste in Indian Diaspora: A Sociological Analysis. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
    
51. Matthew Sabbi. Diversity and Work Behaviour in Two Ghanaian Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
52. Richa Mishra Dwivedi. Tradition of Confessional Poetry in Indian Writings. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
    
53. JK Vijayakumar and TAV Murthy. Doctoral Theses Collection in Indian University Libraries. – М.: LAP Lambert Academic Publishing, 2009. – 124 с.
    
54. Rajiv Kumar Chaturvedi. Climate Change Mitigation and Adaptation in Indian Forests. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
    
55. Malike Ozsoy. SHOPPING CENTERS IN IZMIR TURKEY. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
56. Kirpa Ram and Renu Munjal. Photosynthetic Rate Studies in Indian Mustard. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
57. Mom Mitra De and Debjani Sengupta. Interplay of Test Anxiety And Self Concept in Indian Adolescents. – М.: LAP Lambert Academic Publishing, 2012. – 308 с.
    
58. Alpa Mehta. HRM and Industrial Relations in Indian power sector. – М.: LAP Lambert Academic Publishing, 2013. – 436 с.
    
59. Vanathu Antoni. Structure of Eco-Consciousness in Indian Thought. – М.: LAP Lambert Academic Publishing, 2014. – 260 с.
    
60. ARUDHRA KRISHNASWAMY. Lesbian ''Desis'' in Indian Cinema. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
61. Ranganathan Mathivanan,Aravind Kannan and Rajesh Prasad. Acoustic Analysis of PB Words used in Indian Languages. – М.: LAP Lambert Academic Publishing, 2014. – 52 с.
    
62. K. Manjulamma. Sonia Gandhi Factor in Indian Politics. – М.: LAP Lambert Academic Publishing, 2013. – 196 с.
    
63. Ladislav Kudlacek. Religion, Elections and Violence. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
    
64. Jan Kovar. Voting Behaviour in EP Elections in the Post-Communist Countries. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
65. Rachna Sharma and Alka Goel. Current status of packaging materials in Indian apparel industry. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
66. Nibedita Roy. A Study On Securitisation And Its Role In Indian Banking Industry. – М.: LAP Lambert Academic Publishing, 2013. – 444 с.
    
67. N. Sakthivel and C. Arjunan. Value Creation in Indian Industries:An Empirical Evidence. – М.: LAP Lambert Academic Publishing, 2012. – 332 с.
    
68. Chetan Agrawal. Demographic Dividend or Disaster: Indian Labour in the 21st Century. – М.: LAP Lambert Academic Publishing, 2013. – 92 с.
    
69. Sagar Gaikwad and Abhijit Vasmatkar. Competition Law and Merger & Acquisitions in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
70. Diva Eensoo. Risk-Taking Behaviour in traffic. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
71. Ruth Alas. Organisational changes during the transition in Estonia. – М.: LAP Lambert Academic Publishing, 2010. – 232 с.
    
72. Lohit Kumar Ray. The Theme of Partition in Indian English Novels: A Select Study. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
73. Rohit Kawale. The Teaching of English Pronunciation in Indian Higher Primary Schools. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
74. Shashi Naidu. METAPHORICAL EXPRESSIONS IN INDIAN ENGLISH. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
    
75. R. L. Madhavi. Management of Self Finance Courses in Indian Universities. – М.: LAP Lambert Academic Publishing, 2012. – 124 с.
    
76. Pramod Damle. IT Security Training in Indian Banks. – М.: Scholars' Press, 2013. – 380 с.
    
77. Vikas Pareek. Cyber Crime in Indian Context. – М.: LAP Lambert Academic Publishing, 2013. – 56 с.
    
78. Chidiebere Umeji. Feasibility study for implementing online shopping system in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
    
79. Dimple Patel and Devika P. Madalli. Information Retrieval in Indian Languages. – М.: LAP Lambert Academic Publishing, 2011. – 208 с.
    
80. Ingrid Naude. Ethical Behaviour in Organizations. – М.: LAP Lambert Academic Publishing, 2009. – 216 с.
    
81. Vaidehi Daptardar. Investment & Capital Formation in Indian Agriculture. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
82. Nick Wills-Johnson. Competition in a Spatial Retail Petroleum Market. – М.: LAP Lambert Academic Publishing, 2011. – 256 с.
    
83. Mahesha M. and Rajitha Poojari. Determinants of R & D Expenditure in Indian Industries. – М.: LAP Lambert Academic Publishing, 2011. – 268 с.
    
84. Ishita Sengupta. REGULATION OF SPM IN INDIAN COAL-BASED THERMAL POWER PLANTS. – М.: LAP Lambert Academic Publishing, 2009. – 52 с.
    
85. Fulwinder Pal Singh. Productivity and Technical Change in Indian Manufacturing Sector. – М.: LAP Lambert Academic Publishing, 2012. – 256 с.
    
86. Prerna Sanwlani and Sunil Kumar. Trends of productivity in Indian Manufacturing Industry. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
87. Nicoletta Marinelli,Gianni Brighetti and Caterina Lucarelli. Behaviour in insurance coverage. – М.: LAP Lambert Academic Publishing, 2013. – 96 с.
    
88. Dinkar Takale and Hanumant Bhosale. Economics of Cash Crops in Indian Agriculture. – М.: Scholars' Press, 2014. – 276 с.
    
89. Alain A Ndedi. An Analysis Of Intrapreneurship Within An Advertising Organisation. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
    
90. Sukanta Chandra Swain and Subhashish Kerketa. Taxation Process & Profit Analysis in Indian MultiBranded Retail. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
91. Lakshmipriya Soundararajan and Ganesan Ramasamy. Perception on Privatisation of Insurance Sector in Rural India. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
    
92. Ankit Khandelwal. The Concept Of Loyalty In Retail As A Corporate Strategy. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
    
93. Qamrul Islam,Mohammad Ali Al-Malki and Amro Khalil Al-Naami. Administrative Laxity in Government Organisations. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
    
94. Smitha Girija. Impact Of Organised Retailing On Unorganised Retailing In India. – М.: LAP Lambert Academic Publishing, 2013. – 296 с.
    
95. Pradeep Kumar and Poorna Chandra Prasad. CRM Practices in Indian Telecommunications. – М.: LAP Lambert Academic Publishing, 2013. – 220 с.
    
96. Azimuddin Khan. Business Intelligence in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 180 с.
    
97. Kaushik Chakraborty. Financial Performance of MNCs in Indian Pharmaceutical Industry. – М.: LAP Lambert Academic Publishing, 2013. – 320 с.
    
98. Simon Adams. Time Use in Spanish Organisations. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
    
99. Mithilesh Pandey. Impact of Organised Retail on Consumer Behavior. – М.: LAP Lambert Academic Publishing, 2011. – 120 с.
    
100. SANJAY KUMAR. Indian Consumers Packaged Food Buying Behaviour - A Study. – М.: LAP Lambert Academic Publishing, 2011. – 204 с.
     
101. Johney Johnson. Shopping Behaviour of Indians in the Deregulated Market. – М.: LAP Lambert Academic Publishing, 2012. – 348 с.
     
102. Rita Basu Anjali Ray. Team Effectiveness & Dynamics of Learning Organization in Indian Bank. – М.: Scholars' Press, 2014. – 72 с.
     
103. Sona George. Implications of Allowing FDI in Indian Multi-Brand Retail. – М.: LAP Lambert Academic Publishing, 2012. – 116 с.
     
104. Samar Sarabhai. Analysis of india retail consumer behaviour. – М.: LAP Lambert Academic Publishing, 2012. – 156 с.
     
105. Sulakshna Dwivedi. Attrition in Indian BPO Sector - A Conceptual Study. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
106. Pankajkumar Mugaonkar,P.S. Ananthan and R.S. Biradar. Consumer Behaviour - Organized Fish retail. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
107. Hardeep Singh. Marketing Strategies of Retail. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
     
108. Pujari V.C.S.M.R. Customer Relationship Management in Service Sector. – М.: LAP Lambert Academic Publishing, 2011. – 236 с.
     
109. Karokh Hamad. The Impact of Training on Employee Performance in Public Organisations. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
     
110. Osaro Igbinomwanhia. Citizenship Behaviour in Nigerian Organisations. – М.: LAP Lambert Academic Publishing, 2015. – 132 с.
     
111. Brajesh Kumar and Gouranga Patra. Advertising Effectiveness In Indian Context. – М.: LAP Lambert Academic Publishing, 2012. – 268 с.
     
112. Medha Kanetkar. An Analytical Study of organized and unorganized Retailing in India. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
     
113. Sanjeev Varshney. Outshopping Behaviour. – М.: LAP Lambert Academic Publishing, 2010. – 268 с.
     
114. Henry W. L. Ho. CUSTOMER VALUE DELIVERY IN B2B VIRTUAL NETWORK ORGANISATIONS. – М.: LAP Lambert Academic Publishing, 2010. – 180 с.
     
115. Kallol Das. Relationship Marketing and CRM in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2011. – 384 с.
     
116. P. Santhi. Buyer Behaviour in Fluid Milk Markets. – М.: LAP Lambert Academic Publishing, 2012. – 304 с.
     
117. Jayaraman Munusamy,Lau BS and Shankar C. Impulse Buying Behavior in Shopping Malls: A Malaysian Perspective. – М.: LAP Lambert Academic Publishing, 2010. – 112 с.
     
118. Dr. Deepak Jain. Winning at Unorganized Retail: An Indian Perspective and Experiences. – М.: LAP Lambert Academic Publishing, 2011. – 652 с.
     
119. Vemula Harileela. Service Quality Perception and Satisfaction in Indian Retail Banking. – М.: LAP Lambert Academic Publishing, 2013. – 348 с.
     
120. Jai Prakash Sharma and Naval Bajpai. Exploring Job Satisfaction Dimensions in Indian Organizations. – М.: LAP Lambert Academic Publishing, 2012. – 284 с.
     
121. Kaushik Bhattacharya. Customer Relationship Marketing in Indian Steel Industry. – М.: LAP Lambert Academic Publishing, 2012. – 380 с.
     
122. Lalit Kumar Verma. Investor's Behavior In Indian Capital Market. – М.: LAP Lambert Academic Publishing, 2013. – 280 с.
     
123. DR.AMBUJ GUPTA. Non-Performing Assets (NPAs) in Indian Banks. – М.: LAP Lambert Academic Publishing, 2010. – 260 с.
     
124. Upananda Pani. Dividend Policy and Stock Price Behaviour in Indian Corporate Sector. – М.: LAP Lambert Academic Publishing, 2010. – 76 с.
     
125. Samuel Ntsiful and Germain Kofi Acka. Customers' Adoption Behaviour in Internet Banking. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
     
126. Meenakshi Saxena. Studies on Buying Behaviour in NCR. – М.: Scholars' Press, 2014. – 160 с.
     
127. Fakhra Naeem. Leadership Behaviour In Learning Organisations. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
     
128. Mukta Srivastava,Syed Azher Ali and Gunjn Singh. Customer Perception and Buying Behavior w.r.t. In-Flight Shopping. – М.: LAP Lambert Academic Publishing, 2013. – 64 с.
     
129. Kamal Pant,Ashish Mittal and Paritosh Kotwal. Employee Suggestion Scheme in Indian Oil Corporation Limited (IOCL). – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     
130. Swapna Bhargavi Gantasala,Prabhakar Venugopal Gantasala and Krishna Naik Chanda Naik Gari. SERVQUAL in RETAILING. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
     
131. B. Abdul Azeem,N.R.V. Ramana Reddy and T. Narayana Reddy. Customer Shopping Behaviour in Indian Organised Retail Scenario. – М.: LAP Lambert Academic Publishing, 2013. – 288 с.
     
132. Atri Sengupta. EI and Alexithymia: Implications in Indian Organisations. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
     
133. Murali Krishna Velaveti,Himachalam Dasaraju and Sudarsan kasa. Emerging Financial Services in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2011. – 316 с.
     
134. Bharat Kukreti. Strategic Analysis of Recent Changes in Indian Telecom Sector. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
     
135. Johnson Jament. Attention Deficit Hyperactivity Disorder (ADHD) in Indian Education. – М.: LAP Lambert Academic Publishing, 2013. – 364 с.
     
136. Govind Patra. Study of Volatility in Indian Stock Market. – М.: LAP Lambert Academic Publishing, 2013. – 212 с.
     
137. Vishal Shah. Customer Retention and Satisfaction in Indian Banking Sector. – М.: LAP Lambert Academic Publishing, 2012. – 164 с.
     
138. Kamrunnisha Nobi and Manjit Singh. Islamic Finance and Banking in Indian context. – М.: LAP Lambert Academic Publishing, 2014. – 224 с.
     
139. Shalini Talwar. NPAs in Indian Banks. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
     
140. Kiran Sankar Chakraborty and Raveesh krishnankutty. Debt Capital in Indian Corporate Sector. – М.: , 2015. – 392 с.
     

Лучшие результаты

Дополнительные результаты

1. Хитрый прием с собственными акциями. интервью с Д. Мильштейном, директором департамента казначейства X5 Retail Group. О. Сизова, "Консультант", № 17, сентябрь 2007.
2. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
3. Mystery Shopping в банковском секторе. О. Аульченкова, "Организация продаж банковских продуктов", № 3, III квартал 2007.
4. Предприятие промышленности в роли customer. С.В. Булаев, "Промышленность: бухгалтерский учет и налогообложение", N 2, февраль 2012 г.
5. Метод Mystery Shopping и его использование для выявления лучших практик. В.Т. Зульфикарова, "Банковский ритейл", N 1, I квартал 2012 г.
6. Мы можем управлять собственными мыслями. интервью с С. Харитоновым, врачом-психотерапевтом, психиатором, кандидатом медицинских наук, старшим научным сотрудником Московского НИИ психиатрии Росздрава РФ, членом-корреспондентом Международной академии наук. МАНЭБ, членом Британского общества когнитивных и поведенческих психотерапевтов. Membership British Association for Behavioural & Cognitive Psychoterapies / BABCP. Ф. Кульпин, "Управление персоналом", N 8, апрель 2011 г.
7. Trade-in как способ обмена автомобиля. С.Н. Гордеева, "Торговля: бухгалтерский учет и налогообложение", N 2, февраль 2011 г.
8. Принцип простой: окружать себя очень сильными подчиненными, которые в своем деле лучше меня. интервью с О. Тугаровым, основателем и генеральным директором ООО Media Boutique, О. Беленовым, генеральным директором розничного подразделения Yota Retail. "Управление персоналом", N 2, январь 2011 г.
9. Преданность делу - на первом месте. интервью с Д. Левицким, управляющим партнером компании Retail Training Group. "Управление персоналом", N 14, июль 2010 г.
10. Проблемы применения универсальной юрисдикции in absentia. Г.А. Королев, "Журнал российского права", № 10, октябрь 2009.
11. Тонкости trade-in. С.А.Королев, "НДС. Проблемы и решения", № 8, август 2009.
12. In-store banking - новая модель банковского бизнеса. А. Пятков, "Банковское обозрение", № 11, ноябрь 2008.
13. Зачем банкам mystery shopping?. Д.М. Князев, "Банковский ритейл", № 3, III квартал 2008.
14. Как повысить эффективность бизнеса с помощью технологии mystery shopping. О.А. Аульченкова, "Организация продаж банковских продуктов", № 1, I квартал 2008.