Результаты поиска

Лучшие результаты

1. Abizer Alibhai. Influence of CRM Strategies used by Synthetic Hair Manufacturers-Kenya. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
   

Дополнительные результаты

1. Hanna-Reetta Hirvonen, Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA: Evaluation of Microsoft Dynamics CRM system and its effectiveness in HAAGA-HELIA. – М.: , 2012. – 60 с.
   
2. Steve Marx. Close Like The Pros: Replace Worn-Out Tactics with the Powerful Strategy of Interactive Selling. – М.: , 2012. – 304 с.
   
3. Katharina E. Leitner. Balanced Sustainability Marketing: How a Fish Processor Deals with the Shortage of a Natural Resource. – М.: , 2012. – 380 с.
   
4. Bryan Bergeron. Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series). – М.: , 0. – 0 с.
   
5. Russell L. Ackoff. The Art of Problem Solving : Accompanied by Ackoff's Fables. – М.: Wiley, 1987. – 232 с.
   
6. John D. W. Beck, John D.W. Beck. The Leader's Window: Mastering the Four Styles of Leadership to Build High Performing Teams. – М.: , 0. – 0 с.
   
7. Eudine Barriteau. The Political Economy of Gender in the Twentieth-Century Carribbean (International Political Economy). – М.: , 0. – 0 с.
   
8. Francois-Serge Lhabitant. Hedge Funds: Myths and Limits. – М.: , 0. – 0 с.
   
9. Jeffrey Owen Katz, Donna McCormick. The Encyclopedia of Trading Strategies. – М.: , 0. – 0 с.
   
10. Robert T. Daigler. Advanced Options Trading: The Analysis and Evaluation of Trading Strategies, Hedging Tactics & Pricing Models. – М.: McGraw-Hill, 1993. – 300 с.
    
11. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
    
12. Brian Tracy. Advanced Selling Strategies: The Proven System of Sales Ideas, Methods, and Techniques Used by Top Salespeople Everywhere. – М.: Simon & Schuster, 1995. – 432 с.
    
13. Philippe Malaval, Christophe Benaroya. Strategy and Management of Industrial Brands: Business to Business Products and Services. – М.: , 0. – 0 с.
    
14. Myers Barnes. Closing Strong: The Super Sales Handbook. – М.: , 0. – 0 с.
    
15. Rick Page. Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale. – М.: McGraw-Hill Irwin, 2003. – 192 с.
    
16. Henry Harington. New Investor's Toolbox: Using the Right Tools to Fine Tune Your Financial Future (Investor's Guide). – М.: , 2004. – 0 с.
    
17. Adrian Payne. Handbook of CRM: Achieving Excellence through Customer Management. – М.: Butterworth-Heinemann, 2005. – 288 с.
    
18. Mary Triece. On the Picket Line: Strategies of Working-Class Women during the Depression. – М.: , 2007. – 210 с.
    
19. Suzanne W. Morse. Smart Communities: How Citizens and Local Leaders Can Use Strategic Thinking to Build a Brighter Future. – М.: , 2004. – 256 с.
    
20. Dennis Sommer. Adviser Secrets How to Become a Top Performer: A Guide to the 13 Most Important Communication Skills Used by Top Performers. – М.: , 2008. – 224 с.
    
21. Eric Pedersen. A QUALITATIVE STUDY OF THE E-COMMERCE PROCESS: AN ENTREPRENEURIAL PERSPECTIVE. – М.: , 2008. – 188 с.
    
22. Steve Jackson. Cult of Analytics: Driving Online Marketing Strategies Using Web Analytics. – М.: Butterworth-Heinemann, 2009. – 294 с.
    
23. William A. Cohen PhD. Heroic Leadership: Leading with Integrity and Honor. – М.: , 2010. – 288 с.
    
24. The Unwritten Rules Of The Highly Effective Job Search: The Proven Program Used By The World’S Leading Career Services Company. – М.: , 2006. – 288 с.
    
25. Perfect Phrases For Building Strong Teams: Hundreds Of Ready-To-Use Phrases For Fostering Collaboration, Encouraging Communication, And Growing A Winning Team. – М.: , 2011. – 176 с.
    
26. Perfect Phrases For Conflict Resolution: Hundreds Of Ready-To-Use Phrases For Encouraging A More Productive And Efficient Work Environment. – М.: , 2011. – 176 с.
    
27. Jack Canfield, Mark Victor Hansen, Les Hewitt. The Power of Focus. – М.: Vintage, Ebury Press, 2001. – 310 с.
    
28. Ahmed Mohamad Abed Al-janaby. Modeling and Simulation of Photovoltaic Module using Matlab Simulink. – М.: LAP Lambert Academic Publishing, 2015. – 156 с.
    
29. Karthik Thangavel,Murugan Ramadoss and Vijayan M. Improvement of Hydrophilicity of Linenized Polyester Fabric by Plasma. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
    
30. Kaia Loun. ENHANCEMENT OF COMPANY''S COMPETITIVENESS BY USING PROCESS APPROACH. – М.: LAP Lambert Academic Publishing, 2010. – 96 с.
    
31. BSN Murthy,Ch Ratnam and J Srinivas. Damage Identification of Mechanical Systems using Genetic Algorithms. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
    
32. Cheong Yew Ooi. Fabrication of Calcium Phosphate Bioceramics by Using Bovine Bone. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
    
33. Varun Barthwal,Jaydeep Kishore and Bhagawati Prasad Joshi. Estimation of Software Metrics using Function Point Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 84 с.
    
34. Cynthia Fleagle. Identifying faculty motivations to increase technology use. – М.: Scholars Press, 2014. – 152 с.
    
35. Rapudo Onyango. Impact of Adoption and Use of Mobile Phone Technology. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
    
36. JAYACHANDRA PRASAD TALARI,Dr.G.Rama Chandra Reddy and Dr.K.Satya Prasad. PROCESSING OF COMPLEX SIGNALS USING RELATION FUNCTION. – М.: LAP Lambert Academic Publishing, 2010. – 84 с.
    
37. Balaji Periasamy and Muralibabu Balasundaram. Modelling of Solar Cell using Odd Size Quantum Dots. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
38. Ida Ayu Dwi Giriantari. Condition Monitoring of Composite Insulator using PD Analysis. – М.: LAP Lambert Academic Publishing, 2010. – 216 с.
    
39. Abdul Muqeet Syed. THERMOMETRIC CALIBRATION OF THE HEATING EFFECTS BY 27.12 MHz. – М.: LAP Lambert Academic Publishing, 2011. – 68 с.
    
40. Abdul Majid and Abdul Waheed Malik. Design and Implementation of a DDFS using Sum of Weighted Bit Products. – М.: LAP Lambert Academic Publishing, 2010. – 64 с.
    
41. Kaouther El Kourd,Fares Bougourzi and Abdallah Azizi. Active Detection of Deformable Contours using B-Snake Model for MRI. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
    
42. Jessica Hanafi. Modeling of collection strategies for end-of-life products. – М.: LAP Lambert Academic Publishing, 2012. – 244 с.
    
43. Mahendrakumar Madhavan and James S Davidson. Stability of Curved I-Girder Bridges During Construction. – М.: LAP Lambert Academic Publishing, 2011. – 476 с.
    
44. Getnet S. Kassahun. DECOLOURIZATION OF TEXTILE BASIC DYE BY ADSORPTION. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
45. Mary Anne Connell and Harry Cummings. Impacts of School Construction Projects by Canadian NGOS in Nicaragua. – М.: LAP Lambert Academic Publishing, 2010. – 248 с.
    
46. Eden Mati and David Macharia. Influence of Water Supply on Quality of Life for Urban Slum Dwellers. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
    
47. Stephen Kimotho. Use of Politeness Strategies during Verbal Conflict Resolution. – М.: LAP Lambert Academic Publishing, 2012. – 180 с.
    
48. Almaz Wasse. Coomunication Strategies Used by Students in Classroom Interactions. – М.: LAP Lambert Academic Publishing, 2012. – 144 с.
    
49. Ping-Hsiang Hsieh. Preservation and Promotion of Cultural Identity under Globalization: A Comparison between Taiwan's and Korean Strategies used in Online and Digital Contents. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
50. Vidisha Madonna D'Souza and Jomi Thomas. Influence of Christian Facebook Groups on one's Faith and Religion. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
51. Rita Szucsak. Exploration of the research literature. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
52. Mateus Ponchio. The Influence of Materialism on Consumption Indebtedness. – М.: LAP Lambert Academic Publishing, 2009. – 144 с.
    
53. Edna N Masita. The influence of the family on adolescent sexual behaviour. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
54. Marjorie Larney. LGBT Youth Human Rights. – М.: LAP Lambert Academic Publishing, 2009. – 200 с.
    
55. Tagbo Eyewu Joy and DR. Amassoma Ditimi. An assessment of the influence of mass media and its challenges. – М.: LAP Lambert Academic Publishing, 2010. – 60 с.
    
56. Avani Maniar and Nikita Deesawala. Influence of Facebook usage on Teenagers. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
    
57. Nosa Owens-Ibie. Mass and Specialized Media Use by Researchers in Nigeria. – М.: LAP Lambert Academic Publishing, 2011. – 224 с.
    
58. Sandra Dye. ENLISTED MILITARY WOMEN; IMPACT OF CONFLICT MANAGEMENT STRATEGIES. – М.: LAP Lambert Academic Publishing, 2010. – 128 с.
    
59. Mehbuba Jabin. ICT, Masculinity and Enactment of Violence Against Women. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
60. REGINA QUAYE and CHIEDU ABRIFOR. SEXUAL NEGOTIATION AND SAFER SEX PRACTICES AMONG MARRIED FEMALES. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
    
61. Catherine Naserian. Influence Of Reproductive Health Training In Girls' Education. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
    
62. Tommy Matshakayile-Ndlovu. The Influence of Folktales on Early Ndebele Narratives. – М.: LAP Lambert Academic Publishing, 2011. – 172 с.
    
63. Haniyeh Nowzari. Habitat Use by Persian Gazelle. – М.: LAP Lambert Academic Publishing, 2011. – 96 с.
    
64. Akanksha Singh. Biological management of Sclerotium rolfsii using microbial consortium. – М.: Scholars' Press, 2014. – 172 с.
    
65. Saranraj J. P. and Sumathi V. Decolourization Of Direct Azo Dyes By Bacteria And Fungi. – М.: LAP Lambert Academic Publishing, 2012. – 152 с.
    
66. Divya Sasitharan. Invitro Biofilm Production of Escherichia Coli O157:H7 Strain. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
67. Najeed Ahmed Khan Nangraj,Shamsuddin Tunio and Wajid Farhad Laghari. Influence of Maize Genotypes Yield by Various Plant Population. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
    
68. K. Vinoth Kumar. Influence of Jatropha oil cake as organic manure on yield of Chillies. – М.: LAP Lambert Academic Publishing, 2014. – 76 с.
    
69. Peter Omboto. Forest resource use by adjacent communities of Mau forest complex. – М.: LAP Lambert Academic Publishing, 2012. – 172 с.
    
70. Harish Thakare and V. Kumar. Physiological Manipulation of Bt Cotton Morphoframe by using Ethylene. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
    
71. Debraj Adhikari. Influence of time and intensity of pruning cut rose (Rosa hybrida). – М.: LAP Lambert Academic Publishing, 2012. – 148 с.
    
72. Nomvuyo Skota-Dayile. Sharecropping Survived Subsistence Farmers in the Twentieth Century. – М.: LAP Lambert Academic Publishing, 2011. – 56 с.
    
73. Nicholas Korir,Liu Gaoqiong and James Aguyo. Influence of Nitrogen Sources and Mulches on Greenhouse Cucumber. – М.: LAP Lambert Academic Publishing, 2013. – 108 с.
    
74. Baboon Sundarm Ahilan. Influence of herbal additives on goldfish. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
    
75. Kader Hassan. Pastoralist choice of adaptation strategies to climate change. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
    
76. Asnath Malekela. The Impact of Rural-Urban Migration on Rural Livelihoods. – М.: LAP Lambert Academic Publishing, 2014. – 64 с.
    
77. Benjamin van der Waal. The Influence of Acacia Mearnsii Invasion on Soil Properties. – М.: LAP Lambert Academic Publishing, 2011. – 108 с.
    
78. Yakubu Azeh and Gabriel Ademola Olatunji. Acetylation Of Wood Cellulose Using Ketene. – М.: LAP Lambert Academic Publishing, 2013. – 120 с.
    
79. Elaheh Kowsari and Issa Yavari. Green chemistry-A new paradigm of organic synthesis using ILs. – М.: LAP Lambert Academic Publishing, 2011. – 128 с.
    
80. Arshad Amin and Arif Amin. Study of Urban Land Use Dynamics (A Geospatial Approach). – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
    
81. Saumu Athuman. Assessing the effectiveness of Municipal animal's by-laws. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
82. Alfa-Sika Mande Seyf-Laye,Chen Honghan and Liu Mingzhu. Evolution of Groundwater Quality and Contaminants Transport Modeling. – М.: LAP Lambert Academic Publishing, 2014. – 196 с.
    
83. Jos T. Puthur,Shackira A.M. and Vijila P. Clonal Variations of Syzygium cuminii vindicated by Various Indices. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
    
84. TSEPANG MAJARA. Condom influence strategies among university students. – М.: LAP Lambert Academic Publishing, 2010. – 92 с.
    
85. Naji Mahat,Jayaprakash Paul Thomas and Zafarina Zainuddin. Influence of Rain and Malathion on Chrysomya megacephala. – М.: LAP Lambert Academic Publishing, 2012. – 112 с.
    
86. Xun Liu. Assessment of New Energy Use Policy in Land Use Planning. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
    
87. Zephaniah Makokha,Naftali Nyang'ara and Robert Mwembi. Influence of self-efficacy on mathematics performance. – М.: LAP Lambert Academic Publishing, 2014. – 68 с.
    
88. Shelden Wen. Performance of Hotel Management. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
    
89. Emily Ganga. Influence Of Home Variables On Urban Learner`s Cognitive Performance. – М.: LAP Lambert Academic Publishing, 2011. – 172 с.
    
90. James Mwaura Kimani. Influence of Parental Marital Status. – М.: LAP Lambert Academic Publishing, 2013. – 104 с.
    
91. Nathan F. DeBoer. Kukai in the Making. – М.: LAP Lambert Academic Publishing, 2014. – 92 с.
    
92. Ivan Carl Saliba. The Influence of Federalism on the process of European Integration. – М.: LAP Lambert Academic Publishing, 2014. – 84 с.
    
93. Azeez Ayodeji Adebimpe. Influence of Brain MRI Segmentation Techniques on EEG Source Analysis. – М.: LAP Lambert Academic Publishing, 2013. – 80 с.
    
94. Jeta Rushidi. The Influence of Mother Tongue in Foreign Language Writing. – М.: LAP Lambert Academic Publishing, 2012. – 84 с.
    
95. Leah Njuguna. Influence Of Subarbanization On Real Estate Market. – М.: Scholars' Press, 2014. – 108 с.
    
96. Xiao Lei. Understanding writing strategy use from a sociocultural perspective. – М.: LAP Lambert Academic Publishing, 2011. – 328 с.
    
97. Mahnaz Movahedi. Strategies Used in Multilingual Translation of Russian Proper Names. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
    
98. Salah Alyami. The use and Reasons of Vocabulary Learning Strategies Use of Arabs. – М.: LAP Lambert Academic Publishing, 2012. – 536 с.
    
99. Ngan Le Hai Phan. Reading Strategy Use by International Students in Academic Texts. – М.: LAP Lambert Academic Publishing, 2012. – 80 с.
    
100. Abubakar Mohammed Gombe. Hausa Oral Songs and the Influence of Shari'a: The Bakura Experience. – М.: LAP Lambert Academic Publishing, 2012. – 56 с.
     
101. Hebatullah Orabi. The Discourse of Persuasion in Prophet Muhammad's Da'wah Letters. – М.: LAP Lambert Academic Publishing, 2012. – 368 с.
     
102. Han Zhao. A comparative analysis of subtitling strategies. – М.: LAP Lambert Academic Publishing, 2011. – 104 с.
     
103. Baso Andi-Pallawa. Conversation Strategies Used by Students of the English Department. – М.: LAP Lambert Academic Publishing, 2013. – 252 с.
     
104. Shima Nasiri. Listening Strategies of Iranian EFL Learners with Varied Test Tasks. – М.: LAP Lambert Academic Publishing, 2014. – 140 с.
     
105. Alemayehu Getachew Tsegaye. Language Learning Strategy Use. – М.: LAP Lambert Academic Publishing, 2011. – 72 с.
     
106. Li-Shih Huang. Raising Awareness of Strategy Use in Speaking. – М.: LAP Lambert Academic Publishing, 2010. – 196 с.
     
107. Joel Mokuedi Magogwe. Language Learning Strategies of Botswana Students. – М.: LAP Lambert Academic Publishing, 2010. – 236 с.
     
108. Dedy Gunawan. The PAVE (Principles, Agreements, Virtues, and Consequences) Strategy. – М.: LAP Lambert Academic Publishing, 2010. – 124 с.
     
109. Efrat Eilam and Tamar Trop. Evaluating the influence of environmental schools on their communities. – М.: LAP Lambert Academic Publishing, 2011. – 412 с.
     
110. Urooj Mubashar,Muhammad Ashfaq and Huma Saleem. Comparison of Pedagogical Techniques Used In Public & Private Schools. – М.: LAP Lambert Academic Publishing, 2014. – 152 с.
     
111. Wendy Batterbee and Elda Kocks-de Waal. Strategies used to counteract bullying at schools. – М.: LAP Lambert Academic Publishing, 2010. – 212 с.
     
112. Leila Ghaderpanahi. Using Aural Authentic Materials to Develop Listening Comprehension. – М.: LAP Lambert Academic Publishing, 2012. – 160 с.
     
113. Aynur Shibliyeva Istillozlu. Communication Strategies used by Turkic Learners of English. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
114. Lemma W/Michael. EFL Learners' Listening Strategies Use and Their Learning Preferences. – М.: LAP Lambert Academic Publishing, 2013. – 100 с.
     
115. Abdulwahab Lawan and Kabiru Jinjiri Ringim. On the Unified Theory of Acceptance and Use of Technology. – М.: LAP Lambert Academic Publishing, 2012. – 228 с.
     
116. Rebecca Hudson. Digital-Learning: Use of the Internet to Improve Student Performance. – М.: LAP Lambert Academic Publishing, 2010. – 116 с.
     
117. Tom Page. The Influence of Mobile Devices and Apps on Product Design. – М.: LAP Lambert Academic Publishing, 2012. – 64 с.
     
118. Ester Ernest. Marketing Strategies used by Academic Libraries. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
119. Nelson Msagati. Access and Use of Scholarly Electronic Journals by Faculty Members. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
     
120. Andreea Apostu. The Effects of Diversification Strategies on Capital Structure. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
121. Solomon Leiro Letangule. Effects of Innovation Strategies on Mobile Service Providers in Kenya. – М.: Scholars' Press, 2014. – 176 с.
     
122. Navid Fatehi Rad and Anees Janee Ali. The Influence of Service Quality on Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2011. – 136 с.
     
123. Robert Rufus. Effects of Decision-Aid Use on Evaluations of Tax Preparer Liability. – М.: LAP Lambert Academic Publishing, 2009. – 96 с.
     
124. Yassin Kimanzi and Peter Schiphof. Causes of Employee Turnover and Strategies for Improvement. – М.: LAP Lambert Academic Publishing, 2012. – 104 с.
     
125. CHETAN DESAI. Consumer Attitudes towards Pricing Strategies Used By Western Union. – М.: LAP Lambert Academic Publishing, 2010. – 152 с.
     
126. Kveng Hong Kao. Sales Strategy of SMEs in Emerging Market. – М.: LAP Lambert Academic Publishing, 2013. – 264 с.
     
127. Masud Parves and Azizul Hassan. A Comparative Case Study Investigating the Adoption of CRM. – М.: LAP Lambert Academic Publishing, 2013. – 68 с.
     
128. Dr. Pravin Balaraman and Prof Bill Donaldson. Realities of CRM in Multinational Corporation. – М.: LAP Lambert Academic Publishing, 2010. – 336 с.
     
129. Sanjith Santhosh. New media & brand community - Effects on Sony's PlayStation. – М.: LAP Lambert Academic Publishing, 2011. – 76 с.
     
130. Ann W. Wacira. Student Choice of Universities & Relationship with Marketing Strategy. – М.: LAP Lambert Academic Publishing, 2015. – 68 с.
     
131. Abizer Alibhai. Influence of CRM Strategies used by Synthetic Hair Manufacturers-Kenya. – М.: LAP Lambert Academic Publishing, 2015. – 108 с.
     
132. Ming Lim. Strategies of Legitimacy in A New Industry. – М.: LAP Lambert Academic Publishing, 2010. – 220 с.
     
133. Hanna-Reetta Hirvonen and Kingsley John Ify. Effectiveness of CRM in HAAGA-HELIA. – М.: LAP Lambert Academic Publishing, 2012. – 60 с.
     
134. Vinaya Thandaveswar. Trading Strategies used in Derivatives Market. – М.: LAP Lambert Academic Publishing, 2011. – 80 с.
     
135. Melissa Moore. Strategies Used By Successful Superintendents & Boards of Education. – М.: Scholars' Press, 2014. – 152 с.
     
136. Megha Raj Dhakal. Influence of Education on Maternity Care. – М.: LAP Lambert Academic Publishing, 2011. – 348 с.
     
137. Tirfu Hedeto. Determinants of Inorganic Fertilizers Use. – М.: LAP Lambert Academic Publishing, 2013. – 88 с.
     
138. Jing Li. IELTS Listening Test Strategy Research. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
     
139. Veena Loopoo. The Use of Adapted Teaching Strategies by Educators in Literacy. – М.: LAP Lambert Academic Publishing, 2013. – 128 с.
     
140. Peter Odhiambo. Influence of Education on Income in the Fishing Industry, Kenya. – М.: LAP Lambert Academic Publishing, 2013. – 60 с.
     

Лучшие результаты

Дополнительные результаты

1. Опыт внедрения Siebel CRM в "Ингосстрах". В. Великанов, "Консультант", № 17, сентябрь 2007.
2. Клиентоориентированный подход и стратегия CRM как основы поддержки и развития продаж страховой компании. А.Ю. Шварев, "Организация продаж страховых продуктов", № 5, сентябрь-октябрь 2007.
3. Наука человековедения. интервью с Д. Уолтоном, профессором London Metropolitan University, экспертом CIPD. Chartered Institute of Personnel and Development, автором программы Master of Arts in Human Resource Strategies. И. Смирнова, "Кадровый менеджмент", № 5, июль-август 2007.
4. Фронтовые процессы в идеальном CRM. А.В. Павлов, "Организация продаж банковских продуктов", № 3, III квартал 2007.
5. CRM в банках - большие резервы скрыты в простых решениях. Е.В. Борисенко, Б.М. Шлаин, "Организация продаж банковских продуктов", № 2, II квартал 2007.
6. АБС и CRM: не борьба, а сотрудничество. Ю. Амириди, "БДМ. Банки и деловой мир", № 1, январь 2007.
7. CRM для корпоративного банкинга. А.В. Павлов, "Банковское кредитование", № 1, январь-февраль 2007.
8. CRM-системы в российских банках. А. Павлов, "Банковское дело в Москве", № 12, декабрь 2006.
9. Ставка делается на CRM-технологию и новые банковские продукты. Е.Е. Смирнов, "Управление в кредитной организации", № 4, июль-август 2006.
10. CRM - управление клиентскими отношениями благодаря интернет-инструментам. Н.Н. Ермошкин, А. Тарасов, "Банковский ритейл", № 3, III квартал 2006.
11. Медлить с внедрением CRM не стоит. интервью с С. Смирновым, партнером консалтинговой компании Expert-Group. О. Сизова, "Консультант", № 11, июнь 2006.
12. Применение CRM-систем и их элементов в сall-центрах банков. В. Фрейнкман, М. Буданова, "Банковское дело в Москве", № 5, май 2006.
13. CRM - клиентский подход в коммерческих банках. А. Байбурина, "Банковское дело в Москве", № 5, май 2006.
14. CRM-форум "Клиент банка - больше, чем клиент". Е.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 5, май 2006.
15. Внедрение call-центров и CRM-решений - новый этап в развитии бизнеса. интервью с К. Кишинским, вице-президентом FrontRange Solutions по центрам обработки вызовов и Д. Барышевым, директором по продажам FrontRange Solutions в России и СНГ. Л. Беккер, "Банковское дело в Москве", № 4, апрель 2006.
16. Развитие профессионализма менеджеров по рекламе: CRM в действии. Е. Будай, Е. Моргунов, "Управление персоналом", № 4, февраль 2006.
17. Партнерство вместо подчинения. интервью с Дезо Хорватом, деканом Schulich School of Business. Р. Крецул, "Кадровый менеджмент", № 1, февраль 2006.
18. Политика и управляющий комитет CRM-проекта. А. Павлов, "Банковское дело в Москве", № 1, январь 2006.
19. Риски внедрения CRM в банках. А. Палевич, "Банковское дело в Москве", № 1, январь 2006.
20. Пять признаков правильного CRM-подрядчика. А. Павлов, "Банковское дело в Москве", № 11, ноябрь 2005.
21. CRM - технологии становятся жизненной потребностью. И.Е. Смирнов, "Расчеты и операционная работа в коммерческом банке", № 11, ноябрь 2005.
22. CRM-системы в банковском бизнесе. В. Галь, "Финансовая газета", № 43, 44, октябрь, ноябрь, 2005.
23. CRM в банке - это реальность. "Банковское дело в Москве", № 9, сентябрь 2005.
24. Роль CRM-систем в повышении эффективности бизнеса. А. Маляревский, "Финансовая газета", № 33, август 2005.
25. Состояние CRM в российских банках. А. Павлов, "Банковское дело в Москве", № 8, август 2005.
26. CRM-стратегия как "Раз-два-три". А. Павлов, "Банковское дело в Москве", № 7, июль 2005.
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