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Лучшие результаты

  1. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
  2. The Chameleon Manager. – М.: , 0. – 0 с.
  3. Gary V. Sluyter, Sage Publications. Improving Organizational Performance: A Practical Guidebook for the Human Services Field (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
  4. Mark Considine. Enterprising States: The Public Management of Welfare-To-Work. – М.: , 0. – 0 с.
  5. Donald F. Kettl. The Global Public Management Revolution : A Report on the Transformation of Governance. – М.: , 0. – 0 с.
  6. Anthony J. Culyer. The Dictionary of Health Economics (Elgar Original Reference). – М.: , 2005. – 0 с.
  7. Patrick Dunleavy, Helen Margetts, Simon Bastow, Jane Tinkler. Digital Era Governance: IT Corporations, the State, and e-Government. – М.: , 2008. – 304 с.
  8. David McKevitt. Managing Core Public Services. – М.: , 1998. – 304 с.
  9. Sitali Brian and Dr. Vincent Ntema Sazita. Development of Local Government and Decentralisation. – М.: LAP Lambert Academic Publishing, 2011. – 144 с.
  10. Madansing D. Golwal,Vishakha M. Golwal and Shashank S. Sonwane. Development of Web Portal. – М.: LAP Lambert Academic Publishing, 2012. – 96 с.
  11. Edward Ezekiel. Municipal Solid Waste Management. – М.: LAP Lambert Academic Publishing, 2011. – 176 с.
  12. Dominic Mulenga Mukuka. Policy Challenges in Delivering Water Services. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
  13. Devarakonda Sri Venkata Surya Balasubrahmanyam. Administration of Public Health Institutions:. – М.: LAP Lambert Academic Publishing, 2011. – 184 с.
  14. roslyn sorensen. The Dilemma of Health Reform. – М.: LAP Lambert Academic Publishing, 2010. – 368 с.
  15. Susanta Kumar Barik. Job Satisfaction and Employee Performance in Public Sector Banks. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  16. Mirjana Cvetkovska. Performance Appraisal System in the Macedonian Civil service. – М.: LAP Lambert Academic Publishing, 2013. – 360 с.
  17. Yun-Lok Lee. Managing Consumers in Hospitality Service Situations. – М.: LAP Lambert Academic Publishing, 2013. – 412 с.

Дополнительные результаты

  1. Kenneth Lawrence. Applications of Management Science, Volume 15. – М.: , 2012. – 313 с.
  2. Delivering Public Services that Work Volume 2. – М.: , 2012. – 192 с.
  3. Michael Pidd. Measuring the Performance of Public Services: Principles and Practice. – М.: , 2012. – 332 с.
  4. Odomovo Afeno. Corruption and service delivery: Administrative corruption and public service delivery in Nigeria. – М.: , 2012. – 120 с.
  5. Evan M. Berman, James S. Bowman, Jonathan P. West, Montgomery R. Van Wart. Human Resource Management in Public Service: Paradoxes, Processes, and Problems. – М.: , 2012. – 552 с.
  6. Privatization of Public Services: Impacts for Employment, Working Conditions, and Service Quality in Europe (Routledge Studies in Employment and Work Relations in Context). – М.: , 2012. – 224 с.
  7. Brett Johnson. Supervising in the Public Service: A handbook for success. – М.: , 2012. – 126 с.
  8. Gloria Garrett Samson. The American Fund for Public Service: Charles Garland and Radical Philanthropy, 1922-1941 (Contributions in Labor Studies). – М.: , 0. – 0 с.
  9. Linda Wirth. Breaking Through the Glass Ceiling: Women in Management. – М.: , 0. – 0 с.
  10. Moi Ali. Essential Managers: Effective Public Relations. – М.: DK Adult, 2001. – 72 с.
  11. Ken Standfield, Andrew Torre. Intangible Management: Tools for Solving the Accounting and Management Crisis. – М.: Butterworth-Heinemann, 2006. – 275 с.
  12. Dale E. Yeatts, Cloyd Hyten. High-Performing Self-Managed Work Teams: A Comparison of Theory to Practice. – М.: , 0. – 0 с.
  13. Walter D. Broadnax. Diversity and Affirmative Action in Public Service (Aspa Classics). – М.: , 0. – 0 с.
  14. Mitch Schneider. The High Performance Shop (Automotive Service Management Series). – М.: , 0. – 0 с.
  15. Rick Sturm, Wayne Morris. Foundations of Service Level Management. – М.: Sams, 2000. – 288 с.
  16. Lundy Lewis. Managing Business and Service Networks (Innovations in Science Education and Technology). – М.: , 0. – 0 с.
  17. Mitch Schneider. Safety Communications (Automotive Service Management Series). – М.: , 0. – 0 с.
  18. Kevin J. Fox. Efficiency in the Public Sector (Studies in Productivity and Efficiency). – М.: , 0. – 0 с.
  19. Michael Barzelay. The New Public Management: Improving Research and Policy Dialogue (Wildavsky Forum Series). – М.: , 0. – 0 с.
  20. Mark Considine. Enterprising States: The Public Management of Welfare-To-Work. – М.: , 0. – 0 с.
  21. Herrington J. Bryce, Herrington Bryce. Financial & Strategic Management for Nonprofit Organizations. – М.: , 0. – 0 с.
  22. Christopher Voss, Colin Armistead, Bob Johnston, Barbara Morris. Operations Management in Service Industries and the Public Sector: Text and Cases. – М.: , 0. – 0 с.
  23. Robert B. Denhardt. The Pursuit of Significance : Strategies for Managerial Success in Public Organizations. – М.: , 0. – 0 с.
  24. Lawrence L. Martin. Total Quality Management in Human Service Organizations (SAGE HUMAN SERVICES GUIDES). – М.: , 0. – 0 с.
  25. Jack Koteen. Strategic Management in Public and Nonprofit Organizations : Managing Public Concerns in an Era of Limits Second Edition. – М.: , 0. – 0 с.
  26. Joseph D. Patton, William H. Bleuel. After the Sale: How to Manage Product Service for Customer Satisfaction and Profit. – М.: , 0. – 0 с.
  27. Donald F. Blumberg, Donald Blumberg. Managing High-Tech Services Using a CRM Strategy. – М.: , 0. – 0 с.
  28. James L. Perry. Research in Public Administration, Volume 5. – М.: , 0. – 0 с.
  29. Philip G. Schrag. Repay As You Earn : The Flawed Government Program to Help Students Have Public Service Careers. – М.: , 0. – 0 с.
  30. Citizenship and Management in Public Administration: Integrating Behavioral Theories and Managerial Thinking. – М.: , 2004. – 0 с.
  31. Elayne Coakes. Knowledge Management: Current Issues and Challenges. – М.: , 2003. – 0 с.
  32. Joan E. Pynes. Human Resources Management for Public and Nonprofit Organizations (Jossey Bass Nonprofit & Public Management Series). – М.: , 2004. – 0 с.
  33. Public Services Delivery (Public Sector, Governance, and Accountability) (Public Sector, Governance, and Accountability Series). – М.: , 2005. – 0 с.
  34. Mitch Schneider. Automotive Service Management: Managing Dollars with Sense (Automotive Service Management Series). – М.: , 2003. – 0 с.
  35. Jerome B. McKinney. Effective Financial Management in Public and Nonprofit Agencies Third Edition. – М.: , 2004. – 0 с.
  36. August Aquila, Bruce W. Marcus. Client at the Core: Marketing and Managing Today's Professional Services Firm. – М.: Wiley, 2004. – 278 с.
  37. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 0 с.
  38. Milan Kratochvil. Growing Modular : Mass Customization of Complex Products, Services and Software. – М.: , 2005. – 0 с.
  39. Phil Rosenberg. Don't Walk by Something Wrong! : Learning About Life, Business and Public Service from "The HR Doctor". – М.: , 2004. – 0 с.
  40. Mitch Schneider. Automotive Service Management: Operations Management (Automotive Service Management). – М.: , 2003. – 0 с.
  41. Richard Pettinger. Contemporary Strategic Management. – М.: , 2004. – 0 с.
  42. Lawrence Jones. Strategies for Public Management Reform, Volume 13 (Research in Public Policy Analysis and Management). – М.: , 2004. – 0 с.
  43. Bruce Porteous, Pradip Tapadar. Economic Capital and Financial Risk Management for Financial Services Firms and Conglomerates (Finance and Capital Markets). – М.: , 2005. – 300 с.
  44. Integrated Assessment And Management of Public Resources (New Horizons in Environmental Economics). – М.: , 2006. – 238 с.
  45. Wilhelm Kross. Organized Opportunities: Risk Management in Financial Services Operations. – М.: Wiley-VCH, 2007. – 256 с.
  46. George J Avlonitis, Paulina Papastathopoulou. Product and Services Management. – М.: , 2006. – 280 с.
  47. Lee Andrew Hilyer. Interlibrary Loan And Document Delivery: Best Practices for Operating And Managing Interlibrary Loan Services in All Libraries. – М.: , 2006. – 150 с.
  48. Martin Cole, Greg Parston. Unlocking Public Value: A New Model For Achieving High Performance In Public Service Organizations. – М.: , 2006. – 188 с.
  49. Steven A Finkler. Financial Management For Public, Health, and Not-for-Profit Organizations (2nd Edition). – М.: , 2004. – 672 с.
  50. The World Bank India. Reforming Public Services in India: Drawing Lessons from Success. – М.: , 2006. – 120 с.
  51. Commonwealth Secretariat. A Profile of the Public Service of Malaysia (Public Service Country Profile Series). – М.: , 2006. – 178 с.
  52. Nina Budina, Hana Polackova Brixi, Timothy Irwin. Public-Private Partnerships in the New Eu Member States: Managing Fiscal Risks. – М.: World Bank Publications, 2007. – 44 с.
  53. House of Commons - Public Administration Select Committee. Public Services and the Third Sector: Rhetoric and Reality (Hc 112-I, Eleventh Report of Session 2007-08 - Volume I: Report, Together With Formal Minutes). – М.: , 2008. – 97 с.
  54. Motivation in Public Management: The Call of Public Service. – М.: , 2008. – 352 с.
  55. World Bank. Public Sector Reform: What Works and Why?: An IEG Evaluation of World Bank Support (Independent Evaluation Group Study). – М.: , 2008. – 90 с.
  56. Michael Regester, Judy Larkin. Risk Issues and Crisis Management in Public Relations: A Casebook of Best Practice (PR in Practice). – М.: , 2008. – 256 с.
  57. Sally Coleman Selden. Human Capital: Tools and Strategies for the Public Sector. – М.: , 2008. – 208 с.
  58. Ivanka Menken, Claire Engle, Jackie Brewster. ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management. – М.: , 2008. – 216 с.
  59. Ethics and Integrity of Governance: Perspectives Across Frontiers (New Horizons in Public Policy). – М.: , 2008. – 275 с.
  60. Gerard Blokdijk, Ivanka Menken, Claire Engle. ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work book; Define, Implement, Manage and Review Service ... Incident Management and Problem Management. – М.: , 2008. – 264 с.
  61. Ivanka Menken, Gerard Blokdijk. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management. – М.: , 2008. – 196 с.
  62. Gerard Blokdijk, Ivanka Menken. Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action. – М.: , 2008. – 116 с.
  63. Gerard Blokdijk. Demand Management of IT Services: SLA Management and IT Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices Handbook. – М.: , 2008. – 96 с.
  64. Joan E. Pynes. Human Resources Management for Public and Nonprofit Organizations: A Strategic Approach (Jossey Bass Nonprofit & Public Management Series). – М.: , 2009. – 480 с.
  65. Frank Bunker Gilbreth. Primer of Scientific Management (Classic Reprint). – М.: , 2010. – 160 с.
  66. Nicholas Avery. Public-Private Partnerships: A Practical Analysis. – М.: Globe Law and Business, 2010. – 268 с.
  67. L. Fleming Fallon, Eric J. Zgodzinski. Essentials of Public Health Management, Second Edition. – М.: , 2008. – 470 с.
  68. Herbert Robinson. Governance and Knowledge Management for Public–Private Partnerships. – М.: Wiley-Blackwell, 2010. – 247 с.
  69. John M. Bryson. Strategic Planning for Public Service and Non-Profit Organizations. – М.: , 2010. – 0 с.
  70. Aprodicio A Laquian. The Inclusive City – Infrastructure and Public Services for the Urban Poor in Asia. – М.: , 2007. – 352 с.
  71. Abraham J Siegel. Unfinished Business – An Agenda for Labor, Management & the Public. – М.: , 2003. – 116 с.
  72. Julian Le Grand. The Other Invisible Hand – Delivering Public Services through Choice and Competition. – М.: , 2007. – 128 с.
  73. Paul Joyce. Leadership and Strategic Management for the Public Services. – М.: , 2006. – 288 с.
  74. Perspectives on Investment Management of Public Pension Funds. – М.: , 1999. – 152 с.
  75. Boaz Ronen. Focused Operations Management for Health Services Organizations. – М.: , 2006. – 384 с.
  76. Chris Thomas. Employee Management and Customer Service in the Retail Industry. – М.: , 2005. – 208 с.
  77. Dan C. Lortie. School Principal – Managing in Public. – М.: , 2009. – 272 с.
  78. Wingo. Metropolitization and Public Services. – М.: , 1972. – 0 с.
  79. Salamon. Partners in Public Service. – М.: , 1995. – 0 с.
  80. JA PECHMAN. Pechman Economics In The ?public Service? – Papers In Honor Of Walter W. Heller. – М.: , 1982. – 254 с.
  81. Mary Debrett. Reinventing Public Service Television for the Digital Future. – М.: , 2011. – 256 с.
  82. Huimin Zhu. Research on Service and Customer Satisfaction of China Everbright Bank. – М.: , 2011. – 334 с.
  83. David McKevitt. Managing Core Public Services. – М.: , 1998. – 304 с.
  84. Laura A Dickinson. Outsourcing War and Peace – How Privatizing Foreign Affairs Threatens Core Public Values and What We Can Do About It. – М.: , 2011. – 256 с.
  85. Michael G. Silverman. Compliance Management for Public, Private, or Non-Profit Organizations. – М.: McGraw-Hill, 2011. – 336 с.
  86. Managing Complexity In The Public Services. – М.: , 2011. – 184 с.
  87. Managing Mental Health Services. – М.: , 2011. – 0 с.
  88. Financial Management For The Public Services. – М.: , 2011. – 0 с.
  89. Financial Management In Health Services. – М.: , 2011. – 280 с.
  90. Ethical Management For The Public Services. – М.: , 2011. – 0 с.
  91. Strategic Management For The Public Services. – М.: , 2011. – 0 с.
  92. Evaluating Public Management Reforms. – М.: , 2011. – 192 с.
  93. Nan D. Hunter. The Law of Emergencies: Public Health and Disaster Management. – М.: , 2009. – 520 с.
  94. Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith. Value Proposition Design: How to Create Products and Services Customers Want. – М.: John Wiley and Sons, Ltd, 2014. – 320 с.
  95. Noel Carroll. Service Science. – М.: LAP Lambert Academic Publishing, 2012. – 320 с.
  96. florence kithinji. Improving the Public Service in Kenya through Training. – М.: LAP Lambert Academic Publishing, 2010. – 252 с.
  97. Otis Alexander. Public Library Outlets Services to Underrepresented. – М.: LAP Lambert Academic Publishing, 2012. – 324 с.
  98. Biobele Da-Wariboko. New dimensionsion public service broadcasting. – М.: LAP Lambert Academic Publishing, 2012. – 220 с.
  99. Vusi Tsabedze. Public Sector Records Management in Swaziland. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  100. Donald K. Komgbenda. Privatization and Management of Public Enterprises in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 184 с.
  101. Afegbua Salami Issa. Public Sector Reform and Procurement Practices in Nigeria. – М.: LAP Lambert Academic Publishing, 2012. – 76 с.
  102. Bill Lehane. Interculturalism in Irish Public Service Broadcasting. – М.: LAP Lambert Academic Publishing, 2010. – 72 с.
  103. Denis Hitler Sanchawa. Information Management For Improved Government Decisions In Tanzania. – М.: LAP Lambert Academic Publishing, 2014. – 108 с.
  104. Dr. Nedunuri Rama Mohan Prakash. Customer Relationship Management. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
  105. Trisha Dowerah Baruah. PR strategy and crisis management of public and private sector. – М.: LAP Lambert Academic Publishing, 2011. – 188 с.
  106. Simon Chen. Institutional Choices and designs in neighborhood management. – М.: LAP Lambert Academic Publishing, 2010. – 348 с.
  107. SEMIAT IDRIS. PUBLIC TRANSPORTATION IMPROVEMENT. – М.: LAP Lambert Academic Publishing, 2011. – 152 с.
  108. Mohammad Kamruzzaman,Md. Shahinoor Rahman and Md. Kamruzzaman. GIS BASED ACCESSIBILITY ANALYSIS OF PUBLIC INFRASTRUCTURE IN CITY. – М.: LAP Lambert Academic Publishing, 2011. – 116 с.
  109. Janet Kavula Mulwa. Determinants of Implementation of Public Procurement Regulations. – М.: LAP Lambert Academic Publishing, 2012. – 132 с.
  110. Dominic Mulenga Mukuka. Policy Challenges in Delivering Water Services. – М.: LAP Lambert Academic Publishing, 2013. – 140 с.
  111. Mohammad Abdul Salam. E-Governance for Good Governance through Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2014. – 100 с.
  112. Emmanuel Innocents Edoun. Public Sector Transformation in Cameroon. – М.: LAP Lambert Academic Publishing, 2012. – 264 с.
  113. Alvin Penaranda Principe and Alberto Gianoli. Public Service Improvement Initiatives in Developing Countries. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  114. Tony Tucker. Corporate Governance in the Australian Public Service. – М.: LAP Lambert Academic Publishing, 2010. – 300 с.
  115. N. Sultana and L. Rahman. Determination of Deficiencies of Urban Public Services. – М.: LAP Lambert Academic Publishing, 2012. – 108 с.
  116. Dominique Emmanuel Uwizeyimana. The New Public Management (NPM) in the Sub-Saharan African Context. – М.: LAP Lambert Academic Publishing, 2010. – 136 с.
  117. hudson maila. Managing Performance for Improved Service Delivery. – М.: LAP Lambert Academic Publishing, 2010. – 108 с.
  118. Selina Mkony. Capacity Development in the Public Service of Tanzania. – М.: LAP Lambert Academic Publishing, 2011. – 92 с.
  119. Mario Sebastiao. Quality service and public service reforms in Mozambique. – М.: LAP Lambert Academic Publishing, 2015. – 196 с.
  120. Liang Ma. Public Service Performance and Political Elite Career Advancement. – М.: LAP Lambert Academic Publishing, 2012. – 136 с.
  121. JOHN G. GATSI and INNOCENT SENYO ACQUAH. INTRODUCTION TO PUBLIC PROCUREMENT MANAGEMENT IN GHANA. – М.: LAP Lambert Academic Publishing, 2011. – 88 с.
  122. Murtaza Sheraz Ahmed and Khawaja Waqar Ahmed. Role of ICT in combating corruption and improving public services. – М.: LAP Lambert Academic Publishing, 2014. – 72 с.
  123. Benjamin Banda. Waste management services. – М.: LAP Lambert Academic Publishing, 2013. – 72 с.
  124. Eugene I. Pradeepkumar J. and Panchanatham N. Issues and Strategies of Managing E-learning Services. – М.: LAP Lambert Academic Publishing, 2014. – 252 с.
  125. Masood Ur-Rehman. Mechanisms of Public Services' Accountability. – М.: LAP Lambert Academic Publishing, 2014. – 88 с.
  126. Londoloza Leo Luvuno. Public Sector Management Techniques. – М.: LAP Lambert Academic Publishing, 2011. – 284 с.
  127. Moyo Talak. Effectiveness of Public Service Training Needs Analysis Approaches. – М.: LAP Lambert Academic Publishing, 2012. – 100 с.
  128. Vincent Osa Aghayere and Walter Idada. Accountability and Transparency in the Nigerian Public Service. – М.: LAP Lambert Academic Publishing, 2013. – 368 с.
  129. Tohid Kachwala and Dr. B Prajapati. Study of Impact of Quality Management Practices in Services Companies. – М.: LAP Lambert Academic Publishing, 2011. – 460 с.
  130. Gebeyaw Tadesse. Public Service Delivery. – М.: LAP Lambert Academic Publishing, 2011. – 112 с.
  131. Adeola Ajayi. Management of Health Services in Kosofe Local Government,Lagos State. – М.: LAP Lambert Academic Publishing, 2012. – 92 с.
  132. Francisco Roquette. The Public Services Impact Approach. – М.: Scholars' Press, 2013. – 440 с.
  133. Olani Dereje. Quality Public Service and Customer Satisfaction. – М.: LAP Lambert Academic Publishing, 2014. – 124 с.
  134. Adri Katherene Smith. Talent Management, Motivation and Service Orientation. – М.: LAP Lambert Academic Publishing, 2014. – 192 с.
  135. Nico Schutte. Public Service Strategic Leadership: A Competence Based Approach. – М.: LAP Lambert Academic Publishing, 2011. – 376 с.
  136. Lekau Boshomane. Professionalising South African Public Service. – М.: LAP Lambert Academic Publishing, 2012. – 128 с.
  137. Ntshengedzeni Thomas Ramovha. Strategic Management in the Public Service: Lessons from South Africa. – М.: LAP Lambert Academic Publishing, 2011. – 100 с.
  138. Ian Broinowski. Managing Children's Services. – М.: LAP Lambert Academic Publishing, 2014. – 256 с.
  139. Mapule Maema. Unionism and Public Service Reform in Lesotho. – М.: LAP Lambert Academic Publishing, 2011. – 148 с.
  140. Mary Rose Herd. A Comparative Study of the Salary Structure within the Public Service. – М.: , 2015. – 60 с.

Лучшие результаты

Ничего не найдено

Дополнительные результаты

  1. Страхи сильно преувеличены. интервью с В. Комлевым, генеральным директором компании United Card Services. UCS. А. Башлыков, "БДМ. Банки и деловой мир", № 11, ноябрь 2007.
  2. Законы лидерства. интервью с А. Чуркиным, директором агентства "Personnel Service/Служба персонала". "Управление персоналом", № 12, июнь 2007.
  3. Интервью с Н. Ереминой, руководителем HR-департамента Coleman Services. "Управление персоналом", № 10, май 2006.
  4. Экспертное мнение. интервью с Ю. Вировцом, генеральным директором CEO HeadHunter - Online Hiring Services. "Управление персоналом", № 9, май 2006.
  5. BUSINESS PROCESS MANAGEMENT: система для руководителя. А. Крючкова, "Финансовая газета. Региональный выпуск", № 24, июнь 2005.
  6. Построение системы мотивации по технологии BUSINESS UNIT MANAGEMENT. В. Лунин, "Финансовая газета. Региональный выпуск", № 16, апрель 2005.
  7. Технологии оптимизации обработки документов в офисе Xerox Office Services. М. Лагутин, "Финансовая газета. Региональный выпуск", № 27, июнь 2004.
  8. Business performance management: источники эффективности. О. Духонина, П. Горянский, "Финансовая газета. Региональный выпуск", № 20, май 2004.
  9. Health management: совершенствуем здоровый образ работы. С. Царенко, "Кадровик.ру", N 5, май 2012 г.
  10. Регулирование операций торгового финансирования: новые инициативы. интервью с Д. Шмандом, вице-председателем Банковской комиссии ICC по supply chain finance, главой подразделения Trade Finance and Cash Management Corporates EMEA в Global Transaction Banking. GTB division Deutsche Bank. Н. Макарова, "Международные банковские операции", N 2, апрель-июнь 2012 г.
  11. Lifestyle management и консьерж-сервис. А.И. Гусев, "Банковский ритейл", N 1, I квартал 2012 г.
  12. Ошибки при формировании и развитии бизнеса private banking & wealth management. А.В. Александров, "Банковский ритейл", N 1, I квартал 2012 г.
  13. О качестве сервиса, связанного с запросами на медицинскую информацию. Medical Information Service?. А. Беденков, "Ремедиум", № 1, январь 2012.
  14. Business Intelligence и Business Performance Management: основные термины и концепции. Ю.В. Амириди, "Управление в кредитной организации", N 5, сентябрь-октябрь 2011 г.
  15. Взаимодействие блока private banking & wealth management с розничным бизнесом. А.В. Александров, "Банковский ритейл", N 3, III квартал 2011 г.
  16. Сегментация клиентов в бизнесе private banking & wealth management. Н.В.  Чумак, "Банковский ритейл", N 1, I квартал 2011 г.
  17. Уильям Савадж: Мотивировать людей в Нижнем Новгороде и Новосибирске нужно по-разному". интервью с У. Саваджем, вице-президентом корпорации Intel, подразделение Software and Services Group. М. Холкина, "Управление персоналом", N 14, июль 2010 г.
  18. Мотивируйте людей на работу, а не на преданность. интервью с Д.  Кленовым, партнером UFG Wealth Management. "Управление персоналом", N 14, июль 2010 г.
  19. Мы знаем границы, которые не нужно переходить. интервью с О.  Банцекиной, главой представительства Coleman Services. "Управление персоналом", N 12, июнь 2010 г.
  20. Business performance management: современный взгляд. Д. Исаев, "Финансовая газета", № 10, 11, март 2009.
  21. Брендинг работодателя: как получить лучшие кадры. интервью с Н. Лучининой, генеральным директором компании "GRP-Service". Консалтинговая группа "КОНСОРТ". "Управление персоналом", № 20, октябрь 2008.
  22. Директора заблудились между governance и management. А. Верников, "Банковское обозрение", № 8, август 2008.
  23. Отечественный private banking продолжает эволюционировать в сторону private wealth management. А.И. Гусев, "Инвестиционный банкинг", № 3, III квартал 2008.

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Я защитилась на 4!Вам огромное спасибо!!! Все очень хорошо было сделано!!! Я была в отпуске с июня и только в понедельник вышла на работу, поэтому извините, что не сообщила раньше. Спасибо!!! Вы мне очень помогли.